Management of Private Clubs & Resorts

Bachelor of Science in Hotel and Tourism Management
NYU School of Professional Studies

Preston Robert Tisch Center for Hospitality and Tourism
SYLLABUS
Management of Private Clubs and Resorts
TCTM1-UC 3640.01
Fall 20145, 3 units
Professor:
E-mail:
Charles D. DornCydna Bougae, Ph.D., CCM

cydna.bougae@nyu.educdd4@nyu.edu
Phone:
(914212) 921-3150998-9108
Please Note:
Office hours:
Calls and E-Mails will be returned within 48 Business Hours

Monday, 11:00pm- 3:00pm or by appointment
Tuesday, 11:00am- 2:00pm, 5:00pm-6:00pm or by appointment
By Appointment
Course schedule:
Mondays, Sept. 814 Dec. 140, 20145 3:30PM 6:10PM
Location:
Location:
Waverly Room 369 25 West 4th, C 13
EXAM WEEK:
December 15th, 2014
COURSE DESCRIPTION
An exploration of the managerial challenges involved in operating clubs and resorts.
Topics to be covered include: customer service, current consumer trends, industry
developments, selecting and training staff, budgeting, departmental communication,
expense control, revenue strategies, fee structures, geographical influences,
governmental regulations, long term growth, and strategic management. Special
attention is given to recreational programming, sporting activities, food and beverage
operations, social events, educational activities, private parties and profit oriented vs.
not-for-profit enterprises.
Prerequisite:
TCHT1-DC 1000 Tourism Impacts and Issues and TCHT1-DC 1070
Lodging Industry Structures and Strategies
COURSE LEARNING GOALS

Learning Objectives:
By the end of the semester, students should be able to:
Syllabus for Management of Private Clubs and Resorts Fall 20145 page 1
of 911
1. Diagram the organizational chart of a range of membership clubs, sporting clubs,

city clubs, and clubs with residential facilities.
2. Analyze the programming of a resort or club in terms of customer desires, facility
use, and staffing patterns.
3. Compare the operation of tennis, golf, yachting, and swimming clubs.
4. Compare the role of a general manager in a hotel and a club or resort manager.
5. Analyze the human resource challenges in club organizations.
6. Analyze the marketing and service challenges unique to membership operations.
READING
Required:
Joe Perdue, Joe. and Jason Koenigsfeld, Contemporary Club Management. 3rd
Edition. Lansing, Michigan: American Hotel & Lodging Educational Institute,
2013. Print ISBN 978-0-86612-408-9 $79.00
(Note Edition 3 is newly released and a new textbook for this class.
Previous editions are not acceptable)
Robert Christie Mill. Resorts Management and Operations. Hoboken, 3rd
Edition. New Jersey: Wiley, 2012. Print ISBN 978-1-118-07182-3, $89.95
(Note Edition 3 is newly released as well.)
Please sign up for the following free newsletters:
Club and Resort Business Magazine:
http://clubandresortbusiness.us1.list-manage1.com/subscribe?
u=63de773ab80359dfc00d36219&id=882e143a91
National Club Association:
http://www.nationalclub.org/forms/email_sign_up/
Other club resources and materials available through the Club Managers Association of
America at www.cmaa.org
COURSE POLICIES
Please turn off all smart phones, cell phones, and other hardware prior to class and keep
them off during class. You may use laptops to take notes, refer to the reading or course
materials. If you chose to use your computer during class you will be expected to sit in
the front rows of the class. If you are found to be using your computer for anything but
for taking notes and referring to the class materials, you will be asked to turn off your
computer.
Missed assignments will lower the students grade based on the percentage of the
grade allocated to it. No late assignments will be accepted unless student has an
excused absence (extraordinary conditions, illness with physicians note, or in
of 911
case of an emergency situation which is documented. Any documentation must

be provided to me within 24 hours). Late assignments are permitted only with
advance notice to, and permission from, the professor.
Please do not schedule mid semester or end of semester travel that conflicts with the
course schedule. Absences because of travel during the exams or assignments due will
not be excused and special exam or submission times for assignments will not be
arranged. Unexcused absences will be reflected in the final grade.
If a student anticipates missing a class., the student is expected to inform the instructor
in advance. SPS policies require students to attend all classes, with stated exceptions.
Students are to be prepared to start the class session on time. Being absent from class
(more than two classes) may result in a reduction of your grade for the course. If a
student misses a class for any reason, it is the responsibility of the student to be
informed of the materials covered during the class.
You are expected to check the email and NYU classes for the course daily. The
instructor may post additional readings, revisions to this Syllabus, and course
announcements on NYU classes.
Papers should be submitted on hard copy, following MLA format, the standard for the
Tisch Center. As graduate students you are expected to write in a scholarly manner.
Your grade on course work will reflect in the quality of your writing skills. If you need
assistance, please use the resources available at the NYU Writing Center.
There will be at least two club visits during the semester. All students are expected to
attend and an exercise will be assigned around the club visit. If for any reason you do
not attend a club visit (except with an excused absence- emergency, illness with doctors
note or emergency situation which can be documented), you will forfeit that part of your
grade.
Incompletes and an IP or F may be granted by the professor under extenuating
circumstances. A student seeking an incomplete grade must make a request to the
faculty prior to the end of the semester and must complete at least 50% of the course.
Incompletes:
IP or F may be granted by the professor under extraordinary extenuating circumstances.
A student seeking an incomplete grade must make a request to the faculty prior to the
end of the semester, and must complete at least 50% of the course.
ACADEMIC INTEGRITY
No work for this course may be all or part assignments prepared for or used in previous
or current courses. No potential or actual economic benefit, including discussion of
internship or employment opportunities, may be gained through work completed for this
course during the course.
of 911
Plagiarism involves borrowing or using information from other sources without proper
and full credit. Students are expected to demonstrate how what they have learned
incorporates an understanding of the research and expertise of scholars and other
appropriate experts; and thus recognizing others published work or teachings whether
that of authors, lecturers, or ones peers is a required practice in all academic
projects. Students will be asked to submit their assignments and final paper using
Turnitin under the Assignments tab in NYU classes. The full policy on academic integrity
is located at: http://www.scps.nyu.edu/academics/academic-policies-andprocedures.html. Please go to this web site and review this policy as it will be strictly
enforced.
Moses Center Statement
Student with a disability who is requesting accommodations, please contact New York
Universitys Moses Center for Students with Disabilities (CSD), at mosescsd@nyu.edu
or (212) 998-4980. You must be registered with CSD to receive accommodations.
Information about the Moses Center and how to register can be found at
www.nyu.edu/csd.
Course Requirements
Examinations
There will be two examinations testing the understanding of the textbook readings and
classroom discussions.
Exercises
There will be two exercises assigned during the course. These exercises will support
the concepts and materials in class. Details of the exercises will be explained in class
and posted on NYU classes.
Assignments
There will be twothree assignments as described below. Additional information will be
provided in class regarding the assignments.
Current events in the club and resort industry
Each student will receive emails from Club & Resort Magazine and NCA after signing up
for the free service. You will be asked to pick a story which interests you and write a
five- six page research paper on the subject matter. A minimum of three peerreviewed academic journals or three additional trade publications must be used
and properly cited. Topics and stories will be approved by me prior to beginning
work. Due: 9/28/15.
Examination of the Club Industry
You will be given eight current scenarios in private club management. You will chose
one of the eight scenarios in: club service, membership marketing, strategic planning,
club human resources, club marketing, club history and governance, club events or club
food and beverage. You will write an 8-10 page paper on how you would manage the
given scenario within the club. Through this project, you will apply the various
concepts and approached discussed in class to the real world. Details of the
assignment will be explained in class and posted on NYU classes. You will provide me
of 911
with an outline of your paper and it must be approved prior to beginning your paper.
Due- 10/19/15
Final Paper and Presentation
Each student will choose a Club or Resort from within the industry and interview the
General Manager. Write a ten to twelve page paper about the property. This report will
involve researching, characterizing, and analyzing the property. Present a brief history
of the club or resort and discuss what changes the club or resort has made through its
history and what the future might hold. You should answer questions such as why the
club or resort is or is not successful. You must cite your reasoning as to how you
determined the success or failure. What are the industry trends, opportunities and
challenges that this property might face? What is the reason a member might join the
club or a customer would visit the resort. Include an organizational chart in your
presentation. Discuss what you would differently if you were in the General Managers
position or would you continue to manage the club or resort as it is now?
One of the challenges of this assignment will be identifying persons in the club and
resort industry that you want to interview, making arrangements for an interview,
developing a list of questions to ask, conducting research about conducting the
interview, taking notes or recording (with permission), sending thank you notes and
preparing a paper reporting your insights from the interview and your outside reading
about the club and resort industry and this property.
You will provide the name of the club or resort, a list of your interview questions and an
outline of your paper prior to starting the paper. A presentation of this report will be
required and is part of your grade. Due 12/14/15
Final GradeTwo Club Tours have been scheduled. All students are required to attend. If for
ANY reason you do not attend either tour, your grade will be reduced one level
(For example - An A will be reduced to an A-.) A medical note must be
provided in cases of
Class Preparation
1. It is expected that each student will be prepared to participate in lively, intelligent and
professional discussion.
2. Actively listen and support and respect the development of classroom
discussions, dialogue, debate, and the interaction of the group including both
classmates and the instructor.
3. Reading assignments and homework must be done prior to attending class so
that everyone will benefit from discussion of the issues.
4. Assignments must be submitted when due. All assignments must be typewritten,
double-spaced, and use MLA style. The assignment will be graded for content,
grammar, and clarity. Papers presented with errors will be graded accordingly.
of 911
The NYU Writing Center is available to help you with any questions or writing
problems prior to submitting your work. Call and schedule an appointment at
998-8866.
5. Students are expected to wear business attire if required to visit a hotel,
restaurant or club. Business attire for men is dress pants and sport jacket along
with a dress shirt and tie. Hats and body piercing jewelry are not appropriate.
Business dress for women includes a suit, with either pants or a skirt, and
blouse. If you have a question as to what is appropriate, contact me to avoid an
embarrassing situation.
6. There will be no eating in the classroom, beverages are permitted, and attire in
the classroom should be neat and clean. Baseball caps, ski hats and other
headwear are not permitted.
7. All cell phones, PDAs, and computers will be turned off prior to class. If you are
caught using any of these devices, you will be asked to leave the class and will forfeit
credit for any activities. Any student who wishes to use his or her computer to take
notes during class or students with officially documented disabilities needing
computers will be required to sit in the front of the classroom.
Attendance
Students are required to attend every class. This is critical to the success of the
course. SCPS policies require students to attend all classes, with stated
exceptions.
Students are to be prepared to start the class session on time. Punctual arrival to
class is imperative. If for some reason you are unable to attend class, you are
expected to inform me at least three hours prior to class. Three unreported or
unexcused absences or incidents of lateness will result in an automatic half
grade reduction
If you miss a class for any reason, it is your responsibility to be informed of the
materials covered during the class. Each student is encouraged to find a class
buddy who can share information, handouts, and assignments.
Two Club Tours have been scheduled. All students are required to attend. If for
ANY reason you do not attend either tour, your grade will be reduced one level (For
example - An A will be reduced to an A-.) A medical note must be provided in
cases of illness
Exams
There will be one mid-term exam in addition to the final exam testing the students
understanding of the textbook readings and classroom discussions.
Quizzes
Quizzes are designed to help students master the concepts and material taught in
class. There will be quizzes throughout the semester based on the reading
assignments which are required for the class. As part of the course learning,
students are expected to participate in the review of the homework assignments
and in the in-class quizzes, which are designed to aid in understanding concepts
of 911
and to enhance the students ability to apply the concepts to real-world or

hypothetical situations.
Quizzes will be evaluated on an A-F basis. This evaluation will be based on the
students ability to answer the question(s) concisely and show a thorough
knowledge of the subject matter. Quiz grades will be averaged throughout the
semester and the lowest score received will be removed.
Assignments
There will be two assignments as described below. Additional information will be
provided in class regarding the assignments.
of 911
Written Assignment #1:

Each student will receive emails from Club & Resort Magazine and NCA
after signing up for the free service. You will be asked to pick a story
which interests you and write a five (5) page research paper on the
subject matter. A minimum of three peer-reviewed academic journals
or three additional trade publications must be used and properly cited.
Topics and stories will be approved by me prior to beginning work. Due
9/29/14
Written Assignment # 2:
Each student will choose a Club or Resort from within the industry and interview the
Manager or General Manager. Write a seven (7) page paper about the property,
why it is or is not successful citing your reasoning as to how you determined the
success or failure. Include an organizational chart in your presentation. Present a
brief history of the major changes the Club has made through its history and what
the future might hold. Discuss what you would differently if you were in the
General Managers position. Were you in charge and the decision maker, would
you follow the direction the property is going or follow another track? Explain your
reasoning. Due 12/8/14
Final Exam
The final exam will involve the application of all concepts learned in class through
the analysis and application of information gained in the classroom and will
include an essay to synthesize the objectives of the class. Students will be given
two and one-half hour to complete the cumulative exam based on course
readings, assignments, exercises and lectures. The exam will be completed in
class without the assistance of notes, dictionaries or any other sources.
Please do not make travel arrangements until the date of the final examination
is confirmed. Exams will not be administered before the final examination
date.
Final Grade
The percentage breakdown of the final grade is as follows:
Item
Assignment 1Exercises 2 @ 5% each
Assignment 2Current Events in Clubs and
Resorts
Midterm ExamExamination of the Club
Industry
QuizzesFinal paper and presentation
Final Exams 2@ 15% each
Total
Percentage of
Grade
210%
20%
20%
20%
230%
100%
of 911
Note: Missed Exams or Assignments may not be made up. In the case of
emergencies, documentation must be provided to me within 24 hours.
of 911
EVALUATION
Grading Components (see calendar for dates)
Letter
Percentag
Letter
Percentage
Grade
e
Grade
A
93 100 %
C+
77 79 %
A
90 92 %
C
73 76 %
B+
87 89 %
C70 72 %
B
83 86 %
D+
65 69 %
B80 82 %
D
60 64 %
F
Below 59 %
The grading criteria to be used to demonstrate achievement of the course learning
goals are:
GRADING RUBRIC
Excellent:
A-
Very Good:
B+
Participation/Exercises
Quizzes
Group Project
Final Exam
Consistent, active,
voluntary participation that
contributes exceptional
insight to the analysis or
raises questions that show
deep insight into
management implications
of the calculations; work
that is error-free
Shows strong
understanding of
calculations and
concepts; able to
apply them without
errors; draws
insightful conclusions
based on analysis
Beyond
addressing the
questions
asked, draws
relevant and
exceptional
conclusions
based on the
analysis
No errors
Consistent, active,
contributes strong insight
to the analysis or raises
questions that show deep
insight into management
implications of the
calculations; work that is
nearly error-free
Shows strong
understanding of
calculations and
concepts; able to
apply them with a
rare minor error;
draws insightful
conclusions based on
analysis
Beyond
addressing the
questions
asked, draws
relevant and
important
conclusions
based on
analysis
No errors
Consistent, active,
occasionally contributes
an insight to the analysis
or shows an
understanding of the
Shows basic
understanding of
calculations and
course concepts; can
apply them
adequately with
Addresses the
questions
asked; draws
relevant and
general
conclusions
Occasional
minor errors
of 911
implications of the
calculations; work that
contains occasional minor
errors
occasional minor
errors; draws
insightful conclusions
based on analysis
based on
analysis
Actively and voluntarily

involved in class; helps to
keep discussion going;
can apply calculations to
discussions of
management implications
Shows basic
understanding of
calculations and
course concepts;
applies them with
frequent minor errors;
able to draw some
analysis
Addresses the
questions asked
and presents
some basic
conclusions
drawn from the
analysis
Frequent
minor errors
Requires encouragement
to contribute to class
discussions but is able to
provide basic insight into
questions asked
Understands basic
concepts and
calculations, but
makes frequent errors
applying them;
conclusions are based
on observation and
not based on analysis
Addresses the
questions
asked; no
conclusions
drawn from the
analysis
Frequent
minor errors;
one major
error
Requires
Requires encouragement
Slight
to contribute to class
Improvement: discussions; is sometimes
able to provide basic
insight into questions
C+
asked
Unable to show
consistent
understanding of
concepts and
calculations; major
and minor errors;
observation and not
on analysis
Addresses most
of the questions
asked; no
conclusions
drawn from the
analysis
Frequent
minor errors
and some
major errors
Requires
moderate
Improvement:
C
Does not willingly

contribute to class
discussions; not able to
provide basic insights into
questions asked
Unable to show
consistent
understanding of
concepts and
calculations; frequent
minor and major
errors; incorrect
conclusions
Addresses
some of the
questions
asked; no
conclusions
drawn from the
analysis, or
incorrect
conclusions
Frequent
major errors
Requires
significant
No contribution to class
discussions; not willing to
Unable to show
understanding of
Addresses few
of the questions
Consistent
major and
Good:
B
Meets
Standards:
B-
of 911
improvement:
C-
answer questions or
participate in class work;
can answer some
questions if called upon
concepts and
calculations;
consistent errors;
few/no conclusions
asked; no
conclusions
drawn from the
analysis, or
incorrect
conclusions
minor errors
Minimum
Passing
Grade: D+
answer questions or
can answer some
Unable to show
understanding of
concepts and
calculations;
consistent errors;
few/no conclusions
Does not
answer any of
the questions
asked; no
conclusions
drawn from the
analysis, or
incorrect
conclusions
Consistent
major and
minor errors
Minimum
Passing
Grade: D
answer questions or
can answer some
Unable to show
understanding of
concepts and
calculations;
consistent errors;
few/no conclusions
Does not
answer any of
the questions
asked; no
conclusions
drawn from the
analysis, or
incorrect
conclusions
Consistent
major and
minor errors
Fail: F
Does not willingly

participate; when called
upon, unable to
adequately answer
questions
Unable to show
understanding of
concepts and
calculations;
consistent major
errors; no conclusions
Does not
address the
questions or do
the assignment
completely;
unable to do
enough work to
draw
conclusions
Incomplete
work or
consistently
incorrect
work
of 911
Fail: F
Does not willingly

participate; when called
upon, unable to
adequately answer
questions
Grade
A
AB+
B
BC+
C
CD
F
Unable to show
understanding of
concepts and
calculations;
consistent major
errors; no conclusions
Meaning
Exceptional; superior effort
Excellent
Very good
Good
Meets program standards
Requires slight improvement
requires moderate improvement
requires significant improvement
Pass. Meets minimal course requirements
Fail Did not meet minimal course requirements
Does not
address the
questions or do
the assignment
completely;
unable to do
enough work to
draw
conclusions
Incomplete
work or
consistently
incorrect
work
GPA Conversion
4.0
3.7
3.3
3.0
2.7
2.3
2.0
1.7
1.0
0
COURSE POLICIES
Incompletes:
IP or F may be granted by the professor under extraordinary extenuating
circumstances. A student seeking an incomplete grade must make a request to the
faculty prior to the end of the semester, and must complete at least 50% of the
course.
Academic Integrity:
Plagiarism involves borrowing or using information from other sources without
proper and full credit. Students are expected to demonstrate how what they have
learned incorporates an understanding of the research and expertise of scholars
and other appropriate experts; and thus recognizing others published work or
teachings whether that of authors, lecturers, or ones peers is a required
practice in all academic projects.
No work for this course may be all or part assignments prepared for or used in
previous or current courses. No potential or actual economic benefit, including
discussion of internship or employment opportunities, may be gained through
work completed for this course during the course.
of 911
The full policy is located at:

http://scps.nyu.edu/academic-policies-andprocedures.html. It will be strictly enforced.
COURSE PLAN
Schedule of Topics:
The outline below may be modified to accommodate related current events, Tisch
Center speakers, or unexpected guest speakers. If there are changes, you are
expected to learn about them by attending class, by reading that information on
NYU Classes or by talking with your fellow students.
Date
Class 1
9/814/145
Topic of Class Session

Introduction to the Course
Getting acquainted
Introduction to the course
Explanation of the
syllabus
Introduction to Clubs
Type of clubs
Class 2
9/2115/145
Ownership of Clubs
Club Governance
Role of Boards &

Committees
Role of GM
Marketing & Membership

strategy
Developing membership
plans
Membership Directors
Resort Overview
Mountain Resorts
Beach Resorts
Spas, Pools & Indoor

Waterparks
Specialty Resorts
Homework for Class

Read the course syllabus (on
Blackboard); and purchase the
texts (required reading material.)
Read CCM
Chapter 1-Overview of Club
Operations
Read CCMChapter 2- The Board of
Directors & GM
Chapter 6- Club Marketing
Chapter 7- Club
MembershipRead Resorts:
Chapter 1
Chapter 2 Pages 23-33, 49-56
Chapter 3 Pages 59-66, 84-90
Chapter 4 Pages 93-109
Chapter 13 Pages 351-364
Discussion of Writing Assignment #1
Class 3
Importance of F&B
Read CCM-
of 911
9/228/145
Organization of F&B
department & staffing
Future of F&B
Chapter 10- Club OperationsFood & Beverage
Importance of strategic
planning & the process
Guest speaker
Chapter 4- Strategic Planning

and Management
Club Leadership
Governance
Leadership
Class 4
910/2905/14
5
Club Operations
Food and Beverage
Service
Club Visit-TBDResorts
Operations
Strategies
Operations
Resorts - Guest Activities

Strategies
Class 5
10/613/154
Programs
Managing Human Resources
Recruitment &
Development
Training & Professional
Development
Methodology
Assignment due- Current Events

in Clubs
Read CCM Chapters 2 & 3
Read CCM Chapter 10
Read Resorts Chapter 8 &10
Writing Assignment #1 Due

electronically thru NYU Classes
by 3:30 PM on 9/29
Read CCMChapters 5, 7Chapter & 8Managing the Human Resources

Chapters 9- Training and
Professional Development
Staff development
Club Communications
Communication For
Managers
Managing Human
Resources
Recruitment &
Development
Training & Professional

Development
Methodology
Staff Development
of 911
Class 6
10/2019/154
Club Sports
Golf facilities, programs
& services
Turf grass management
and maintenance
Environmental concerns
Read CCM
Chapter 15- Golf Operations
Chapter 16- Golf Course
Maintenance
Chapter 17- Club Fitness, Spa,

Tennis operations &
Tennis and Aquatics
programs
Fitness, spa, and
Assignment due-Examination of
aquatics programs &
the Club Industry
operations
Guest Speaker
Mid Term Review & Writing
Assignment 1 Presentations
Class 7
10/276/145
Class 8
11/32/145
Discussion of Writing
Assignment #2
Mid Term Exam
Resort Overview
Mountain Resorts
Beach Resorts
Development processes
Management of the
operation
Club Tour
Class 9
11/1009/145
Spas, Pools & Indoor

Waterparks
Specialty resorts
Club Operations
Financial Management
Technology
Study notes, reading materials,

and other materials for the
examination
Read Resorts:
Chapter 1- Resorts: An
Introduction
Chapter 2-Mountain Based
Resorts-Development Pages 2333, 49-56
Chapter 3- Mountain Based
Resorts- Operations- Pages 5966, 84-90
Meet at 3:30 pm. Location to be
Determined
Read ResortsChapter 4- Beach Resorts &
Marinas- Pages 93-109
Chapter 13- Specialty ResortsPages 351-364
Read CCM Chapters 11 & 12
Class 10
Resorts Operations
Read Resorts
of 911
11/176/145
Strategies
Operations
Resorts - Guest Activities
Strategies
Class 11
11/243/145
Class 12
112/301/145
ProgramsClub & Resort

Sports
Club Tour- TBD
The Cruise Experience

Marketing the cruise
product
Managing the operations
and destinations
Health, safety & security
Strategic Planning
Process
Chapter 8-Resort OperationsRecreational Amenities

Chapter 10- The Importance of
Guest Activities
Read CCM Chapter 15
Read CCM Chapter 16
Pages 623-631
Read CCM Chapter 17
Meet at 3:30 pm. Location to be
Determined
Read ResortsChapter 9-The Cruise
IndustryRead CCM Chapter 4
Read Resorts Chapter 15Casino Management
Analysis
Casino Management
US gaming marketThe
Markets
Resorts
Class 13
12/807/145
12/154/145
Managementrketing &
Accounting Controls
Exam #2General Manager
Panel
Study notes, reading materials,

and other materials for the
examination Writing Assignment
Review for the Final Exam
#2 Due electronically thru NYU
Classes by 3:30 PM on 12/8
General Manager Panel Final Project Due
Final Exam Week
Please Do Not Make Travel Arrangements Prior to the Date of
the Final Exam
of 911

Management of Private Clubs &amp; Resorts

Hochgeladen von

Dokumentinformationen

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Management of Private Clubs &amp; Resorts

Hochgeladen von

Copyright:

Verfügbare Formate

Bachelor of Science in Hotel and Tourism Management

NYU School of Professional Studies

Charles D. DornCydna Bougae, Ph.D., CCM

Calls and E-Mails will be returned within 48 Business Hours

December 15th, 2014

COURSE LEARNING GOALS

1. Diagram the organizational chart of a range of membership clubs, sporting clubs,

case of an emergency situation which is documented. Any documentation must

and to enhance the students ability to apply the concepts to real-world or

Written Assignment #1:

Actively and voluntarily

Does not willingly

Does not willingly

Does not willingly

The full policy is located at:

Topic of Class Session

Introduction to the course

Role of Boards &

Marketing & Membership

Spas, Pools & Indoor

Homework for Class

Discussion of Writing Assignment #1

Chapter 10- Club OperationsFood & Beverage

Chapter 4- Strategic Planning

Resorts - Guest Activities

Assignment due- Current Events

Read Resorts Chapter 8 &10

Writing Assignment #1 Due

Read CCMChapters 5, 7Chapter & 8Managing the Human Resources

Training & Professional

Chapter 17- Club Fitness, Spa,

Spas, Pools & Indoor

Study notes, reading materials,

ProgramsClub & Resort

Club Tour- TBD

The Cruise Experience

Chapter 8-Resort OperationsRecreational Amenities

Read Resorts Chapter 15Casino Management

Study notes, reading materials,

Das könnte Ihnen auch gefallen

Management of Private Clubs & Resorts

Management of Private Clubs & Resorts