SEAN HILTON

| Whitehall, OH 43213 | - Home: 614-237-5371/Cell: 614-312-5429 |

mh2289@yahoo.com/122wolverine@gmail.com

OBJECTIVE
-Work with customers over the phone & remotely on how to install and use company produced
software using remote desktop tools such as Citrix's GoToAssist and JoinMe
-Create, edit, delete user accounts, as well as password resets regarding logon for Windows or
logon for product related software or websites customers would have accounts associated with.
-Troubleshoot and fix computer issues such as Blue Screen, Freezing, and Missing Software using
company related Network Inventory & Re-Imaging tools (Lansweeper & FOG).
-Experience with Ticketing Systems Salesforce and Spiceworks to create & escalate tickets, as well
as create and modify customer contacts
- Assisted customers with compatibility of using our company related products with their
systems(Windows XP/7/Mac) as well as Web Browsers( IE/Safari/Chrome/Firefox) regarding specific
ways to download or access material based on what the customer is using
-Rectifying basic connection issues for desktop computers using company based procedures
SKILLS PROFILE
- Familiar with Windows XP/7/8
- Linksys/Belkin home routers
- Microsoft Office(Excel, Word, Project, Access, PowerPoint)
- Salesforce(Ticketing System)
- Spiceworks(Ticketing System)
- Eagle(Ticketing System)
- Lansweeper(Network Inventory Application)
E M P LOY M E N T H I S T O RY
Next Day/Project Support, JP Morgan Chase

July 2015- October 2015

Westerville, OH
- Provide branch managers overview of project(Hardware Refresh)
- Gather information from managers such as delivery requirements/insurance information
Digital Tech Support, McGraw-Hill

April 2014- December 2014

Gahanna, OH
- Provide website support for McGraw-Hill sites for online student assessment websites
- Software support for McGraw-Hill student testing
- Account assistance such as password resets, creating, editing, deleting and merging accounts
for students/staff, installation walkthroughs, navigating website/software, and verifying
customers have correct requirements to use and access products(Operating System, Web
Browser, Adobe/ Java)

Technical Assistant, Whitehall City Schools

January 2013- November

2013

Whitehall, OH
- Hands on Troubleshooting/Support for computers, projectors & printers in the district
- Add/Re-Add computers/ laptops(Dell, HP, Lenovo) to domains and troubleshoot connection
issues via cabling and network adapters
- install software(Adobe Flash, Java, Light pen Software, Web Browsers) replace faulty hardware
such as CD/ DVD drives, keyboards and monitors
- Set up and configure brand new computers for classrooms and offices, and re-imaging
computers for re-use
Software Support Specialist, Swift Financial Partners

December 2012- April 2013

Columbus, OH
- Provide software support to clients for Tax software that preparers would purchase called
SFPWorks
- Provide customers assistance with downloading the software, how to use it, and
troubleshooting any other issues concerning the software