ROSEMARY DORAN

PROJECT MANAGER
Financial Reporting~ Business Analysis ~ Account Management

Innovative executive with extensive project management experience. Analytical strategist skilled in successfully
transforming business visions into strategy and action plans. Collaborative communicator continually focused on
building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive
business approaches and enhanced profitability. Proven ability to manage internal and external projects using PMI
training for a successful outcome. Areas of Expertise include:

Strategic Planning & Forecasting

Production & Inventory Management
Business Process Improvement
Analytical Technology-Based Solutions

Account Management
Relationship Building & Management
Contract Review and Recommendations
New Product Deploy Strategies

Multi-Site Operations
Project Management
Problem Resolution
Team Building & Leadership

E XPERIENCE & N OTABLE C ONTRIBUTIONS

BROADRIDGE FINANCIAL SOLUTIONS Coppell, TX Feb 2007-Mar 2015
Broadridge was formed as a Brokerage Services spin-off from ADP in 2007.
ENGAGEMENT/PROJECT MANAGER

Managed Multi Fortune 500 client base, successfully delivering numerous brokerage service customer
implementations in the financial services industry using Waterfall/Agile combination methodology.
Liaison for high complexity clients post implementation, maintaining high customer satisfaction survey results.
P&L ownership on accounts with revenues in excess of $10M annually. Improved margins year over year by
reducing labor costs and gaining efficiencies through the introduction of new technologies.
Responsible for procurement and inventory of client commodities. Managed ordering and inventory of $3M in
annual materials spend saving the customer 20% annually.
Direct planning, budgeting, vendor selection and quality assurance efforts for product implementations.
Implemented a comprehensive tracking processes to monitor daily/monthly production performance for customers.
Monitor and supervise daily, monthly and annual production runs on product implementations.
Develop technology solutions for client requested product changes, new business and implementations. Increased
quarterly revenue by $200,000.
Assessed and selected best in class bids on vendor products and services for each of my clients. Savings of 20%
annually to the clients.
Create and present Quarterly Business Reviews with multiple clients. Review Statistics, Financials, SLAs, Quality,
Achievements, and Future Initiatives.

ADP Coppell, TX Jan 2001- Feb 2007

Internal transfer to IBM Global Services in 2000. This portion of the business was sold to ADP in 2001.
PROJECT /ACCOUNT EXECUTIVE

Transitioned Finance, HR and Tech systems and functions from IBM to ADP making it a standalone company called
ADP Output Solutions.
Transferred to Account Management group assigned to new customer implementations for print/mail and web
presentment of Statements, Confirms, Tax documents, Letters and checks.
Managed Customer accounts in 24/7 Production Facilities in Texas, Ohio and NY offices.
Single point of contact for my portfolio of customers issues and concerns.
Procured Forms, Envelopes and marketing inserts necessary for production runs saving the customers 20%
annually.
Created Monthly Invoicing for each customer based on contracted agreements.
Sold additional business and services for an additional $50-100k annual revenue per customer.
100% Customer Retention Renewal record

Double Oak, TX 75077 972.342.4934 Rosemary.Doran@outlook.com

www.linkedin.com/in/rosemarydoran

IBM Southlake, TX Jun 1997-Jan 2001

ADVISORY SOFTWARE ENGINEER/CONSULTANT

Planned and implemented the delivery of ERP software development projects and international project services.
Engagement planning and execution of ERP software implementations and BI client consulting projects.
Assisted with the development and delivery of IBM's DecisionEdge for JDE product education and training,
delivering to US, Thailand, Singapore and Mexico with a successful completion.
Managed efforts of a team of software design programmers through full life cycle of project.
Trained clients on product and delivered symposium demonstrations.
Collaborated in the definition of the product roadmap to achieve the company strategy as part of a cross-functional
product planning team.
Managed efforts on product development manuals including design, development, software configuration control,
release, test procedures and product usage.
Supported marketing pre-sales for various industries, with emphasis on the JD Edwards ERP community.
Liaised between developers and client, managed problem resolution on project issues and concerns.

E DUCATION
Masters for Project Management Certification | GEORGE WASHINGTON UNIVERSITY
Business/Accounting, Travel & Tourism, Systems Technology Coursework | NORTHER VIRGINIA COMMUNITY COLLEGE

Double Oak, TX 75077 972.342.4934 Rosemary.Doran@outlook.com

www.linkedin.com/in/rosemarydoran