Leveraging BPM for Public Sector

Transformation
SRA International is utilizing Business Process

approach for two BPM-based enterprise solutions:

Figure 1 shows the Transformation Framework

Management (BPM), Data Management (DM),

Integrated Contracting System and Decision

that incorporates all of the elements of this

Business Intelligence (BI), and Enterprise

Support System.

transformation. The transformation process

Architecture (EA) methodologies, tools,

includes mission and business re-alignment;

techniques, and best practices to help transform

Enterprise Framework

consolidation of locations, organizations, and

a large US national security organization into

This case study enterprise is a highly distributed

human resources; and IT Transformation to better

an agile enterprise. This case study describes the

organization that is moving rapidly towards a tightly

support the mission and business in an agile

transformation environment, framework, and

coupled enterprise with increasing global reach.

environment. The results of the IT transformation

will replace localized, redundant processes,

Case Study: Leveraging BPM/SOA to Enable Enterprise Transformation

Transformation Mechanisms
Re-alignment
Consolidation
IT Transformation

Current Agency Environment

Loosely coupled enterprise
Localized, redundant processes
Stovepiped application, databases

Enterprise Architecture

Transformation Objectives

AS IS Components
TO BE Components
Sequencing Plans

Quality
Cost Reduction
Reliability Greater Efficiency
Security Customer Satisfaction

IT Transformation Areas
IT Operations
IT Infrastructure
Information Assurance
End User Services

Business Process Management Program

Techniques
Top down identification
of transformation objectives
Middle down discovery of
improvement opportunities
Bottom up process automation
Horizontal/Vertical integration
of enterprise processes

Define
AS IS
Processes

Define
TO BE
Processes

Prioritize
Process
Improvements

Agency Business Processes

Conduct
Stakeholder
Interviews

Develop
Target
Process Model

Develop
Requirements
Specification

Incremental Process Automation,

Process, Data, and System Integration
BPM
COTS

Figure 1. Enterprise Transformation Framework

Portal
COTS

ECM
COTS

eBusiness
Interfaces

Business
Process
Automation
Iteration

BPM
Governance,
Infrastructure

applications, and databases with an integrated

environment that significantly improves information
delivery, discovery, and sharing; supports data,
process, and system integration; and enforces
enterprise policies, procedures, and practices.

Leveraging BPM for Public Sector Transformation

The IT transformation includes multi-year

The enterprise architecture embodies the prioritized

sequencing of improvements to IT Operations, IT

business process improvements identified through

Integrated Contracting
System Solution

Infrastructure, Information Assurance, and End

the enterprise Business Process Management

The initial BPM initiative was the Integrated

User Services and achievement of the objectives

Program (BMMP). The initial enterprise process

Contracting System. Figure 2 shows the concept

shown in the diagram. The Enterprise Architecture

selected from the enterprise architecture and BMMP

of operations for this system. The system will

is being used to support all phases of the agency

for the BPM Pilot is enterprise contracting, which is

support all contracting phases (pre-award, award,

transformation, including identification of AS IS

a multi-billion dollar a year operation that involves

and post-award) and involves process automation

components, definition of TO BE components, and

interfacing with 34 different Federal, DoD, and

for all contracting actions (contract requirements

the detailed multi-year sequencing required to

Agency E-Business systems.

definition, new contract procurement, new task

achieve the target transformation environment.

orders, and contract and task order modifications).

Case Study: Enterprise Integrated Contract System

Inside Enterprise Network

Managed Acquisition Policies, Processes, Workflow, Data

Outside Enterprise Network

Enterprise
Requiring
Activities

Enterprise Requirements
Acquisition Management
Administration & Professional Support
Advanced Technology
Human Resources
Information Management
Infrastructure and Environment
International Affairs
Quality, Safety, and Mission Affairs
Security and Intelligence Operations
Systems Engineering
Technology Operations
Warfighter Mission Operations

System Users
Requiring Activities
Requirement Leads
Functional Managers
Program Managers
Acquisition Officials
Document Approvers
Financial Analysts
Contract Managers
Contracting Officers
Contracting Specialists
Vendors
Source Selection Team
Selection Authorities
Executives/Managers
Administrators

Prepare
Requirement
Package

Prepare
For
Acquisition

Define
Requirement

Review
Documents

IPT/Team
Collaboration

Approve
Strategy

Review
Requirement

Identify
Funding

Identify
Resources

Review
Package

Manage
Schedule

Review
Acquisition

Contract
Data

Initiate
Solicitation

Develop
Documents

Issue
Solicitation

Conduct/
Manage
Acquisition

Award
Contract/
Task Order

E-Business
Collaboration
Web Site

Source
Selection

Document Types
Solicitations
Amendments
Vendor Questions
Questions&Answers
Proposals

Acquisition Types
Directed Competition
Open Competition
Letter RFP
RFI
RFQ
RFP
TO RFP

Source
Recommendation
Selection
Approval

Completion
Checklist
Finalize
Award
Award
Contract/Task
Archive
Info/Docs

Process
Back, Reassign,
Business
ActivityRedirection:
Monitoring:Send
Process/Data
Metrics,Reprocess,
Workload, Intervene
Bottleneck, Status
Process Redirection: Send Back, Reassign, Reprocess, Intervene

Figure 2. Integrated Contracting System

Leveraging BPM for Public Sector Transformation

The initial step in the Contracting BPM Pilot was to

Federal, DoD, and Agency E-Business systems

Decision Support System Solution

conduct interviews with over 30 stakeholder organi-

that will be integrated into the Pilot environment.

The second BPM initiative involves a different use of

zations. A series of workshops was conducted to

The BMS modeling tool allows the organization

BPM at the enterprise level the Decision Support

define an enterprise level contracting To Be process

to define all levels of the contracting process

System. The BPM COTS tools are being leveraged to

supported by evolving enterprise policies, proce-

and identify process compoments that will be

integrate processes, workflows, business rules, and

dures, and practices. This target process is the key

implemented incrementally in each of the

data capture across the organizations extensive data

enabler for process automation with the BPMS COTS

system phases. All system components are

sources. Figure 3 shows the lavers of processing that

tools. A Requirements Specification was developed

automatically generated as compiled java

will be used to support the organizations mission and

as well as an Interface Definition Document for the 34

classes and then published.

business decisions. These layers will be supported

by a variety of data management and business
intelligence COTS tools.

Case Study: Enterprise Decision Support System

BPM - Manage Business Processes, Workflows, Business Rules, Data Capture/Integration
The scenario currently
playing out.
Understanding that we
must evolve from islands of
information to enterprisewide business intelligence

Decision
Support

Business Intelligence

Mission/Business
Monitoring

Data Modeling
Metadata
Digital Dashboards
Analysis
Discovery
Querying
Reporting
ScoreCarding
KPIs
Performance Mgt
Collaboration
Data Integration
Scheduling
Reuse

Mission/Business
Execution

Mission/Business
Routines

Mission/Business
Objects/Actions

Mission/Business
Data

Shared Data from Repositories A & B

Repository A

Repository B

Repository C

Metadata Management Schema Scanning, Software Parsing, Data Analysis/Discovery, ETL

Figure 3. Decision Support System

Leveraging BPM for Public Sector Transformation

Solution Implementation Approach

BPM Definition and Simulation.

improvement. Frequent system builds and user

Figure 4 shows the layered approach that is being

In this layer, the requirements are documented

reviews allow the system to evolve rapidly to support

used to implement BPM-based enterprise solutions.

and the previously defined process models are

all of the defined requirements and data, process,

incorporated as processes, sub-processes,

and system interfaces.

Business Process Assessment.

workflows, and screen shows in the BPM

This is the analytical layer that defines the

Integrated Development Environment (IDE).

System Completion.
This is the final layer that brings the final system

requirements for process automation and the

process models that drive all BPM-based

System Prototyping Phase.

components together that are needed to deploy,

development.

This layer involves iterative evolution of the system

operate, and maintain the system

prototype through user-centered continuous process

Case Study: BPM Solution Implementation Environment

Enablers
Business Analysis
Business Assessment
Interviewing
Stakeholder Analysis
Workshop Facilitation
Gap Analysis
Needs Assessment

Requirements Engineering
Process Modeling
Data Modeling
Metadata Management
Human Factors Engineering
Process Simulation
Metrics Management
Business Rules Management

Review and leverage

existing work
performed (policies,
process)

One-on-one and
team interviews

SMEs

Conduct Process Owner/

Stakeholder Interviews

Conduct BP Working
Group sessions
Business

processes,
Roles and
Responsibilities

Requirements

BPM Definition and Simulation

Business Process
Validation w/SMEs

Develop Functional and

Nonfunctional Reqs

Define user
interfaces

Review Business
Flows and Interface

Model and Revise

Processes, subprocesses

System Prototyping Phase

Users

Systems Engineering
Software Engineering
System Integration

Review Prototype
System

Design Supporting
Databases

Add Data and System

Interfaces

System Integration, Test and Evaluation, Deployment, Communications and Training

Figure 4. Solution Implementation Approach

Continuous Process
Improvements

CMMI Level 3
BPM IDE
Process Automation
Workflow Management
Spiral Development
User Centered Development
Business Activity Modeling

Business Process Assessment

Leveraging BPM for Public Sector Transformation

Commercial Software Tools Support

The following Commercial-Off-The-Shelf (COTS) software tools are being used to support the transformation processes that have been described in this case study.

These COTS tools include the following:

Enterprise Architecture Troux 7

Business Intelligence Cogos Business Intelligence 8

Business Process Management Oracle BPM 10g

Metadata Management Rochade Information Repository

Business Activity Monitoring Oracle BAM 10g

Software Analysis Becubic Software Repository

Business Rules Management Oracle Rule Management 10g

ETL Business Objects Data Integrator

Database Management Oracle 10g

Data Integration Oracle BPM 10g, SharePoint Business Data Catalog

Enterprise Portal Microsoft SharePoint Portal

Process Modeling Microsoft Visio

Enterprise Content Management Open Text eDocs, Microsoft

SharePoint ECM

for more information

To learn more about SRAs services and our capabilities please contact us by
phone 703.653.5360 or e-mail us at info@sra.com.

About SRA International, Inc.

SRA and its subsidiaries are dedicated to solving complex problems of global significance for government organizations serving the national security, civil government and
global health markets. Founded in 1978, the company and its subsidiaries have expertise in such areas as air surveillance and air traffic management; contract research
organization (CRO) services; cybersecurity; disaster response planning; enterprise resource planning; environmental strategies; IT systems, infrastructure and managed
services; logistics; public health preparedness; strategic management consulting; systems engineering; and wireless integration.
fortune magazine has chosen SRA as one of the 100 Best Companies to Work For for nine consecutive years. The company and its subsidiaries employ more than
6,400 employees serving clients from headquarters in Fairfax, Va., and offices around the world. For additional information on SRA, please visit www.sra.com.

SRA International, Inc. www.sra.com

SRA considers the environment in all we do

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