Sonja V.

Robinson
P. O. Box 741537
Riverdale, Georgia 30274
svrobinson565@yahoo.com
(404) 933-1424

Office Coordinator/Manager 11/08- Present

Marshall Internal Medicine, Atlanta, GA
• Responsible for entering all demographic, insurance, nursing and doctor’s notes. Data entry
• Preparing credentialing packages for insurance companies, medical clinics and facilities.
• Responsible for preparing medical necessity letters ,business emails, and approving medicine
refill requests. Utilizing soapware, medisoft and other medical software packages.
• Customer service and answering high volume of calls.
• Communicate with personnel from home health care, hospitals, and personal care aides.
• Schedule appointments. Maintain filing / fax system.
• Sort mail, arrange and schedule equipment drop offs and pick ups. Maintained office supplies
• Responsible for maintaining staffs’ access to web portals, GHP, BCBS , UHC and other sites

Office Coordinator/ Manager 11/07 – 10/08

National Healing Corporation at Atlanta Medical Center, Atlanta, GA
• Responsible for medical billing, posting charges; and collecting co- insurance payments and
Percentages for procedures.
• Enter all demographic and insurance information in STAR system. Data entry.
• Manage and maintain current insurance carrier list.
• Answered multi-line phone and filed all medical documentation.
• Verify insurance, pre-certify patients prior to office visit, explain insurance breakdown,
and obtain preauthorization when needed. Schedule financial counseling and transportation.
• Schedule patients based on insurance carrier and panel physicians’ clinic availability.
• Query/review all panel physicians’ medical dictation for errors.
• Sent out non- compliance letters and kept track of cancelled and rescheduled appointments.
• Utilized PBAR, STAR, GHP, Passport, On Demand, Medicare compliance checker, and HPF
hospital systems. Establish communication with various hospital departments. Customer Service.
• Responsible for WAG, Ancillary, Call Center Marketing, and charge reconciliation reports.
• Communicate with Clinical staff concerning changes in billing policies and procedures.
• Assist Program Director with weekly and monthly reports, marketing strategies and product selection.

Dispatcher/Customer Service/Clerical 9/04- 7/05

Transport America Trucking Company, Decatur, GA
• Responsible for checking in shipments brought to yard
• Responsible for yard security
• Dispatched instructions/ changes in schedules/duties to truck drivers and staff
• Responsible for coordinating bill of lading paperwork with appropriate trailers
• Coordinated laundry pick ups and maintenance for terminal
• Ordered office and terminal supplies
• Dispatched information to truck drivers, security, and yard personnel

Sonja V. Robinson - Page 2

Office Coordinator/Manager 12/04 – 10/07
Crouse Rehab Associates, Atlanta, GA
• Post patient treatment and co-payment charges utilizing Medisoft System.
• Post Medicare and secondary insurance payments in PTOS System.
• Enter demographics, insurance and account information in Medisoft System. Data entry.
• Re-bill outstanding account balances in the PTOS System utilizing HCFA 1500 Forms.
• Verify insurance benefits and obtain pre-certification for treatment. Coordinate office referrals.
• Investigate and research billing issues. Check mail. Prepare and balance bank deposits.
• File all medical documentation and prepare requested medical records.
• Maintain weekly, monthly and yearly patient information statistics. Maintain office inventory.
• Schedule appointments. Prepare marketing packages for potential and existing doctors.

Secretary 8/03 – 11/04

Concentra Medical Centers, Physical Therapy Department, Atlanta, GA
• Checked-in and processed patients in accordance with client company protocol. Worked front window.
• Performed data entry functions by entering client charges daily. Answered multi-line phones.
• Maintained files and faxed medical records and correspondence according to client company protocol.
• Compiled figures for reports in daily close and forwarded copies to appropriate personnel.
• Corresponded with existing clients and mailed out marketing packages relative to services offered.
• Obtained authorization. Coordinated client and patient referrals. Scheduled appointments for physical therapy
treatment, ergonomic work station evaluations, neurometrix testing and MRI scans.

Office Assistant/HR Assistant 2/02 – 8/03

Hudson Strategic Group, Inc., Atlanta, GA
• Worked front office window/customer service. Handled high volume of incoming calls.
• Coordinated and scheduled appointments and meetings for training sessions.
• Copied and made distribution of final reports, documents and correspondence.
• Invoiced client. Prepared and maintained A/P. Prepared and maintained daily deposits.
• Maintained and organized client files, project files and general file system. Data Entry.
• Scheduled equipment inventory for client sessions. Maintained inventory and office supplies.
• Received, sorted and routed mail. Maintained fax machines, send faxes and retrieve and route incoming faxes.

Records and Documents Specialist 8/00 – 2/02

Fulton County Sheriff’s Department
• Answered questions about surplus/excess funds, property taxes, made copies on request.
• Processed applications for bond refunds, surplus/excess funds. Update database for property tax sale.
• Assembled packages for property tax sale consisting of plat maps, directions, civil dockets, and affidavits.
• Reviewed/proof read all documents, calculation sheets, property deeds and title work.
• Forwarded certified letters to all lien-holders and/ or persons with vested interest in properties.
• Maintained file and file system of all documentation. Ensured data and information integrity. Data entry.
• Maintained a list of all properties that were pulled, paid, reversed, and in bankruptcy.
• Audited warrant information entered by various shifts. Entered warrant information in both GCIC and NCIC.
• Edited warrant information for compliance with rules and regulations of the department.
• Responsible for obtaining criminal and background checks on persons seeking Raffle Licenses and
employment with other agencies. Communicated with various bail bond agencies and Fulton County jail.
Dispatcher
• Communicated with various law enforcement agencies concerning apprehension on wanted individuals.
• Processed Bondsperson/ Bail Recovery agent employment applications. Made fingerprint cards.

Sonja V. Robinson – page 3

Document Specialist/Tax Processor/Administrative Assistant 12/99 – 8/00

Aarons, Grant & Habif CPA Firm
• Responsible for processing and assembling tax returns and retirement plans.
• Created, updated and maintained file system. Data entry. Ran W.I.P. reports.
• Handled high call volume; maintained and mailed billing invoices.
• Maintained archived records on excel spreadsheet. Maintained accounts and time management.
• Responsible for maintaining and filing corporate red rope files and individual client files.
• Maintained office equipment and schedule regular maintenance appointments. Maintain and order office
supplies.
• Responsible for operating binding machine binding status reports, estate estimates and retirement plans.
• Made bank deposits into 401 K Plan account and other business accounts.
• Opened, date stamped, sort and distributed incoming and out going mail including operating postage machine.

Medical Receptionist 8/98 – 11/99

Metro Atlanta Dermatology Group, Decatur, GA
• Responsible for maintaining front office, greeting and checking in patients.
• Maintained and updated patient files and charts. Verified insurance coverage and explained breakdown to patient
(deductible, co-pay, and coverage percentages). Generated new chart numbers.
• Communicated to patient information such as outstanding account balances, new insurance policies and
procedures to patient at time of appointment. Handled high volume of incoming calls.
• Entered and updated new and existing patient data (address changes, phone numbers, insurance changes, etc).
• Filed all patient documentation. Received refill requests and messages for staff.
• Pulled charts for daily appointments, schedule appointments and verify appointments.
• Ordered and maintained inventory for office supplies and equipment.

EXPERIENCE:
2/90 – 10/99 UNITED STATES NAVY RESERVE, Unit 3rd NCR Construction Unit,
Dobbins Air force Base Naval Reserve Readiness Center, Marietta, GA
EDUCATION:
Georgia Medical Institute, MIBC Program, Jonesboro, Georgia
Clayton State College, Jonesboro, Georgia
Georgia Work Ready Certificate (silver)