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SR 3-10701114131 : Automated Invoice Processing Service

Severity
Escalation Status
Last Updated
Bug Reference
Related Articles
Support Identifier
Account Name
Primary Contact
Service Type
System

2-Significant
Never Escalated
May 19, 2015 9:49 PM (4+ months ago)
No Related Bugs
No Related Articles
19544084
BUFFETS INC
Ranjith Kondooru
Oracle Fusion Automated Invoice Processing Cloud Service

Status Closed
Opened May 6, 2015 1:47 PM (4+ months ago)
Attachments No Related Attachments
Related SRs No Related SRs

Alternate Contact
Environment ebcydev-test.erp 11.1.10.0.0 (Test ERP)
Host No Related Hosts
Product Version 11.1.9.2.0
Operating System
OS Version
Need to activate Automated Invoice Processing Service for EBCYDEV instance. Request to create the required email accounts to send
Problem Description
scanned invoices
History
ODM Knowledge Content
Knowledge Review completed.

Oracle Support- May 12, 2015 3:58 PM (4+ months ago)

ODM Answer
use below email accounts:

Oracle Support- May 12, 2015 3:58 PM (4+ months ago)

EBCY-TEST:
FusionFINCloud-Invoices-EBCY-TEST-1@workflow.mail.us2.cloud.oracle.com
FusionFINCloud-Expenses-EBCY-TEST-1@workflow.mail.us2.cloud.oracle.com
EBCY:
FusionFINCloud-Invoices-EBCY-1@workflow.mail.us2.cloud.oracle.com
FusionFINCloud-Expenses-EBCY-1@workflow.mail.us2.cloud.oracle.com
EBCYDEV-TEST accounts configured
FusionFINCloud-Invoices-EBCYDEV-TEST-1@workflow.mail.us2.cloud.oracle.com
FusionFINCloud-Expenses-EBCYDEV-TEST-1@workflow.mail.us2.cloud.oracle.com
Close Requested By Customer

RANJITH.K.KONDOORU@INSDC01.PWC.COM- May 12, 2015 3:54 PM (4+

months ago)

Reason for Closing : Cust Close-solution provided

Closing Remarks : Please go ahead and close the SR
Notes
Hello Ranjith -

Oracle Support- May 12, 2015 3:32 PM (4+ months ago)

Yes.Invoice imaging feature has been provisioned for those 3 PODs. You can use these email accounts to import the images into fusion.
Please let me know if I can go ahead and close the SR.

Regards
Vinod
Update from Customer

RANJITH.K.KONDOORU@INSDC01.PWC.COM- May 12, 2015 3:12 PM (4+

months ago)
Can you please confirm also if the configuration for routing invoice images to the Fusion is also done
Notes
Hello Ranjith -

Oracle Support- May 11, 2015 9:06 PM (4+ months ago)

EBCYDEV-TEST accounts configured

FusionFINCloud-Invoices-EBCYDEV-TEST-1@workflow.mail.us2.cloud.oracle.com
FusionFINCloud-Expenses-EBCYDEV-TEST-1@workflow.mail.us2.cloud.oracle.com

Kindly confirm if the SR can be closed.

Regards
Vinod
Notes
Hello Ranjith -

Oracle Support- May 8, 2015 4:56 PM (4+ months ago)

Please use below email accounts:

EBCY-TEST:
FusionFINCloud-Invoices-EBCY-TEST-1@workflow.mail.us2.cloud.oracle.com
FusionFINCloud-Expenses-EBCY-TEST-1@workflow.mail.us2.cloud.oracle.com

9/18/2015 6:56 PM

SR Detail

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EBCY:
FusionFINCloud-Invoices-EBCY-1@workflow.mail.us2.cloud.oracle.com
FusionFINCloud-Expenses-EBCY-1@workflow.mail.us2.cloud.oracle.com
EBCYDEV-TEST is under provisioning , will update once it's completed.

Regards
Vinod
Notes
Upload to TDS successful for the file Cloud_-_R8_Payables_Invoice_Imaging_Guide_for_Cloud.pdf.

Oracle Support- May 6, 2015 3:56 PM (4+ months ago)

Notes
Hello Ranjith -

Oracle Support- May 6, 2015 3:55 PM (4+ months ago)

Collab SR#3-10701684533 has been raised with the cloud team to provision the email accounts for the following PODs.
EBCYDEV-TEST
EBCY-TEST
EBCY (Prod)
Also I am attaching the guidelines and best practises document for the invoice imaging.
Regards
Vinod
Call - Outbound
Call - Outbound
-----------------------------Spoke to the customer.

Oracle Support- May 6, 2015 3:47 PM (4+ months ago)

Need email accounts for invoice imaging for the following 3 PODs

EBCYDEV-TEST
EBCY-TEST
EBCY (Prod)
Update from Customer

RANJITH.K.KONDOORU@INSDC01.PWC.COM- May 6, 2015 2:33 PM (4+

months ago)

Instance POD is EBCYDEV-TEST

Notes
Hello Ranjith -

Oracle Support- May 6, 2015 2:31 PM (4+ months ago)

Can you confirm the instance please EBCYDEV-TEST or EBCY-DEV1.

Regards
Vinod
ODM Question
Oracle Support- May 6, 2015 2:22 PM (4+ months ago)
Need to activate Automated Invoice Processing Service for EBCYDEV instance. Request to create the required email accounts to send scanned invoices
Customer Problem Description

RANJITH.K.KONDOORU@INSDC01.PWC.COM- May 6, 2015 1:47 PM (4+

months ago)

Customer Problem Description

--------------------------------------------------Problem Summary
--------------------------------------------------Automated Invoice Processing Service
Problem Description
--------------------------------------------------Need to activate Automated Invoice Processing Service for EBCYDEV instance. Request to create the required email accounts to send scanned invoices
Error Codes
---------------------------------------------------

Problem Category/Subcategory
--------------------------------------------------Manage Accounts Payable Balances-Analyze Accounts Payable Balances/View Payables Invoice
Uploaded Files
---------------------------------------------------

9/18/2015 6:56 PM

SR Detail

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https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_af...

Template Question Responses

--------------------------------------------------1) Please provide the parameter values used to run the report.
NA
2) Does the user have access to run the reports for the specific business unit?
NA
3) Is the output file generated and empty? If so, are there any invoices which are expected for the given period? Specify an invoice
NA
4) ### BUSINESS IMPACT ###
We are implementing Integrated invoice imaging and will need the email id's to be deployed and web URL access to webcenter
5) Please include any detail not shared before including steps to reproduce, setup changes, data changes, that might have possibly caused this issue.
NA

9/18/2015 6:56 PM