Beruflich Dokumente
Kultur Dokumente
John
th
4446 48 St #1 San Diego, CA 92115
Telephone: (619) 265-1913
Email Address John.simon53@yahoo.com
Objective:
Professional background demonstrating a strong work ethic and nine years plus of
customer service, loan servicing, and calls center experiences.
Employment History:
08/08/0/-12/20/09: Kelly Service Assigned to US Bank Manufacturing Housing
Division:
Researched and analyzed credit history and background check of all potential home
buyers, utilizing credit check programs such as credit bureau, Trans Union, Experian, and
Equifax to ensure loan approval.
Researched the communities where the US Bank home will be place to ensure they meet
US Bank standard requirements prior to loans approval.
Recommend new clients who are interested in buying new homes to the retail
administrator after they are the credit histories and their communities are thoroughly
checked and double check for final approval. Notify clients by phone, email, or by mail
about the status of their applications.
Ensure proper authorization had been received for the request to reinstate loans from
charge off status to repossession status.
Interact and follow up with field offices staffs and update, correct loans data, and
maintain spreadsheet logs in excel detailing activities taken.
Deliver high quality customer service to customers by responding to their telephone calls
in courteous manner, while handling complex and difficult circumstances in a
professional manner.
Organized, notate daily comments, and maintain daily spreadsheet on each account
requested information promptly with accuracy of 95% within established time frame.
Deliver high quality customer service to customers by responding to their telephone calls
in courteous manner, while handling complex and difficult circumstances in a
professional manner.
Organized, notate daily comments, and maintain daily spreadsheet activities on each
account requested information promptly with accuracy of 95% within established time
frame.
Process payment histories statements and distribute them to legal departments, third
parties, and to the customers upon request.
Provide payoff amount over the phone to customers and third parties upon request and
post payments into customers accounts before due date utilizing Easy Pay, payment over
the phone and Western Union.
Associate Degree of Liberal Art, Certificates, of Ms Word, Excel, Microsoft Out Look,
Power Point, Windows 97, 98, and 2000 XP Versions. Type 55 wpm