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Simon A.

John
th
4446 48 St #1 San Diego, CA 92115
Telephone: (619) 265-1913
Email Address John.simon53@yahoo.com

Objective:

To obtain a challenging position where my education and diverse experience in loan


servicing, mortgage lending, and call center would lead to a rewarding career with future
advancement and better opportunities.

Summary of Qualifications and Professional background:

Professional background demonstrating a strong work ethic and nine years plus of
customer service, loan servicing, and calls center experiences.

Effective interpersonal and communication skills; ability to organize and prioritize;


multi-task, details oriented, work independently and a team oriented environment.

As a hard working and dedicated professional my experience has taught me to be reliable,


dependable, motivated and a determined individual who values hard work ethics with
proven ability and perseverance to learn new tasks and solve complex customers issues
and problems with minimal supervision.

Employment History:
08/08/0/-12/20/09: Kelly Service Assigned to US Bank Manufacturing Housing
Division:

Title: Credit Analyst, Duties:

Researched and analyzed credit history and background check of all potential home
buyers, utilizing credit check programs such as credit bureau, Trans Union, Experian, and
Equifax to ensure loan approval.

Researched the communities where the US Bank home will be place to ensure they meet
US Bank standard requirements prior to loans approval.

Recommend new clients who are interested in buying new homes to the retail
administrator after they are the credit histories and their communities are thoroughly
checked and double check for final approval. Notify clients by phone, email, or by mail
about the status of their applications.

07/27/2000-02/14/2005: Green Point Credit, LLC:


Title: Collection Assistant Manager, Duties:
Analyzed, interpret and review deficiency loans contract and other documents for the
conformance and adherence to company policy.

Ensure proper authorization had been received for the request to reinstate loans from
charge off status to repossession status.

Interact and follow up with field offices staffs and update, correct loans data, and
maintain spreadsheet logs in excel detailing activities taken.

07/13/1998-07/27/2000 Green Point Credit, LLC:

Title: Senior Customer Service Specialist, Duties:

Deliver high quality customer service to customers by responding to their telephone calls
in courteous manner, while handling complex and difficult circumstances in a
professional manner.

Organized, notate daily comments, and maintain daily spreadsheet on each account
requested information promptly with accuracy of 95% within established time frame.

05/13/1995-07/13/1998 Bank of America Housing Services:


Title: Customer Liaison, Duties (Call Center):

Deliver high quality customer service to customers by responding to their telephone calls
in courteous manner, while handling complex and difficult circumstances in a
professional manner.

Organized, notate daily comments, and maintain daily spreadsheet activities on each
account requested information promptly with accuracy of 95% within established time
frame.

Process payment histories statements and distribute them to legal departments, third
parties, and to the customers upon request.

Provide payoff amount over the phone to customers and third parties upon request and
post payments into customers accounts before due date utilizing Easy Pay, payment over
the phone and Western Union.

Education: San Diego Community College:

Associate Degree of Liberal Art, Certificates, of Ms Word, Excel, Microsoft Out Look,
Power Point, Windows 97, 98, and 2000 XP Versions. Type 55 wpm

El Dorado Business College: Diploma, Office Administrative Assistant Program.

References: Available up request.

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