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http://www.pcadvisor.co.uk/how-to/windows/how-fix-corrupt-user-profil...
Corrupt user profiles are a frustratingly common problem with Windows and there are various problems and
solutions depending on the exact error message you receive. Here we show you how to recover from a corrupt
user profile by either fixing the problem or creating a new account and transferring your user data across to
the new profile.
See also: Windows 8.1 review
When you type your password and press Enter, you will typically see the error message The User Profile
Service failed the logon and The user profile cannot be loaded, and youll be returned to the logon screen.
WARNING: Some people have lost files by using Method 1 below, so create a backup of your hard disk, or
just files you cannot afford to lose before trying anything which involves editing the Windows Registry.
There are various programs which will allow you to make a copy of your entire disk, but you will need a
second disk with sufficient capacity, and may even need a second PC or laptop in order to copy the disk (if
you can't boot into Windows). You should also make a backup of the Registry itself from Safe Mode before
you start. These instructions are provided as a last resort, and we recommend you try Method 2 - below before trying Method 1.
18/9/2015 6:22
2 of 3
http://www.pcadvisor.co.uk/how-to/windows/how-fix-corrupt-user-profil...
Step 1. To fix the user profile, click Start and type regedit into the search box and press Enter.
Step 2. Registry Editor will launch and you need to navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
Step 3. Click each S-1-5 folder and double-click the ProfileImagePath entry to find out which user account it
relates to. (If your folder name ends with .bak or .ba follow Microsoft's instructions to rename them.)
If you can't see any file extensions at all, follow our instructions to display Windows file extensions.
Step 4. Once you have located the folder for the corrupt profile (and it doesnt have a .bak ending),
double-click RefCount and change the Value data to 0 and click Ok.
Step 5. Now double-click on State and make sure the Value data is again 0 and click Ok.
Step 6. Close regedit and restart your PC. You should now be able to log into your account.
18/9/2015 6:22
3 of 3
http://www.pcadvisor.co.uk/how-to/windows/how-fix-corrupt-user-profil...
Synology invite you to their launch event on 16th September 2015. See the unveiling of the new DSM and
products live, plus a chance to win a populated NAS! Tickets are free and available now. Click HERE for more
details
18/9/2015 6:22