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Name: Mochammad Ikmal A

NRP : 5214100083
Class : MLTI-C
Walkthrough IBM Service Management Virtual Simulator
This simulation is designed to provide a high lever understanding IBM Service Managemen.
You can play this simulation in 2 modes. You can also explore an organization, viewing 3 different
levels of maturity. You can play the simulation over 2 rounds applying the processes and products.

When you explore the organization you will gain an understanding of the issues faced by the
CEO, CIO and other stakeholders. If you choose to play this game you will be implementing precesses
and tools. The quicker you implement improvements the more revenue will be generated. So these
are the fiture in this game:

Name: Mochammad Ikmal A


NRP : 5214100083
Class : MLTI-C
1. Precess wheel, use process wheel to select processes for implementation. There are 10
processes which will appear green and red colour. Red indicares that a process is avaible for
action. Green indicates there are no further steps possible at this time
2. Navigation wheel, the ISM Global Services Group HQ building is loacated over 3 floor. Use
the navigation wheel to move between floors. Once on the selected floor, seek information
by moving your cursor to find the glows
3. PDA, All interaction with processes is completed using a PDA. The PDA will allow players to
enter information or complete task to drive process maturity. In order to complete these
tasks the player may have to close the PDA and explore the organization. When the player is
ready to return to the PDA. Select the PDA button on the bottom tool bar.
4. Play button, if you want to start the game select play button.

Then new window will appear thats your office. First explore your office until you can see how is the
office. After that select Finish Explore button.

Name: Mochammad Ikmal A


NRP : 5214100083
Class : MLTI-C

1. Choose the process on process wheel that appears red colour


2. Then choose your task on process. There are 3 tab in these process. The process, theory,
and tools. But if you have choosen the task, more tab will appear beside tools tab.

3. Choose the task, after that answer the question that is gave to you. The question is related
to the text. So read first the text before you answer the questions. If you have done answer
the question. Select try answer button. But if your answers is incorrect you can select
show help button to help you answer the question.

Name: Mochammad Ikmal A


NRP : 5214100083
Class : MLTI-C

4. If your answers are correct, check mark will appear after the task.

5. Continue do the task same as the task before. After you have done all task, customer
satisfaction will improve and the CEO will give you another task.

Name: Mochammad Ikmal A


NRP : 5214100083
Class : MLTI-C

6. So do same thing like the task before until costomer satisfaction is full and the CEO will
commend your work.

Name: Mochammad Ikmal A


NRP : 5214100083
Class : MLTI-C
7. So Goodluck for the next level