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COMMUNICATIONS
The exchange of thoughts, messages, or information, as by speech, signals, writing, or
behavior.
The art and technique of using words effectively to communicate information or ideas.
Acceptable communication differs from company to company, but many aspects are
universal.
Two types of communication Verbal and NON-Verbal
'Verbal' means 'spoken'. So, verbal communication is the messages you send with words. Nonverbal communication is the messages you send with your body. Some people call it your body
language. For example:
Facial expressions - smiling, frowning, raising eyebrows, eye contact
Gestures - waving your hand, pointing your finger, crossing your arms
Posture - the way you stand or sit.
A number of researchers claim the total impact of our communication breaks down as:
7% verbal the words we use
38% vocal the volume, pitch, rhythm, tone of our words
55% body movements our facial expressions, positioning, gesturing
Note: Effective communication occurs when your verbal and non-verbal communication skills
send the same message.
COMMUNICATION FLOW
Downward, or enabling, communication that moves instructions and other directive
Aggressive
interrupt frequently
Assertive
Indirect
OFFICE COMMUNICATION
There are two types of Office Communication, 1st is Internal and 2nd is External.
Internal OC: Within the office, staff members communicate with one another through meetings
or conversations, by sending memos, by giving and receiving telephone messages and through
office cooperation (people working together as a team).
External OC: People outside the organization communicate with the office in three main ways:
They visit the office.
They telephone the office.
They write a letter (or send an email) to the office.