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Syed Muhammad Ismail

Business Development - FreshExpress

Cell: +92 308 4498987

Customer Service - Warid Telecom


I am an enthusiastic person having about 12 years of professional experience. I
enjoy being part of, as well as leading a successful and productive team. I am
quick to grasp new ideas and concepts and do develop innovative and creative
solutions to problems. I am able to work well on my own initiative and can
demonstrate the high level of motivation required to meet the tightest of
deadlines. Even under significant pressure, I possess a strong ability to perform

Identifying, developing and implementing best practice that increases
Apt at resolving contractual &technical issues with partners
Sales and business development skills
Knowledge and experience of procurement processes, procedures, and
policy setting
Leading a team and prioritizing and managing resources through others
to meet goals
Experience of working in complex structures
Developing business relationships through networking
Can communicate complex technical data and statistics clearly
Stakeholder, people and relationship management


Willingness to learn, improve and adapt
Able to take tough decisions and sustain momentum, pushing for timely
Incredible drive, enthusiasm and commitment.
Ability to communicate in a clear and effective manner.
Having the patience to deal with multi decision maker sales processes.
Organized, calm and never buckling under pressure.
Having a positive ‘can-do’ approach towards change

Fresh Express Pvt. Ltd. Pakistan
05th March 2013 to 16th April 2014

Company Profile:

Ensuring provisioning of services requested by customer on HLR and MINSATduring the major provisioning outages. The core business of the Company is farming. processing. Troubleshooting provisioning failures through CRM and resolving them bycoordinating with engineering and IT teams. Delivering regular team communications and organizing monthly meetings. training and development of staff Solving disputes and complaints in a professional manner and within guidelines         Warid Telecom Pvt. development and overall management of project budgets. Ltd. cost effectively and delivered on time. Also in charge of maintaining a good working relationship with the company's main clients Job Description:   Implementing new operational processes and procedures Establishing and maintaining Roles and Responsibilities for personnel under your management. packaging and marketing of Pakistan’s fresh produce. The company offers freshly produced nutrient commodities to local and world market. in collaboration with relevant senior field managers and HQ staff Seeking ways of adding value to existing work areas Working closely to build and maintain close working relationship with clients Maximizing accuracy.Fresh Express (PVT. Business Development: Responsible for ensuring that all Business Operational tasks are done correctly. Controlling all associated operational costs according to the prevailing annual budget forecast Supporting the planning. productivity and space utilization Assisting in the recruitment.) Ltd. IVRs and Outsourced Services for uninterrupteddelivery and their updates according to the changes brought in by time . Pakistan fresh produce to the world is privately owned company registered in Punjab Pakistan. Service delivery and quality assurance  Testing Value Added Services. Pakistan 21st April 2005 to 02nd March 2013 – (8 Years) Executive Operations & Franchise Support Troubleshooting and Customer service coordination    Troubleshooting number definition issues on HLR and MINSAT.

Processing package conversions and service termination requests Coordinating with IT and Engineering teams for updates in service/provisioning outages and resolution of associated Technical skills and Domain Expertise:    TABS (Telecommunication administration & billing system) MS Office Applications Trouble shooting Macros & automation Tools. 3 times awarded as “Employee of the Month”. Lahore ACADEMIC QUALIFCATIONS: . Professional training & Workshops Participated in training workshops on     Excelling in Service delivery (By Max) Organization Working Values & Cultured(By Umer Khan) Collaborative Work (By Baseer Sami) Customer Centricity. maintained & achieved.awarded with total 14 A+ grade &7 consecutive A+ grade with max score of 99. Administering network and provisioning updates in collaboration withengineering and IT teams. (By SadiInsha) Honors & Awards    Responsible to maintain the Team monthly SL at 97%.19% on the evaluations of monthly performance Member of Pakistan Institute of Management. Customer Service Representative Complaint resolution and management     Addressing subscriber’s complaints related to Provisioning and Value Added services etc. Investigating and resolving complaints regarding the services provided to thecustomer at franchises by coordinating with relevant departments. Activating Value added services and resolving tariff conversion issues faced by customer.   Conducting UATs (User Acceptance Testing) & FUTs (Friendly User Testing) forthe upcoming products and services.

MBA AllamaIqbal Open University Islamabad (Continue) Graduation BahudinZakria University Multan ACADEMIC QUALIFCATIONS: Father’s Name CNIC Nationality Date of Birth Syed MureedKazim 38101-5270209-7 Pakistani 25th Dec 1981 .