F

RED J. HOLZUM

OPERATIONS & FACILITIES EXECUTIVE

Visionary Leadership ~ Business Development ~ Multi-Facility Success

Innovative, versatile executive with over 27 years of extensive cross-functional experience managing operations,
maintenance, and sales at multiple facilities. Analytical strategist skilled in successfully identifying procedural
inefficiencies to reduce costs, negotiating advantageous contracts with vendors, and streamlining operations for
maximum efficiency. Collaborative communicator continually focused on professional growth and building
relationships, improving team training, and promoting synergy across business lines and units to drive positive change
and enhanced profitability. Areas of Expertise include:
Strategic Planning & Forecasting
Business Development
Sales Planning & Training

Team Leadership & Training

Budgeting, P&L Management
Multi-Facility Maintenance

Revenue & Profit Growth

Cost Reduction
Expense Control

E XPERIENCE & K EY C ONTRIBUTIONS

SEARS, ROEBUCK, & COMPANY Various Locations 1988 - Present
DISTRICT OPERATIONS MANAGER, SAN ANTONIO, TX (2015 PRESENT)
Spearhead operational excellence and execution by leading a market of 26 retail stores, managing expenses and
logistical elements, such as warehouses and receiving, stocking, and facility maintenance, in addition to overseeing
managers in each division. Implement large-scale initiatives that reflect organizational goals, brand, and values.
KEY CONTRIBUTIONS:
Slashed variable margin expenses by 13% for the market by implementing strategic efficiency improvement
measures, examining expenditures, and analyzing data to accurately forecast operational needs.
Improved productivity and sales, while reducing payroll and markdown losses by implementing strategic
process initiatives, such as removing process barriers, improving product flow to the floor to a 24-hour window,
restructuring markdown processes with proper scheduling and planning, and improving the execution of the
stockroom locator process.
Manage profit and loss reports, evaluating performance in order to identify areas for strategic improvement and
expense control.
Oversee operational compliance with relevant organizational policies and procedures, as well as any applicable
external regulations.
Increased store performance by providing formal training and informal coaching to improve Operations Managers
implementation of operational processes.
DISTRICT MANAGER, SAN ANTONIO, TX (2011 2015)
Led sales efforts for 67 stores across an 8-state area, executing training, inventory, and product line launch initiatives.
Established district sales goals and provided superior leadership and support to ensure that each site met expectations.
KEY CONTRIBUTIONS:
Recognized as a National Top 3 District Sales Manager performer from 2011 2014, based on outstanding
performance in increasing revenue, improving training initiatives, and providing superior leadership.
Increased sales revenue by 8.2% in 2014 by improving selling process execution, managing regional sales
forecasting, performance analysis, and implementing strategic initiatives to improve performance in all areas, such
as scheduling execution, product display and replenishment enhancements.
Maximized associate and district business manager performance by regularly conducting in-store evaluations to
determine areas for improvement, delivering performance and profit reviews to ensure that team members
understood progress towards goals, and providing group and individual training in sales strategies, team building,
goal setting, and store management.
Selected as the national trainer for district and store leadership sales training based on an exemplary training
model and consistently superior results, such as top sales market and selling margin rankings. Taught other leaders
to implement larger-scale sales strategies and maximize site performance.
Provided superior customer service and increased repeat business and referrals by developing relationships with
customers and following up with them after sales.
RETAIL STORE MANAGER, SAN ANTONIO, TX (2009 2011)
Directed 154 associates, 5 managers, and 7 department leaders, in addition to managing performance, product launches,
organizational initiative implementation, daily operations, customer satisfaction, and hiring processes for the largest
retail facility within the San Antonio market.
San Antonio, TX

210.831.5935

fholzum@aol.com

FRED J. HOLZUM, RESUME

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KEY CONTRIBUTIONS:
Boosted sales, so that the store ranked number 1 in the area and within the top 10% in the nation, by implementing
training and employee motivation initiatives to improve sales efficiency and customer satisfaction.
Improved customer satisfaction by 38% by cultivating relationships with clients and by transforming team
culture through clearly communicated expectations, regular performance recognition, and improved training to
teach assistant managers about merchandise ordering methodologies and to improve associate product and sales
strategy knowledge.
Recognized as a Top Performer from among 880 others, in addition to being selected to train new store managers
across the district.
Developed and executed training programs based in formal and informal coaching to ensure that new store
managers could fulfill all essential roles and maximize profits, and that assistant store managers could train others
across the district in their respective departments.
FACILITIES DIRECTOR SOUTH CENTRAL, SAN ANTONIO, TX (2005 2009)
Managed regional facility operations for over 300 facilities, with over 29M square feet in floor space, implementing
initiatives to ensure quality and compliance goals, leading teams of managers in implementing initiatives, and evaluating
facility performance to identify key areas for improvement. Managed a $4.2M payroll budget, as well as a capital/EOE
budget, while effectively incorporating ongoing requirements for maintenance projects in 2009 and 2010.
KEY CONTRIBUTIONS:
Recruited, hired, trained and developed 17 district managers, 125 maintenance technicians, and 3 of the 5 toprated facility maintenance managers in the company through formal and informal programs to maximize
operational efficiency and performance at individual facilities.
Contributed crucial maintenance operations insight to executive efforts to merge 880 Sears facilities with 1,700
K-Mart facilities, improving maintenance continuity by developing and restructuring equipment maintenance
programs and schedules to encompass new and existing units, as well as by assisting in the transfer of quality
expectations and operational procedures to newly acquired sites.
Prevented excess costs by developing and executing preventative maintenance programs and procedures for
over 300 facilities which resulted in a reduction of premature equipment replacement.
Negotiated contracts with electrical, HVAC, paving, construction, roofing, plumbing and landscaping vendors
in order to reduce costs and improve quality services.
Slashed vendor expenditures by $1.4M within the initial region, and by $900K even throughout a company
merger that expanded the number of facilities, by developing implementing cross training programs for all
maintenance technicians.
Reduced region-wide energy consumption by $8.7M within 3 years by assessing existing usage to create and
implement new consumption policies across all facilities.
Led the region to rankings among the top 5 of 43 districts for 4 consecutive years.
Oversaw American Disability Act (ADA) regulatory requirements, life and safety programs, OSHA, NFPA, risk
management, and local code compliance issues, implementing appropriate standard operating procedures, policies
and team training.
SEARS, ROEBUCK, & COMPANY DISTRICT MULTI-FACILITY MANAGER, SAN ANTONIO, TX (2004 2005)
SEARS, ROEBUCK, & COMPANY DISTRICT FACILITIES MANAGER Overland Park, KS 1999 2005
SEARS, ROEBUCK, & COMPANY OPERATIONS MANAGER Springfield, MO 1996 1999
SEARS, ROEBUCK, & COMPANY OPERATIONS MANAGER Cape Girardeau, MO 1994 1996

E DUCATION & T RAINING

Bachelor of Science in Criminal Justice Coursework
SOUTHEAST MISSOURI STATE UNIVERSITY | Cape Girardeau, MO
Training Courses:
How to be an effective leader (Sears), How to deliver outrageous customer service (Sears), Change the Culture change the
game (Partners in Leadership)

San Antonio, TX

210.831.5935

fholzum@aol.com