A

Presentation
On

Effective Communication
Skills
By:- S D Jogi

Contents

What is communication
Effective Communication
Process of communication
Communication Impact
Types of Communication
Listening
Body Language
Some Guidelines

What is Communication
Communication is the process of transferring
signals/messages between a sender and a receiver
through various methods (written words, nonverbal
cues, spoken words). It is also the mechanism we
use to establish and modify
relationships.

Most Common Ways to Communicate

Spe
akin
g

g
ir tin

ge s
a
l Im
a
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Vis

Bo
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ua
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We Communicate to:

Share our idea and opinions

Provide feedback to others
Get information from others
Gain power and influence
Develop social relationships.
etc

How do You go about Establishing

Rapport ?

You need self confidence

You must understand people
You must be enthusiastic
You must make eye contact
You must be interested in them

Communication is a Series of
Experiences of

Types of Communication
Verbal
1) Oral
2) Written
Non Verbal
1) Gestures
2) Postures
3) Movements
Symbolic

Barriers in Communication
(that have to do with the Communicator)

Unwillingness to say things differently

Unwillingness to relate to others differently
Unwillingness to learn new approaches
Lack of self-confidence
Lack of enthusiasm
Voice quality
Prejudice (prefixed)
Negative self image
Lack of feedback
Lack of motivation and training
Language and vocabulary level
Lack of self awareness

Principles of Communication
The GATE Principles
Get Attention
Add Credibility
Tell your purpose
End with a question
The KISS Principle
Keep It Short and Simple

Barriers in Communication
(that have to do with the Receive)

Selective perception
Unwillingness to change
Lack of interest in the Topic/Subject
Prejudice & Belief System
Rebuttal Instincts
Personal value System

External Barriers in Communication

Environment
- The Venue
- The Effect of Noise
- Temperature in the room
Other people Status, Education
Time

How to Develop Good Communication Skills

Understanding the Basics of Communication Skills
Know what communication really is
Have courage to say what you think
Practice.
Engaging Your Audience
Make eye contact
Use gestures
Be aware of what your body is saying
Manifest constructive attitudes and beliefs
Develop effective listening skills
Using Your Words
Enunciate your words ( Speak clearly and dont mumble)
Pronounce your words correctly
Use the right words
Slow your speech down
Using Your Voice
Develop your voice
Animate your voice
Use appropriate volume

Listening
Listening is hearing, interpreting
when necessary, understanding the
message and relating to it by asking questions.

Improving Listening Skills

By not being pre-occupied

Being open minded & non defensive
Minimizing interruptions
By asking questions
Involving ourself

15

Body Language
Body language refers to various forms
of nonverbal communication.
Action Speaks Louder than Words.
Body language is more honest than words.

Do you care about your body language?

Exercise:
When You cross your arms on your chest, do
you cross left over right or right over left?
Seven out of Ten people cross their left arm
over their right.

Demonstrate the different Emotions

Happy
Excited
Scared
Angry
Sad

Surprised
Bored
Curious
Proud
Eager

6 Secrets to Attractive Body Language

Face
Gesture
Eye Contact
Posture
Territory
Mirror

Between 60 to 80% of our

message is communicated
through our body language

Palms and Handshakes

Palm Power
Palm Up: The palm facing up is used as a
Submissive, non-threatening gesture.

Palm Down
When the palm is turned to face downwards,
you will project immediate authority.
The other person will sense that
youve given them an order.

Palm Closed
Finger Pointed : Is one of
most annoying gestures.

Handshake Styles
Dominance
Submissive

the

Some Final Guidelines

Practice active listening, listen for facts and feelings,
content and intent.
Identify barriers to good listening and knock them
down.
Guide conversation with Open and Closed
questions.
Defuse difficult situations; encourage participations.
Build empathy and check understanding.
Read and us body language effectively.
Speak effectively and persuasively.

QUESTIONES ?

THANK YOU