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SUMMARIES
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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*
CERTIFICATIONS
* Unified Contact Center Express & Unified IP IVR Deployment, October 2006.
TECHNICAL SKILLS
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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*
WORK HISTORY
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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*
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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*
* Led a project to convert a 2-cluster CallManager - Contact Center Enterprise solution into a
single-cluster system.
* Developed ICM Scripts to deploy Agent Routing Integration (ARI) on Contact Center
Enterprise v7.5.
* Configured SIP Proxies to facilitate Least-cost routing (LCR) and PSTN Integration
mechanism.
* Supported IP Contact Center Enterprise v6.0, intergraded with Nuance ASR and Witness
recoding systems.
* Designed and deployed VoIP Mobile Network utilizing Cisco CME v.4 to support Voice &
Video functionality over Wireless LANs.
* Configured Inter-cluster Trunks, Gateways and Gatekeepers to support multiple sites IPT
deployment utilizing Cisco Unified CallManager 5.1.
* Deployed Cisco Emergency Responder (CER) connecting to local PSAP to comply with
E.911 regulations.
* Designed and deployed IPCC Express solution, co-resided with CCM 4.1 (utilizing DC
Directory and CRS v.3.5 / 4.0 Premium Edition platforms) to allow call distribution over both
Resource and Skills Groups.
* Built agents’ phones and created agents’ directory to support Automatic Call Distribution
(ACD) utilizing IPCC Express application.
* Gathered requirements and designed IPCC Express solution to allow efficient agents’
utilization.
* Configured Call Handlers and Scheduling in Unity to allow playing Standard and Closed
messages.
* Researched and deployed Cisco SRST solution to provide IP Phones redundancy.
* Deployed IP-Telephony solution to allow Voice traffic forwarding over a corporate VPN
infrastructure.
* Implemented DSP (hardware-based) Conference capabilities and Call Admission Control
on CCM 4.2.
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IP PBX | Contact Centers | Voicemail Systems | Wireless LAN
*Systems Design * Deployment * Integration*
* Responsible for NJT (New Jersey Transit) network project to design and commission a
multi-point VPN Network.
* Installed, managed, and supported various Cisco equipment, including PIX 520 firewalls,
Cisco IDS/ IPS, 4250, Cisco 6500, 5500, 3500, 2900 Series switches; 7200, 3600 and 2600
Series Routers, IP-Telephony, Cisco Wireless and Cisco IP/VC (videoconferencing) devices.
* Served as an escalation engineer to troubleshoot and resolve various connectivity issues.
* T3, T1, ISDN, Frame Relay, ATM, Dial-Up connections, Wireless LAN, DHCP.
* Cisco 12000GSR, 7500, 3600, 2600 Series routers and 2900 Series Switches.
* Configured and managed Routing and Switching equipment.
* Configured and managed firewalls and documented NAT mappings.
* Managed IP addressing space and implemented IP Access Lists.
* Resolved IP routing issues and recommended resolutions to customers.
* Isolated and resolved network-related issues w/ Telco vendors.
EDUCATION
* BS in Electrical Engineering.
* Multiple Cisco Professional Certifications.
PERSONAL
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