IP PBX | Contact Centers | Voicemail Systems | Wir

eless LAN
*Systems Design * Deployment * Integration
*

SUMMARIES
Over 15 years of Telecom Technologies Engineering and 10 years of extensive Con
sulting experience designing and deploying Voice, Video and Data Networks for la
rge corporate and government clients, such as KPMG, BearingPoint, CapitalOne, Ba
nk of America, FBR, DoDEA, FDNY. Extensive experience in designing and deploying
customized Voice, Video and Data solutions from ground-up. BS in Electrical Eng
ineering.

RELEVANT CAPABILITIES ENCOMPASS

* Telephony Systems (PBXs) assessment and convergence recommendations.
* IP PBX / Unified Messaging (Voice Mail) Systems design and deployment.
* IP Contact Centers Design, Deployment, Optimization.
* SIP/IAX Termination and Origination provisioning.
* Global IP Telephony Dial Plan design and optimization.
* Toll Bypass technology design and deployment.
* E.911 Compliance recommendations and auditing.
* Voice & Video over Wireless LANs design and deployment.
* IP Telephony - Analog PBX Integration.
* IP Video Conferencing Systems design and deployment.
* Advanced IP Phones Features and Services customization.
* Network Readiness assessment and QoS deployment.
* Corporate Data Centers Design, Deployment, Optimization.
* Wireless backup provisioning for Voice and Data networks.

CERTIFICATIONS

* CCIE Voice - written exam passed on April 7, 2008.

* Smart Business Communication Systems for Account Managers, January 2008.
* Smart Business Communication Systems for Engineers January 2008.
* CVOICE Cisco Voice over IP, August 2007.
* Unified Contact Center Express & Unified IP IVR Deployment, October 2006.
* Authorized Covad VoIP Network Engineer, February 2005.
* Authorized Covad VoIP Certified Technician, February 2005.
* Cisco Certified Network Associate, CCNA, May 2000.
* SMB Account Manager, January 2008.
* SMB Engineer, January 2008.

TECHNICAL SKILLS
* Extensive experience in provisioning SIP / IAX Termination and Origination ser
vices.
* Experience in designing and deploying IP Contact Centers IPCC Enterprise 7.1 a
nd Express 7.0.
* Experience in designing and deploying Cisco AVVID IPT (IP-Telephony) and PSTN
Integration.
* Experience deploying, customizing and integrating Unity Voice Messaging System
.
* Design, Implementation, Management and Troubleshooting of large LAN/WANs, swi
tched LANs (VLANs), Firewalls, Cisco IDS and Cisco Wireless (802.11a/b/g and 802
.11x -compliant) technology.
* Specialized experience with design and deployment of corporate Data Centers (t
o support 1000+ nodes).
* Specialized experience with design, deployment and testing of Wireless LANs: d
esigning and implementing advanced security solutions, based on VPN and Cisco LE
AP and EAP-FAST protocols.
* Network Operations: Managing Complex LAN/WANs, Leased lines, Routers, Switches
, Firewalls, Windows NT/2000/2003 Servers, Cisco CallManager, Cisco 7921/7940/7
960/ 7970 IP Phones.

* Corporate IP networks: Design/Testing/ Deployment/ Management/ Support.

* Protocols: TCP/IP, IGRP, EIGRP, OSPF, BGP, Frame Relay, ATM, MPLS, RSTP, HSRP,
AAA, QoS, CoS, H.261, H.263, H.264, H.323, MGCP, SIP, SCCP, PCM, CAS, CCS, NF
AS, QSIG, SS7, 802.1q, 802.11a/b/g, 802.11x (Cisco LEAP and EAP-FAST).
* Network management applications: NetScout, nGenius, NetCool, HP OpenView, Reme
dy, MRTG, CiscoWorks, WLSE. * Networking devices: CallManager, Voice Ga
teways, Gate Keepers, MCUâ s, Routers, Switches, Firewalls, Intrusion Detection, VP
N devices, DHCP servers, Cisco Wireless, Videoconferencing ( TelePresence & IP/V
C 3500), ASA5500, and other equipment.
* Structured copper/optical Cabling Experience.

WORK HISTORY
07/03 - present Solutions Architect - Voice & Wireless Communication Systems. Wo
rking as a Consulting Engineer (subcontractor) to deploy Voice and Data networks
for large Corporate and Government customers. .
Consulting assignment at FDNY, NY, NYC
* Led a project to migrate NYC Fire Departmentâ s (FDNY) Emergency Response Applica
tions.
* Designed, tested and deployed customized Network Monitoring solution (utilizin
g NetScoutâ s equipment) to analyze applications running on FDNY legacy network.
* Tested QoS and Network performance utilizing LANforge Traffic Generators.
* Researched and managed QoS design project to prioritize critical FDNY applicat
ions flow.
* Designed and implemented Firewall-based security utilizing Cisco ASA 5500 and
6513 FWSM.
* Performed Network Readiness assessment to facilitate Intra-Enterprise TelePres
ence deployment.
* Led a project to design and deploy Campus QoS to support TelePresence CTS3000
functionality.

Consulting Assignment at CapitalOne, Richmond, VA

* Developed a complex Dial Plan to support 8000 users and to converge from 4-dig
it to 7-digit dialing.
* Researched and deployed Cisco VoIP solution to allow integration with Nortel P
BX via QSIG PRI Trunks.
* Customized CCM 4.2(2) to allow differential call flow, based on Date and Time
schedule.
* Implemented CallManager Extension Mobility to support Auto-generated profiles
for roaming users.
* Installed OS Environment and upgraded CallManager application from v.3.3 to 4.
2(2).
* Researched and deployed Analog phones and Fax integration utilizing VG-224 Gat
eways in SCCP mode.

Consulting assignment at FBR, Arlington, V

A
* Designed and deployed a fully redundant IPT network to support multiple sites,
populated with 2000 IP Phones utilizing CCM 4.3 (2), running on Windows 2003 s
erver platform.
* Configured 7961 IP Phones, Voice and Data VLANs, access and trunk ports, utili
zing 6509 and 3560 Switches and Cisco 2820 ISR routers.
* Designed and configured end-to-end QoS to prioritize Voice traffic flow and ot
her critical applications.
* Intergraded Norstar CallPilot 150 with Cisco IPT cluster to support VM legacy
functionalities while migrating to Cisco Unity Voicemail system.
* Coordinated establishing DR sites utilizing ISDN media and secure (VPN-based)
network equipment.
* Developed templates and configured CPE to support 4 application classes (CBWFQ
) on AT&T MPLS.
* Researched and defined bandwidth and applications requirements to deploy QoS,
utilizing MPLS over AT&T ATM backbone, supporting Voice, Video and Data applicat
ions.
* Researched, configured, tested and deployed CiscoWorks LMS 2.2 utilizing Win.
2000 Server platform.
* Per clientâ s request developed a Network Upgrade plan to migrate from Layer 2 fl
at network to a fully redundant, load balanced, VLAN 802.1q - compliant infrastr
ucture.
* Prepared Visio diagrams, developed IP addressing structure, researched and rec
ommended appropriate switching and routing equipment for procurement.
* Conducted site surveys and deployed Secure Wireless networks (802.11a/b/g) for
medical facilities.
* Deployed LEAP and EAP-FAST (802.11x â compliant) security, utilizing Cisco ACS A
ppliance 3.2.3, integrated with Windows AD and WLSE 2.7.
* Designed and implemented Def-Serve QoS to support Multimedia Streaming applica
tions.
* Upgraded and deployed Cisco IDS 4215 appliances, integrated with Cisco Event V
iewer application.
* Designed and deployed a fully redundant network for a financial institution.
* Configured and connected Cisco PIX 520 Firewalls and 3000 Series VPN Concentra
tors.
* Configured and deployed 2900, 3500, 4500 and 6500 Series Cisco Switches.

Other Consulting Experience

* Designed and deployed Call Forwarding solution to facilitate cost-effecting Ro
aming capabilities for GSM and CDMA mobile operators.
* Provisioned SIP Termination and Origination services to accommodate with cost-
effective PBX / PSTN Integration.
* Performed complex Interop tests and SIP / IAX Integration to allow Internation
al DID forwarding.
* Designed and deployed Multiple Outbound Dialers to allow marketing campaigns u
tilizing Cisco Contact Center Enterprise v7.5.
* Configured the Unified Outbound Option to support Predictive and Progressive D
ialer modes.
* Led a project to convert a 2-cluster CallManager - Contact Center Enterprise s
olution into a single-cluster system.
* Developed ICM Scripts to deploy Agent Routing Integration (ARI) on Contact Cen
ter Enterprise v7.5.
* Configured SIP Proxies to facilitate Least-cost routing (LCR) and PSTN Integra
tion mechanism.
* Supported IP Contact Center Enterprise v6.0, intergraded with Nuance ASR and W
itness recoding systems.
* Designed and deployed VoIP Mobile Network utilizing Cisco CME v.4 to support V
oice & Video functionality over Wireless LANs.
* Configured Inter-cluster Trunks, Gateways and Gatekeepers to support multiple
sites IPT deployment utilizing Cisco Unified CallManager 5.1.
* Deployed Cisco Emergency Responder (CER) connecting to local PSAP to comply wi
th E.911 regulations.
* Designed and deployed IPCC Express solution, co-resided with CCM 4.1 (utilizin
g DC Directory and CRS v.3.5 / 4.0 Premium Edition platforms) to allow call dist
ribution over both Resource and Skills Groups.
* Built agentsâ phones and created agentsâ directory to support Automatic Call Distr
ibution (ACD) utilizing IPCC Express application.
* Gathered requirements and designed IPCC Express solution to allow efficient ag
entsâ utilization.
* Configured Call Handlers and Scheduling in Unity to allow playing Standard and
Closed messages.
* Researched and deployed Cisco SRST solution to provide IP Phones redundancy.
* Deployed IP-Telephony solution to allow Voice traffic forwarding over a corpor
ate VPN infrastructure.
* Implemented DSP (hardware-based) Conference capabilities and Call Admission Co
ntrol on CCM 4.2.

12/2000 â 07/2003 Senior Consultant / Network Engineer, BearingPoint, McLean, VA

* Supported complex BearingPoint infrastructure by maintaining highly available
Networks and providing Clients with secure access to remote sites and co-locate
d servers in 24x7 Production environment.
* Led several projects, involving design and commissioning of corporate networks
utilizing secure VLANs/Gigabit Ethernet/Fast Ethernet and Cisco WLAN (802.11b)
technology.
* Led a project to design and deploy Cisco IP/VC 3500 Video Conferencing solutio
n.
* Led a project to design and re-wire BearingPoint Data Centers and LAN/PBX faci
lities.
* Oversaw a small group of engineers to design and deploy various network-relate
d solutions for BearingPoint infrastructure, and also for Clients.
* Installed and administrated Cisco CallManager 3.X to support IP Telephony in c
orporate environments.
* Coordinated and implemented a complex ISDN backup Network, utilizing Cisco IP
Sec. Routers, dynamically connected over Internet to VPN Concentrators.
* Responsible for NJT (New Jersey Transit) network project to design and commiss
ion a multi-point VPN Network.
* Installed, managed, and supported various Cisco equipment, including PIX 520 f
irewalls, Cisco IDS/ IPS, 4250, Cisco 6500, 5500, 3500, 2900 Series switches; 72
00, 3600 and 2600 Series Routers, IP-Telephony, Cisco Wireless and Cisco IP/VC (
videoconferencing) devices.
* Served as an escalation engineer to troubleshoot and resolve various connectiv
ity issues.

02/ 1995 - 07/2000 Network Engineer 3 CAIS Internet, McLean, VA

Served as Senior Network Engineer (Tear 3): ISP 24x7 Environment, resolved netwo
rk-related issues in the following areas:
* T3, T1, ISDN, Frame Relay, ATM, Dial-Up connections, Wireless LAN, DHCP.
* Cisco 12000GSR, 7500, 3600, 2600 Series routers and 2900 Series Switches.
* Configured and managed Routing and Switching equipment.
* Configured and managed firewalls and documented NAT mappings.
* Managed IP addressing space and implemented IP Access Lists.
* Resolved IP routing issues and recommended resolutions to customers.
* Isolated and resolved network-related issues w/ Telco vendors.

EDUCATION
* BS in Electrical Engineering.
* Multiple Cisco Professional Certifications.

PERSONAL
* Enthusiastic self-starter with Can Do attitude, able to work independently, co
llaboratively, and efficiently.
* Excellent References available upon request.
* Citizen of the USA.