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[KGS LOGISTICS PVT LTD]
by
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14MB4379
Dhiman Sanyal
14MB4377
Gopi. K
14MB4385
Fayaz Ahmed. S
14MB
14MB5218
Section of the
Guidelines
Brief Particulars of
the work Completed
Problems
encountered
Solutions
PART- I
Industry
profile:
We little bit
nervous to meet
the
major
customers
We
discussed
with our senior
they
help
to
increase
my
confidence level.
PART-II
Company
Profile:
Delivery related
problem
with
existing
customers.
We understand
their needs and
solved
their
PART-III
Organizationa
l
Hierarchy:
problems.
Visited company
by
seniors
references.
UoM Registration
No.
1.
14MB4379
2.
Dhiman Sanyal
14MB4377
3.
Gopi. K
14MB4385
4.
Fayaz Ahmed. S
14MB
5.
14MB5218
Remarks,
if
any
Signature of the
Student
Section of the
Guidelines
PART-IV
Study of
Functional
Departments:
Rate contract
State Permits
Operational
activities
Loading/
Unloading
Payment
modes
Sl.
No
.
1.
2.
3.
4.
5.
Brief Particulars of
the work Completed
Problems
encountered
Difficult
to
remember
them
We learn about state permits
Its different
accordingly by
states
About parameters of
Its critical
operations
stages
Its about loading & unloading We have need
materials
to very careful
There are different2 payment
modes
Name of the Student
Difficult to
understand
Solutions
After
Little bit
practices we complicated
learned
By help of
seniors
we
learned
Step by step
we learned
Document
Interesting
should
be but
very
properly
caution stage
check
One by one
we learned
UoM Registration
No.
14MB4379
14MB4377
14MB4385
14MB
14MB5218
Remarks, if
any
Signature of the
Student
Section of the
Guidelines
Part V
SWOT Analysis
Brief Particulars of
Problems
the work Completed
encountered
Good catch in south region Regarding
of India due to committed Rates
services
Remarks, if
any
But we are
Customers
providing
are satisfy
committed
services
PART-VI
Findings and
Conclusions
We
are Customers
providing fast are
and
good
satisfied
service
Sl.
No
.
UoM Registration
No.
1.
14MB4379
2.
3.
4.
5.
Dhiman Sanyal
Gopi. K
Fayaz Ahmed. S
Jahir Abbas. S.K
14MB4377
Solutions
14MB4385
14MB
14MB5218
Signature of the
Student
ACKNOWLEDGEMENTS
Thank You,
Dhruv Kumar Pandey
CHAPTER-I
INDUSTRY PROFILE
KGS LOGISTICS PVT LTD is a growing company in logistics field, it comes under
the supply chain management. Supply chain management (SCM) is the
management of the flow of goods and services. It includes the movement and
storage of raw materials, work-in-process inventory, and finished goods from point of
origin to point of consumption. Interconnected or interlinked networks, channels and
node businesses are involved in the provision of products and services required by
end customers in a supply chain. Supply chain management has been defined as
the "design, planning, execution, control, and monitoring of supply chain activities
with the objective of creating net value, building a competitive infrastructure,
leveraging worldwide logistics, synchronizing supply with demand and measuring
performance globally.
1. Function:
Supply chain management is a cross-functional approach that includes managing
the movement of raw materials into an organization, certain aspects of the internal
processing of materials into finished goods, and the movement of finished goods out
of the organization and toward the end consumer. As organizations strive to focus on
core competencies and become more flexible, they reduce their ownership of raw
materials sources and distribution channels. These functions are increasingly being
outsourced to other firms that can perform the activities better or more cost
effectively. The effect is to increase the number of organizations involved in
satisfying customer demand, while reducing managerial control of daily logistics
operations. Less control and more supply chain partners lead to the creation of the
concept of supply chain management. The purpose of supply chain management is
to improve trust and collaboration among supply chain partners, thus improving
inventory
visibility
and
the
velocity
of
inventory
movement .s
2. Components:
2.1 Management Components:
SCM components are the third element of the four-square circulation framework. The
level of integration and management of a business process link is a function of the
number and level of components added to the link (Ellram and Cooper, 1990;
Houlihan, 1985). Consequently, adding more management components or
increasing the level of each component can increase the level of integration of the
business process link.
Literature on business process re-engineering buyer-supplier relationships and SCM
suggests various possible components that should receive managerial attention
when managing supply relationships. Lambert and Cooper (2000) identified the
following components:
2.1.1 Planning and control
2.1.2 Work structure
2.1.3 Organization structure
2.1.4 Product flow facility structure
2.1.5 Information flow facility structure
2.1.6 Management methods
2.1.7 Power and leadership structure
2.1.8 Risk and reward structure
2.1.9 Culture and attitude
However, a more careful examination of the existing literature leads to a more
comprehensive understanding of what should be the key critical supply chain
components, or "branches" of the previously identified supply chain business
processes that is, what kind of relationship the components may have that are
related to suppliers and customers.
CHAPTER-II
COMPANY PROFILE
1. Motto:
Always give a prompt and excellent service to customer
more than what they expect to get. Willingness to help
customer through transportation at all-time as per their
need.
This is further underlined in our mission statement, which has four main elements:
1.1 We want to simplify the lives of our customers.
1.2 We make our customers, employees and investors more successful.
1.3 We make a positive contribution to the world.
1.4 We always demonstrate respect when achieving our results.
We strongly believe that pursuing all of these goals is in our interest and in the
interest of all of our stakeholders: customers, employees, investors and the planet as
a whole. We add value to peoples interaction with us, whether with excellent
services or products, by engaging our employees and nurturing their talents, or by
being a solid, long-term investment on the stock market. And, we show concern for
our world and our communities with our various corporate responsibility programs
under the motto of Living responsibility.
2. Vision:
To be Indias best and most reliable Logistics service experience.
Being the best means, providing excellence in quality and service
and delivering values, so that we make every of our customer
smile.
Our vision emphasizes that we want to be The Logistics Company for the World.
Our vision stresses that we want to be the logistics provider people turn to their
first choice not only for all their shipping needs, but also as an employee or investor.
3. Business Policy:
3.1 We provide cost beneficial solutions and services tailored to meet the specific
and ever changing requirements of national trade.
3.2 We strive to deliver value to our customers, rewarding place to work for our
employees and fair profit to the owners of the company.
3.3 Quality providing outstanding quality and innovative solutions is prime concern at
KGS Cargo services.
3.4 We proactively develop and maintain the latest industry standards, due to the
over changing market needs. Along with cost efficient solutions.
3.5 We lay a great deal of emphasis on the timeliness of deliveries, thus fulfilling the
expectations of our customers.
4. Values:
We lay the foundation of our company on values like sincerity, transparency,
reliability and integrity. This can be accomplished by employing the right people,
building the right and latest technology service provider, monitoring and supervising
the processes of the organization and lastly maintaining and introducing new quality
standards for better customer satisfaction.
Providing outstanding quality and innovative solutions is the prime concern at KGS
Cargo service. We proactively develop and maintain the latest industry standards,
due to the ever changing market needs. Along with cost efficient solutions we lay a
great deal of emphasis on the timeliness of deliveries, thus fulfilling the expectations
our customers.
5. Logistics:
Logistics is the management of the flow of things between the point of origin and
the point of consumption in order to meet requirements of customers or corporations.
The resources managed in logistics can include physical items, such as food,
materials, animals, equipment and liquids, as well as abstract items, such as time,
information, particles, and energy. The logistics of physical items usually involves the
integration
of
information
flow,
which
is material
handling, production, packaging, inventory, transportation,
warehousing,
and
often security. The complexity of logistics can be modeled, analyzed, visualized, and
optimized by dedicated simulation software. The minimization of the use of
resources is a common motivation in logistics for import and export.
Given the services performed by logisticians, the main fields of logistics can be
broken down as follows:
Procurement logistics
Distribution logistics
After-sales logistics
Disposal logistics
Green logistics
Reverse logistics
Global logistics
Domestics logistics
Concierge Service
RAM logistics
Emergency Logistics
Production Logistics
5.2 Transportation:
transport, intermodal transport (no handling) and combined transport (minimal road
transport). When moving cargo, typical constraints are max weight and volume.
Operators involved in transportation include: all train, road vehicles, boats, airplanes
companies, couriers, freight forwarders and multi-modal transport operators.
1. Standard 3PL Provider: this is the most basic form of a 3PL provider. They
would perform activities such as, pick and pack, warehousing, and distribution
(business) the most basic functions of logistics. For a majority of these
firms, the 3PL function is not their main activity.
2. Service Developer: this type of 3PL provider will offer their customers
advanced value-added services such as: tracking and tracing, cross-docking,
specific packaging, or providing a unique security system. A solid IT
foundation and a focus on economies of scale and scope will enable this type
of 3PL provider to perform these types of tasks.
3. The Customer Adapter: this type of 3PL provider comes in at the request of
the customer and essentially takes over complete control of the company's
logistics activities. The 3PL provider improves the logistics dramatically, but
does not develop a new service. The customer base for this type of 3PL
provider is typically quite small.
4. The Customer Developer: this is the highest level that a 3PL provider can
attain with respect to its processes and activities. This occurs when the 3PL
provider integrates itself with the customer and takes over their entire logistics
function. These providers will have few customers, but will perform extensive
and detailed tasks for them.
Holiday Delivery.
Warehousing.
7. Valuable Customers:
Mahindra
Whirlpool
3M
Dulux
TVS
BOSCH
several
alternatives.
9. Annual Turnover:
peripherals,
The companys monthly turnover is 1.5 cr and its Annual turnover is 18 Cr. Its
growing company.
10. Competitors:
In business, a company in the same industry or a similar industry
which offers a similar product or service. The presence of one or more
competitors
can
reduce
and
services as
VRL
OM Logistics.
SRS
FEDEX
Speedex
Gati
RCI
TNT
TCI Express
Bindiya Logistics
DHL
Chetak Logistics
HTL Logistics
North
South
West
Delhi
Bommasandra
Pune
Yashwantpur
Kolhapur
Hosur
Bhiwandi
Mysore
Nasik
Pondicherry
Aurangabad
Chennai
Mumbai
Rudrapur
Central
Indore
Coimbatore
Divas
M.M Nagar
Pitampur
Orgadam
CHAPTER_III
Operational Activities:
1.1 Consignor and consignee address with Invoice & State Permit
or Waybill (if required).
During the pickup of materials from the Consignor (Sender) company has need the
proper address of sender & Receiver with invoice and state permit also(If required) .
State Permit means if consigner want to send materials from the state to another
state then company has required to be the state permit as per as that states rules.
1.4 Payment mode- Paid, To Pay, TBB, TPCP (to pay credit
payment) or BOD (billing of delivery branch).
1.4.1 Paid- consigner paid the payment at the time of booking.
1.4.2 To pay- Consignee pay the payment after received the materials.
1.4.3 TBB (To Be Billed)- Company provide services on the customers credit basis.
Proper invoice
State permit
From hub to deliver branches, we have need to preparing Loading sheet, challan,
THC (Trip Hire Contract) by which vendor get their rent.
1.9 Delivery.
We have needed to prepare unloading sheet then unload the vehicle with
delivery.
We have to prepare DRS (Delivery running sheet)
At the time on delivery we have to need the consignee seal and signature on
the POD (Prof of delivery).
After finishing the delivery we have need to close the POD or DRS in system
All the POD through courier or internal vehicle should be send to billing
CHAPTER-IV
Organizational Hierarchy:
A hierarchical organization is an organizational structure where every entity in the
organization, except one, is subordinates to a single other entity. This arrangement is
a form of a hierarchy. In an organization, the hierarchy usually consists of a
singular/group of power at the top with subsequent levels of power beneath them.
Managing Director
General Manager
Regional Manager
Zonal Manager
Senior Executive
Sales Executive
Other Employees
Figure-Organizational hierarchy
planning,
monitoring,
appraising,
and
reviewing
job
and
completing
action
plans;
implementing
production,
an
annual
budget;
scheduling
expenditures;
analyzing
Establishes sales objectives by creating a sales plan and quota for districts
in support of national objectives.
reviewing
professional
benchmarking
publications;
state-of-the-art
establishing
practices;
personal
participating
in
professional societies.
reviewing
professional
benchmarking
publications;
state-of-the-art
establishing
practices;
personal
participating
professional societies.
in
CHAPTER-V
over others.
Weaknesses: characteristics that place the business or project at a
Threats: elements in the environment that could cause trouble for the
business or project.
SWOT analysis aims to identify the key internal and external factors seen as
important to achieving an objective. SWOT analysis groups key pieces of information
into two main categories:
1.1 Internal factors the strengths and weaknesses internal to the organization.
1.2 External factors the opportunities and threats presented by the environment
external to the organization.
1. Strength:
2. Weaknesses:
Paperwork
3. Opportunities:
4. Threats:
Bad roads
CHAPTER-VI
Conclusion:
Logistics is the one important function in business
today. No marketing
,manufacturing or project execution can succeed without logistics support.
Logistics is important in India because of the country's size, geography, po
pulation variety, natural and man-made calamities etc. The transport
facilities are inadequate in India and roads are bad. India lacks a welldeveloped road network and water ways are still unexploited.
Due to competition, globalization and information availability, logistics has
gained extra importance. First: the days are gone when a manufacturer
had
abetter raw material supplier thancompetitors. Then, the operations in a
manufacturing process are well known to all. The processes are more or le
ss standard. Also, technology is available to all. The only area where one
can score over competitors is logistics. If logistics cost is reduced, there is
a gain.
Logistics is a critical factor for effective marketing too: for, if a company
cannot reach the right thing at the right place etc., then, regardless of the
marketing efforts, the business comes down.
Logistics is one of the areas of the supply chain i.e. growing at a
tremendous case as the Internet and E-Commerce is drastically changing
the range, delivery time and the speed of information as well as ordering
and payment process. Due to the big boon of information technology,
greatly influencing and enhancing the effectiveness of logistics, the time
is not far when logistics services would prove to be one of the major
contributors to the National Income.
The industrial policies in India have prompted manufacturers to build
plants in remote, backward areas due to inexpensive land and tax
benefits. This poses some serious logistical problems. Apart from a poor
road
and
transportation
network,
theexisting communications system in India leaves a lot to be desired by a
ny international standard.
Product
Price
Place
Promotion
People
Process
Physical evidence
The above mentioned marketing mix used for service marketing can also be explained
with the given diagram.
Price
On receiving the tender from the client the marketing department forwards the
details to the operations department in order to ascertain the transportation
cost. The operations department while determining the cost takes into consideration:
Weight of Goods
Height of Goods
Government regulations
Distance to be covered
Market Price
Transportation cost
Profitability
Insurance
People
An essential ingredient to any service provision is the use of appropriate
staff and people. Recruiting the right staff and training them appropriately
in the delivery of their service is essential if the organization wants to
obtain a form of competitive advantage. Consumers make judgments and
deliver perceptions of the service based on the employees they interact
with. Staff should have the appropriate interpersonal skills, aptitude, and
service knowledge to provide the service that consumers are paying for.
It tells consumers that the staff is taken care off by the company and they
are trained to certain standards. An important marketing task is to set
standards to improve quality of services provided by employees and monitor
their performance. Without training and control employees tend to be
variable in their performance leading to variable service quality .One of
the biggest assets for KGS LOGISTICS Private Ltd .is its people. KGS is
a place where employees are fully aware of their job duties and
responsibilities and posses the required knowledge and skills to perform
their day to day activities. It adopts an open door policy where employees
can
directlycommunicatetheirviewsand ideas to the top level management. Th
e people working in the marketingdepartment directly report to the
managing director and there is no hierarchy as such that prevails in the
department. Each individual is aware of the role they need to play in order
to contribute to individual and organizational success. KGS as an
organization believes in satisfying its internal customers (employees)
Process
Refers to the systems used to assist the organization in delivering the
service. Process this means procedures, mechanism and flow of
activities by which eservice is acquired. Process decisions radically affect
how
a
service
is
delivered
tocustomers. It includes several processes e.g. first contact with customer
s,administrative procedure regarding course delivery, preparation, deliver
y and evaluation of the courses.
CONTENTS
Certificate from the Company ..
Certificate from the Faculty Guide ..
Declaration .
Acknowledgement .
1. Industry Profile .
2. Company Profile .
3. Organizational Hierarchy
3.1. Organizational Chart .
3.2. Product Profile ..
4. Study of Functional Departments
4.1. Production Department
4.2. Finance Department .
4.3. Marketing Department
4.4. Human Resource Department .
4.5. IT Department ..
5. SWOT Analysis .
6. Summary of Findings
7. Conclusions and Suggestions
8. Bibliography ...
Objective Of Study:
To present an introductory profile of KGS LOGISTICS Private Ltd.
To provide introducetory profileof the product,
process, and other technical
aspects of production
To give overall information about with reference to global and
national environment
Hypothesis
(Should be positive e.g. whether xyz has adopted principle of scientificma
nagement)
Research Methodology:
To make this project two approaches are used primary and secondary data.
Primary Data:
This information is collected by interviewing those who are working in for the
logistics and transportation industry.
Secondary Data:
This data is collected from various sources such as internet,
different
books, newspapers and magazines on logistics and transportation
industry.
Sample
Statement and significance (of product and company)