The

Alberta Water and Wastewater Operator Certification program requires that

operators have post secondary education, or equivalent, to meet the requirements for
Levels III and IV certification. Certification program administrators across North America
recognize that many operators have not had the opportunity to attend formal post
secondary education programs. Therefore, the Continuing Education Unit (CEU) system
can be utilized by operators to gain the equivalent of post secondary education.
The following CEUs have been provided:
CORE COURSES

ROLE OF THE SUPERVISOR 0.8 CEUs
Public Works Institute Level 1 CORE Course
Supervisors have many responsibilities in todays dynamic business environment. Major
topics to be covered are: guidelines for making the successful transition from employee
to supervisor, qualities of an effective supervisor, the relationship between supervisors,
middle managers and top management and the supervisors role in facilitating team
development.

EFFECTIVE LEADERSHIP SKILLS 0.8 CEUs
Public Works Institute Level 1 CORE Course
Participants will be able to identify the traits and styles of effective leaders through the
study of leadership theories. Opportunities will be provided for the student to develop
essential leadership skills through study, participation, and observation of the
application of these skills. The course encourages participants to develop their
leadership potential and to engage in productive leadership behaviour.

EFFECTIVE COMMUNICATION SKILLS 0.8 CEUs
Public Works Institute Level 2 CORE Course
Want to learn more about the dynamics of effective communications? Participants will
learn to apply effective listening, speaking and writing skills to recognize barriers to
communication. Ensuring that people understand each other is a fundamental challenge
in organizations today.
Note: BMCP901 could be used for advance credit purposes.

HUMAN RESOURCES MANAGEMENT 0.8 CEUs
Public Works Institute Level 2 CORE Course
Supervisors require a guide to basic human resource management practices focusing on
the areas of recruitment and selection, training employees and performance evaluation.

MOTIVATING & COACHING FOR IMPROVED PERFORMANCES 0.8 CEUs
Public Works Institute Level 3 CORE Course

Acquire an understanding of motivational theories and have opportunities to apply

them. The emphasis is on managing individual differences for increased productivity and
job satisfaction. Techniques in coaching for improved performance will also be studied.

DELEGATING/ASSIGNING TASKS EFFECTIVELY & DEVELOPING TEAMWORK 0.8 CEUs
Public Works Institute Level 3 CORE Course
The focus of this course will be an examination of when and how to delegate effectively
and the role of the team approach. Other topics to be covered are: use of delegation as
a motivational tool; design of procedures for assigning tasks effectively; methods for
gaining employee agreement; characteristics of productive teams and barriers to
teamwork.

LEVEL 1 ELECTIVES

DIVERSITY IN THE WORKPLACE 0.8 CEUs
LEVEL 1 ELECTIVE
Managers/supervisors need skills and strategies to recognize and address the challenges
faced from a diverse workforce. Participants will analyze their human resource systems
and identify the changes needed to capitalize on diversity.

FINANCIAL ADMINISTRATION FOR NON-FINANCE STAFF 0.8 CEUs
LEVEL 1 ELECTIVE
Learn the principles of the budgeting and accounting cycle. Topics covered will include
basic financial statements, internal control systems, basic accounting terminology,
financial responsibility, ways to monitor expenses and explain variances and purchasing
and inventory control systems.

INTRODUCTION TO PROJECT MANAGEMENT 0.8 CEUs
LEVEL 1 ELECTIVE
Introduce yourself to the essential processes, terminology and elements of project
management! Your professional success depends upon a deep un- derstanding of the
strategies of project management. You will learn the basic strategies and many
sophisticated techniques used in effective project man- agement. You will also examine
the project life cycle, project managements relationship to other disciplines, and the
essential role of a project manager.

LEADERSHIP IN SAFETYMANAGMENT VARIOUS
LEVEL 1 ELECTIVE
This course is offered externally through Alberta Municipal Health & Safety Association
and or the Alberta Construction Safety Association.

INTRODUCTION TO THE PUBLIC WORKS PROCESS
TBA COURSE IS IN DEVELOPMENT

LEVEL 2 ELECTIVES

INCREASING PRODUCTIVITY/IMPROVING EMPLOYEE WORK HABITS THROUGH
PERFORMANCE MANAGEMENT 0.8 CEUs
LEVEL 2 ELECTIVE
The supervisor must be able to recognize ways to improve and simplify subordinates
work while making the best use of the resources available to work units. The team
leader must also be able to translate company regulations with regards to absenteeism,
repeated lateness, drug and alcohol abuse into codes of conduct meaningful to the
employee, in both a unionized and non-unionized workplace.

EMPLOYEE RELATIONS 0.8 CEUs
LEVEL 2 ELECTIVE
Managers require a practical guide that focuses on commonly occurring employee
relations practices and problems such as conflict resolution and positive discipline.

TIME/STRESS MANAGEMENT 0.8 CEUs
LEVEL 2 ELECTIVE
Time management and stress management coping skills are the focus of this session.
You will identify areas in your work environments where you need to become a better
time manager. Opportunities will also be provided to set short-term and long-term goals
as you apply to time and stress management.

MANAGING CHANGE 0.8 CEUs
LEVEL 2 ELECTIVE
Organizations are constantly faced with change. Phases of change will be studied and
participants will be given an opportunity to apply the phases of change. Planned change
strategies and reasons we resist change will also be studied.

BUSINESS LAW & LEGAL ISSUES 0.8 CEUs
LEVEL 2 ELECTIVE
Learn the business legal environment with an emphasis on contractual obligations and
employers responsibilities.

NAIT EMERGENCY MANAGEMENT CERTIFICATE PROGRAM
NOT OFFERED BY THE ASSOCIATION, ONLY RECOGNIZED FOR CEUs

LEVEL 3 ELECTIVES

LABOUR RELATIONS 0.8 CEUs
LEVEL 3 ELECTIVE
Explore the supervisors rights and obligations in relation to the collective agreement
through a study of the negotiating process, grievance procedure, disciplining procedure
and work stoppage situation.

PROBLEM SOLVING & DECISION MAKING 0.8 CEUs
LEVEL 3 ELECTIVE
This intensive session will provide participants with some practical tools for identifying
problems and techniques for reaching good decisions. Participants will apply problem
identification and decision-making tools to come to a best solution in a climate of
diversity. The course will compare and contrast group decision-making and individual
decision-making and study techniques for improving both.

CONDUCTING INTERVIEWS & MEETINGS 0.8 CEUs
LEVEL 3 ELECTIVE
Types of interviews between supervisors and subordinates and ways to conduct
effective interviews will be studied. The second half of the course will discuss the nature
and purposes of meetings and how to conduct effective meetings. Finally, there will be
an examination of the formation, function and value of committees.

NAIT EMERGENCY MANAGEMENT DIPLOMA PROGRAM
NOT OFFERED BY THE ASSOCIATION, ONLY RECOGNIZED FOR CEUs