DOUGLAS TROVINGER

516 Sunset Circle, Nashville, TN 37207

(865) 816-7981 doug.trovinger@gmail.com

LEARNING DEVELOPMENT, TRAINING & INSTRUCTIONAL DESIGN PROFESSIONAL

Results-driven professional with advanced level education, professional experience, knowledge and skills in the areas of
instructional technology/design, learning development and employee training. Specific experience includes: (1) served as a the
Lead Designer and Instructor for end-user technology training programs for one of the nation's leading Fortune 500
electronics/technology retailers; (2) teaching business and statistics courses to adult students in an adjunct faculty role;
and (3) providing training on instructional technology, website design, multimedia, and statistical analysis, and (4) have a
right knowledge base with desktop and hardware support both in an academic environment and retail environment.
Received numerous nominations for Employee of the Month and other accolades from management. Offer strong public speaking
and communication skills demonstrated by making presentations at the Academy of Human Resource Development conference.
Additional strengths developed from work experience and academic projects include:

Training Needs Assessment: Assessing the training needs of employees or corporations, including analyzing jobs/tasks,
identifying skill requirements, and understanding individual learning styles; conducted a comprehensive needs assessment
and used employee feedback to redesign TVAs training program as part of two (2) class projects.

Training Facilitation: Conducting district-wide staff training in different environments ranging from formal classroom,
web-based, and on-the-job training for groups or individuals using interactive and team-based activities.

Training Program Development: Developing training programs with emphasis on a systematic approach using the
(Analyze, Develop, Design, Implement, and Evaluate) instructional design process. Writing training programs, determining
learning objectives, creating lessons, and evaluating/selecting educational materials.

Desktop Support & Related Skills: Numerous years of experience providing varying levels of desktop and hardware
support both to customers and co-workers in a varying amount of circumstances and environments. Application of vast
technology knowledge to come up with innovative and cost-effective solutions to solve current and future opportunities.

EDUCATION
Educational Specialist (Ed.S) - Instructional Technology - UNIVERSITY OF TENNESSEE, Knoxville, TN
Minor: Human Resource Management
Masters of Science, Information Systems - MARSHALL UNIVERSITY, Huntington, WV
Elective courses included Project Management & Engineering Economics
Masters of Business Administration - UNIVERSITY OF PHOENIX, Columbus, OH
Nominated for Outstanding Graduate Student of the Year at University of Phoenix Columbus, OH Campus
Bachelors of Science, Business Administration - WEST VIRGINIA UNIVERSITY, Morgantown, WV
Focus on Management Information Systems & Human Resource Management

PROFESSIONAL EXPERIENCE
UNITEDHEALTH GROUP / OPTUM., Franklin, TN
05/2015 Present
Clinical Pharmacy Associate HouseCalls Division
Assist pharmacy department with member contacts (both inbound and outbound) to provide members optimal assistance
with medication needs.
Conduct approximately 130-180 contract attempts a day with about a 9:1 ratio of outbound calls to inbound calls.
Provide knowledge and expertise in customer service to help tweak and streamline processes for greater efficiency in the
firm.
Train existing and new employees on ways to better themselves to the top-level performance levels that are seen from dayto-day work activities executed at the office.

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AMERICAN COLLEGE OF EDUCATION., Nashville, TN
05/2012 Present
Independent Contractor Instructional Designer

Create graduate level courses in various educational disciplines including instructional design/technology and educational
psychology.

Actively research relevant material set to pre-established standards for courses to maximize impact and effectiveness.

Create several sets of assessments as well as syllabi, assignments, projects, and other related coursework.
BEST BUY STORES, INC., Knoxville, TN & Lexington, KY
09/2009 07/2015
Training Coordinator & Sales Consultant Computers & Home Theater
Assisted management team with coming up with various marketing action plans and strategic product bundles to help
increase sales on non-core products through the computer department and other areas of the store.
Assisted customers daily with various computing and technological needs while achieving sales of over $7.80M since the
first day of employment and statistics consistently ranked at the top in the store, market, as well as high Net Promoter Score
(NPS) results on a monthly basis.
Provided customers training and feedback on initiatives they achieved pre-sale and post-sale to achieve predetermined goals
and ensure high levels of customer satisfaction.
Recognized for product knowledge and training ability which led to providing courses to customers and employees on
various product lines and departments within the store including connected solutions (i.e. cable, internet, phone, & home
security).
CHEGG, INC., Lexington, KY
06/2012 03/2015
Independent Contractor Solutions Author Consultant

Assist the firm providing comprehensive solutions in various academic disciplines including business, engineering, management,
mathematics, and statistics.

Compile solutions in a manner which anyone with or without prior knowledge of the subject at hand could solve the problem(s)
reviewed.

Actively participate in their Google+ and LinkedIn group as well as with direct manager for way to improve the position as well
as other avenues of the firm.
UNIVERSITY OF TENNESSEE, Knoxville, TN
08/2008 07/2012
Graduate Research Assistant - Dept. of Instructional Technology
Conducted "hands-on" and classroom training for students, faculty, and staff on various topics related to instructional
technology, website design, multimedia, and statistical analysis.
Assisted with research projects that resulted in several publications and conference appearances.
Managed a small base of user accounts which were via the BlackBoard LMS as well as several departmental websites, and
other online facilities.
Assisted at times with minor to moderate repairs of various pieces of technologies which included desktops, laptops,
scanning machines, and classroom projectors (including wiring and connection troubleshooting).
Organized and developed websites for the department to assist the promotional and informational efforts of the WebIT
Program and the College of Education, Health, and Human Sciences (CEHHS).
TENNESSEE WESLEYAN COLLEGE, Knoxville, TN
05/2010 07/2011
Adjunct Professor - College of Business
Contributed to the educational development of students by teaching courses in business statistics and statistic fundamentals;
prepared lesson plans that complied with curriculum requirements and learning objectives.
Assisted students with the learning process and encouraged participation in classroom activities through interactive and
team-based activities in addition to personal development within the subject matter.
Provided continuous feedback to students to assist them in achieving their academic goals.