Dear all,

Here are some commonly used Business email phrases from my collections, which I would like
to share with you...especially for doing Hotel Reservations.
Kindly correct me if I am wrong.
You may sort out the followings phrases to begin a mail or to end the mail. since I had mixed
it up.
Further to your mail of today, I have a great pleasure to confirm your reservation for the date
mentioned below:
Looking forward to welcome you to__________ hotel, Dubai and assuring you of our best
services at all times.
It is with great pleasure to confirm ..
Thank you for your recent enquiry regarding..
Below you will find a summary of your request..
Your co-operation on the above would be highly appreciated.
Once again thank you, awaiting to welcome your guest at _________hotel.
In response to your mail dated.we are glad to inform you that we have reserved as
follows:
Hope you find this helpful.
Hope this is clear enough; feel free to start right away. Thank you.
Thank you for your time & prompt attention.
Your prompt reply will be solicited.
Will revert back to you shortly.
Many thanks again for your time.
I trust the above resolves your queries. Should you have any further questions, please dont
hesitate to contact me.

Hope the above helps, email again if you still having any difficulties.
Thanks! I appreciate your help.
With regards to our conversation over the phone
Please ignore my previous mail; sorry for the confusion consider the attached as latest
I would appreciate your immediate attention to this matter
We regret the in-convenience caused & thank you for your usual co-operation.
Kindly acknowledge the same
Appreciate if you could take this on your urgent consideration to check.
To take some action:
I would appreciate your help in this matter.
Would you mind checking it out for me? Thanks in advance.
Can you get back to me once you have time for it?
Id love to hear your advice on this.
Need a response:
I await a response at your earliest convenience.
Look forward to hearing from you.
Can you drop me a quick word, so I know youve received this?
Heard nothing & want to chase:
In reference to my mail of________ (month)
When you get a moment could you drop me a line about my last mail?
Any updates so far?
Could you please advice for the below request sent

Drop me an email when you will have an update on previous mail.

I am yet to receive an update from your end, requesting you to revert ASAP.
Hope it helps..

[To begin the email]

1. Please find attached my resume,photos from the conference, files and etc.
attachment(n)= added computer file.
2. I've forwarded_________to you.
I am forwarding________to you.
forward(n)= resend an email and send it to different email address.
3. I've cc'd Tom on this email.
cc'ed
copied
To keep someone in the loop.
[To end the email]
1. If you have any questions, please don't hesitate to contact me.
Hesitate=wait
2. I look forward to hearing from you.
We look forward to meeting you
We look forward to your reply.
3. Drop me an email, or give me a rang, if you want any more information.
4. Yours Truly
Warm Wishes
Kind regards

Useful Stock Phrases for your Email

When youre initiating email contact with someone new

Very formal
Might I take a moment of your time (to begin the email)
Please may I introduce myself (to begin the email)
Many thanks again for your time. (to end the email)
More informal/friendly
Im just emailing to ask (to begin the email)
Im a friend of Bobs (to begin the email)
Just let me know if you have any questions. (to end the email)
Drop me an email, or give me a ring, if you want any more information. (to end the email)

When youve answered someones question(s)

Very formal
I trust the above resolves your queries. Should you have any further questions, please do
not hesitate to contact me.
More informal/friendly
I know thats a lot to take in, so let me know if anything Ive said doesnt make sense.
Hope the above helps, but email again if youre still having any difficulties.
When youre asking the recipient to take some action
Very formal
I would appreciate your help in this matter.
More informal/friendly
Could you look into this?
Would you mind checking it out for me?
Thanks in advance.
Can you get back to me once youve had a chance to investigate?
Id love to hear your advice on this one.
When you need a response (but not necessarily any action taking)
Very formal
I await a response at your earliest convenience.
More informal/friendly
Can you drop me a quick word so I know youve received this?
Look forward to hearing from you.
When youve heard nothing back and want to chase up a reply
Very formal
In reference to my email of June 20th
More informal/friendly
Just wondered if you got my email (June 20th)?
When you get a moment, could you drop me a line about my last email?
Do you have any favourite stock phrases that you use in your work emails? Add yours in the
comments!

More useful phrases for business

Emails and letters.
When we make a request:
[more formal]

[less formal]

I would be grateful if you could .

Could you possibly ?

I would appreciate (it) if you could .

Could you please ?

When we agree to a request someone has made:

[more formal]

[less formal]

I would be delighted to .

I will be happy to .

(delighted means very happy)

When apologising:
[more formal]

[less formal]

I apologise for the delay in replying.

Sorry for the delay in replying.

I/We apologise for the inconvenience.

Sorry for the inconvenience.

I/We apologise for any inconvenience caused.

Sorry for any trouble caused.

Please accept our/my sincere apologies.

I/We are very sorry .

When giving bad news:

[more formal]

[less formal]

I/We regret that .

Unfortunately .

I/We regret to inform you that .

I am sorry to have to tell you that .

I am afraid that I must inform you of/that .

I am sorry to have to tell you that .

When complaining:
(The following phrases may be used as the opening line of the letter or email.)
[more formal]

[less formal]

I/We wish to draw your attention to .

I wanted to inform you about .

I am writing to complain about .

I would like to complain about .

I am writing to express my dissatisfaction with .

[none]

(The following phrase may be used as the closing line of the letter or email.)

Making requests in emails and letters

Here are some other examples of requests:

I would request (+ noun)
I would request your immediate attention to the
matter.

[very formal]
This is used to express
dissatisfaction.

Could you possibly send me ?

[tentative]

Adverbs such as also and therefore can be inserted into a request as follows:

I would also be grateful if you could send me .

I would therefore be grateful if you could send me .

Could you therefore please send me ?

Could you therefore send me ?

Could you also send me ?

Therefore, please send me .

If you make two requests in a letter or email, the second request should include the word also, as we can
see here:
Dear Mr Smith
I recently saw an advertisement for your new range of kitchen equipment.
I own a small retail shop selling household goods and am interested in buying some of your new
products. Could you therefore please send me your price list? [first request] I would also be grateful if you
could include details of delivery and postage. [second request]
Thank you in advance.
Best regards

Opening line
I had a couple of important meetings last week. Here is a report on the first one.
As requested, please find a report on my meeting with below.
I met yesterday, so I am sending you the usual report on how the meeting went.
I thought I should inform you of the results of my meeting with on Monday.
I had a meeting with a new client yesterday and I thought that youd like to hear about
the results.
Here is my report on my meeting with yesterday (that you requested).
I had a meeting with the supplier who you recommended last week and
suggested that youd like to know something about my meeting with yesterday.
As is also a supplier/ client of yours, I thought you should hear about my meeting
with them the day before yesterday.

 Im writing because I would like your comments on a meeting I had yesterday.

Second line
Im CCing in on this.
I will also send a copy of the full minutes of the meeting/ the contract in a couple of
days.
First line or paragraph of main body
The thing you will probably most want to know is
The first/ main thing we talked about was
We agreed on
Unfortunately,
You will be pleased to hear that
Second line or paragraph of main body
We also
The next thing
Next/ then
Main part of main body
We discussed/ talked about/ agreed on/ decided/ negotiated/ argued about/ signed/
drafted/ drew up/ redrafted/ renegotiated
I/ we/ he/ she/ they requested/ recommended/ proposed/ brought up/ mentioned/ reported/
showed/ predicted/ disagreed/ agreed with/ refused/ rejected/ stressed/ emphasized/ explained/
complained/ guaranteed/ promised/ agreed to/ asked for/ presented/ conceded/ admitted/ confirmed/
denied/ introduced/ insisted on/ threatened/
offered/ pointed out/ acknowledged/ outlined/ summarised/ raised/
I/ we/ he/ she/ they informed/ reassured/ reminded/ encouraged/ advised/ warned/ invited me/ him/
her/ us/ them
I/ we/ he/ she/ they filled me/ him/ her/ us/ them in on
I/ we/ he/ she/ they updated me/ him/ her/ us/ them in on
Last line of main body
We also talked about
I didnt get the chance to ask them about
We decided to leave discussion of until the next meeting.
We arranged another meeting for
They will send me the documents by the end of next week.
They had to leave before we could reach a conclusion, so

Second to last line of the email

Im sure you will agree that this is a worrying development/ we can be happy about the
outcome.
If you can give your approval for what we decided, I can get them to sign by the middle
of next week.
Last line of the email (before the final greeting)

 If you want any more details about what they said, please let me know.
Ill be meeting them again next month, so please tell me if there is anything youd like
me to ask them.
Ill CC you in on any future email communication with them.
Ill send you a copy of the contract as soon as it arrives.
Good Endings
Close with a clear statement of your recommendation and a willingness to cooperate further.
Sentences:
Mr. Bright will be a great addition to your program. If I can further assist, please e-mail or call me.
Jane Bright has my strong recommendation. She will be a credit to your program.
I am confident that Mr. Bright will continue to be very productive. He has my highest recommendation.
I give her my highest recommendation, without reservation. Please send e-mail or call me if you have
further questions.
I believe in Johns outstanding abilities for scientific work and strongly recommend him for further
education at your university, where he can develop and apply his bright talents.
It is satisfying to be able to give him my highest recommendation. I hope this information proves helpful.
I enthusiastically recommend Mr. Bright as a promising candidate.
Seldom have I been able to recommend someone without reservation. It is a pleasure to do so in the case
of John Bright.
I will be pleased to answer any additional questions you may have.
I am very interested in Mr. Bright's application and will be happy to provide further information.
Phrases:
every confidence in her ability to
give my unqualified recommendation
has always proved satisfactory
has my highest recommendation
have admiration and respect for
have no reservations in
hope this information proves helpful
if I can further assist
if you have further questions
if you need additional information
if you would like more information
recommend without reservation
recommend her very highly
request your favorable consideration of
should be given serious consideration
should you have any questions
will meet your expectations
will be successful in any enterprise he undertakes
will be a credit to your

will measure up to your high standards

will be a great addition to
would be an asset to your program
would be a valuable addition to

Acronyms
AFAIC
AFAIK
ASAP
BRB
BTDT
BTW
FAQ
FYI
HTH
IANAL
IMHO
IMNSHO
IMO
IOW
LOL
MOTAS
MOTOS
MOTSS
OTOH
ROTFL
RTFM
WTF
YMMH
YMMV

As far as I'm concerned

As far as I know
As soon as possible
Be right back
Been there, done that
By the way
Frequently asked question
For your information
Hope this helps
I am not a lawyer
In my humble opinion
In my not so humble opinion
In my opinion
In other words
Laughing out loud
Member of the appropriate sex
Member of the opposite sex
Member of the same sex
On the other hand
Rolling on the floor laughing
Read The Fine Manual
What the heck
You might mean here
Your mileage may vary

Opening email phrases (opening part of a business letter)

I am writing to confirm ...
I am writing to apologize for ...
I am writing to enquire about ...
I am writing to you in response to your advertisement for...
I received your address from + and would like ...
I recently wrote to you about ...
In reply to your letter of 8 May, ...
With reference to your letter of 8 June, I ...
With reference to your advertisement in ...
With reference to your phone call today, ...
After having seen your advertisement in ... , I would like ...
After having received your address from ... , I ...
Thank you for your letter of 8 May.
Thank you for your letter regarding ...

Thank you for your letter/e-mail about ...

To Whom It May Concern:

Thank you phrases (useful for writing a business thank you letter)
Thank you.
Thank you very much.
Thank you in advance
Thank you for your help!
Thank you for your letter!
Thanks for your assistance!
Thank you for your patience.
Thanks for the prompt response.
Thank you for your kind comments!
Thank you very much for your answers!
Thank you for your time and consideration.
Thank you very much for your warm words!
Thank you for allowing us the privilege of serving you!
Thank you for the e-mail. We appreciate your feedback, and will get back to you as soon as
possible.
Suggestions are welcome, thank you.
My apologies to you for bothering you, and thank you for your kind help.

Closing email phrases (business letter closing phrases)

I look forward to your reply.
I look forward to seeing you.
I look forward to hearing from you.
I look forward to hearing from you soon.
I look forward to meeting you next Tuesday.
I look forward to seeing you next Thursday.
We look forward to welcoming you as our customer.
I look forward to an opportunity to speak with you personally.
I look forward to a successful working relationship in the future.
I hope to get answers from you.
Good luck and I look forward to your response!
If you require any further information, feel free to contact me.
If you have any questions, please don't hesitate to contact us.
Should you need any further information, please do not hesitate to contact me.
I would appreciate your immediate attention to this matter.
Your prompt reply is very much appreciated.
Please contact us again if we can help in any way.
Please contact us again if there are any problems.
Please contact us again if you have any questions.

Correspondence exchange
I am writing to
Inquire/ ask/ request/ offer/ introduce/ thank/ apologize/ congratulate
I am writing in reply to
Further to/ with reference to our conversation
This is to inform/ let know/ advice
As you know from our previous correspondence
Do not hesitate to contact me.
Please, notify that a reply is required by without fail.
We would be grateful if you could
We look forward to your (early) reply
Your prompt reply will be appreciated.
I am much obliged to you for
I deeply appreciate your
I was pleased to
It is very kind of you to
Many thanks for
Many thanks in advance.
Please, accept my sincere/ deep appreciation for your help.
We are grateful for your co-operation.
I will be in touch as soon as
I will keep you informed.
The information will be handled in confidence.
Pay special attention to the fact that
We refer to our telephone conversation of
We should be most happy to provide you with any further information you may require.
We will certainly contact you if
I am writing to ask you for a favour
In accordance with law I request
by separate mail
We would share with you the estimates of
Apologies
I am afraid that
I am sorry that I missed the opportunity of contacting you earlier/ calling you
I am very sorry to have caused you so much trouble
I must apologize that
I regret to inform you that
Please, accept my apologies for
Please, forgive me for troubling you taking so much time / taking so long to answer your letter the
delay in
The reason for the present delay is
Unfortunately
We are sorry for the inconvenience that we may have caused you.
To my regret I must inform you that
Closing the letter

Cordially,
Cordially Yours,
I remain,
Looking forward to continue co-operation, I remain
Respectfully,
Sincerely,
Sincerely Yours,
Truly Yours,
Very Truly Yours,
Yours,
Complaints
I am very disappointed about this fact.
I have to ask you to accept the responsibility for these damages/ actions
Arranging an appointment
To accept an invitation
To ask for an appointment
To be present (at/in)
To decline an invitation
To fix the exact dates of call/ meeting/ work
I am unable to accept your invitation.
I could come/ call at any
I should be pleased to know what dates would be convenient to you.
Proposals and promises
As promised
As we requested
Does the idea appeal to you?
I hope you will not mind
If the above idea is attractive to you
If you find circumstances acceptable
In case our proposal would be acceptable
It is more possible for us to
On the following conditions
We shall do our best to
Useful
As a result of
As you may know
At the present time
Despite the fact that
Draw your attention to
In view of the above said
It is to be noted

On the ground that

Take into account
Take into consideration
Briefly, the main points that have been made are
I have some sympathy with your position, but
Excuse me, but I think it is relevant to add that
I am afraid there seems to have been a slight misunderstanding

Qualifiers will soften a direct statement

In order to sound more diplomatic we should soften our direct statements. One way of doing this is by
using qualifiers words which we put before another word to make it sound less direct.
Here are some common softening qualifiers in English:

a little

a bit

a little bit

slight

slightly

short

small

one or two.
Now lets use these qualifiers in sentences:

The price is a little high.

Its a slight problem.

Ill be a little bit late.

There might be one or two short delays with the delivery.

We have to make one or two small changes.

Its a bit difficult to do.