COMSATS Institute of Information and Technology

INTERNSHIP REPORT
SUBMITTED BY:

MOHAMMAD UMAIR PARACHA

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REGISTRATION NO:

FA10-BBA 130

Table of Contents
Internship Letter..................................................................................................... 3
Executive Summary................................................................................................. 4
Introduction............................................................................................................. 5
1.1 Company Background (History)......................................................................5
1.2 Vision, Mission and Goals................................................................................6
1.3: Organizational Structure Region Wise............................................................7
1.4: Products/Services Offered............................................................................... 8
1.4.1 Accounts..................................................................................................... 8
Key Facts................................................................................................................ 8
2. Learning and Experience..................................................................................14
2.1- Internship Duration & Rationale for Selection.............................................14
Rationale for selection:..................................................................................... 14
2.2-Tasks Performed (Detailed):..........................................................................14
2.3-SWOT Analysis of Barclays Bank.................................................................16
2.4- Recommendations & Suggestions................................................................19
Conclusion.............................................................................................................. 20
References.............................................................................................................. 21
Appendix................................................................................................................ 21
Acknowledgement.................................................................................................. 22
Resume.................................................................................................................... 23

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EXECUTIVE SUMMARY

I (Mohammad Umair Paracha) student of BBA in CIIT Islamabad have done my

Internship of 7 weeks from 8th of July (Monday) to 30th August (Friday) 2013;
successfully in BARCLAYS BANK Haidar Road Saddar Rawalpindi. It was my first
experience to work in any organization. I found myself lucky to work in an International
Brand in banking sector which gave me a lot of learning in a very short period of time.
Barclays Bank started its operations in 2008 in Pakistan and if we look at it today in
August 2014, it only has completed its 6 year of operations which is not a very big period
for any Bank to show such a good performance as the Barclays has achieved in Pakistan
and this is all due to its vast experience of more than 300 years since it was established in
England. Now it has spread its operations internationally in 56 countries including
Pakistan. My report on Barclays consists of brief introduction of the Barclays, its
background history, the operations which it performs, the tasks I did there, the things I
learnt, SWOT Analysis which I made and the recommendations. It was a great experience
for me to work there as an Internee and as I joined it as per my university requirement, I
knew that I had to learn the things practically which I studied theoretically in my
Semesters of BBA and I had to write a brief report of it so I started to learn the things and
also started to look at the working environment critically so that I may be able to note
down it strengths, weaknesses , opportunities and threats which I included in this report
and finally I gave some of my recommendations which I thought to be good for
improvement of Barclays.

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Introduction
Barclays is a global bank, it has a history of 300 years and a bank with such an experience of
three centuries, is remarkable on the globe of this world. One can say that its history starts when
the goldsmiths and the merchants were making the foundation of the banking system. It is the
experience of this bank which makes it such prudent that it has opened up its branches in only 56
countries beside the fact that its history is so long and out of these 56 countries, The Pakistan is
one of them. On the other hand the banking organizations which have not such a long history are
opening their branches in so many countries blindly and making losses but Barclays is successful
wherever it goes.

1.1 Company Background (History)

Barclays started its operation in 2008 in Pakistan; it was a very good start as it had a dedicated
team of Management with the intention of reinventing the banking in Pakistan. It has touched
many millions of hearts across the globe and now it was their target to serve Pakistan with the
same courage and experience which it had enjoyed in the other part of the world. The time at
which it arrived, there was the time of election which always increases the inflation in Pakistan
and there was also a time of global financial crisis but it finds it good that they would make
benefit from the economy without being effected by the critical financial instability.
It was 2008 when the higher managements of the Barclays set a target and a goal that we would
grow faster than the other top banks of Pakistan. It was there believe that the bad conditions
would soon be resolved and the economy of Pakistan will become their better market from all of
the best markets of the Barclays. With this enthusiasm the Barclays had opened up 14 branches
in different cities of the country. It was believed that as the conditions of the people living in
Pakistan is becoming weaker day by day because of the recession, unemployment and inflation.
It would increase the demand of the loan, especially the short term loans which are highly
demanded by the people belonging to the middle class households. It had made a plan to launch
the credit cards in only one year time but the risk was associated with it. But how much of that

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was achieved is a question and Barclays has to prove it on practical grounds to make its history
brighter.

1.2 Vision, Mission and Goals

VISION

We have a clear view of where growth will come from over the coming years. While there
will be significant growth opportunities in the UK, we see many more internationally,
Barclays will become a leading global universal bank.

MISSION
To develop & deliver the most innovative products, manage customer experience,
deliver quality services that contributes to brand strength, establishes a competitive
advantage and enhances profitability, thus providing value to the stakeholders of the bank.

GOALS
To enhance profitability and maximization of Barclays share through increasing leverage of
existing customer base and diversified range of products.

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1.3: Organizational Structure Region Wise

1.
REGIONAL
HEAD

REGIONAL
MANAGER
1

REGIONAL
MANAGER
2

REGIONAL
MANAGER
3

AREA
MANAGER
1

AREA
MANAGER
2

AREA
MANAGER
1

AREA
MANAGER
2

AREA
MANAGER
1

AREA
MANAGER
2

BRANCH
MANAGER
S

BRANCH
MANAGER
S

BRANCH
MANAGER
S

BRANCH
MANAGER
S

BRANCH
MANAGER
S

BRANCH
MANAGER
S

3.1: Organization structure Branch wise

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BRANCH
MANAGER

OPERATION
MANAGER

CSO/RECEPTIO
NIST

CASHIER

NON-CERICKAL
STAFF
(2)

1.4: Products/Services Offered

As being a competitive bank, Barclays is offering different products and services to its customers.
Following are the details:

1.4.1 ACCOUNTS
Barclays Classic Current Account
With Classic current account your day to day banking becomes much easier as you experience a
new style of banking, providing you complete convenience & flexibility.
Key features

Free First Debit Card

Free First Cheque Book for your day to day convenience
Pay Order & Demand Draft Issuance
Unlimited Teller Transactions
Access to over 3000 ATMs throughout Pakistan
No withdrawal charges on Barclays ATMs across Pakistan
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Multiple currency options (PKR, USD, GBP, EUR)

Barclays Pakistan Branch Network
24/7 Contact Centre

Barclays Saver
Whether living in Pakistan or abroad you can rely on us for money placed in your account.
Personal Saver provides you the convenience of banking transactions along with attractive profit
rates calculated on your daily average balance.
Key Facts

Free First Debit Card

Free First Cheque Book for your day to day convenience
Pay Order & Demand Draft Issuance
Unlimited Teller Transactions
Access to over 3000 ATMs throughout Pakistan
No withdrawal charges on Barclays ATMs across Pakistan
Multiple currency options (PKR, USD, GBP, EUR)
Barclays Pakistan Branch Network
24/7 Contact Centre

Barclays Daily Saver

That's why we offer you a solution that not only helps you make the most of what you have, but
allows you to make more of what you have. Daily Saver offers you a return on your savings,
calculated on your daily balance and paid out on a monthly basis.
Daily Saver Features

Free First Debit Card

Free First Cheque Book
Free internet banking
24/7 phone banking service
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Profit calculated on daily balance

Profit credited monthly

Barclays Personal Time

Place a fixed deposit in a number of tenors and earn attractive returns
Our account features at a glance

Available only in PKR

Your fixed deposit is booked in units to give you maximum flexibility at minimal cost
Barclays Pakistan Branch Network
24/7 Contact Centre

Premier Current
At Barclays we continue to focus on your needs and design solutions best suited to you. Now
conduct your day to day banking with Classic - Current Account and experience a new style of
banking, providing you complete convenience flexibility.
Features at a glance

Free First Debit Card

Free First Cheque Book for your day to day convenience
Pay Order & Demand Draft Issuance
Unlimited Teller Transactions
Access to over 3000 ATMs throughout Pakistan
No withdrawal charges on Barclays ATMs across Pakistan
Multiple currency options (PKR, USD, GBP, EUR)

Premium Saving
Your savings are valuable to us just as they are to you. Whether living in Pakistan or abroad you
can rely on us for money placed in your account. Saver provides you the convenience of banking
transactions along with attractive profit rates calculated on your daily average balance.
Features at a glance
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Free First Debit Card

Free First Cheque Book for your day to day convenience
Pay Order & Demand Draft Issuance
Unlimited Teller Transactions
Access to over 3000 ATMs throughout Pakistan
No withdrawal charges on Barclays ATMs across Pakistan
Multiple currency options (PKR, USD, GBP, EUR)

Retail Internet Banking

When your bank is accessible to you 24x7 and from wherever you are, you can take control of
your finances easily. Our globally benchmarked Retail Internet Banking facility gives you this
very opportunity.
With Barclays Retail Internet Banking, your Bank travels with you around the world and you
have real-time access to your accounts. And with a host of services available on Retail Internet
Banking, we invite you to manage your finances with lot more ease!
Direct Debit
If you have an account with Barclays Bank PLC, Pakistan simply provide instructions for direct
debit when applying. Otherwise, you can also visit one of our branch Centers to fill out the
Standing Instructions Form. We will then automatically make your monthly
payments by deducting from your designated Barclays Account .
Pay through Cheque
Simply drop a cheque in one of the drop boxes placed at all Barclays branches, Sales and
Service Centers and various convenient locations across the country. For payment of the cheque,
please ensure all of the following:
1. The cheque is payable to your Full Name and Repayment Account Number
2 . T h e c h e q u e i s m a r k e d A/ C P a y e e o n l y
3. Your Full Name & Financing Number is written at the back of the cheque.
Please allow at least 4 working days for the cheque to be cleared. You can also provide
Post Dated cheque for your convenience.
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Commercial Banking
Dedicated banking services that grow with your business at Barclays we know that delivering
your everyday banking needs right first time, every t i m e , i s c r i t i c a l t o y o u r s u c c e s s .
We c a n d o t h i s a n d m u c h m o r e . Wit h p e o p l e w h o understand your business needs
and ambitions, awardwinning service and solutions were committed to helping your business
succeed today and in the future. All our customers received a dedicated Relationship Manager,
whatever your requirement is; they are here to help you find the right solutions.
The Relationship Manager will stay in regular contact with you and can also visit you at your
office if you so desire. In the case where your dedicated Relationship Manager is unavailable,
we will

strive to ensure that you have direct access to a named contact. At

Barclays, you will always be able to speak to someone who knows you and your business.
Direct access to the financial expertise you need for the success of your business.
1. Our Relationship Managers have industry and sector specific expertise, hence making
them well equipped with your financial needs.
2. Our Relationship Manager has the experience, the expertise and the authority to make
things happen for happen for you, including lending decisions
3. To help boost your business growth, our Relationship Manager offers networking
opportunities and introductions to specialists such an International Trade Managers and
Sales Financing Managers

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Corporate Banking
In an ever-changing world, it's vital for your business to have support and insight from a trusted
financial partner.
We know that delivering your everyday banking needs right, the first time - every time - is
critical to your success. We can do this and much more. Equipped with people who understand
your business needs and ambitions, awardwinning service and solutions, we are committed to
helping your business succeed today and in the future.
Trade Finance

A flexible short term borrowing facility linked to a specific trade (import/export)

transaction.
o

Import and Export Finance:

Trade Loans are an important and well established mode of financing and is particularly
well suited to wholesalers and manufacturers. Trade loans can be used either for regular
one off purchases of goods and raw materials (import loan) or in the case of an export
loan, financing can be provided until payment from the sales of goods is received.

Export Refinance:
The Export Refinance (ERF) Scheme was introduced by the State bank of Pakistan with an
aim to boost exports of non-traditional items in Pakistan. The scheme is divided in two
parts i.e. Part I (where finance is given, on a case to case and on a pre and post shipment
basis) & Part II (where an exporter may avail the export finance limit based on the
previous years export performance).

FCY Import & Export Loans underFE-25:

These are trade loans extended in foreign currency.
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Letter of Credit
A flexible short term borrowing facility linked to a specific trade (import/export) transaction.
By discounting a Letter of Credit you can obtain money due to you under a Letter of Credit.
This service is for exporters making sales on credit terms and use Letters of Credit as the
means of settlement. Letter of Credit Discounting will improve cash flow positions because
you will receive the payment from us once your buyer has accepted the necessary documents.
By discounting your Letters of Credit you will not have to wait until a future date to receive
your payment.

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2. Learning and Experience

2.1- Internship Duration & Rationale for Selection
Internship Duration: - Six weeks from 8th July 2013 to 30th August 2013
Rationale for selection:
These are the following reasons for which I decided to join Barclays Bank for doing internship
1. It is an international renowned bank with a good repute in the banking sector
2. Its working environment gives a lot of opportunity to learn as told by some of my relatives
who are working in the banking sector
3. I visited some of the banks before applying for internship and I found its environment
friendlier as compared to others.

2.2-Tasks Performed (Detailed):

Communicating information about Account opening :
I had to provide the details of Account Opening to the customers
Deposit slip filling:
I had to fill up the deposit slips of those customers who were unable to fill up the deposit
slips in which I add following information like account title, account number, amount of
deposit and their signatures and mobile number.
Reactivation of dormant accounts:
When an account is not operated or used for 6 months it becomes dormant. If the
customer wants to make a transaction, he first has to reactivate his account. My job was
to fill up the form for reactivation of the account.
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Entering Cheque books in register:

Cheque books of the accounts opened in the whole month are entered date wise in the
register along with their account numbers and title. They are entered in the log register.

Informing the customer in case of dishonor of cheque:

If the cheques to be cleared are not honored due to some reason, the check is dishonored
and my task was to call the customer to inform him about the dishonor and to satisfy him
by telling the reason of it.
Helping the customer in provision of bank statement:
I had to help those customers who want their bank statement
High Risk reviews:
The customers who have track record in large numbers of transaction. If Barclays is
uncertain about the source of income of such customers on legal grounds than Barclays
put them in a high risk list and review their transactions on annually basis.
Photocopying:
My task was to photocopy the important documents whenever asked by my
Seniors

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SWOT Analysis of Barclays Bank

Strengths
1. Barclays has a widespread global presence, allowing it to spread risk and enjoy
economies of scale.
2. The Barclays enjoys the sponsorship of Premier League Football which helps in its brand
establishment.
3. Barclays is particularly associated with human resource development. It has established a
system of hiring highly qualified staff and giving them good training so that the
employees become an important asset for the organization. That is why employees as
well as management are punctual, cooperative and loyal towards the organization.
4. The physical outlook of their branches very much satisfies when compared with its
competitor banks.
5. The only foreign bank in Pakistan which differentiate it from all other banks working in
the local.
6. It enjoys international exposure that is why it is always up to date.
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7. Services are outclass, which creates customer satisfaction.

8. Brand attention
9. Offshore banking facility
An offshore bank is a bank located outside the country of residence of the depositor,
typically in a low tax jurisdiction that provides financial and legal advantages.
10. Employees satisfaction
11. Personalized services
12. Online branches are available

Weaknesses
1. Plans to expand in Asia were limited when Barclays were outbid for ABN AMRO in
2006, and alternative expansion plans have had to be adopted.
2. The bank does not plan to pay dividends on its shares until the second half of 2009,
making them less attractive to investors.
3. Product range is short as compare to other banks.
4. Branch networks are very few means single branch in a city like one in Rawalpindi one in
Islamabad etc.
5. Centralized ( the branch manager has no authority to take a decision on his own, he is
bound to discuss any matter with CEO or country head)

Opportunities
1. The banks strategy is to offer a full portfolio of services worldwide, providing a wide
range of cross-selling opportunities.
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2. Barclays has option of expansion and operations which are being set up in a number of
locations.
3. Welfare provision has decreased in many countries because of the cost to governments,
and Barclays sees self-provision as an increasing trend that it can utilize.
4. The court recently found that Barclays banking charges, which had been challenged
legally, were enforceable, thus repayment is not necessary and charges can continue to be
enforced.
5. As it is a foreign bank , it can attract the foreign industry
6. The bank can open its branches in industrial areas like Sialkot, Faisalabad etc. to capture
the market.

Threats
1. Barclays may be sued by the other investors who are affected by the Barclays wrong
treatment of moving the loss making investment to these investors.
2. While offering a wide range of services provides opportunities, there is also the threat
that customers may prefer to go to suppliers who present a more specialized approach.
3. Barclays acquired a reputation for closing branches because of a high incidence of this in
2000, and competitors have been able to position themselves as more consumer-friendly
through a strategy of keeping branches open.
4. The Asia expansion is seen as risky given that Barclays are in a less strong position than
banking industry leaders regarding capitalization, and this may detract investors.
5. Local competitors have the chance to expand their business which creates negative
impact on Barclays.

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2.4- Recommendations & Suggestions

After doing six weeks internship and by doing the analysis of Barclays I would like to give the
following recommendations which are needs to be done in order to make Barclays operations
more effective and make it more profitable bank.
The bank needs to increase the incentives and facilities for its employees so that it can
retain its loyal employees who can serve the bank in the loyalty
Barclays needs to launch new products in the market because nowadays there are a lot of
new banks coming into market.
Barclays should go for online banking with an aggressive approach because people are
busy in their lives so trend of online banking is increasing day by day and especially in
trade payments are done online and business is done in cities and countries regardless of
the boundaries.
Barclays needs to improve the culture of the branches and has to introduce new corporate
culture.
Firm should develop efficient marketing department, to market their firm across Pakistan.
Barclays should open new branches in industrial areas.

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 Barclays has to open its branches in different points of city in which nowadays it has only
one branch which is not sufficient for its customers.
Barclays has to introduce decentralization in its branches in order to make the branch
managers feel comfortable to take important immediate decisions.
Barclays need to offer mortgage facilities to the customers in Pakistan.

Conclusion
Coming on to Barclays as an organization it was a pleasure working with their staff because of
the friendly environment. Barclay is a worldwide recognized brand in the banking sector; its
branches are attractive due to high standard of the furniture and fittings. Although it has not
spend a lot of years in Pakistan but due to the vast experience of working on a worldwide level, it
has established and expand its operations very fast only in 6 years in Pakistan. But there are few
areas in which Barclays needs improvement; it is a well reputed organization of Pakistan having
a very good image in the minds of people. The areas where improvement is needed are the
marketing, IT, improved corporate culture.
The aim of my internship was to learn the things which I studied during my BBA from CIIT
Islamabad. After doing this internship, I have learnt many things like patience and working in
real work settings. Along with that I have learnt the corporate culture of the organization which is
going to help me in future and will help me to fit in any organization easily.

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Struggle is the key to success. The results are the discretion of Allah. Hence hard working and
devoted workforce is the most precious asset for an organization, same is the case with
Barclays.

References
The information has been gathered through the various sources including

Barclays.co.uk
Barclays.pk
Scribd.com

Branch Manager
Salman Khurshid
Relationship Manager
Noman Gul

Appendix
Debit voucher
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Credit voucher
Inter branch transaction slip
Terms and conditions Performa
Deposit slip

Acknowledgement
First of all I would like to thank ALLAH Almighty whose blessings are always with me.
I would like to thank my parents, my teachers and my friends who have supported me
throughout. And I dedicate this to all of them.
In the end I would like to thank all the staff members of Barclays Bank Saddar Branch
Rawalpindi who have supported me throughout my internship and have ignored all my mistakes.
Especially Mr. Salman Khurshid (Branch Manager) and Mr. Nouman Gul (R.M).

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Resume
Name:
Address:

Mohammad Umair Paracha

House No.41, Lane No.2, Street No.2, Chaklala
Scheme No. 1, Rawalpindi 46000, Pakistan.

Date of Birth:
Contact No:
E-mail:

21st July, 1990

+923005010059
paracha.60@hotmail.com

CAREER OBJECTIVE:
I am interested in joining a career oriented organization which can provide aspiration
and excitement of the work with zeal and commitment leading to growth and development
of the institution as well as my career advancement.

EDUCATIONAL INFORMATION:

BBA(Hons) (Bachelor in Business Administration)(DegreeInProgress)

o From:

Comsats, Islamabad

o Semester 7 in Progress.

Ending Dec 2014.

HSSC (I.COM)
o From:

(2008-2010)
PunjabCollege of Information Technology,
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Rawalpindi.
o Division obtained:

SSC
o Division obtained:

First
(2008)
Second

SKILLS
Personal:
Enjoy working with a team.

I am a committed hard worker and responsible person.

Organizational:

Well organized and flexible and can adapt to new environments.

Always punctual with minimal absence.

Computer Skills:
Microsoft Office Applications

Typing

Internet & Browsing

EXPERIENCE

National Testing Service Pakistan (NTS)

o From: JAN 1, 2011 to JUNE 30, 2011

Conduct Student Week 2012 & 2013 in university

Organized Car & Motor Bike Show in University

Internship at BARCLAYS BANK.

Attended Seminar of Accounting and Finance in University

Attended South Asian International Conference 2014 conducted by COMSATS

Management Sciences Department

ACHIEVEMENTS

Best Academic Record Certificate at School

Certificates for organizing events at university level

Certificates for participation in Extra Curricular activities at School Level and University
level
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INTEREST/ACTIVITIES

Travelling

Organizing different events

Internet surfing

Playing computer games

Playing cricket

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