Attention:

All Bently Nevada Corp. products not functioning or not performing to the
specifications must be sent to the Bently Nevada Designated Repair Center to
perform root cause analysis. The products to be returned can be routed through
our local Sales and Service offices if it is more convenient.
This product/products must be accompanied by:
The address and name of the location where the product malfunctioned.
The name of the person responsible for the Bently Nevada equipment on site.
The name of the person shipping the Bently Nevada product
The malfunction description.
Reference to NEED ROOT CAUSE ANALYSIS: PLEASE FORWARD TO
BNC QUALITY DEPARTMENT IN MINDEN.
This memo.
OR simply fill out the product return form at the end of this document.
Please note that Bently Nevada hardware products are covered by a three year
warranty and are replaceable within the warranty period. Do not open a PO if the
malfunctioning product falls within the warranty period unless the product was
mistreated.
The Bently Nevada Designated Repair Centers are as follows:

United Kingdom
Manchester
Bently Nevada (U.K.) Ltd.
Phone: 44.1925.818504
Fax: 44.1925.817819
2 Kelvin Close
Science Park North
Birchwood, Warrington, Cheshire, WA3 7BL
England

United States
Minden
Bently Nevada Corporation
Phone: 775.7823611
Fax: 775.7829253
1631 Bently Parkway South
Minden, Nevada 89423

The Bently Nevada Sales and Service Offices are as follows:

Argentina
Buenos Aires
Bently Nevada Argentina
Phone: 54.11.47424267
Fax: 54.11.47434042

Alsina 456, C.C. 27

1642 San Isidro
Prov. Buenos Aires
Argentina

Australia
Melbourne
Bently Nevada Australia
Phone: 61.3.9761.8266
Fax: 61.3.9728.8147
21 Greenhills Avenue
Montrose, Victoria 3765
Australia
Perth
Bently Nevada Australia
Phone: 61.8.9447.2005
Fax: 61.8.9447.2055
20 Millport Drive
Warwick, WA 6024
Western Australia
Sydney
Bently Nevada Australia
Phone: 61.2.9672.7447
Fax: 61.2.9672.7575
20 Healey Circuit
Huntingwood, NSW 2148
Australia

Brazil
Sao Paulo
Bently do Brasil Ltda.
Phone/Fax: 55.12.3413105
Rua Marcondes Salgado 115
Vila Adiana 12243-820
Sao Jose dos Campos-SP
Brazil

Canada
Calgary
Bently Nevada Canada Ltd.
Phone: [1] (403) 777-3777
FAX: [1] (403) 777-3778
2927 4th Street NW
Calgary, Alberta
T2N 0R4
Edmonton
Bently Nevada Canada Ltd.
Phone: 780.439.4000
Fax: 780.439.4044

th

9403 17 Avenue NW
Edmonton, Alberta
T6N 1J1
Montreal
Bently Nevada Canada Company
Phone: 514.990.4282
Fax: 450.582.5007
C.P. 239, Succursale Youville
Montreal, Quebec H2P 2V4
Totonto
Bently Nevada Canada Ltd.
Phone: [1] (905) 475-2240
FAX: [1] (905) 475-2242
180 Riviera Drive
Markham, Ontario L3R 5M1

Chile
Santiago
Bently Nevada Corporation
Phone: 56.72.259007
Rancagua Norte Pasaje 26 N. 674
Rancagua
Chile

China
Beijing
Bently Nevada Corporation
Phone: 86.10.6407.9596
Fax: 86.10.6407.9593
3/F., Richland Court
199, Chaoyangmennel Street
Beijing 100010
Peoples Republic of China

Colombia
Bogota
Vibran Cia. Ltda.
Phone: 57.1.256.6189
Fax: 57.1.218.5764
Transversal 29 No. 101-47
P. O. Box 92077
Bogota, Colombia. S.A.

Egypt
Cairo
Petroleum and Industrial Consultants

Phone: 20.2.5769345
Fax: 20. 2. 5778102
4 Maarouf St
P.O. Box 1232
Cairo, Egypt

Finland
Espoo
Bently Nevada Corporation
Phone: 358.9.4558523
Kaukolantie 20
02140 Espoo
Finland

France
Nantes
Bently Nevada SARL
Phone: 33.240729944
Fax: 33.240729946
2 Rue de Flandre
44240 La Chapelle Sur Erdre
France

Germany
Frankfurt
Bently Nevada GmbH
Phone: 49.6102.73960
Fax: 49.6102.31258
PO Box: 1150
D-63231 Neu-Isenburg
Federal Republic of Germany

India
New Delhi
Bently Nevada India Sales and Service
Phone: 91.11.6478990
Fax: 91.11.647076
55 (Grnd Fl) Community Ctr
East of Kailash
New Delhi 110065
India

Indonesia
Jakarta

P. T. ROMAS Indonesia Alfasakti

Phone: 62.21.3522070
Fax: 62. 21.3843974
Jl. Abdul Muis No. 72
Jakarta Pusat 10160
Indonesia

Israel
Haifa
COMPAX Computers and Control System Ltd.
Phone: 972.4.8450370
Fax: 972.4.8455081
P. O. Box 348
Kiryat Ata 28102
Israel

Italy
Milan
Bently Nevada Italia S.r.L.
Phone: 39.039 6890080
Fax: 39.39.650637
Viale Colleoni 11
Palazzo Sirio, Ingresso No 3
20041 Agrate Brianza
Italy

Japan
Tokyo
Bently Japan Company Ltd.
Phone: 81.3.54618300
Fax: 81.3.54618301
Kotobuki Bldg. 3 Floor
1-11-1 Kitashinagawa
Shingagawa-ku, Tokyo 140 0001
Japan

Korea
Seoul
Bently Nevada Korea
Phone: 82.2.21884900
Fax: 82.2.5293465
Bently Building
106-2 Yangjae-Dong, Seocho-Ku, Seoul
Korea

Kuwait
Kuwait City
AZ Trading
Phone: 965.3983315
Fax: 965.3983319
P.O. Box 25752 Safat
13118 Safat
Kuwait

Malaysia
Bently Nevada Malaysia Sdn. Bhd.
15 - 17 G. Fir. Sin Heap Lee Business Centre
Phone: 60.3.89416595
Fax: 60.3.89416599
Jalan SR 8/1 off Jalan Serdang Raya
43300 Seri Kembangan
Selangor Darul Ehsan
Malaysia

Mexico
Mexico City
Bently de Mexico S. de R.L.
Phone: 52.5.373.8957
Fax: 52.5.373.8967
Tramonte No 33 Los Pastores
Naucalpan, 53340
Edo De Mexico

Netherlands
Rotterdam
Bently Nevada B.V.
Phone: 31.15.3695240
Fax: 31.15.3696824
Weteringweg 14
2641 KM Pijnacker
The Netherlands

New Zealand
Auckland
W. Arthur Fisher Limited
Phone: 64.9.270.0100
Fax: 64.9.270.0900

PO Box 12-747
Penrose, Auckland
(11 Te Apunga Place, Mt. Wellington)
New Zealand

Nigeria
Lagos
Equipment and Controls Nigeria
Phone: 234.1.2615023
Fax: 234.1.7746400
Plot 181 Kofo Abayomi St #3C
Victoria Island, Lagos

Norway
Bergen
Bently Nevada Norge A/S
Phone: 47.55.348960
Fax: 47.55.348970
P.O. Box 2403-Solheimsviken
5824 Bergen
Norway

Philippines
Manila
Bently Nevada Philippines
Phone: 63.2.551.5977
Fax: 63.2.551.5981
Marbella Building 1, Unit 102
2223 Roxas Blvd. Pasay City
Philippines

Poland
Konin
Bently Nevada Poland S.P. z.o.o.
Phone: 48.63.2457923
Fax: 48.63.2457841
P.O. Box 113
62-510 Konin 2
Poland
Poznan
Bently Nevada
Phone: 48.61.8410303
Fax: 48.61.8410443
ul. Mysliborska 62
PL-60432 Poznan
Poland

Portugal
Lisbon
DECADA Medida, S.A.
Phone: 351.21.4724900
Fax: 351.21.4724999
R. Alfredo Da Silva No. 2
Alfragide 2720-028 AMADORA
Portugal

Romania
Bucharest
Bently Nevada Romania, S.R.L.
Phone: 40.1.330.3249
Fax: 40.1.330.3360
Calea Vacaresti Street 240
Block 72A, Et 7, Apartment 25, Section 4
Bucharest
Romania

Russia
St. Petersburg
Alex Tchirkov
Phone: 7.812.553.5712
Fax: 7.812.553.7685
Pr. Morisa Toreza, 102/5, kv.221
Saint Petersburg, 194017
Moscow
Konstantin Yakovlev
Phone/Fax.7.095.3625569
P.O. Box 12
IVT AN Room 601
111116, Moscow
Russia

Saudi Arabia
Dammam
Bently Nevada
Phone: 966.3.882.7347
Fax: 966.3.882.5842
C/O A.A. Turki Corporation
P.O. Box 718
Dammam 31421
Kingdom of Saudi Arabia

Singapore
Duxton Hill
Bently Nevada Sales and Service
Phone: 65.2273510
Fax: 65.2277737
Singapore Pte, Ltd
No 3 Duxton Hill
Singapore 089589

Slovakia
Bratislava
Bently Nevada Slovakia s.r.o.
Phone: 421.7.64287841
Fax: 421.7.64461222
Polianky 17
84431 Bratislava
Slovakia

South Africa
Johannesburg
Bently Nevada South Africa (Pty) Ltd
Phone: 27.11.6294352
Fax: 27.11.6262324
P.O. Box 401030
Lower Germiston Road
Cleveland, Johannesburg 2022
Republic of South Africa

Spain
Madrid
Bently Nevada Espana S.A.
Phone: 34.91.902170414
Fax: 34.91.6531949
C/Segovia 21-1
28100 Alcobendas
Espana

Sweden
Stockholm
Bently Nevada Sweden
Phone: 46.8.7303050
Fax: 46.8.839292

Box 1567
SE-171 29 Solna/Stockholm
Shipping address: Vastra Vagen 5
SE-171 46 Solna Stockholm
Sweden

Taiwan
Taipei
Lumax International Corp Ltd.
Phone: 886.2.27883656
Fax: 886.2.27827369
th
7 Floor, No. 52, Sec. 3
Nan-Kang Rd
P.O. Box NK3-006
Taipei, Taiwan

Thailand
Rayong
Bently Nevada (Thailand) Ltd.
Phone: 66.38.682650
Fax: 66.38.682649
2/58 The Seaboard Bldg
Highway 3191 T. Map Ta Phut
A Muang, Rayong 21150
Thailand

United Arab Emirates

Abu Dhabi
C/O NEST
Bently Nevada Corporation
Phone: 971.2.6447981
Fax: 971.2.6448442
P.O. Box 7392 Abu Dhabi
Al Salam Street
United Arab Emirates

United Kingdom
Manchester
Bently Nevada (U.K.) Ltd.
Phone: 44.1925.818504
Fax: 44.1925.817819
2 Kelvin Close
Science Park North
Birchwood, Warrington, Cheshire, WA3 7BL
England

Venezuela
Maracaibo
Bently Nevada Venezuela
Phone: 58.61.916169
Fax: 58.61.927798
Av. 3G #65-79
Apartado Postal 10113, Maracaibo 4002
Maracaibo, Edo Zulia
Venezuela

BENTLY NEVADA PRODUCT RETURN FORM

Contact responsible for Bently Nevada Products:
Name:______________________________
Telephone:__________________________
Fax:________________________________
Email:______________________________
Contact responsible for Bently Nevada Shipment:
Name:______________________________
Telephone:__________________________
Fax:________________________________
Email:_______________________________

Site Address where Bently Product is located:

Street:_______________________________
Street:_______________________________
City:________________________________
Zip:_________________________________
State:_______________________________
Country:_____________________________
The malfunction description:
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
Please ship the product to the nearest Bently Nevada Designated
Repair Center or Sales and Service Office with this form attached.
Reference: NEED ROOT CAUSE ANALYSIS: PLEASE FORWARD
THIS PRODUCT AND THIS DOCUMENT TO BNC QUALITY
DEPARTMENT IN MINDEN!