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LEARNERS GUIDE
PROVIDE SILVER SERVICE
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the HEART Trust/NTA
*** 2003***
LG THHFAB0212A
LEARNERS GUIDE
This material is protected by copyright. Copying this material or any part of it by any means,
including digital or in any form is prohibited unless prior written permission is obtained from
the HEART Trust/NTA.
LG THHFAB0212A
TABLE OF CONTENTS
PAGE
Introduction..........................................................................................................................
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PROVIDE SILVER SERVICE
INTRODUCTION
Welcome
Welcome to the Learners Guide for Unit of Competency Provide Silver Service. This
is just one of a number of Learners Guides produced for the Commercial Food
Preparation Skills stream of the Tourism and Hospitality Industry, and it is designed to
guide you, the learner, through a series of learning processes and activities that will
enable you to achieve the specified learning outcomes for the competency unit.
The content of this guide was developed from the Competency Standard
THHFAB0212A, which is one of the basic building blocks for the National Vocational
Qualification of Jamaica (NVQ-) certification within the industry. Please refer to your
Learners Handbook for a thorough explanation of standards and competencies, and how
these relate to the NVQJ certification.
You are also advised to consult the Competency Standard and Assessment Instrument for
a better understanding of what is required to master the competency.
This Competency Unit
Provide silver service addresses the knowledge and skills required for effectively
providing silver service. The competency unit is comprised of the following elements:
Element 1:
Element 2:
Element 3:
As you go through each element, you will find critical information relating to each one.
You are advised to study them carefully so that you will be able to develop the necessary
knowledge, skills and attitudes for providing silver service.
LG THHFAB0212A
LG THHFAB0212A
Self-Assessment Checklist
- Provide silver service
Element 1
Element 2
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2.
3.
4.
5.
Yes
No
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Yes
No
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If you ticked all or most of the Yes boxes then you might not need to go through the
entire guide. Ask your learning facilitator to assist you in determining the most
appropriate action you should take.
If you ticked a few of the Yes boxes or none at all then you should work through all of
the guide, even though some of the material may be familiar to you.
Plan your learning based on your answers. Be sure to involve your learning facilitator
in the planning process.
How to use this Learners Guide
This Learners Guide is designed to assist you in working and learning at your own pace.
We suggest that you:
Check your progress at each checkpoint to ensure that you have understood the
material
Observe the icons and special graphics used throughout this guide to remind you of
what you have to do to enhance your learning. The icons and their meanings are as
follows:
LG THHFAB0212A
Definition Box
Words/phrases are defined or explained in this box. The
words/phrases being explained are in bold print.
Checkpoint
This denotes a brain teaser and is used to check your
understanding of the materials presented. No answers are
provided for the questions asked.
Activity
This denotes something for you to do either alone or with
the assistance of your learning facilitator.
Reference
Points you to the reference materials and other support
documents or resources used in compiling the unit content.
Ask your learning facilitator for help if you have any problems with the interpretation
of the contents, the procedures, or the availability of resources
Stop and complete each activity as you come to it. If the activity requires you to
perform an actual task, be sure to tell your learning facilitator when you get to that
activity so that he/she can make any arrangements
Get your learning facilitator to sign and date the Learner Logbook when you have
completed an activity
LG THHFAB0212A
Read the summary and complete the self-assessment checklist at the end of each
section or element.
When you have worked through all sections of the guide, complete the assessment
exercise at the end of the document. When you can tick every Yes box, you are ready
for assessment and should ask your learning facilitator to assist you in making the
arrangements to have your performance assessed.
Using the Computer and Other Resources
Where your activities refer you to the library, computer and Internet resources, ask your
learning facilitator to assist you with locating these resources. If you are getting your
training in an institution, there may be a library and computer laboratory. If this is not
the case, visit the local library and find out what resources are available.
If you are new to the computer and the Internet, someone should be able to show you
how to use these resources.
Please note that in many of your activities you have been referred to information on the
Internet. This is because the Internet has a vast amount of information that can help you
in acquiring the particular competencies. We would like to advise you, however, that we
cannot guarantee that all the sites will be available when you need them. If this happens,
ask your learning facilitator to assist you with locating other sites that have the
information you require.
Method of Assessment
Competency will be assessed while you are actually performing the tasks and related to
this competency, this may be in a real work place or a simulated situation that accurately
relates to the work situation. You are advised to consult the associated competency
standard and assessment instrument for further details relating to the assessment
strategies.
You may now start your learning. Have fun while you work!
LG THHFAB0212A
ELEMENT 1:
ELEMENT 2:
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitudes to prepare tables for silver service work in co- operation
with kitchen staff. Your instructor is there to assist you through the different activities, so
on completion you should be able to:
1. Prepare tables to silver service standard, with the appropriate equipment and
utensils for a given menu.
2. Set tables to silver service standard with the appropriate tableware.
3. Change cutlery on the table in silver service style and at the appropriate time,
to suit the customers choice of meal.
4. Establish liaison with kitchen staff to ensure correct preparation, presentation
and timing of meals.
5. Establish an appropriate relationship between chef and serving staff to ensure
that silver service between the kitchen and the dining room is maintained
effectively
PREPARE TABLES TO SILVER SERVICE STANDARD
Remember
LG THHFAB0212A
CHECKPOINT:
Identify the items you would need to prepare a table for silver
service. Why would you wish to prepare the table before the guests
arrives?
la carte
Table d hte
Entre plate
Joint knife
Fish knife
Soup spoon
Joint fork
Fish fork
Sweet fork- in front of plate
Dessert spoon
Sideplate
Sideknife on top of sideplate
Wineglass
Napkin
Knives on the right and forks on the left with the space between them determined
by the show entre plate
Cutlery is set in the order in which items will be used. First items to be used by
the guest are laid in the outer position
Sweet and dessert silver are laid horizontally at the top of the cover.
Tableware should not be spread out: cutlery should be grouped closely
LG THHFAB0212A
Cutlery and flatware are laid from a service salver or service plate or carried in a clean
service cloth.
Accompaniments
Cruets- salt, pepper, mustard and mustard spoon
Ashtray
Table number
Decoration
When the table is set, check that everything on it is scrupulously clean and well arranged.
Covers should face one another across the table
Flowers, cruets and other items should balance the table setting.
CHECKPOINT:
What is the difference between la carte and table d hte menus?
How would you set a table for la carte service?
Change cutlery
Cutlery laid in la carte cover, is changed as
required, to suit the choice of meal ordered by the
customer.
In a table dhte cover, the cutlery is changed or
removed according to the dishes chosen, once the order is taken.
The cutlery or flatware is always changed and/or removed using a service plate or
service salver and should never be carried in the hand.
The silver should be arranged neatly on the salver, with the spoons and forks tucked
underneath at right angles on either side. This allows easy handling, minimises noise,
accidents and looks neater.
CHECKPOINT:
When is it necessary to change the cutlery on a table that was already
set? How is cutlery taken to or removed from the table during silver
service?
LG THHFAB0212A
Confirming that the correct silver service is laid in accordance with the
customers choices
Avoidance of wrong orders being served
Sufficient food sent from the kitchen
Eliminating or minimising misunderstanding and incorrect interpretations of the
dishes being offered on the menu.
Co-ordinating the timing between courses
CHECKPOINT:
What are the possible consequences of not fostering a good working
relationship with the appropriate kitchen staff?
The efficiency of the serving staff is highly dependent upon that of the kitchen:
Sous-chef - assistant or.
deputy to the head chef
Components of dishes
Laying of table and changing of cutlery and flatware for silver service.
Training of serving staff as to ingredients of various dishes and the correct
accompaniments.
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The head chef (chef de cuisine) controls all sections of the kitchen as well as the cooks in
the various sections. He/she supervises and schedules the preparation, cooking and
service from the kitchen to all the dining areas, arranges the menu, does the final tasting
and inspection before service and pays attention to correct garnish and appearance of
dishes.
CHECKPOINT:
What are the responsibilities of the head chef? Explain, from your
knowledge or experience what each responsibility entails.
ACTIVITY:
Prepare and set a table for a table d hte menu using correct silver
service procedures. Describe each step and any precautions youve
taken. Your learning facilitator will arrange a visit to a hotel where
you will observe the kind of services practised. Write a report
detailing your observations and any new experience gained Pay
attention to the general layout of the room and the positioning of the
tables. Your learning facilitator will guide you.
Pay attention to the general layout of the room and the positioning of the tables
Your learning facilitator will guide you
Place tables and chairs in their correct position. Make sure that the table is steady and
in line with other tables then lay the correct size tablecloth. The corners of the
tablecloth should cover the legs of the table. Before laying cloth, tables should be
fitted with a baize or felt to:(a) deaden noise of plates, cutlery and glass (b) keep the
cloth in position (c) cushion the customers wrist. You can then fold napkins. Modern
tastes favour napkins folded simply and set on the cover plate then you can prepare
tableware, i.e. cutlery, flatware, hollow-ware (clean, burnish and polish).The last
thing you do is to set the table.
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Refer to: Dennis R.Lillicrap John A. Cousins (1990). Food and Beverage
Service, 3rd edition. Published by Hodder and Stoughton London, England.
John Fuller(1992). Modern Restaurant Service- A Manual for Students and
Practitioners, Published by Stanley Thornes Ltd - Cheltenham, Great Britain
LG - THHFAB0202A Provide Gueridon Service
LG - THHFAB0082A Maintain communication between kitchen and service
areas. Ask your learning facilitator how to access these
READY TO PROVE YOUR COMPETENCY?
Now that you have completed this element, see if you have fully grasped all the
components by doing the following Self-Assessment:
Checklist 1
1.
2.
3.
4.
Yes
No
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Yes
No
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Checklist 2
1.
2.
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Checklist 2
3.
4.
Contd
Yes
No
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ELEMENT 3:
LEARNING OUTCOMES
As you go through this element you need to ensure that you acquire the necessary
knowledge, skills and attitudes to use silver service techniques to serve meals. Your
instructor is there to assist you through the different activities, so on completion you
should be able to:
1. Select utensils and equipment correctly for silver service
2. Balance servers correctly and position them appropriately at the table for
silver service
3. Serve food items, including specialist dishes, correctly using the appropriate
silver service techniques.
4. Portion and place food and condiments correctly, based on advice from
kitchen or matre D
5. Handle hot dishes carefully and provide advice to customers
Trays, salvers, and large dinner plates: used for carrying food or drinks, cutlery and
small items such as salt or pepper cruets to and from
Cruet: small-stoppered bottle
the tables.
for holding salt, pepper, oil,
Silverware: cutlery, metal flatware, and hollowware
vinegar etc at table.
may be of stainless steel or EPNS (electroplated
nickel silver) Stainless steel is increasingly being
used instead of silver plated items owing to their
lower cost, durability, resistance to tarnish and low maintenance schedule.
Special table items: required for customers use with special dishes e.g. asparagus tongs,
lobster crackers, nut crackers, pastry forks, oyster forks, corn on the cob spears.
Sideboard and trolleys: for holding, preparing or serving of food and/or equipment
from/ during silver service.
Other items: cruets, ashtrays, toothpick holders, sugar bowl and tongs, flower vases,
finger bowls:
Utensils and equipment are selected appropriately for silver service, being guided by the:
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Specialist utensils and equipment may be selected depending on the dishes being
prepared and offered e.g. oyster fork, mustard spoon or guridon
CHECKPOINT:
List some equipment and utensils used in silver service and explain
briefly their use.
You should place a spoon and fork for service on the server with the portioned food:
then stand on the customers left with your feet together, with the server on the palm of
the left hand. Protect your hand with the pad of a folded service cloth then advance your
left foot forward and bring the server down to the level of the customers plate, just above
the rim, keeping the server perfectly level and taking the spoon and fork in your right
hand to serve food on to the plate. The food should be lifted with the spoon, with the fork
gently keeping it firm.
CHECKPOINT:
Describe how you would position and balance servers at the table for
silver service.
it
Using a silver ladle in your right hand, stir the soup in the tureen and pour into soup
plate
Serve the soup to the customer from his left.
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CHECKPOINT:
Select 2 dishes and say how you would serve them using silver
service style.
State the number of covers and whom you would serve first.
Hygiene
Cruets, bowls, bottles and other containers or holders of condiments are to be kept
scrupulously clean; wiped and refilled daily, emptied and washed weekly or as the need
arises.
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The service staff/dining room staff must liase with the kitchen (chef) or be instructed by
the mitre D as to the correct type, placing and portioning of food and condiments. This
will avoid errors such as:
Insufficient servings
Inappropriate use of condiments
Inadequate knowledge of the dish by the waiter, who is unable to advise the
customer correctly
Condiments (salt and sugar) are usually placed in the centre of the table, or are brought to
the table with the dish with which it is being served.
CHECKPOINT:
Salt and pepper are popular condiments. Name 2 other frequently
used condiments and suggest appropriate dishes with which they may
be served
Be aware of the need to clean and maintain containers for condiments daily
Hot dishes
Always take the necessary precautions and pay attention when handling hot dishes so as
to avoid accidents and injury to self, colleagues or customers:
Use a folded service cloth as a protection against heat from the serving dish and
all hot food is properly covered to prevent heat loss and deterioration in quality.
Serve plates of hot soup on under plate, taking care to avoid spillage on the plate rim. and
the under plate also prevents the soup contacting the waters thumb.
Using appropriate service implement (large spoon for vegetable lasagne) and advise
customers as to temperature of dishes being served to avoid injury and
accident
CHECKPOINT:
What precautions would you take when serving hot dishes to avoid
accidents and injury?
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ACTIVITY:
Demonstrate to the class the selection of utensils and the proper
service techniques used for preparing and serving food, silver service
style, given a table d hte menu
Remember to observe the proper way to carry cutlery and dishes to and from the table.
Your learning facilitator will arrange the demonstration and grade you on your
performance.
Refer to: Dennis R.Lillicrap, John A. Cousins (1990). Food and Beverage
Service, 3rd edition. Published by Hodder and Stoughton London, England..
John Fuller(1992). Modern Restaurant Service- A Manual for Students and
Practitioners. Published by Stanley Thornes Ltd - Cheltenham, Great Britain
LG - THHCOR0031A Follow workplace hygiene procedures
LG - THHFAB0101A Provide food and beverage service
Ask your learning facilitator how to access these
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4.
5.
Yes
No
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No
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Checklist 2
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4.
5.
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