ERP-II: Extended ERP

Knowledge Management

The only irreplaceable

capital an organization
possesses is the knowledge
and ability of its people.
1

Challenges . . .
85% of information is unstructured,
outside a database

30% of peoples time is spent

searching for information

The avg Fortune 500 co. has ~150TB of storage,

some are growing at 1TB day

Effective disk utilization is <50%,

with 20-40% wasted space

60%-80% of workers cant

find information they need

Data and content growth is now

estimated at 64% annually

81% of business is conducted on

unstructured information

Enterprises have to think in

terms of the TBs, PBs & Exabytes

IT searches to reduce costs, drive strategic

standards, and do more with less
2

Sources: IBM & Industry Studies, Customer Interviews

Defining Knowledge Management

Royal Dutch/Shell definition taken from the BSI Guide to Good Practice:

The capabilities by which communities within an

organization capture the knowledge that is critical to
them, constantly improve it and make it available in the
most effective manner to those people who need it, so
that they can exploit it creatively to add value as part of
their work.

European KM Framework

4European KM Framework, Source: Heisig & Iske (2003)

Portal Vendors
Vendor

KM Portal
Product

Feature Summary

Best Uses

Lotus/IBM

Lotus Raven 1.0 (in

beta)

Intelligent taxonomy
QuickPlace
collaboration tool
Assigns value to data
based on how often it
is used
Portal replication
Facilitates content
management

Self-creating and refining

taxonomies
Personnel resources linked to
data sources
Advanced collaboration
Easy portal repurposing
Rapid application development
with associated KM packages

Open Text

MyLivelink Portal 1.0

with Livelink 8.5.1 KM
software

Integrated work flow

Quick integration of
features
Quick portal
deployment

Integrated KM
Document management and
work flow
Custom collaboration spaces
(personal, project, or enterprise)

Vendor

KM
Portal

Feature Summary

Best Uses

Plumtree

Plumtree
Corporate
Portal 4.0

Automatic population
E-mail, voice, and
wireless notification
Integration with LDAP
directories
E-room tools

Easy and extensive

content and application
integration
Scalability
Advanced security
Trainable taxonomies
Various data access
Customization and
extensibility

Woolamai

WebMeta Quick integration

Engine 1.0 Flexible portal interface
Knowledge taxonomy
adapts to data views
Data-mining
functionality
Web site statistics

Usability
Tracking site statistics
Content streaming to
wireless devices

Knowledge Management In Reliance Industries

Business Problem: Capture and share knowledge floating among more than 4,000 employees

in RIL
IT Solution: Implemented a KMS
KMS features:
e-learning
News letters and internal circulars
Appointments and awards
Announcements
Email
Knowledge center
Search facility like Google

Impact: The company will approximately save Rs. 50 Crores in licenses, hardware and

manpower cost, apart from improved systems.

Waste of Rs 100 Crores in a particular year on duplicity of work and lack of knowledge
sharing.

Culture Change Matrix

Individual Development

TRUST IT

TEST IT

TRY IT

Awareness
8

Participation

Preference

Loyalty