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Basic Network Concepts

:

Data communication and transmission techniques

Fundamentals of OSI and TCP/IP model

IP address classes

IP subnetting

IPv6 fundamentals

Basics of switching

Windows Functionalities:

Installing Windows Operating System on desktops

Managing and troubleshooting access to shared folders

Configuring and troubleshooting hardware devices and drivers

Troubleshooting system startup and user login problems

Configuring and troubleshooting remote connections

Configuring and troubleshooting Internet Explorer

Configuring and troubleshooting Outlook Express

Resolving issues related to application customization

Identifying and troubleshooting problems related to security permissions

DHCP

DNS

Scheduling tasks

Top Interview Questions for a Desktop Support Engineer (Microsoft) Position:
All of the questions below are very common and must be prepared for before facing any interview for
a Desktop Support or Windows Administration Engineer position.
Q: Which Windows OS are you most comfortable with?
A: This is a very basic question and you can prepare your answer by researching which OS version
is used by the company you’re applying in. Be sure to do a little reading on the systems you are
familiar with, so you can showcase your skills.
Q: Why do we use DHCP?
A: Dynamic Host Configuration Protocol (DHCP) is used to assign dynamic IP addresses to network
devices, allowing them to have a different IP address each time they are connected to the network.
Q: What is DNS and why do we use it on workstations?

Q: What is a default gateway? What happens if I don’t have one? A: A default gateway is a routing device used to forward all traffic that is not addressed to a destination within the local network or local subnet.A: The Domain Name System (DNS) is used to resolve human-readable hostnames like www. Windows redirects all domain names to resolve into IP addresses. Select the tab labelled BOOT. The boot. Dial-up internet connections do not require a default gateway though because it is present in the ISP itself. A system configuration window will pop up.22. Click Apply and your computer will boot into Safe Mode the next time it restarts. Only specific programs and files with limited driver support are needed to run the operating system. A dialog box will open detailing the location of any invalid operating system locations.201. Q: Which command is used to check IP configuration? .INI. starting with Windows NT. now go to the Boot tab. we have to start Windows in Safe Mode in order to remove spyware or for troubleshooting driver problems and other diagnostic purposes. change bad drivers and perform other diagnostic tasks that cannot be done in Normal Mode. Q: How do I edit my Boot.intenseschool. it is not possible to communicate with the network device/host of different networks.ini? A: From Windows: Open Run.143. check the “Safe boot” box and select “Minimal” for a typical safe boot. The DNS address is configured on workstations.ini file also provides flexibility for dual booting multiple operating systems on the same computer. Q: What is the use of the BOOT. Q: What is the use of Safe Mode? When should we use it in Windows? A: Often. Q: How do I start in Safe Mode? A: Method 1: Reboot the computer. If you don’t have a default gateway. type “msconfig” and press Enter to open System Configuration Utility. Click the button labelled Check All Boot Paths.ini files are required in booting Windows operating systems.ini file? A: Boot. Method 2: Open Run. Start pressing the F8 key as soon as your system starts to boot. type “msconfig” and press Enter. Q: How do I find the path that a packet takes to its destination? A: Using “tracert” command lets you see the path travelled by a packet to its destination.com into machine-readable IP addresses like 69. This will allow you to attempt to remove viruses. This will open multiple boot options including Safe Mode.

subnet mask. Make sure it checks every file on the computer. 1. try using that RAM on another system. Pull out the RAM card. Cat 5 (Category 5 where 5 indicates twists per inch) & Cat 5e (5e indicates 5 twists per inch per pair which leads to reduced cross talk). and infected CDs/DVDs. 2. high CPU usage and faulty RAM. Every BSD has a unique code. After that. default gateway. Both Cat 5 & 5e are UTP cables that can support up to 100 Mbps. right click on hard disk to convert a basic disk to dynamic disk. try searching it on Google to find a solution. Q: What is the blue screen of death? A: A Blue Screen error is mainly due to hardware or software incompatibility within the system. What is the maximum length of LAN cable for proper communication? A: There are mainly two types: 1. and be aware of all software and programs that run on your computer. email attachments. Q: How can I make my hard disk dynamic? A: Go to Run then type diskmgmt. Q: What are some common sources of computer viruses and how can you prevent being infected? A: Some common sources are Internet downloads. Note: You should be logged in with an administrator account. You can use trusted anti-virus software and update it regularly.A: You can use ipconfig /all to display all of the current TCP/IP configuration values. . Backup your system periodically in case a major infection occurs. and re-insert. you will usually see a reduction in speed. rub it with rubber on the chip side. Q: Describe some commonly used LAN cables.msc. Try the following options. If a BSD still occurs. including the IP address. 2. Cat 6 & 6e are UTP cables that can support up to 1 Gbps. Never click a suspicious link or download a suspicious file. and Windows Internet Naming Service (WINS) and DNS configurations. The most common reasons for a Blue Screen of Death (BSD) are unwanted software installation. After about 80 meters (260 feet). 3.

Click OK. b. for example 64bit Win7. Locate Windows Update. This folder is very similar to the system32 folder of the 32-bit OS.Q: Windows cannot currently check for updates. Go to Run. d. If any system is showing “NTLDR is missing” then you need to copy the NTLDR file from operating system CD. f. type “services. It is not possible for anyone to list every possible question.microsoft. c. do a quick recap of relevant technologies. but you can get more frequently asked interview questions for Desktop Support (Microsoft) Jobs from the download link posted here. what could be the possible reasons? A: There could be two possible reasons: 1. Tips for Preparing for an Interview  Study: Before an interview. It helps in loading the operating system. In Start-up type. select Enable. Missing/corrupted files 2. ask me below @ the Comments section. Q: What do you mean by NTLDR Error? A: NTLDR is known as the Network Loader.com/mats/windows_update/ Method 2: Please follow the steps below: a. Right click on Service and select Properties. If you find any difficulty in answering any questions. The questions above are very tricky and important from the standpoint of clearing any interview for a Desktop Engineer (Microsoft) position. Update services down Method 1: Contact Microsoft: http://support. .msc” without quotes and press Enter. Click Start under Service status. Q: What is the SysWOW64 folder? A: It is normally found in a 64-bit OS. e.

This article is the o . make sure that your work experience. Update resume: Read your resume through. don’t copy and paste anything in it. This gives a new employer an easy way to understand your knowledge level. and project details match your resume. You must be aware of your strengths and weaknesses.  Prepare professional certifications: One of the best ways to prove the technical skills mentioned in your resume is through certifications.  Update LinkedIn profile: Update your LinkedIn profile regularly. qualifications.