USER GUIDE_

SupraPlus Wireless
......................................................................................

PROFESSIONAL HEADSET SYSTEM

TABLE OF CONTENTS

PACKAGE CONTENTS

Package Contents

Features

Setup

Setup Handset Lifter (Optional)

Charging

Positioning

Adjusting Fit

10

Multi-shift Pairing

10

Making/Answering/Ending Calls

11

Checking Compatibility

13

Volume

14

Headset Controls

16

Base Indicator Lights

17

Troubleshooting

18

Subscription

20

System Reset

20

Voice Tube Replacement

20

Battery Replacement

21

Additional Parts (if required)

22

Regulatory Notices

23

Register Your Product Online

Headset

(One model included in each packageall available models shown.)

Monaural
Voice Tube

Binaural
Voice Tube

Binaural
Noise-canceling

Monaural
Noise-canceling

Removable
Comfort Pad

Alternative Ear
Cushions

Spare
Voice Tube

Base

Telephone Cord

Handset Lifter

AC Charger

Additional parts (if required). Details on page 22.

(Optional)

Visit www.plantronics.com/productregistration to register your product online so we can

provide you with the best possible service and technical support.
Ringer
Microphone

Extender Arm
with Stabilizers

For
Nortel i2004
phones only

FEATURES

FEATURES
Base
- Bottom
View
Base
- Bottom
View

Base
- Top
View
Base
- Top
View

Telephone
Handset
Telephone
Handset
Jack
Jack

Front:
Front:
Indicator
Lights
Indicator
Lights
Talking
(Green)
Talking
(Green)
Power
(Red)
Power
(Red)
Charging
(Amber)
Charging
(Amber)

Handset
Lifter
Jack
Handset
Lifter
Jack
AC AC
Charging
Jack
Charging
Jack
Telephone
Cord
Jack
Telephone
Cord
Jack
Speaking
Volume
Speaking
Volume
Major
Adjust
Major Adjust

Charging
Cradle
Charging
Cradle
Headset
Headset
Telephone
Telephone
Configuration
Dial
Configuration
Dial

TalkTalk
Indicator
Light
Indicator
Light

Rear:
Rear:

Listening
Volume
Listening
Volume

Speaking
Volume
Speaking
Volume
Minor
Adjust
Minor Adjust

CallCall
Control
Button
Control
Button

IntelliStand
IntelliStand
On/Off
Switch
On/Off
Switch
(to(to
automate
automate
call
control
button)
call
control
button)
Listening
Volume
Listening
Volume
Major
Adjust
Major Adjust
Telephone
Cord
Telephone
Cord

Voice
Tube
or or
Voice
Tube
Noise-Canceling
Noise-Canceling
Microphone
Microphone
Handset
Lifter
Handset
Lifter

Mute
Mute
Handset
Lifter
ArmArm
Handset
Lifter
Power
Cord
Power
Cord
Ringer
Microphone
Ringer
Microphone
Jack
(remove
cover)
Jack (remove
cover)
Height
Switch
Height
Switch
Accessory
Jack
Accessory
Jack

SETUP
1

Unplug the handset cord from phone.

SETUP
2

Plug the telephone cord that is connected

to the SupraPlus base into the handset
jack on the phone.

Base - Bottom View

4A

3A

9v

CAUTION: Your phone may have two similar

jacks. Put the cord only in the jack from
which the handset came.

4
D

Plug the handset cord into the

handset jack in the base.
Push in until it clicks.
A

Plug the AC charger into the

bases AC charging jack.
Push in firmly.

Complete

Plug the handset cord into the handset

jack in the bottom of the base.
See step 3A for detailed location.
NOTE: The access to the handset jack is
fairly small. If you have large hands you may
want to ask someone with smaller fingers
to do this step.

Plug the AC charger into an outlet and

into the bases AC charging jack.
See step 4A for detailed location.

SETUPHANDSET LIFTER (Optional)

1

CHARGING

1. Slide headset into charging cradle;

the earpiece with the microphone
goes into the cradle.
2. Gently press down on the headset
to ensure that headset is in correct
position. Amber charge indicator
light on base will flash while
charging and will change to solid
amber when fully charged.

1
2

20 minutes = minimum
chargeto continue setup

3 hours = full charge

1. Plug handset lifter power cord into handset lifter jack on base. Push firmly into
base.
2. Position handset lifter under the handset on your phone. Verify that the lifter is
located on top of the telephone speaker. If not, you will need to attach the ringer
microphone as described on page 22.

POSITIONING

NOTE: Remove only a tiny piece of mounting tape backing to temporarily stick lifter into
position; you may need to move it later.

12

IntelliStand
off
IntelliStand
on

Set the IntelliStand switch to

IntelliStand off () if you
want to control the handset
lifter with the call control
button on your headset.

The minimum recommended separation distance is shown above.

Set the IntelliStand switch to
IntelliStand on (=) if you want
the handset to automatically
pick up when you take the
headset off the charging cradle.

Important: Incorrect positioning can cause noise and interference problems.

ADJUSTING FIT

MAKING/ANSWERING/ENDING CALLS
Without Handset lifter

NOTE: Depending on preference, you

can replace the pre-installed
leatherette ear cushions with the
alternative foam cushions included.

1. Adjust headband to fit.

2. Rotate voice tube or noise-canceling microphone until it is pointed towards your chin.

MULTI-SHIFT PAIRING

To make a call:
1. Take your handset off-hook. Dial tone should sound through handset (if not, check
compatibilitysee page 13).

1
Enable

2. Press the call control button on the headset. The talk indicator lights on both the
base and the headset should go on, indicating a successful link. Dial tone should
sound through headset. Dial using the telephone keypad.

OR

Disable

To answer a call:
1. Take the handset off-hook.
2. Press the call control button on the headset to answer a call.
To end a call, press the call control button on the headset, then hang up the handset.
NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 13).

1. To pair another headset to the same base, you must first enable the multi-shift
pairing feature. Long press (5 sec.) the speaking volume minor adjust up button on
back of base until the power indicator light flashes.
2. Place a charged headset in charging cradle and red indicator light on base will flash
for 2 seconds if the multi-shift pairing feature is enabled. Within 10 seconds of doing
so, press either the "+" or "-" listening volume button for 3 seconds until
the headset talk indicator lights to indicate pairing mode, and goes out after
successful pairing. Repeat steps 1 and 2 if headset and base do not link when call
control button is pressed.
NOTE: Only the last paired headset will work with the base. You must NOT be in talk mode (i.e.
on a call) to enable or disable this feature.
To disable the multi-shift pairing feature, long press (5 sec.) the speaking volume minor
adjust down button until the power indicator light flashes.

10

11

MAKING/ANSWERING/ENDING CALLS
With Handset Lifter (Optional)
With Handset Lifter (Optional)

CHECKING COMPATIBILITY
NOTE: The compatibility setting of 1 is set at the factory to work with most phones. However,
if you do not hear a dial tone, if either you or the recipient is having trouble hearing, or if you
experience buzzing/hissing, please follow the directions below.

1
1

1. Press the call control button on headset to activate handset lifter and lift handset
from phone. Dial tone should sound if the handset is raised high enough.

To first test proper set up of the handset lifter:

2
2

2. If no dial tone, adjust handset lifter height switch or reposition lifter under handset.
If you still do not hear a dial tone, you may need to insert extender arm (see page
22) or check compatibility (page 13).
Use mounting tape to secure handset lifter in position.

2
2

If you cannot hear a dial tone through your headset, use a coin or small screwdriver to
turn the telephone configuration dial until you can. Make sure that a number is aligned
with the position indicator.
Place a call to someone you know. While speaking, turn the configuration dial through
the four positions. Select the position that provides the best sound quality for both you and
the recipient.

1
1

To make/answer a call:
1. Press the call control button to raise the handset lifter.
2. Use the telephone keypad to dial the number.
To end a call, press the call control button to lower the handset lifter. (Phone will hang up.)
NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 13).

12

13

LISTENING VOLUME

SPEAKING VOLUME

NOTE: Be sure to set your telephones volume at the mid range before adjusting the SupraPlus
Wireless volume.

Minor Adjust

Push on the + and buttons to adjust

listening volume in minor incremental
adjustments.

Major Adjust

Use listening volume major adjust

control on the back of the base for large
incremental adjustments.

Minor Adjust

Major Adjust

Headset Mute

Use the speaking volume minor adjust

control on the back of the base for minor
incremental adjustments.

Use the speaking volume major adjust

control on the bottom of the base for large
incremental adjustments.

NOTE: You must be in talk mode (i.e. on a

call) to adjust.

NOTE:

A is the lowest setting.

B is the most common setting.
D is the loudest setting.

NOTE: 1 is the loudest setting.

4 is the lowest setting.

Headset Mute

To mute headset, press the mute button straight in.

Press again to unmute.
Talk indicator light on base will flash while muted.
You will hear 3 rapid beeps every 30 seconds to indicate
that mute is on.

14

15

HEADSET CONTROLS

BASE INDICATOR LIGHTS

Indicator Lights
Talking/Muted (Green)
Power (Red)
Charging (Amber)

Base Features
Tone

Press + to increase Ascending/descending

tones
or to decrease

Mute

Short key press

3 mid tones = Mute

3 low tones = Unmute
NOTE: Tones repeat every
30 seconds when muted.

Feature

Action

Tone

Listening volume
Action
major adjust

Slide switchLight

Increase in
overall volume

Charging

Flashes amber
No tone
Slide switch
Solid amber

Power
Speaking volume
Talking

Solid red Single tone,

Short key press
3 tones at limit
Solid green

Muted

Flashes green

1
2
3
4

Listening volume
minor adjust

Key

Action

Feature

Key

Speaking volume
major
adjust
Fully
Charged
minor adjust

Answering/
ending calls

Short key press

Low battery
warning

Replace headset in
charging cradle

N/A

Out of range
warning

Move closer to base 2 tones

N/A

Incoming call
notification*

Press call control

button to
answer call

Mid tone
1 tone every 10
seconds

3 repetitive tones

* Only works when using optional Handset Lifter.

16

17

TROUBLESHOOTING
Problem Problem

Solution Solution

in
I plugged everything
Check
AC charger
is connected
the base unit.
in that the
I plugged everything
Check
that the jack
AC charger
jack istoconnected
to the base unit.
but the lights
Check that the
AC charger
a workingto a working
butwont
the lights wont
Check
that the is
ACsecurely
chargerconnected
is securelytoconnected
come on. come on.
wall outlet. wall outlet.
Check that the
AC charger
modelissupplied
by supplied
Plantronics.
Check
that the is
ACthe
charger
the model
by Plantronics.
My headsetMy
does
phone
connected
the base units
cord phone cord
headset does Check that the
Check
thatisthe
phone istoconnected
to thephone
base units
pushed
not work with
and itinisfirmly.
pushed in firmly.
notthe
work with the jack and it isjack
base unit. base unit.
Check that the
phone
is connected
the basestophone
Check
thathandset
the phone
handset istoconnected
the bases phone
handset jackhandset
and it isjack
pushed
and itinisfirmly.
pushed in firmly.
Headset may
be out of
range
of the
base. of
Move
to base
Headset
may
be out
of range
the closer
base. Move
closer to base
unit until headset
is within
range.
Range
variesRange
with office
unit until
headset
is within
range.
varies with office
environment.
environment.
Headset battery
is dead.
Recharge
battery by
Headset
battery
is dead.the
Recharge
theplacing
batterythe
by placing the
headset in the
headset
charging
cradle.
See cradle.
page 9. See page 9.
headset
in the
headset
charging
Listening volume
too
low.
Press
the
volume
up
button
on
the
Listening volume too low. Press the volume up button on the
headset. If the
volumeIf is
still
too low,
select
listening
headset.
the
volume
is still
tooanother
low, select
another listening
volume major
adjustmajor
switch
setting.
Seesetting.
page 14.See page 14.
volume
adjust
switch
Incorrect configuration
dial setting for
phone.
Try other
Incorrect configuration
dialyour
setting
for your
phone. Try other
configuration
dial settingsdial
on the
base on
unit.
the selected
configuration
settings
theEnsure
base unit.
Ensure the selected
number is innumber
line withisthe
position
indicator.
See
page
13.
in line with the position indicator. See page 13.
You may have
tomay
resubscribe
your headsetyour
withheadset
the base.
See
You
have to resubscribe
with
the base. See
page 10. page 10.
Press
the mute
button
on headset
Callers cannot
Headset
is muted.
Press
the mute
button to
onunmute
headset to unmute
Callers cannot Headset ismuted.
the microphone.
See page 15.See page 15.
hear me. hear me.
the microphone.
Improper positioning
of
voice
tube
or
noise-canceling
Improper positioning of voice tube or noise-canceling
microphone.microphone.
Try various other
positions.
Try various
other positions.
Voice tubemay
betube
clogged
tube models
only).
Remove
Voice
may(voice
be clogged
(voice tube
models
only). Remove
voice tube and
testtube
to see
callers
canif hear
youcan
without
it. Ifwithout it. If
voice
andiftest
to see
callers
hear you
they can, then
replace
the replace
clogged the
voice
tube. See
page
20.See page 20.
they
can, then
clogged
voice
tube.
Speak volume
is too
low. Increase
theIncrease
speakingthe
volume
by volume by
Speak
volume
is too low.
speaking
adjusting theadjusting
speakingthe
volume
minor
adjust
buttons
on
the
speaking volume minor adjust buttons on the
base unit asbase
described
page 15. If
volume
still
too low,
unit asondescribed
onthe
page
15. If is
the
volume
is still too low,
select another
speaking
volume
major
adjustmajor
setting
as setting as
select
another
speaking
volume
adjust
described ondescribed
page 15. on page 15.
Incorrect configuration
dial setting for
phone.
Try other
Incorrect configuration
dialyour
setting
for your
phone. Try other
configuration
dial settingsdial
on the
base on
unit.
the selected
configuration
settings
theEnsure
base unit.
Ensure the selected
number is innumber
line withisthe
position
indicator.
See
page
13.
in line with the position indicator. See page 13.
I can hear aIdial
Phone
in more
thanin
one
configuration
dial position.dial
Useposition.
the
cantone
hearin
a dial tone
in will work
Phone
will work
more
than one configuration
Use the
more than one
sounds best
you and
thetoperson
more than one position that position
that to
sounds
best
you andyou
thecall.
person you call.
configuration
position. position.
configuration
I cannot hear
a dial tone
Check
phone
is connected
the bases to
phone
cord jack.
I cannot
hear a dial
tone thatthe
Check
that
the phone istoconnected
the bases
phone cord jack.
See page 6. See page 6.
in any configuration
in any configuration
position. position.
Check thatthe
phone
handset
is connected
the bases to
phone
Check
that
the phone
handset istoconnected
the bases phone
handset jack.handset
See page
6. See page 6.
jack.
I cannot hear
cordsthat
andall
jacks
areand
connected
I cannot hear Check thatallCheck
cords
jacks arecorrectly.
connected correctly.
caller/dial tone.
basethat
has the
power
(red
light)
and thelight)
headset
caller/dial tone. Check thatthe
Check
base
hasindicator
power (red
indicator
and the headset
battery is fully
charged.
battery
is fully charged.
Try other phone
dial settings on
base unit.
Ensure
Try configuration
other phone configuration
dialthe
settings
on the
base unit. Ensure
the selected the
number
is in number
line withisthe
Seeindicator.
page 13. See page 13.
selected
in position
line withindicator.
the position
Ensure youare
in headset
mode.
Pressmode.
the callPress
control
to button to
Ensure
you are
in headset
thebutton
call control
select correctselect
mode.
The talk
indicator
lightindicator
on the base
correct
mode.
The talk
lightisongreen.
the base is green.

18

TROUBLESHOOTING
Problem Problem

Solution Solution

Sound in handset
speaking
volume
by changing
thechanging
speakingthe
volume
Reduce
Soundis
in handset
is
speaking
volume by
speaking volume
Reduce
switchadjust
setting.
See setting.
page 15.See page 15.
major
echo in
distorted/hear
switch
distorted/hear
echo
in adjustmajor
handset. handset.
towards
your
chin.
Point microphone
Point microphone towards your chin.
Listening volume
too high
on phone.
If on
your
phoneIfhas
handset
volume
too high
phone.
youraphone
has a handset
Listening
volume control,
lower
this until
thethis
distortion
disappears.
volume
control,
lower
until the
distortion disappears.
If the distortion
is
still
present,
lower
the
listening
volume
adjust
If the distortion is still present, lower the listening volume adjust
button on thebutton
headset.
If the
distortion
persists,
select
another
on the
headset.
If the
distortion
persists,
select another
listening volume
major
adjustmajor
switchadjust
setting.
See setting.
page 14.See page 14.
listening
volume
switch
Base is too close
orcomputer
phone. See
9 for
Baseto
is computer
too close to
orpage
phone.
See page 9 for
proper positioning.
proper positioning.
System needs
to be reset.
system
resetsystem
as described
System
needs Perform
to be reset.
Perform
reset as described
on page 20. on page 20.
Speaking volume
is too
high. Lower
the speaking
volume
by volume by
I can hear too
much
Speaking
volume
is too high.
Lower the
speaking
I can
hear too much
adjusting theadjusting
speakingthe
volume
minor
adjustminor
buttons
on the
base.on the base.
backgroundbackground
conversation,
speaking
volume
adjust
buttons
conversation,
still
too high,
select
another
speaking
volume
noise or sidetone.
the
volume
is still
too high,
select
another
speaking volume
noise or sidetone.If the volumeIf is
major adjustmajor
setting.
See
page
15.
adjust setting. See page 15.
People I talkPeople
to canI talk to can
Move the SupraPlus
base
furtherbase
awayfurther
from your
phone.
Move theWireless
SupraPlus
Wireless
away
from your phone.
hear a buzzhear
in thea buzz in the
AC charger
a powerinto
strip.
Plug the
AC Plug
charger
is
ACplugged
chargerinto
is plugged
a power
strip.
the AC charger
background.
into the wallinto
directly.
background.
the wall directly.
Picking upanother
frequency.
the Plantronics
Pickingradio
up another
radioCall
frequency.
Call the Plantronics
Technical Assistance
for anCenter
RF filter.
TechnicalCenter
Assistance
for an RF filter.
Battery talkBattery
time talk time Battery is going
bad.isReplace
theReplace
battery with
a new battery
Battery
going bad.
the battery
with a new battery
performance
is
21.See page 21.
performance
is pack. See page
pack.
significantlysignificantly
degraded degraded
even after aeven
full recharge.
after a full recharge.
The call is dropped.
Headset lostHeadset
subscription.
Try to reset Try
the to
system.
Seesystem.
page See page
The call is dropped.
lost subscription.
reset the
(Talk indicator
onindicator
the
work,
trynot
thework,
resubscription
procedure on
(Talk
on 20.
theIf this does
20. not
If this
does
try the resubscription
procedure on
headset andheadset
base will
page
10.
and base will
page 10.
not be illuminated.)
not be illuminated.)
I hear staticI that
Try toisreestablish
a link by pressing
thepressing the
hear static that Link to headset
Linkistolost.
headset
lost. Try to reestablish
a link by
does not allow
toallow mecall
button.
doesme
not
to control call
control button.
communicate.
charger
from
the base
forthe
5 seconds,
plug then plug
communicate. Unplug the AC
Unplug
the AC
charger
from
base forthen
5 seconds,
back in.
back in.
Reset the whole
as described
page 20. on page 20.
Resetsystem
the whole
system asondescribed
seconds
byisa caused
low battery
I hear beepsI hear
in beeps in One beep every
One10
beep
every is
10caused
seconds
by a warning.
low battery warning.
Recharge battery
by returning
it returning
to the baseit charge
cradle
for cradle for
the headset.the headset.
Recharge
battery by
to the base
charge
one to threeone
hours
until
charge
light
stays
lit
or
quits
blinking.
to three hours until charge light stays lit or quits blinking.
Two beepsisTwo
an out
of range
warning.
Move
closerMove
to thecloser
base. to the base.
beeps
is an out
of range
warning.
Three rapid
beepsrapid
everybeeps
30 seconds
your
mute isyour
on. mute is on.
Three
every indicates
30 seconds
indicates
Press the mute
button
once
to
turn
mute
off.
Press the mute button once to turn mute off.
When an optional
is connected,
repetitive
beeps
When lifter
an optional
lifter is three
connected,
three
repetitive beeps
indicate a call
is coming
the headset.
Press
the call
control
indicate
a callinto
is coming
into the
headset.
Press
the call control
button on the
headset
to answer
button
on the
headsetthe
to call.
answer the call.
Handset lifter
is installed
Be sure the Be
handset
lifter
power lifter
cord is
firmly
pushed
into pushed
the
Handset
lifter is installed
sure the
handset
power
cord
is firmly
into the
handset lifter
jack onlifter
the base.
but does notbut
liftdoes
handset.
handset
jack on the base.
not lift handset.
My handsetMy
lifter
operates
IntelliStand IntelliStand
is enabled. To
disable the
lifter,
move the
handset
lifter operates
is enabled.
To handset
disable the
handset
lifter, move the
every time Ievery
remove
orI remove
IntelliStand
switch to position
time
or
IntelliStand
switch to. position .
replace my replace
headsetmy
in the
headset in the
base unit. base unit.

19

SUBSCRIPTION

BATTERY REPLACEMENT

The headset and base unit are supplied subscribed to each other. However, if you wish
to use a replacement headset with the base unit, then the units must be re-subscribed. To
do so, please follow the instructions on page 10 for Multi-Shift Pairing.

SYSTEM RESET
To recover from some fault conditions (refer to the Troubleshooting Section), you may need
to perform a system reset. To perform the system reset, follow this procedure:

1. Simultaneously press the call control

button and both the "+" and "" volume
buttons for 5 seconds. When the talk
indicator light on the headset blinks,
release all buttons.

Use hook end of tool to

hook battery wires and
pull toward open battery
door until battery moves
out from behind post.
Use fingernail to lift off and
flip open battery door.

AN
D

The custom battery supplied should last 23 years. When talk time decreases significantly,
you should replace the battery. Call Plantronics at (800) 544-4660 ext. 5538 to order one. Once
you receive it, follow directions below to replace. The tool shown in Steps 2 and 5 is included
with your replacement battery.

3. Disconnect the AC charger from the

AC charging jack for 5 seconds.
4. Reconnect.
The system reset operation is complete.

Before replacing battery

into compartment, please
be sure battery wires are
on side closest to opened
battery door; the battery
cannot be installed properly
if wires are on other side.

Once battery is removed,

gently disconnect battery
connector; do not pull hard.

2. Press the call control button again.

The talk indicator light will again blink
briefly to indicate the headset is back
to normal operation mode.

VOICE TUBE REPLACEMENT

1

To replace voice tube:

1. Slide old voice tube out.
2. Slide in spare voice tube.

20

2
Using the "Y" end of the
tool, press the battery backwards and away from battery door until the left corner of the battery tucks
under the post in the battery compartment. Tuck all
of the battery wires and
connectors into the battery
compartment.

Close door so
that it is flush
with headset.

21

Stabilizers

Extender Arm
ADDITIONAL
PARTS
(If required)
Stabilizers
2

Extender Arm
1

Stabilizers

Use extender arm when the handset lifter needs additional stability lifting and
returning to cradle.
1. Slide extender arm onto lifter.
Ringer
Microphone

2. Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to
gently grip the phone.

3
Ringer
Microphone
1
3

Ringer Microphone
2

1
2

Use ringer microphone when the telephone speaker is not

located directly under the handset.
1. Remove cover from ringer microphone jack on back of lifter.
2
2. Connect
ringer microphone plug.

3. Place ringer microphone over phone speaker. Remove adhesive tape and attach.

For Nortel i2004 phones only

For Nortel i2004 phones only

REGULATORY NOTICES
FCC Requirements
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception
which can be determined by turning the radio or television off and on, the user is encouraged to try to
correct interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on another circuit.
4. Consult the dealer or an experienced radio/TV technician for help.
FCC REGISTRATION INFORMATION Part 68
This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the
exterior of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX.
If requested, this information must be provided to your telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible jack that is also compliant. See installation instructions for details.
The REN is useful to determine the quantity of devices you may connect to your telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most,
but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of
devices you may connect to your line, as determined by the REN, contact your local
telephone company. For product approved after July 23, 2001, the REN for this product is part of the
product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the REN
without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, the REN is
separately shown on the label.
If this telephone equipment causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance notice isnt
practical, the telephone company will notify the customer as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the proper functioning of your equipment. If they do, you will be notified in advance in order
for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this unit, for repair or warranty information, please contact customer service at (800) 544-4660. If the equipment is causing harm to the network, the telephone company may
request that you disconnect the equipment until the problem is resolved.
DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components.
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lighting transients, are very destructive to customer terminal equipment connected to AC power sources.

Exposure to RF Radiation
The internal wireless radio operates within the guidelines found in radio frequency safety standards and
recommendations, which reflect the consensus of the scientific community. Independent studies have
shown that the internal wireless radio is safe for use by consumers. Visit www.plantronics.com for more
information.
NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user's authority to
operate the equipment.

For Nortel i2004 phones only

22

23

WARRANTY
Limited Warranty
This warranty covers defects in materials and workmanship of products manufactured,
sold or certified by Plantronics which were purchased and used in the United States.
This warranty lasts for one year from the date of purchase of the products.
This warranty extends to you only if you are the end user with the original purchase
receipt.
We will, at our option, repair or replace the products that do not conform to the
warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/
pre-owned or new products or parts.
To obtain service in the U.S., contact Plantronics at (800) 544-4660 ext. 5538.
THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS.
This warranty gives you specific legal rights, and you may also have other rights that
vary from state to state. Please contact your dealer or our service center for the full
details of our limited warranty, including items not covered by this limited warranty.

MAINTENANCE
1. Replace voice tube every 6-9 months (voice tube models only).
2. Unplug the unit from the telephone and the AC charger from the power source
before cleaning.
3. Clean the equipment with a damp (not wet) cloth.
4. Do not use solvents or other cleaning agents.

TECHNICAL SUPPORT
The Plantronics Technical Assistance Center is ready to assist you! Dial (800) 544-4660 ext.
5538, or visit the support section of our website at www.plantronics.com/support.

S O U N D I N N O VAT I O N

Plantronics Inc.
345 Encinal Street
Santa Cruz, CA 95060 USA
Tel: (800) 544-4660
www.plantronics.com
2006 Plantronics, Inc. All rights reserved. Plantronics, the logo design, IntelliStand, Plantronics Sound
Innovation, SupraPlus, and the voice tube clear color and shape trade dress are trademarks or registered
trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
Patents U.S. 5,210,791: 6,735,453; 6,923,688; D469,756; Australia 147229; France 651,857-651,865;
Germany 40108524.4; GB Regd.Des.No. 2104923 and Patents Pending.
71677-01 (01.06)
Printed in China.