KP I Framework QAD

QAD KPI Framework
KPI Framework Document

Version J, March 4, 2012
QAD KPI Framework
QAD Key Performance Indicators (KPIs)
QAD KPI Framework
Customer Service - KPI

Description
- Customer Service is a compound measure of Sales,
Delivery and After Sale performance
Key Metrics
-
Delivery Performance in Full by Order/Line

Transportation Efficiency
Stockouts
Forecast Accuracy
Inventory Accuracy
Service Request Resolution Time
QAD KPI Framework
Customer Service
Metrics
Best Practices
Related Modules
In Full And On Time By Order
Sales & Operations Planning
QAD Customer Management
In Full And On Time By Line
Postponement
QAD Warehousing
Backorders
Consignment Inventory
QAD Demand Management
Stockouts
Forecasting Techniques
QAD Transportation
Forecast Accuracy
Shipment Track and Trace
QAD Service / Support
Order Cycle Time
Spares Management
QAD Field Service Scheduler
Inventory Accuracy
Electronic Orders
QAD Configurator
Order Costs
Bar-coding / RF
QAD Enterprise Operations
Unreimbursed Freight
Wave Picking
QAD Trade Management
Available to Promise
QAD Customer Self Service
Container Management
QAD EDI eCommerce
Pricing, Discounts and Rebates
Data Collection
QAD KPI Framework
Supplier Performance - KPI

Description
- Supplier Performance is an indicator that evaluates
performance of suppliers, usually against a set of
metrics that cover areas such as: the relative cost of
products, quality of products against agreed
specifications, engineering, and purchasing, based on
an agreed set of measurements to drive continuous
improvement in value and operations.
Key Metrics
- Delivery Schedule Adherence
- Supplier Quality
- Purchase Price Variance
5
QAD KPI Framework
Supplier Performance
Metrics
Best Practices
Related Modules
Supplier Delivery Performance
Subcontracting
QAD Supply Chain
Procurement Cost per Order
Carrier Agreements
QAD EDI eCommerce
Supplier Quality Performance
QAD Enterprise Asset Mgmt
Formal Disputes
Vendor Managed Inventory
QAD Transportation
Purchase Price Variance
Bar Coding / RF
QAD Supply Chain Portal
Standard Costing
Data Collection
Global Sourcing
MMOG/LE
Supplier Communication
QAD KPI Framework
Manufacturing Efficiency - KPI

Description
- Manufacturing Efficiency is a measurement (usually
expressed as a percentage) of the actual output to the
standard output expected.
- Efficiency measures how well something is performing
relative to existing standards.
- In contrast, productivity measures output relative to a
specific input (e.g., tons/labor hour).
Key Metrics
-
Throughput Ratio
Capacity Utilization
Scrap & Yield Ratio
Warranty and Return Costs
7
QAD KPI Framework
Manufacturing Efficiency
Metrics
Best Practices
Related Modules
Throughput Ratio
Lean Manufacturing
QAD Manufacturing
Tooling Management
QAD Warehousing
Scrap
Preventative Maintenance
QAD Alerts
Yield
Bar Coding / RF
Warranty Cost
Manufacturing Bill of Material
Master Data Accuracy
Rapid Changeovers
QAD Lean Manufacturing
Manufacturing Cost Ratio
MRO Management
QAD MSW / PSW
Overall Equipment Effectiveness
Lead Time Reduction
Data Collection
Subcontracting
MMOG/LE
QAD KPI Framework
Manufacturing Schedule - KPI

Description
- Manufacturing Schedule is a measure of the accuracy
of a manufacturing schedule against requirements
(i.e., how well you are scheduling to build the right
thing at the right time in the right quantity).
Key Metrics
- Schedule Achievement
- Component Availability
- Manufacturing Cost Variance
QAD KPI Framework
Manufacturing Schedule
Metrics
Best Practices
Related Modules
Schedule Achievement
QAD Manufacturing
Component Availability
Subcontracting
Requirements Plan Accuracy
Net Change MRP
Production Plan Accuracy
Engineering Change Mgmt
Manufacturing Cost Variance
Lean Manufacturing
QAD MSW / PSW
Unplanned Maintenance
Integrated Maintenance Schedule
Tooling Management
10
QAD KPI Framework
Supply Chain Effectiveness - KPI

Description
- Supply Chain Effectiveness is a measurement of how
well all elements (products & services) of the supply
chainfrom raw materials to end-customersare
performing against the expectations set or existing
standards (if available).
Key Metrics
-
Time to Market
Procurement Cost
Delivery Efficiency
11
QAD KPI Framework
Supply Chain Effectiveness

Metrics
Best Practices
Related Modules
Time to Market
QAD Supply Chain
Warehouse Efficiency
Lead Time Reduction
QAD Transportation
Procurement Cost Per Order
Carrier Agreements
QAD Warehousing
QAD Alerts
QAD EDI eCommerce
Global Sourcing
QAD Quality Management
QAD Distribution Rqmts Plan
Subcontracting
MMOG/LE
12
QAD KPI Framework
Inventory Effectiveness - KPI

Description
- Inventory Effectiveness measures the process of having
the right part at the right place at the right time, with
minimal investment that meets the customer requirements.
- Inventory is influenced by lead times, variability of supply,
variability of demand, product complexity, service level
agreements, product substitution, obsolescence and life
cycles, material costs, carrying costs, investment
strategies, cost of money, warehousing space and logistics
(locations, distances, transportation methods).
Key Metrics
- Inventory Turns
- Stockouts
- Inventory Accuracy
13
QAD KPI Framework
Inventory Effectiveness
Metrics
Best Practices
Related Modules
Expedited Orders
QAD Manufacturing
Inventory Turns
QAD Warehousing
Inventory Accuracy
Cycle Counting
Safety Stock
Dynamic Location Assignment
Stockouts
Wave Picking
QAD Distribution Rqmts Plan
Obsolete Inventory
Bar Coding / RF
Data Collection
Lean Manufacturing
MRO Management
Postponement
Spares Management
14
QAD KPI Framework
Asset Utilization - KPI

Description
- Asset Utilization is a measure of actual use of fixed assets
divided by the available use of fixed assets. Fixed Assets enable
direct product development, transformation, and delivery of a
companys products or services, as well as indirect support, and,
typically, have greater than one year of service life.
- The supporting processes and best practices ensure availability
of the fixed assets, optimized usage of the fixed assets,
minimized costs, and maximized service life.
- It is implicit and assumed that the output of the fixed asset is
required (there is demand), timely (meets requirements), and of
acceptable quality.
Key Metrics
-
Production Yield
Unplanned Downtime
Maintenance Spend
15
eld and
QAD KPI Framework
Asset Utilization
Metrics
Best Practices
Production Yield
Rapid Changeovers
MRO Management
Unplanned Downtime
Planned Downtime
Mean Time Between Failures Tracking
Maintenance Spend
Maintenance Cost / Asset Value
Tooling Management
Related Modules
Maintenance Outsourcing
16
QAD KPI Framework
Financial Compliance - KPI

Description
- The goal of Financial Compliance is to ensure that all accounting
transactions are treated in accordance to Generally Accepted Accounting
Practices (GAAP) prevailing for the relevant country, and that all
transactions are recorded accurately and can be audited.
- Additionally, Financial Compliance addresses controls and separation of
duty in pursuit of the aforementioned, to ensure only authorized personnel
can perform actions and, that where it would be improper, they are
prohibited from doing so (e.g. avoiding the ability of an employee to both set
up vendors and make payments to vendors).
- For QAD, the goal is also to ensure that Financial Compliance is delivered
in the most effective and economical manner possible automating
processes and embedding controls within IT systems.
Key Metrics
-
Financial Close Cycle Time

Segregation of Duties
Days Sales Outstanding
Days Payables Outstanding
17
QAD KPI Framework
Financial Compliance
Metrics
Best Practices
Related Modules
Business Process Documentation
QAD Financials
Bad Debt
Electronic Payments
QAD Compliance
Electronic Signatures
QAD Alerts
Financial Reporting Man Days
Shared Financial Services
Closing Cycle Time
Credit Management
Collections Management
Approval Cycle Time
18
QAD KPI Framework
Industry Compliance - KPI

Description
- Industry Compliance is a set of metrics associated with
regulations related to the industry, geography of operation,
or market that the customer serves.
- Some of these regulations take the form of guidelines put
in place by: industry bodies, internationally certified and
recognized standards, and regional/geographic
regulations.
- Typically, compliance to regulations requires that
processes are deployed in a controlled and documented
fashion. Often, compliance requires auditing or validation
by an outside party.
Key Metrics
- Quality
- Environmental & Sustainability
19
QAD KPI Framework
Industry Compliance
Metrics
Best Practices
Related Modules
Quality
QAD Financials
Materials Guidelines (MMOG/LE)
QAD Compliance
System (cGMP) Validation
Corrective And Preventative Action
QAD Process Maps
Traceability
Attribute Management
Trade Compliance
MMOG/LE
20
QAD KPI Framework
IT Effectiveness - KPI
Description
- Information Technology (IT) Effectiveness is defined as a
combination of two key attributes: efficiency of IT operations
(Operational Efficiency) and the competitive advantage the business
gains through IT-enabled solutions (IT Innovation).
- Operational Efficiency is measured as the cost of the deployment,
management and support of IT systems in the business, at a
requisite level of availability, together with the alignment of those IT
systems to support business process and operational needs.
- IT Innovation is measured as the gains in competitive advantage an
enterprise enjoys resulting from business improvements enabled by
IT solutions.
Key Metrics
-
IT Budget / Total Revenue

Availability of Critical Systems
Service Level Adherence
Number of New Projects / Enhancements
21
QAD KPI Framework
IT Effectiveness
Metrics
Best Practices
Related Modules
IT Spend / Revenue
IT Outsourcing
Systems Availability
IT Enterprise Monitoring
QAD Service / Support

Projects / Enhancements
User Satisfaction
System Response Time
22
Metrics
23
Metrics
Approval Cycle Time

Description
- The average time it takes
to approve a requisition,
process or journal entry.
Best Practices
Measurement
- The number of days (or
hours) for all approvals /
number of approvals
QAD Metric Sources

- BI
- Ops Metrics
- Browses / Reports
24
Metrics
Backorders
Description
- The % of orders that
cannot be delivered at the
scheduled time, but will be
delivered at a later date
Measurement
- # of undeliverable orders /
total orders*100
QAD Metric Sources

- Ops Metrics
Best Practices
Available To Promise
Inventory Visibility
Lead Time Reduction
Postponement
Spares Management
25
Metrics
Bad Debt
Description
-
Credit Management
Measurement
-
The goal may vary by industry but

the ultimate goal is to have no
write-offs or receivables.
Better screening, customer
approvals process, credit policies,
credit processes can all help
remedy this situation.
Best Practices
Total Yearly AR Written Off
QAD Metric Sources

-
BI v3.5
Ops Metrics
Browses/Reports
26
Metrics
Description
-
Best Practices
Rough Cut Master Schedule
Rapid Changeovers
Measurement
-
The extent to which an enterprise

actually uses its installed productive
capacity.
It refers to the relationship between
actual output that 'is' produced with the
installed equipment and the potential
output which 'could' be produced with
it, if capacity was fully used.
Used Capacity / Planned Capacity
can be measured at bottlenecks only.
QAD Metric Sources

-
BI v3.6 / 3.7
Ops Metrics
Browses/Reports
27
Metrics
Closing Cycle Time
Description
-
Measurement
-
An organization's ability to
complete its accounting cycles
and produce financial statements
for internal management and
external legal reporting.
Best Practices

Time period, measured in days,

from end of accounting period to
release of financial statements
QAD Metric Sources

-
BI
Ops Metrics
Browses/Reports
28
Metrics
Component Availability
Description
-
Measurement
-
The availability of component

inventory for the manufacture of a
specific parent order or group of
orders or schedules.
Unplanned component availability
issue frequency as measured by
number of events per period /
Total running Orders, or number of
Orders impacted / Total running
Orders.
Best Practices
Cycle Counting
Net Change MRP
QAD Metric Sources

-
BI
Ops Metrics = No
Browses/Reports
29
Metrics

Description
- Measurement of the
average payment period
(time from receipt of goods
to cash payment). How
long it takes an
organization to pay its
creditors.
Measurement
Best Practices
Electronic Payments
Pay on Receipt
Collaborative Messaging
Alerts & Email Notification
- Accounts Payables
Balance/(COGS/365)
QAD Metric Sources

- BI v3.5
- Ops Metrics
- Browses/Reports
30
Metrics

Description
- Measurement of the average
collection period (time from
invoicing to cash receipt).
How long, on average,
customers take to pay for
your goods or services.
Measurement
- [Annual Gross Accounts
Receivables] / [Total Annual
Sales * Days in Period]
QAD Metric Sources

- BI v3.5
- Ops Metrics = No
- Browses/Reports
Best Practices
Electronic Payments
Pay on Receipt
Credit Management
31
Metrics
Expedited Orders
Description
- The number of orders that
are required to be expedited.
A high number indicates that
orders are being required
within normal lead times due
to poor or ineffective
planning.
Measurement
- # orders expedited in period
QAD Metric Sources
Best Practices
Net Change MRP
Trade Compliance
- BI
- Ops Metrics
- Browses/Reports
32
Metrics
Financial Reporting Man Days

Description
- Number of FTE days
required to complete the
Monthly or Yearly Financial
Reports.
Best Practices
Measurement
- Total number of hours
spent creating financial
reports by all involved / 8.
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
33
Metrics
Forecast Accuracy
Description
-
Measurement
-
The ratio of calculated forecast to

actual demand or Mean Absolute
Deviation (MAD) on a line item
level between SKU forecasts and
actual sales as a % of total sales
forecasts for a particular period.
Best Practices
Postponement
The ratio of calculated forecast to

actual demand or Mean Absolute
level between SKU forecasts and
actual sales as a % of total sales
forecasts for a particular period.
A low number will lead to poor
planning and either the over or
under-ordering of replenishment
inventory.
QAD Metric Sources

-
Browses/Reports
34
Metrics
Formal Disputes
Description
- No. of disputes in which
resolution couldnt be
achieved within the normal
prescribed process.
Measurement
- No. of disputes in which
resolution couldnt be
achieved within the normal
prescribed process.
Best Practices
Subcontracting
Bar Coding / RF
QAD Metric Sources

- BI v3.7/Future
- Ops Metrics
- Browses/Reports
35
Metrics
In Full and On Time By Order

Description
- This measure considers
the performance of the
order management process
from the time the order is
taken through to the time
the product is delivered to
the customer.
Measurement
- Total number of orders
delivered in full on time /
total number of orders
scheduled * 100
QAD Metric Sources
Best Practices
Electronic Orders
Postponement
Spares Management
Bar Coding / RF
- BI
36
Metrics
In Full And On Time By Line

Description
- This measure considers the
performance of the order
management process from
the time the order is taken
through to the time the
product is delivered to the
customer.
Measurement
- Total number of lines
delivered in full on time /
Total number of lines
scheduled for delivery *
100%
QAD Metric Sources
Best Practices
Electronic Orders
Postponement
Spares Management
Bar Coding / RF
- BI
37
Metrics
IT Spend / Revenue
Description
- Measures the ratio of IT
growth to business growth.
When IT growth is less than
business growth it can
indicate economies of scale,
improved efficiencies or
underinvestment.
Best Practices
IT Outsourcing
Measurement
- (IT Spend (Current Yr)
/(Revenue (Current Yr)
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
38
Metrics
Inventory Accuracy
Description
-
Best Practices
Cycle Counting
Bar Coding / RF
Measurement
-
The accuracy of the book or

system inventory versus the
actual counted inventory (usually
expressed as a %).
For MRP to be effective inventory
accuracy should typically be at or
above 98%.
A lower number indicates that
planning will be ineffective, fill
rates low, and inventory values
higher than actually required due
to large buffer stocks to support
sales.
Actual count/System Count, or
Actual $/System $
QAD Metric Sources

-
BI
Ops Metrics = Yes
Browses/Reports
39
Metrics
Inventory Turns
Description
- The number of times that a
companys inventory cycles
or turns over per
measurement period
(month, quarter, year).
Measurement
- Annual Cost of Goods
Sold/Average Inventory
value.
Best Practices
Postponement
Cross Docking
Lean Manufacturing
Lead Time Reduction
QAD Metric Sources

- BI v3.5
- Ops Metrics
- Browses/Reports
40
Metrics
Maintenance Cost / Asset Value

Description
- Total maintenance cost
divided by replacement
value of production
equipment value.
Measurement
Best Practices
MRO Management
- Total maintenance cost /

replacement value of
production equipment
value.
QAD Metric Sources

- BI v3.7
- Ops Metrics
- Browses/Reports
41
Metrics
Maintenance Spend
Description
- Labor, materials spend for
Maintenance as % of
COGS or total Operating
costs.
Best Practices
MRO Management
Measurement
- Total Maintenance
Spend/Total COGS (or total
operating costs)
QAD Metric Sources

- BI v3.7
- Ops Metrics
- Browses/Reports
42
Metrics
Manufacturing Cost Ratio

Description
- Includes quality-related
costs, direct and indirect
labor, equipment repair and
maintenance, other
manufacturing support and
overhead, and other costs
directly associated with
manufacturing operations
Measurement
- Budgeted (or Planned)
manufacturing Cost / Actual
Manufacturing Cost
Best Practices
Lean Manufacturing
Standard Costing
Subcontracting
Tooling Management
QAD Metric Sources

- BI v3.5
- Ops Metrics
- Browses/Reports
43
Metrics
Manufacturing Cost Variance

Description
- The analysis of differences
between actual
manufacturing product cost
to standard or budgeted
manufacturing cost.
Best Practices
Standard Costing
Measurement
- Planned Order Cost / Actual
Order Cost
- Actual Cost / Std Cost
(Smaller=Better)
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
44
Metrics

Description
- Items, BOMS, Routings,
Capacity
Best Practices
Measurement
- (Completeness and
Correctness of Items,
BOMS, Routings,
Capacity)/ total number.
QAD Metric Sources

- BI
- Ops Metrics = Yes
- Browses/Reports
45
Metrics
Materials Guidelines (MMOG/LE)
Description
-
Measurement
-
The global standard for supply chain

management processes that reduces
costs from errors, waste, and workload
for suppliers and customers.
It provides industry best practices for
the materials management process in
your facility and is intended to establish
a common definition of materials
practices to facilitate effective
communication between trading
partners.
Follow standard process for
assessment of materials management
within guidelines of MMOG/LE.
Best Practices
Bar Coding / RF
Cycle Counting
Lean Manufacturing
Global Sourcing
QAD Metric Sources

-
BI
Ops Metrics
Browses/Reports
46
Metrics
IT Projects / Enhancements
Description
- Resources and/or time
involved in Enhancements
including new projects, new
functionality, and
enhancements to existing
capabilities vs. Total IT
resources/time
Best Practices
IT Outsourcing
Measurement
- IT Time spent on
Enhancements/Total IT Time
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
47
Metrics
Obsolete Inventory
Description
- The relative measure of the
currently obsolete or inactive
assets held by an entity.
- A high or increasing $ value
indicates that excess obsolete
or inactive inventory is being
carried possibly due to poor
engineering change control or
very poor planning.
Best Practices
Cycle Counting
Measurement
- Obsolete or Inactive Assets
represented as a $ value or as
% of total inventory.
QAD Metric Sources

- BI v3.7
- Ops Metrics
- Browses/Reports
48
Metrics
Order Costs
Description
-
Measurement
-
The aggregation of all order cost

elements.
A high or increasing number would
indicate there are many inefficiencies
creeping in to maintain high fill rates.
Cost of Sales will increase and reduce
margins as a result.
The aggregation of the following cost
elements: Create Customer Order
Costs, Order Entry and Maintenance
Costs, EDI Costs, Installation Planning
Costs, Order Fulfillment Costs,
Distribution Costs, Transportation
Costs, Installation Costs, Customer
Invoicing / Accounting Costs.
Best Practices
Wave Picking
Electronic Orders
Bar coding / RF
QAD Metric Sources

-
BI
Ops Metrics
Browses/Reports
49
Metrics
Order Cycle Time

Description
- The time it takes to fill a
customer order measured from
when an order is first received
to when it ships. An increasing
number would indicate that a
decrease in fill rates will follow
or inventory will start to climb.
Lead time is always a factor in
calculating safety stocks.
Best Practices
Trade Compliance
Wave Picking
Electronic Orders
Measurement
- The time it takes to fill a
customer order measured from
when an order is first received
to when it ships.
QAD Metric Sources
Credit Management
Postponement
Bar Code / RF
- BI v3.7
- Ops Metrics = Yes
- Browses/Reports
50
Metrics
Description
-
A compounded metric that provides a

snapshot of the current production
efficiency for a machine, line or cell.
OEE considers the availability of the
work center, the output performance of
the work center, and the quality of the
output
Measurement
-
MRO Management
Availability x Performance x Quality
Best Practices
Availability > (Operating Time /

Planned Production Time) x 100
Performance > ((Total Pieces /
Operating Time)/ Ideal Run Rate) x
100
Quality > (Good Pieces / Total
pieces) x 100
Mean Time Between Failure Tracking
QAD Metric Sources

-
BI v3.6 / 3.7
Ops Metrics
Browses/Reports
51
Metrics
Planned Downtime
Description
-
Best Practices
MRO Management
Measurement
-
Planned as part of Preventive

Maintenance. The activities, including
adjustments, replacements, and basic
cleanliness, that forestall machine
breakdowns.
The purpose is to ensure that
production quality is maintained and
that delivery schedules are met.
In addition, a machine that is well cared
for will last longer and cause fewer
problems. PM is typically 1/4 the cost
of failure or breakdown maintenance
Planned Downtime/Total time available
QAD Metric Sources

-
BI
Ops Metrics = Yes
Browses/Reports
52
Metrics
Procurement Cost Per Order

Description
- The business functions of
procurement planning,
purchasing, inventory
control, traffic, receiving,
incoming inspection, and
salvage operations per
purchase order.
Measurement
- Total Cost of Procurement /
Total number of Purchase
Orders
Best Practices
Carrier Agreements
Shipment Consolidation
Electronic Orders
Global Sourcing
Subcontracting
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
53
Metrics
Production Plan Accuracy

Description
- Absolute comparison of
production plan for
manufacturing as compared to
actual requirements, where over
and under are both considered
"inaccurate".
Measurement
Best Practices
Forecast Techniques
Demand Visibility
- The ratio of calculated

production plan to actual
production output or Mean
Absolute Deviation (MAD) on a
line item level between SKU
plan and actual as a % for a
particular period.
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
54
Metrics
Purchase Price Variance

Description
- The purchase price variance is
the difference between the
actual price paid to buy an item
and its standard price, multiplied
by the actual number of units
purchased.
- A positive variance means that
actual costs have increased,
and a negative variance means
that actual costs have declined.
Best Practices
Standard Costing
Carrier Agreements
Measurement
- (Actual price - Standard price) x
Actual quantity = Purchase price
variance.
QAD Metric Sources

- BI v3.7/Future
- Ops Metrics
- Browses/Reports
55
Metrics
Quality
Description
- The totality of features and
characteristics of a product
or service that bears its
ability to satisfy stated or
implied needs.
Measurement
- Measurement of defects,
deficiencies, and significant
variations by the adherence
to measurable standards
that satisfy user or customer
requirements.
Best Practices

Electronic Documentation
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
56
Metrics
Requirements Plan Accuracy

Description
- Absolute comparison of
planned material requirements
for manufacturing as compared
to actual requirements, where
over and under are both
considered "inaccurate".
Measurement
Best Practices
Net Change MRP
- The ratio of material

requirements plan to actual
requirements or Mean Absolute
level between SKU plan and
actual as a % for a particular
period.
QAD Metric Sources

- BI
57
Metrics
Safety Stock
Description
- A term used to describe a level
of stock that is maintained
above the cycle stock to buffer
against stock-outs.
- Safety stock (also called buffer
stock) is a term used by
logisticians to describe a level of
extra stock that is maintained to
mitigate risk of stockouts
(shortfall in raw material or
packaging) due to uncertainties
in supply and demand.
Best Practices
Safety Stock Optimization
Cycle Counting
Measurement
- # or $ at SKU level above the
stock needed to cover
replenishment or lead time
QAD Metric Sources

- BI
58
Metrics
Schedule Achievement
Description
- The percentage of time that
a plant achieves its
production schedule.
Measurement
- The absolute variance of
actual production to
scheduled production.
- Past Due Hours / Total
planned hours (expressed at
the beginning of the
scheduling period)
Best Practices
Lean Manufacturing
Tooling Management
Subcontracting
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
59
Metrics
Scrap
Description
- Material outside of
specifications and
possessing characteristics
that make rework
impractical.
Best Practices
Tooling Management
Measurement
- Actual Scrap% / Planned
Scrap% (Smaller=Better);
Rework hours / Total hours
(Smaller=Better)
QAD Metric Sources

- BI v3.6 / 3.7
- Ops Metrics
- Browses/Reports
60
Metrics
Description
- Segregation of duties includes
the separation of responsibilities
related to custody of assets,
record keeping, authorization
and reconciliation in each
business process. Ideally, no
individual employee should
handle more than one of the
above functions in a process.
Best Practices
Measurement
- Number of non-compliant
instances
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
61
Metrics

Description
- The agreement between IT
and their customers which
forms the basis for quality of
the service at an acceptable
cost
Best Practices
IT Outsourcing
Measurement
- Typical metrics include
system availability, system
response time, time to
resolve service requests,
and call center response
time by severity level.
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
62
Metrics

Description
- Average time (in hours or
minutes) from request to
resolution of service
request.
Best Practices
Measurement
- Average time (in hours or
minutes) from request to
resolution of service
request.
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
63
Metrics
Stockouts
Description
- Stockouts indicate where
demand (dependent or
independent) cannot be met
due to the absence of the
required inventory.
- A stockout indicates at best a
delayed sales order or delayed
production or potential missed
sale altogether.
Measurement
- # orders (or lines or items)
unfilled/total # orders (or lines or
items) in period
Best Practices
Spares Management
Cycle Counting
Lean Manufacturing
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
64
Metrics
Supplier Delivery Performance

Description
- Monitoring and evaluating
key suppliers on delivery,
based on an agreed set of
measurements.
Measurement
- ((On Time receipts x In Full
receipts x Accurate
Documentation x Perfect
Condition receipts) / Total
receipts) x 100.
Best Practices
Electronic Orders
Advanced Shipment Notices
Subcontracting
Supplier Communications
Alerts & Email Notifications
QAD Metric Sources

- BI v3.7/Future
- Ops Metrics
- Browses/Reports
65
Metrics
Supplier Quality Performance

Description
- Costs that would disappear if
systems, processes, and
products were perfect.
Measurement
Best Practices
- ((Cost of Source return +

appraisal*1 cost) / Estimated
Source returns cost ) x 100
[*1 Appraisal Cost = costs
incurred to determine the
degree of conformance to
quality requirements]
QAD Metric Sources

- BI v3.7
- Ops Metrics
- Browses/Reports
66
Metrics
System Response Time

Description
- Average time from keystroke to
system responding with
expected conclusion (e.g. when
entering a record - the time from
keystroke to acceptance of the
data and displaying it in the field
Best Practices
IT Outsourcing
Measurement
- Average time from keystroke to
system responding with
expected conclusion (e.g. when
entering a record - the time from
keystroke to acceptance of the
data and displaying it in the field
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
67
Metrics
System Validation (cGMP Validation)

Description
- CGMP are the Current Good
Manufacturing Practices
followed by the Life Science
Industry to ensure that the
products produced meet
specific requirements for
identity, strength, quality, and
purity
Best Practices
Measurement
- Audits and self assessments
of practices, policies, and
processes help determine
compliance.
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
68
Metrics
Systems Availability
Description
- Availability of systems to
the users, after
consideration of any
planned downtime for
system maintenance,
upgrade.
Best Practices
IT Outsourcing
Measurement
- Planned uptime = service
hours planned downtime
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
69
Metrics
Throughput Ratio
Description
- A comparison of the actual
throughput in units or hours,
as compared to the standard
units or hours
Measurement
- Actual Units produced
/Planned Units produced
(Larger=Better);
- OR Actual Hours produced /
Standard Hours produced
(Larger=Better) with Hours =
standard labor hours per unit
of product
Best Practices
Lean Manufacturing
QAD Metric Sources

- BI v3.6 / 3.7
- Ops Metrics = Yes
- Browses/Reports
70
Metrics
Time to Market
Description
- What is the actual Time taken
(days) from Designing to
Launching (deliver to shelf or
primary customer) a product in
market against the expected
time that was estimated
expressed in %age.
Measurement
- Actual Time taken (days) from
Designing to Launching (deliver
to shelf or primary customer) a
product in market against the
expected time that was
estimated expressed in %age.
Best Practices
Rapid Changeovers
Lead Time Reduction
Global Sourcing
QAD Metric Sources

- BI
- Ops Metrics
- Browses / Reports
71
Metrics
Description
- The accuracy of
transportation costs
budgeted vs. actual costs.
Measurement
- (Actual Transportation*2
Cost / Standard
Transportation Cost) x 100
[*2 Transportation Cost =
Freight + Overheads]
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
Best Practices
Carrier Agreements
Trade Compliance
Carrier / Route Optimization
Shipment Track & Trace
72
Metrics
Unplanned Downtime
Description
- Time when a resource is
scheduled for operation but
is not producing for
reasons such as
maintenance, repair, setup,
or stockout
Best Practices
MRO Management
Measurement
- (All Downtime - Planned
downtime)/Total Time
Available
QAD Metric Sources

- BI
- Ops Metrics
- Browses/Reports
73
Metrics
Unplanned Maintenance
Description
- Time or cost of reactive
maintenance due to process
equipment underperforming.
- Unplanned maintenance can
be 4 to 5 times the time/cost
of Preventive/Planned
Maintenance.
Best Practices
Measurement
- Ratio of Unplanned
Maintenance time or cost as
compared to total
maintenance time or cost.
QAD Metric Sources

- BI
- Ops Metrics
- Browses /Reports
74
Metrics
Unreimbursed Freight
Description
- Freight charges not paid by
customer. Could indicate
that expedited freight is
being used (to cover other
deficiencies), or that lowercost modes of transport
could be used by effective
freight/rate-shopping.
Best Practices
Measurement
- Total freight costs,
transportation costs, or
logistics costs not paid by
customers.
QAD Metric Sources

- BI
- Ops Metrics
- Browses / Reports
75
Metrics
User Satisfaction
Description
- Satisfaction of users based
on feedback surveys, or #
of complaints,
Best Practices
Measurement
- User Satisfaction Survey
- Help Tickets per User
QAD Metric Sources

- Ops Metrics
- Browses / Reports
76
Metrics
Warranty Cost
Description
- All costs associated with
warranty (sellers assurance
to the buyer that a product or
service is as represented) on
a products, including
replacement, return
expense, and all associated
material, labor, and
overhead expenditures
Best Practices
Spares Management
Field Service Scheduling

Depot Repair
Measurement
- Aggregation of all warranty
related costs
QAD Metric Sources

- BI
- Ops Metrics = Yes
- Browses/Reports
77
Metrics
Yield
Description
- Defined as the number of
units coming out of a
process divided by the
number of units going into
that process over a
specified period of time.
Best Practices
Tooling Management
Measurement
- Number of output/Number
of units input *100
QAD Metric Sources

- BI
- Ops Metrics
- Browses / Reports
78
Metrics
Warehouse Efficiency
Description
-
Best Practices
Wave Picking
Cross Docking
Bar Coding / RF
Measurement
-
Actual labor expended compared

to standard labor in warehouse
tasks such as receiving, putaway/stocking, shipping;
Or could be in units. Less than
100% efficiency indicates lower
performance than desired. If labor
- then "standard" is numerator,
actual is denominator; If units,
then actual is numerator
If labor - Standard labor/Actual
labor; If units - actual
units/standard units
QAD Metric Sources

-
BI
Ops Metrics
Browses / Reports
79
Best Practices
80
Best Practices
Advanced Shipment Notice

Description
- An electronic document derived from a shipper
document and sent by a supplier to a customer when
a shipment leaves the supplier site, informing the
customer that the shipment is on the way.
Required Modules
- QAD Customer Management
81
Best Practices

The capability to send an email notification when
an activity occurs that is outside the normal
operating range.
Modules Required
- None
82
Best Practices
Attribute Management
The ability to track attributes, such as size color,
style, assay, milk content, etc, for an item.
Attributes are used for Quality Analysis
Required Modules
- QAD Manufacturing
- QAD Quality Management
83
Best Practices
ATP is the uncommitted portion of a companys inventory
and planned production maintained in the master
schedule to support customer-order promising.
Available-to-Promise (ATP) provides an availability and
feasibility check concerning a customer request or a
customer order where three outputs can be
distinguished:
- 1. the soonest delivery date concerning the customer request
- 2. the confirmation of desired delivery date, item quantity, and
item configuration
- 3. the selection of alternative, but deliverable product variants in
case the desired delivery parameters cannot be fulfilled.
Required Modules
84
Best Practices
Bar Coding / RF
Bar Code is a series of alternating bars and
spaces printed or stamped on parts, containers,
labels, or other media representing encoded
information that can be read electronically.
Used to minimize handling time and maximize
data accuracy
Product serial number is often used as identifier.
Required Modules
- QAD Manufacturing
- Data Collection
85
Best Practices

The documentation of business processes on a
graphical display.
Used for understanding business process flows.
Required Modules
- Process Maps
86
Best Practices
Carrier Agreements
Carrier agreements are agreements between a
company and its domestic and global carriers (for
both, inbound raw materials and outbound finished
goods) specifying service levels, payment terms,
and other conditions.
Such agreements can be established as part of a
larger initiative to decrease raw material and
finished goods inventory, while improving customer
service.
Required Modules
- QAD Transportation
87
Best Practices
The ability to provide messaging capabilities
with customers and suppliers, usually related to
orders and shipments.
Required Modules
- None
88
Best Practices
Is the set of capabilities to collect accounts
receivable in a timely manner.
Includes Dunning Letters and reminders.
Required Modules
- QAD Finance
89
Best Practices
Describes the process where a supplier places
material at a customer location without receiving
payment until after the goods are used or sold.
Required Modules
- QAD Consignment
d1
- QAD Customer Management (Customer)
- QAD Supply Chain (Supplier)
90
Slide 90
d1
Consignment is not one of the Modules listed in KPI Framework

dbv, 14/03/2012
Best Practices
The ability to track the quantity, quality and
location of containers to ensure that the
customer-approved container is available at the
right time, avoiding disruptions in the production
and shipping process.
An effective container management
process/system can avoid extraordinary costs by
preventing material damage, lost containers,
and production down-time.
Required Modules
91
Best Practices

A concept within Good Manufacturing Practice
(GMP), CAPA focuses on the systematic
investigation of discrepancies (failures and/or
deviations) in an attempt to prevent their recurrence.
To ensure that corrective and preventive actions are
effective, the systematic investigation of the failure
incidence is pivotal in identifying the corrective and
preventive actions undertaken.
CAPA is part of the overall quality management
system (QMS).
Required Modules
d2
- Quality (CEBOS or Pilgrim)
92
Slide 92
d2
CEBOS or Pilgrim are not specific modules in KPI Framework

dbv, 14/03/2012
Best Practices
Credit Management
Is the capability to check credit and manage
orders based on credit guidelines.
Includes approval processes based on levels of
authority.
Required Modules
93
Best Practices
Cross Docking
Cross docking actively links the receiving and
shipping processes. In a DC, both cross docking
(no storage) and traditional (with storage)
operations might take place.
Cross docking minimizes the need to put
incoming inventory into storage and the number
of touches for each order.
Required Modules
- QAD Warehousing
94
Best Practices
Cycle Counting
A physical inventory technique where inventories
are counted on a periodic basis rather than once
a year - can be taken when an item reaches its
reorder point, when new stock is received, or on
a regular basis.
High-value, fast-moving stock is generally
counted more frequently than low-value, slowmoving items.
Required Modules
- QAD Manufacturing
95
Best Practices
Demand Visibility
The ability to see the sources of demand:
manufacturing, services parts and other
independent demand.
Required Modules
- QAD Demand Management
96
Best Practices
Depot Repairs
The ability to efficiently handle returns for
warranty or refurbishment, including spare parts
planning.
Includes tracking of lot and serial numbers.
Related to Mean Time Between Failure Analysis.
Related Modules
- QAD Service / Support
97
Best Practices

The assignment of a stocking location when
goods are received.
Requires real time inventory control, stock
locator, and rules based picking logic
Required Modules
- QAD Supply Chain
- QAD Warehousing
98
Best Practices
Is the accumulation and sharing of
documentation related to products and
shipments.
Required Modules
- QAD Manufacturing
99
Best Practices
Electronic Orders
Is the capability to receive and send orders
electronically, usually through EDI transactions.
Includes the ability to change and check on
order status as well as Advance Shipment
Notices (ASN)
Required Modules
- QAD Manufacturing
- QAD EDI
100
Best Practices
Electronic Payments
EDI transaction and network services for the
transfer of funds.
Requires specific bank drivers and secure
communications.
Required Modules
- QAD Finance
- QAD EDI
101
Best Practices
Electronic Signatures (21CFR part 11)

The capability to provide authorization
electronically rather than by paper.
Requires a secure, auditable system.
Required Modules
- QAD Compliance
102
Best Practices
Engineering Change Management

The effective management and implementation
of engineering changes ensures the correct part
or level is produced and delivered to the
customer and minimizes obsolescence and
warranty costs.
Required Modules
- QAD Manufacturing
103
Best Practices
Field Service Scheduling

The ability to efficiently schedule field service
engineers for installation or repairs.
Required Modules
- QAD Field Service Scheduling
104
Best Practices
An estimate of future demand for an item at a particular
site, stated in terms of quantity per week. Enables
purchase or manufacture of necessary products in
appropriate quantities in advance.
Created by mathematical means using historical data.
-
Includes Collaborative Forecasting , Planning & Scheduling

Includes Family Level Planning
Includes Pyramid Forecasting
Includes Forecast Consumption
Includes Consensus Forecast Input
Required Modules
- QAD Demand Management
105
Best Practices
Global Sourcing
The ability to source materials and products
globally.
Requires visibility into all sources of demand
and consistent naming and bills of material
Required Modules
- QAD Supply Chain
- QAD Distribution Requirements Planning
106
Best Practices

Integrated Maintenance and Production
schedules insures that machinery is available at
the appropriate time for manufacturing of goods.
Includes Tooling Management.
Required Modules
- QAD Enterprise Asset Management
107
Best Practices
The ability to see inventory levels at all locations
globally.
Includes the ability to see allocations placed on
that inventory.
Required Modules
- QAD Manufacturing
108
Best Practices
The monitoring of system performance and
service levels in order to maintain a certain level
of performance.
Required Modules
- Performance Monitoring Q-Scan
d3
109
Slide 109
d3
Not a Module in KPI Framework

dbv, 14/03/2012
Best Practices
IT Outsourcing
A technique to outsource some or all IT tasks.
Requires a Service Level Agreement between
parties.
Required Modules
- None
110
Best Practices
Lead Time Reduction

Lead time is the time in calendar days required
to perform an activity. May include time needed
for purchasing, order preparation, queuing,
transportation, receiving, and inspection.
Various techniques may be used to reduce
purchasing and manufacturing Lead Times and
thus inventory levels.
Required Modules
- QAD Supply Chain
- QAD Manufacturing
111
Best Practices
Lean Manufacturing
A philosophy of production that emphasizes minimizing the
resources used, including time, in manufacturing activities.
It involves identifying and eliminating non-value-added
activities in design, production, and supply chain
management, and results in highly flexible, automated
processes. Kanbans and flow schedules are example of lean
manufacturing techniques.
The typical enabler for lean improvement is through the use of
Value Stream Mapping (VSM). VSM is the process of walking
and drawing the process steps (material and information) for
one product family from beginning to end, typically within a
single facility, to create a current state map.
Required Modules
- Lean Manufacturing
112
Best Practices
Maintenance Outsourcing
The outsourcing of plant maintenance.
Requires a Service Level Agreement between
parties.
Required Modules
113
Best Practices
Manufacturing Bill of Material

A bill of material designed for manufacturing
efficiency has as few levels as possible.
Required Modules
- QAD Manufacturing
114
Best Practices

Is the ability to accurately record how a product
is made, including materials, processes and
attributes.
Requires capabilities to identify where master
data may be incorrect.
Required Modules
- QAD Manufacturing
115
Best Practices

The average time interval between failures for
repairable product for a defined unit of measure
(e.g., operating hours, cycles, miles).
Required Modules
116
Best Practices
MMOG/LE
MMOG/LE is the global standard for automotive
supply chain management processes that
reduces costs from errors, waste, and workload
for suppliers and customers.
Required Modules
- MMOG/LE Q-Scan
d4
117
Slide 117
d4
Not a Module in KPI Framwork

dbv, 14/03/2012
Best Practices
MRO Management
MRO items are used in support of general
operations and maintenance such as
maintenance supplies, spare parts, and
consumables used in the manufacturing process
and supporting operations.
These materials are usually managed by a
separate planning and purchasing system due to
the high number of part numbers involved.
Required Modules
118
Best Practices
Net Change MRP

An approach in which the material requirements
plan is continually retained in the computer.
Whenever a change is needed in requirements,
open order inventory status, or bill of material, a
partial explosion and netting is made for only
those parts affected by the change.
Required Modules
- QAD Manufacturing
119
Best Practices
Pay on Receipt
Electronic Invoice processing based on receipt
of goods.
Requires that a process exists for making
adjustments at a later date.
Required Modules
- QAD Financials
120
Best Practices
Postponement (Final Assembly Scheduling)

Postponement (delayed differentiation) is a supply chain
technique where a product is kept as long as possible in a
generic state.
Differentiation of the generic product into a specific end
product is shifted closer to the consumer by postponing
identity changes, such as assembly or packaging, to the last
possible supply chain location.
This allows keeping safety stock of one generic product
instead of multiple specific end products.
This technique is associated with Two Level Master
Scheduling where planning is done at the option level.
Required Modules
- QAD Manufacturing
- QAD Configurator
121
Best Practices
Preventive Maintenance are actions taken to
keep an item in a specified operating condition
by performing service at regular intervals.
Required Modules
122
Best Practices

The ability to manage various pricing schemes,
monitor discounting practices and handle
rebates in a timely manner.
Required Modules
- QAD Trade Management
123
Best Practices
Rapid Changeovers
Rapid Changeovers require small setup times in
order to have small production batches and
small WIP inventory.
Required Modules
- QAD Manufacturing
124
Best Practices
Remanufacturing
The ability to refurbish used products
Includes the ability to plan for inconsistent
replacement of parts.
Required Modules
- QAD Manufacturing
125
Best Practices
Rough Cut Master Scheduling

Is a technique, using a Bill of Resources, to
check whether there is enough capacity for a
given master schedule.
Required Modules
- QAD Manufacturing
d5
126
Slide 126
d5
KPI Framework has Manufacturing and Manufacuring Scheduling. Should this be scheduling?
dbv, 14/03/2012
Best Practices

Is the periodic review of Safety Stock to
determine whether it is meeting the goals of
customer service and inventory levels.
Required Modules
- QAD Manufacturing
127
Best Practices

Sales and Operations Planning (S&OP) is a process to
develop tactical plans that provide management the
ability to strategically direct its businesses by integrating
customer focused marketing plans for new and existing
products with the management of the supply chain.
This monthly process brings together all the plans for the
business (sales, distribution, inventory, production,
procurement) into one integrated set of plans. This set of
plans typically covers at an aggregate (product family)
level a period of 8 to 18 months with monthly periods
and further years with half-year periods.
Required Modules
- QAD Enterprise Operations
128
Best Practices
The concept of having more than one person
required to complete a task in order to prevent
losses from fraud and error.
Required Modules
- QAD Financials
- QAD Compliance
129
Best Practices

The ability to centralize financial services such
as Accounts Payable and Receivable.
For global companies, requires adequate
networking, software, cross training and
processes.
Required Modules
- QAD Financials
130
Best Practices
The consolidation of shipments by Carrier or
Customer in order to save shipping costs.
Required Modules
131
Best Practices

The ability to find the location and to trace the
path of shipments.
Required Modules
132
Best Practices
Spares Management
The ability to plan for inventory of spare and
replacement parts by location.
Requires history and forecast information by
part.
Required Modules
133
Best Practices
Standard Costing
Standard Costing is a method where standard
costs are assigned to a product based on
purchase, manufacturing and freight costs.
Actual Costs are gathered and compared to the
Standard Cost and Variances are researched.
Modules Required
- QAD Manufacturing
- QAD Supply Chain
- QAD Financials
134
Best Practices
Subcontracting
Subcontracting is the capability to send some or
all manufacturing to a third party.
Requires controls for quality and schedule
adherence.
Also requires systems for planning subcontract
requirements.
Required Modules
- QAD Supply Chain
135
Best Practices
The methods of communication for day-to-day
operations defined and documented in order to
clarify roles and responsibilities, expectations,
and commitments and to avoid the possibility of
misunderstandings and conflict.
Required Modules
- Supply Chain Portal
136
Best Practices
Tooling Management
The ability to plan for correct tooling to support
manufacturing.
Requires information on tooling life and
availability.
Required Modules
- QAD Manufacturing
137
Best Practices
Traceability
The ability to trace the customer of lot or
serialized products
The ability to trace the source and lot / serial
number of component items
Required Modules
- QAD Manufacturing
138
Best Practices
Trade Compliance
The ability to check whether shipment
destinations are allowed by local laws and the
ability to produce documentation for customers
and legal authorities.
Required Modules
139
Best Practices

VMI is a technique for planning and control of
inventory, in which the supplier has access to the
customers inventory data and is responsible for
maintaining the inventory level required by the
customer.
Re-supply is performed by the vendor through
regularly scheduled reviews of the on-site inventory.
The on-site inventory is counted, damaged or
outdated goods are removed, and the inventory is
restocked to predefined levels.
Required Modules
- QAD Supply Chain Portal
140
Best Practices
Wave Picking
Wave picking is a practice used in many Distribution Center
operations to increase labor picking productivity and reduce
the labor cost per pick.
In some DCs, orders are scheduled to be picked when they
are received. In contrast to that, Wave picking consolidates
orders into waves where multiple orders with similar
characteristics are picked at one time. Orders can be
consolidated by customer, geography, or any other criteria
that makes sense for the DC operation.
In an operation where freight consolidation for shipping is
important, wave picking can help consolidate less-thantruckload (LTL) shipments into truckload (TL) shipments.
Required Modules
- QAD Warehousing
141
Best Practices
Yield Management
The capability to monitor and correct activities
that result in reduced yields from manufacturing
operations.
Yield is usually associated with Quality
Management.
Required Modules
- QAD Manufacturing
- Quality Management
142
Modules
143
Modules
QAD Alerts
Alerts and notifications ensure information flows
to responsible individuals
144
Modules
QAD Business Intelligence

Promotes fact-based decisions by unifying data
from multiple sources using an included ETL
(Extract, Transform, Load) tool, allowing decision
makers to access, analyze, and share critical
information using a browser based portal.
145
Modules
QAD Business Process Management

Controls the flow of business processes
throughout the organization.
146
Modules
QAD Compliance (Enhanced Controls)

Provides strict enforcement of the authenticity,
integrity, auditing, and confidentiality of
electronic records and supports eSignature.
147
Modules
QAD Configurator
A complete rules-based product configuration
suite supports configurations from quoting and
order entry all the way through production
planning, shop floor control, serialization, and
order fulfillment and after sale service and
support.
148
Modules
QAD Customer Management

Provides improved responsiveness through
collaboration and management of customers
and demand
149
Modules
QAD Customer Relationship Management

Provides a fully functional sales and marketing
automation toolset designed to improve sales
and marketing productivity including
communications and scheduling tools; pipeline
and forecast management; and customer
service.
150
Modules
QAD Customer Self Service

Provides a web storefront for self-service sales
transactions and inquiries that enable suppliers
to automatically take orders while reducing
processing cost, time to deliver and with a higher
degree of accuracy.
151
Modules
Data Collection
QAD Supports a variety of shop floor and
warehousing Data Collection Bar Coding and
Radio Frequency third party products
152
Modules
Data Collection - Eagle

Integrates critical automated data collection and
bar coding functions.
153
Modules
Data Collection - Radley

Integrates critical automated data collection and
bar coding functions.
154
Modules

Tools to build and manage forecasts, either
collaboratively or individually, based on
mathematical models that utilize demand history.
155
Modules
QAD Distribution Requirements Planning

Supports the planning of inventory at distributed
distribution centers using a variety of planning
methods using Distribution Orders
156
Modules
QAD EDI eCommerce

Provides a streamlined method for managing
EDI communications between trading partners,
including an end-to-end integration broker for
B2B communications.
157
Modules
QAD Enterprise Asset Management

Supports all plant maintenance activities,
including preventive maintenance and predictive
management, work orders and service requests
to ensure equipment is reliable and ready to go
at all times, and to ensure compliance with
regulatory mandates regarding product safety
and cleanliness standards.
158
Modules
QAD Enterprise Operations

Supports the highest level of S&OP and
integrates with planning and scheduling
159
Modules
QAD Field Service Scheduler

Helps reduce costs and improve customer
service by improving service engineers
productivity and optimizing other resources in
the field.
160
Modules
QAD Financials
Addresses complex regulatory requirements,
strict segregation of duties, and more controls as
required by larger, more complex enterprises;
includes sophisticated budget modeling
capabilities, advanced reporting, multiple
reporting layers that simplify complex MultiGAAP reporting requirements and enhanced
audit capabilities.
161
Modules

Supports companies adopting lean principles,
QADs integrated Lean Manufacturing supports
Kanban, TAKT time calculations and visual
control methods.
162
Modules
QAD Manufacturing
Enables companies to reduce costs and
increase throughput using the latest
manufacturing scheduling techniques, including
the capability to support Lean principles
163
Modules
QAD Manufacturing Scheduling Workbench

QAD Product Scheduling Workbench
Supports visual master scheduling and

production scheduling
164
Modules

Supports product quality, including inspection
and testing, incoming inspection of purchased
items and inventory sampling. This includes
definitions of standard testing procedures and
manages inventory sampling plans and quality
work orders.
165
Modules
Quality - CEBOS
Provides the functionality to meet ongoing
quality system requirements, while automatically
sharing data across the entire quality and
business system. MQ1 allows end users to
configure to their business process requirements
ensuring they can meet not only internationally
recognized compliance requirements, such as
ISO and FDA requirements, but also those of
specific customers.
166
Modules
QAD Process Maps

Process Maps provide graphic representations
of workflows that can include links to programs,
browses, and documentation or other maps.
167
Modules
QAD Qxtend
A simple message based integration tool that runs
over middleware or peer-to-peer.
QXtend features a full set of APIs to most
transactions addressed by QAD.
QXtend has a documented set of mapped
transactions that simplify integration tasks defined in
QDocs.
QXtend is the backbone for Application-toApplication integration to the QAD Enterprise
Applications Suite, as well as opening up the
application to other sources.
QXtend allows automated and rules-based data
synchronization tasks and eliminates the burden of
maintaining custom interfaces.
168
Modules
QAD Service / Support Management

Provides the capability for after-sale service and
support.
Manages Warranty Tracking, Services Calls, and
Returns and Repairs
169
Modules
QAD Supply Chain

Helps companies improve management of
supply and suppliers through real-time
collaboration
170
Modules

Collaborative portal communicates demand
changes in real-time and tracks the flow of
orders and shipments using ASNs.
171
Modules

Enables the ability to drive, manage and
reconcile on-going product promotion events
with key retailers to ensure that spending
generates appropriate sales; manages rebates,
chargebacks, and promotional activities.
172
Modules
QAD Transportation Management

Provides a complete set of tools to optimize
shipments by air, sea, parcel, truckload or less
than truckload; provides international
documentation and assists in compliance with
denied party regulations.
173
Modules
QAD Warehousing
Supports the requirements of organizations with
larger or more sophisticated warehouses, QAD
Warehousing provides automated task
management, RF based picking, wave
management, batch picking, location find/audit,
put-away, picking, cross docking, quality control,
replenishment, transfers and advanced cycle
counting activities, including full support for
global inventory views in multiple physical
warehouses across multiple domains.
174
QAD KPI Framework
QAD Key Performance Indicators (KPIs)
Customer
Service
Supplier
Performance
Manufacturing
Schedule
Manufacturing
Efficiency
Supply Chain
Effectiveness
Inventory
Effectiveness
Asset
Utilization
Financial
Compliance
Industry
Compliance
IT
Effectiveness

KP I Framework QAD

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KP I Framework QAD

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QAD KPI Framework

KPI Framework Document

QAD KPI Framework

QAD Key Performance Indicators (KPIs)

QAD KPI Framework

Customer Service - KPI

Delivery Performance in Full by Order/Line

QAD KPI Framework

In Full And On Time By Order

Sales & Operations Planning

QAD Customer Management

In Full And On Time By Line

QAD Demand Management

Shipment Track and Trace

QAD Service / Support

Order Cycle Time

QAD Field Service Scheduler

QAD Enterprise Operations

QAD Trade Management

QAD Customer Self Service

Service Request Resolution Time

QAD EDI eCommerce

Pricing, Discounts and Rebates

QAD KPI Framework

Supplier Performance - KPI

QAD KPI Framework

Supplier Delivery Performance

QAD Supply Chain

Procurement Cost per Order

QAD EDI eCommerce

Supplier Quality Performance

QAD Enterprise Asset Mgmt

Vendor Managed Inventory

Purchase Price Variance

QAD Supply Chain Portal

QAD KPI Framework

Manufacturing Efficiency - KPI

QAD KPI Framework

QAD Enterprise Asset Mgmt

Manufacturing Bill of Material

QAD Supply Chain Portal

Master Data Accuracy

QAD Lean Manufacturing

Manufacturing Cost Ratio

QAD MSW / PSW

Overall Equipment Effectiveness

Lead Time Reduction

QAD KPI Framework

Manufacturing Schedule - KPI

QAD KPI Framework

Sales & Operations Planning

QAD Enterprise Asset Mgmt

Requirements Plan Accuracy

Net Change MRP

QAD Supply Chain Portal

Production Plan Accuracy

Engineering Change Mgmt

QAD Lean Manufacturing

Manufacturing Cost Variance

QAD MSW / PSW

QAD KPI Framework

Supply Chain Effectiveness - KPI