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nowledge creation is now recognized as a key, competitive advantage. In the global economy,
international joint ventures are increasingly important as the way of creating knowledge interorganizationally. Yet, research into interorganizational knowledge creation has been underdeveloped. This
paper offers insights about how international joint ventures can be integrated into a firms dynamic
system of knowledge creation.
Ikujiro Nonaka
Abstract
The management and processing of organizational knowledge
are increasingly being viewed as critical to organizational success. By exploring how firms access and exploit alliance-based
knowledge, the authors provide evidence to support the argument that the firm is a dynamic system of processes involving
different types of knowledge. Using data from a longitudinal
study of North American-based joint ventures (JVs) between
North American and Japanese firms, they address three related
research questions: (1) what processes do JV partners use to
gain access to alliance knowledge; (2) what types of knowledge
are associated with the different processes and how should that
knowledge be classified; and (3) what is the relationship between organizational levels, knowledge types, and the transfer
of knowledge?
Although many generalizations have been drawn about the
merits of knowledge-based resources and the creation of knowledge, few efforts have been made to establish systematically
how firms acquire and manage new knowledge. Moreover, prior
alliance research has not addressed in detail the nature of alliance knowledge and how knowledge is managed in the alliance
context. The authors examine the processes used by alliance
partners to transfer knowledge from an alliance context to a
partner context. They identify four key processestechnology
sharing, alliance-parent interaction, personnel transfers, and
strategic integrationthat share a conceptual underpinning and
represent a knowledge connection between parent and alliance.
Each of the four processes is shown to provide an avenue for
managers to gain exposure to knowledge and ideas outside their
traditional organizational boundaries and to create a connection
for individual managers to communicate their alliance experiences to others.
Increasingly, the creation of new organizational knowledge is becoming a managerial priority. New knowledge
provides the basis for organizational renewal and sustainable competitive advantage (Prahalad and Hamel 1994,
Quinn 1992). We draw on recent work on knowledge
management (e.g., Grant 1996, Hedlund 1994, Nonaka
and Takeuchi 1995, Spender 1996b), to explore how
firms access and exploit alliance-based knowledge. Using
data from a longitudinal study of North American-based
joint venture (JVs) between North American and Japanese firms, we address three related research questions:
(1) What processes do JV partners use to gain access to
alliance knowledge, (2) what types of knowledge are associated with the different processes and how should that
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
455
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
most of the cases, such an alliance is an equity joint venture. Examining that type of alliance allows for a clear
delineation of the partner relationship and the nature of
alliance knowledge. Siecor, an alliance between Siemens
and Coming, is an example. The partners in that alliance
brought together their complementary capabilities in telecommunications and glass technology to build an independent organization with its own headquarters, CEO,
board of directors, and staff.
Conceptual Background
Types of Organizational Knowledge
In developing an understanding of organizational knowledge, we begin with the distinction between tacit and explicit knowledge. Tacit knowledge was defined by
Polanyi (1962) as knowledge that is nonverbalizable, intuitive, and unarticulated. Spender (1996a) suggested that
tacit knowledge could be understood best as knowledge
that has not yet been abstracted from practice. It is knowledge that has been transformed into habit and made traditional in the sense that it becomes the way things are
done around here (Spender 1996b) Tacit knowledge is
highly context specific and has a personal quality, which
makes it difficult to formalize and communicate (Nonaka
1994). Explicit knowledge is knowledge that is transmittable in formal, systematic language and may include explicit facts, axiomatic propositions, and symbols (Kogut
and Zander 1992). It can be codified or articulated in manuals, computer programs, training tools, and so on.
The distinction between explicit and tacit should not
be viewed as a dichotomy but rather as a spectrum with
the two knowledge types at either end. Winter (1987)
identified other taxonomic dimensions of knowledge, including complex versus simple, not teachable versus
teachable, and not observable in use versus observable in
use. Similarly, we argue that although the distinction between tacit and explicit is important, it does not allow us
to consider any gray areas between completely tacit and
completely explicit knowledge. Knowledge types, therefore, must be classified on a continuum that ranges from
explicit knowledge embodied in specific products and
processes to tacit knowledge acquired through experience
and use and embodied in individual cognition and organization routines.
Nonaka and Takeuchi (1995) argued that a key challenge for organizations is the conversion of tacit knowledge to explicit knowledge. Knowledge that is tacit and
highly personal has little value until it can be converted
into explicit knowledge that other organizational members can share. However, such a conversion process exposes the knowledge to the hazard of imitation by other
456
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
knowledge creation. In the spiral, knowledge moves upward in an organization, starting at the individual level,
moving to the group level, and then up to the firm level.
As the knowledge spirals upward in the organization, it
may be enriched and amplified as individuals interact
with each other and with their organizations.
Hedlund and Nonaka (1993), in their analysis of Japanese and Western knowledge management, proposed a
model linking organizational levels and types of knowledge. Their objective was to develop an understanding of
how different knowledge types travel and change between individuals and organizations. On the basis of the
Hedlund and Nonaka (1993) model, we propose Figure 1
as a framework for an empirical examination of knowledge management processes. In the framework, the organization is seen as a repository of various knowledge
types in different organizational locations. The vertical
dimension refers to knowledge tacitness and the horizontal dimension distinguishes between the organizational
levels where knowledge resides. In Figure 1, knowledge
tacitness is a continuum in which explicit knowledge has
very low tacitness. The figure implies that as knowledge
becomes more tacit, it becomes less teachable, less codifiable, and hence, less transferable (Kogut and Zander
1992).
The key assumption underlying this framework is that
organizations have a range of types of knowledge and
carriers of knowledge. Where organizations differ is in
their view of the importance of different types of knowledge and their ability to transform and move knowledge
across organizational levels. For example, Hedlund and
Nonaka (1993) argued that Western firms lose much of
their potential for knowledge creation by overemphasizing explicit knowledge and the development of complex
managerial hierarchies, systems, and standardization. Using JVs as the empirical context, we examine the linkages
between knowledge transfer processes, knowledge types,
and organizational levels. The next section is an overview
of JVs and learning.
Figure 1
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
458
to gain a cross-sectional perspective on the basic dimensions of alliance learning. A sample of North American
Japanese JVs located in North America provided the empirical base.3 The primary data collection method for
stage 1 was field interviews with 58 managers associated
with 40 two-partner JVs. Most managers held positions
such as JV president or JV general manager and were
either employed by the American partners or appointed
by the American partners to senior management positions
in the JVs. Geringer and Hebert (1991) found that such
managers are a valid source of JV data. Being at the
boundary between the JV and parent firms, those managers were expected to have an important influence on
parent access to and management of alliance knowledge.
(For more detail on the stage one methodology, see
Inkpen, 1995a and 1995b.)
All JVs were suppliers to the automotive industry and
only one had less than 50 percent of its sales to automotive customers. The primary JV motive for the majority of the American partners was access to the Japanese
transplant market in the United States. Most of the JVs
were direct suppliers to the automotive assemblers (i.e.,
tier-one suppliers). With two exceptions, all JVs were
startup or greenfield organizations. In terms of ownership,
17 ventures were 50-50, in 15 ventures the Japanese partners had majority equity, and in 8 ventures the American
partners had majority equity.
Stage 2: Longitudinal Case Study
Stage 1 of the research yielded evidence that the JVs created important learning opportunities for the American
JV parents. The American firms were provided an excellent window into their Japanese partners capabilities.
The window had two main sources of potential value.
First, all but five JVs were transplant suppliers, and generally the products supplied to the transplants were similar to products manufactured by the Japanese partners in
Japan. The JVs gave the American partners access to
skills created by the Japanese partner for the Japanese
market and also access to how those skills could be
adapted to the North American work style and infrastructure. Second, the JVs were often the American partners
initial experience in supplying Japanese automakers. In
most cases the Japanese partners had established relationships with the Japanese automakers. Therefore, the JVs
afforded the American partners an opportunity to learn
how to manage a long-term Japanese customer relationship, albeit adapted to the North American context.
Stage 1 also provided the foundation for an emerging
understanding of alliance knowledge management. The
second research stage explored the knowledge management process in detail. An emphasis on process suggested
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
Table 1
Case Characteristics
Characteristic
Alpha
Beta
Gamma
Kappa
Sigma
American partner
learning potential
High
Medium
Medium
High
Low
JV performance
Low
Medium
High
Medium
High
Partner history
None prior to
technology
assistance
agreement signed in
1988
Limited; 10-year
technology
relationship
Limited; licensing
agreement from
1980
Extensive; 25-year
relationship
between partner
presidents
None
Senior JV
management
American president
and plant
managers;
Japanese sales
managers
Equity shares
50/50
50/50
50/50
Key partner
contributions
Japanese:
Japanese:
Japanese:
Japanese:
Japanese: sales
manufacturing
manufacturing
manufacturing
manufacturing
support. American:
process and
process and
process and
process and
manufacturing
engineering,
engineering, product
engineering,
engineering
process, plant
customer contacts,
design, customer
product design,
customer contacts.
startup, plant
product design,
contacts. American:
customer contacts.
American: raw
management,
access to raw
plant startup, plant
American: plant
materials, JV
administrative
materials. American:
management,
startup,
management and
support.
plant startup, access
administration
administration
plant management,
to American partner
support
support HR, legal,
startup support
manufacturing
finance), plant
equipment, plant
management
management,
administration
support
Customers
Primarily Japanese
automakers
Japanese and JV
automakers
Primarily Japanese
automakers
50/50
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
Findings
Knowledge Management Processes
For each of the cases, we collected data on the knowledge
management processes used by the American parents.
From the data, four critical processes were identified:
technology sharing, JV-parent interaction, personnel
transfers, and strategic integration. The four processes
share a conceptual underpinning in that each represents a
knowledge connection, which creates the potential for individuals to share their observations and experiences.
Each of the four processes provided an avenue for managers to gain exposure to knowledge and ideas outside
their traditional organizational boundaries and created a
connection for individual managers to communicate their
JV experiences to others. In that sense, the four processes
represent the locus of knowledge creation because it is
through those processes that different types of knowledge
converge and become accessible.
On the basis of the interview data, the cases were evaluated individually on the intensity of the processes for
transferring knowledge (Table 2). The high, medium, and
low classifications are a function of comparison across
the cases. Low means that we found no evidence of a
knowledge management process. Medium means that
the process was occurring but at a lower intensity than it
was in at least one of the other high cases. For example,
we observed that all of the knowledge management processes were present for Kappa and were occurring at a
high intensity level. Alpha was classified as low for three
processes and medium for one. To provide examples of
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Table 2
Technology sharing
Interorganizational interaction
Personnel transfers
Strategic integration
Alpha
Beta
Gamma
Kappa
Low
Medium
Low
Low
Low
Medium
Medium
Low
High
High
Medium
High
High
High
High
High
Table 3
Sigma
Medium
High
Medium
Medium
satisfactory, although the JV was a rich source of knowledge for the American parent. In another example, the
American parent substantially increased its quality because of pressure from the JV customer, which in turn
was under pressure from its Japanese transplant supplier.
Until the JV was formed, the American parent had not
had any extensive interactions with Japanese customers.
In supplying the JV, and indirectly becoming a transplant
supplier, the American parent was forced to evaluate
some of its manufacturing operations.
Meetings, such as monthly sales meetings between parent divisions and the JV, were also a means of interacting
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
462
others businesses. For example, one of the American parents won a contract to supply a part but was unable to
meet the target cost. The parent decided to use its JV to
produce the part because of the JVs superior process
technology. Such a linkage indicates that the American
parent management had internalized the knowledge associated with differences between the parent and JV. The
linkage also opened the door for more knowledge sharing
and cooperation in the future.
To maximize exposure to strategic knowledge, alliance
partners must go beyond the narrow confines of the JV
agreement. In Gamma and Kappa, the JV functioned like
a related division of the American parent, with the parent
focused on managing the partner relationship, not just the
JV itself. The JV was incorporated into the parents strategic planning processes and was expected to contribute
new ideas and provide leadership in a particular technology area. The relationship between the partners was becoming much tighter. For Kappa, the JV was formed
strictly as a transplant supplier that was relatively independent of its American parent, relying extensively on
the Japanese partner for product technology and marketing support. Over the years, Kappa became less independent as ties between the two partners increased. For
Gamma, the JV was initially presented to the transplant
customers as a Japanese company. The JV evolved into
a much less Japanese firm and, through its American
parents contact, developed a substantial amount of business with domestic customers. The objective, as a Gamma
manager remarked, was for both the JV and the parents
to benefit.
Types of Knowledge
Building on the preceding description of the knowledge
management processes, the primary types of knowledge
associated with each process were identified. Table 4,
based on Spenders (1996b) typology, shows the classification and provides examples of each type of knowledge. Because the table is based on our observations of
knowledge types, it does not include certain knowledge
types that might be associated with the processes in different research settings. For example, technology sharing
in our study involved knowledge with low tacitness.
Clearly, technology could be viewed as having a significant tacit dimension, but in the cases studied, the knowledge transferred (and the knowledge of apparent interest
to the American partners) had a minimal tacit dimension.
The knowledge associated with technology sharing
was classified as explicit, objectified knowledge because
it was related primarily to product designs or specific
manufacturing processes. For example, knowledge about
quality control processes and factory scheduling systems
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
Table 4
Knowledge
Management
Processes
Types of
Knowledge
Examples of
Knowledge
Potentially
Useful to American
JV Parents
Technology sharing
Explicit/objectified
Quality control
processes
Product designs
Scheduling systems
JV-Parent
interactions
Explicit/objectified
Specific human
resource
practices
Tacit/collective
Quality
Commitment
Tacit/collective
Continuous
improvement
objectives
Commitment to
customer
satisfaction
Tacit/conscious
Meaning of quality
from Japanese
partner
perspective
Explicit/objectified
Market intelligence
Partners keiretsu
relationships
Tacit/collective
JV competitive
advantage
Tacit/conscious
Personnel transfers
Strategic integration
although our study suggests that American partner managers were generally unsure of how to capture the value.
Organizational Levels
Learning and knowledge creation occur through a process
involving various organizational levels and actors. For
each of the knowledge management processes, Figure 2
provides a multidimensional view linking the primary
knowledge type and organizational levels in the parent
firms. Like Table 4, the figure summarizes the findings
for the five cases and is based on the identified (as opposed to ideal) knowledge transfer. As Table 3 shows, in
463
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Figure 2
464
conclude that only a limited amount of knowledge associated with personnel transfers spiraled beyond the
group level to the organizational level. Strategic integration involved knowledge ranging from low to high in tacitness that penetrated mainly the group-organization levels. Strategic integration also generated some individual
knowledge. The JV-parent interaction process had the potential to transfer knowledge with similar tacitness to that
transferred by strategic integration, but on a more limited
scale and at lower organizational levels. Resistance in the
American parents to the costs of learning limited the effectiveness of the process at the organization level. One
explanation for that resistance was that American parent
organizations were so lean that little time was available
to invest in learning. This supports the view that Western
organizations try to learn in large, discrete steps (Hedlund
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Discussion
This study contributes to the literature on knowledge and
the firm by examining knowledge management in an alliance context. We have sought to systematically establish how firms acquire and manage new knowledge. We
identified specific knowledge management processes by
examining firms efforts to exploit JV learning opportunities and linked those processes with types of knowledge
and organizational levels.
Proposition Development
Several propositions about organizational knowledge
transfer and management can be derived from the findings. Two pertain to relationships between knowledge
tacitness, organizational level, and transfer effectiveness,
and three pertain to transfer effectiveness when the core
of knowledge transferred is highly tacit.
First, we can predict that the more tacit the knowledge,
the lower the organizational level through which successful transfers will occur. Highly tacit knowledge is intuitive, nonverbalizable, and related to individual experiences. First-hand experiences with tacit knowledge are
critical to its successful transfer. Knowledge that is low
in tacitness is often related to product and process technology transfers that can occur on a higher, more collective level. Hence, Proposition 1.
PROPOSITION 1. The tacitness of transferred knowledge will have an inverse relationship to the organizational level where initial transfer takes place; the greater
the tacitness, the more likely individuals will be the primary knowledge transfer agents.
Similarly, we can argue that when knowledge transfers
are initiated at the group and organization levels, perhaps
through team visits or group seminars, the transfers will
be less effective when the knowledge has a high tacit
element.
PROPOSITION 2. The effectiveness of knowledge
transfers initiated at the collective level will be negatively
related to the tacitness of the knowledge.
Figure 2 shows that the identified knowledge transfer
processes are primarily in quadrant 2, with personnel
transfers occupying the top half of quadrant 3. Clearly,
the American firms were focused on explicit knowledge.
This is consistent with the argument that in their approach
to organizational learning, Western firms tend to focus on
explicit knowledge that can be created through analytical
skills and concrete forms of oral and visual presentation
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ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
opportunities. Although all of the processes are potentially effective, we found that the different processes involved different types of knowledge and different organizational levels. Organizations create, store, transfer, and
discard various types of knowledge. Therefore, organizations must engage in a variety of knowledge management processes.
Personnel transfers can be an effective process through
which to acquire tacit knowledge that can be acquired
only through time and experience. The risk with personnel transfers is that if the knowledge remains individual,
the potential social impact of the learning is lost. To maximize the effectiveness of personnel transfers, systems
may have to be established to ensure that knowledge goes
beyond the individual level. Strategic integration can be
an effective higher level knowledge sharing tool. It enables meaningful communication and collaboration between organizations at the group and organizational levels rather than at the individual level. Personnel transfer
schemes and strategic integration suggest a long-term basis for knowledge sharing and potentially allow for the
largest amounts of knowledge to travel interorganizationally. Additionally, such long-term processes create the
potential for a continuous flow of knowledge, which in
turn can lead to continuous learning and change. However, as we found, personnel transfers do not always result in significant organization level knowledge transfer.
The other two processes, technology sharing and JVparent interactions, are based on shorter term knowledge
relationships and as such, are less effective in transferring
tacit knowledge. Nevertheless, this study shows that they
can be effective as a means of acquiring explicit, objectified knowledge. Moreover, given that the decision to
initiate knowledge creation efforts must be balanced with
the cost of doing so, technology sharing and JV-parent
interaction processes may be less costly than strategic integration and personnel transfers. Visits and tours of JV
facilities were identified as a simple and effective means
for parent managers to interact with JV managers.
In summary, this research suggests that organizations
must be aware of the different types of knowledge and
design appropriate systems to process the knowledge.
Clearly, firms will attach different values to JV knowledge, and therefore knowledge creation and processing
strategies will differ across organizations and also evolve
over time. We found that a variety of knowledge management strategies can be useful, although some strategies lead to more effective knowledge transfer than others. For example, in four of the five cases (all but Sigma),
the Japanese partner was responsible for the manufacturing process and product technology, which obviously influenced the type of technology knowledge that could be
466
exchanged between the partners. Also, industry conditions can influence learning intent and managerial commitment. When our research began in 1990, the U.S. automotive industry was under serious attack by Japanese
firms. Suppliers had to cope with new competitors, and
their traditional customers were losing market share. By
1994, the situation had changed dramatically. The domestic auto industry was recapturing some of its market
share, and suppliers were reaping the benefits. The learning imperative that prevailed in 1990 was no longer as
critical. That change highlights one of the problems with
cross-sectional research, namely that firms and industries
are in constant evolution. Longitudinal research captures
the evolutionary patterns in the underlying research context.
Conclusion
There are several underlying assumptions in the paper.
First, there can be a significant payoff in cooperating,
namely knowledge creation. Although not all knowledge
creation efforts will have immediate performance payoffs, over the long term successful knowledge creation
should strengthen and reinforce a firms competitive strategy. Second, each alliance partner has knowledge that, at
least in part, should be considered valuable by the other
partner(s). Third, knowledge creation is a dynamic process involving interactions at various organizational levels and an expanding community of individuals that enlarge, amplify, and internalize the alliance knowledge.
Finally, knowledge creation and the upward movement
of knowledge through the different organizational levels
can be at least partially responsive to managerial influence.
To be successful, organizations must not only process
information but also create new information and knowledge. This study explored how organizations involved in
alliances can use their alliance experience as the basis for
managing and creating knowledge. We provide some empirical evidence to support the conceptual arguments
made by Hedlund (1994) and Spender (1996b) about the
firm as a dynamic system of processes involving different
types of knowledge. Further research is needed to probe
deeper into the relationships between organizational levels, types of knowledge, and organizational processes. In
particular, there is a need to study how organizations
manage highly tacit knowledge that resides at the collective level of the organization. Such an orientation can
help capture the dynamics of knowledge management and
greatly enrich understanding of how firms acquire and
transfer knowledge.
Acknowledgments
Grants to the first author from the Carnegie Bosch Institute for Applied
Studies in International Management, Temple Universitys Center for
ANDREW C. INKPEN AND ADVA DINUR Knowledge Management Processes and International Joint Ventures
East Asian Studies, and the Thunderbird Business Research Center are
gratefully acknowledged. The authors thank Rob Grant, Ikujiro
Nonaka, and J. C. Spender for their helpful comments.
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Endnotes
1
Confirmed through discussions between the first author and several
General Motors managers.
2
Spender (1996b) emphasized that the boundaries between the types of
knowledge are imprecise.
3
Although the sample included two Canadian firms, for brevity we refer
to the sample as American rather than North American.
4
In contrast, specific quality control systems or processes that involve
rules and guidelines would be classified as objectified knowledge.
5
For a detailed discussion of Western versus Japanese knowledge management processes, see Hedlund and Nonaka (1993). Nonaka and
Takeuchi (1995, ch. 8) use several Japanese company examples to describe how organizational knowledge creation takes place on a global
scale.
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Accepted by Ikujiro Nonaka; received November 5, 1996. This paper has been with the authors for one revision.
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