In Control’s Quarterly Newspaper > www.in-control.org.

uk > issue 10 > Big Event 2010

In issue The ‘F’ word: Editorial: How to spot a Goodbye and

10 flaws in the
system > p.3
Beyond social
care> p.4
good provider
> p.6
thanks, Jo
> p.9

BT CONVENTION CENTRE LIVERPOOL 2010

Events
Guide
Exhibitor pages 
p.12 – p.15
Full Programme and Exhibitor profiles inside
Our sponsors p.11

Genie out of the bottle

Workshop pages 
p.20 – p.24

Social care debate – politicians miss the point Film and

It isn’t often that social care makes headlines. But recently,
politicians have been getting very heated about the future of social
care. Accusations have been made, meetings boycotted, cross-
party agreement forgotten. Unfortunately, all this energy has been
expended while barking up the wrong tree. When the politicians and
media talk about social care, they restrict the debate to the important
but very narrow question of how will we pay for care for older people?
In Control has been highlighting
since 2003. But the questions
asked and answers given by the
political parties are limited by a
lack of real understanding of the
benefits of people having choice
and control.
Not about a death tax
The future of social care must be
about all of us through the whole
Let’s be clear: we need a national of our lives – and all aspects of
debate about the funding of our lives: from infancy to old age;
social care. Politicians have, it when we are learning, at work,
seems, finally woken up to some at leisure; our health, family,
of the very tough challenges that friendships and community.
It’s no good simply debating
whether there should be a death
tax. Take just one example of
a wider perspective: transition
from childhood to adulthood. For
disabled youngsters and their
families this period is often a
time of great worry and pressure.
But, In Control has evidence that
having a Personal Budget that is
preserved through this process is
a straightforward and cost-
effective way of making life better
and less stressful for everyone
– the young person, their family
and professionals. Cont. P2
photos at the
Big event
The Big event video crew,
John Hewett and Carl
Poll, may ask you for an
interview. You don’t have to
oblige. But you may fancy
seeing yourself on the
In Control website and we’d
be very grateful.
The Big event photographer,
Jo Pearson, will be taking
shots around the event. If
you don’t want to appear
in photos on the In Control
website or in a publication,
please tell Jo ‘no photos’.

1
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
Unleash creativity, save money
We have learned that by enabling people
to take real control of their money, their
support and their lives as citizens, we can
save the taxpayer money. Giving people
control unleashes their creativity – a
resource that has never been used by the
traditional social care system. In Control’s
research clearly suggests that the more
people have Personal Budgets, the more
money the country will save.
Reducing need
This is not just an issue of social care.
It’s about people making use of the
same community resources as everyone
else – schools, shops, buses, swimming
pools, libraries, clubs. It’s about growing
friendships and relationships within our
communities so that we can be proud
of where we live, who we are and what
we contribute. Having relationships and
feeling good about ourselves make us
healthier and reduces our need for social
care.
This debate is a genie that is out of its
bottle. The politicians can’t push it back
in by distracting us with squabbles over
funding options. The Big Event is proof that
we are all members of a social movement
of engaged citizens and families who
demand change. We have many allies in
local authorities, in provider organisations
and in our wider communities.
Over the past six or seven years we have
developed Self-Directed Support as the
means to take control of our lives, and we
should see the so-called funding crisis as
the opportunity we need to ensure the
politicians listen to what we have to say.
2
Publishing information
In Control NOW! is a newspaper produced
by In Control, a not-for-profit organisation
and registered charity working for social
change.
Registered office:
Carillon House, Chapel Lane, Wythall,  
West Midlands, B47 6JX
Subscribe
Subscribing to In Control NOW! is free.
For an electronic copy please email:
admin@in-control.org.uk
or visit: www.in-control.org.uk/news
In Control NOW! is published by
In Control Publications, PO Box 45377,
London SE14 5JU
Distributed by In Control NOW!  
Carillon House, Chapel Lane,  
Wythall, West Midlands, B47 6JX
Production
Editor: Carl Poll
carl.poll@in-control.org.uk
Design: Henry Iles
henry.iles@in-control.org.uk
Print: Quotemeprint
www.quotemeprint.com
In this issue
Genie out of the bottle . ........................................ 1-2
The ‘F’ word . ............................................................................ 3
Editorial: Beyond social care /  
Get the report! ................................................................ 4
5 minutes with Abnormally
Funny People ..................................................................... 5
Spotting a good provider ......................................... 6
Welcome Czech! / Thanks Jo! . ............................. 7
KEYNOTE SPEAKER pages .................................... 8-9
Harrow: the future is orange /  
Making it happen . .................................................... 10
Big event sponsor pages ........................................ 11
Map 2. Ground floor Exhibitor plan ........... 12
Exhibitor list / Exhibitor profiles .......... 13-15
Products and Programmes/  
Partnership is productive . ................................ 16
Personal Budget user in TV ad campaign /
Free USB memory stick! . .................................... 17
Report - Your Support, Your Way /
Safeguarding and Risk event /  
Inspiring exhibition ................................................ 18
Numbers rise steadily /  
New factsheets ............................................................ 19
the Big event programme ........................... 20-23
Map 1. First floor: workshops . .......................... 24
The ‘F’ word
In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
A lot of effort has gone into personalisation. You’d expect big
improvements in the lives of people who need support. But
you’d be disappointed. Too little has changed. Often the effort
has simply gone into attaching new words to old behaviours
says Julie Stansfield, In Control CEO.
Why? We can find some answers in Russel
Ackoff’s Management f-LAWS. We need to
pay attention to three f-LAWS if we want real
change: 1) leadership 2) a sense of urgency
3) action to change the whole (rather than
tinkering with parts).
f-LAW 1: Leadership is based
on talent and talent can’t be
taught.
Significant change can’t happen without
inspired, hard-working, risk-taking
leadership. All the leadership programmes in
the world can’t make leaders out of people
who lack talent or don’t care. This doesn’t
mean that leadership is scarce – as long as
we include but look beyond people with
manager titles: people who use services,
families, community and business people,
and the stars in service organisations.
But too often authorities don’t invest in
developing citizen leaders. Instead, they
advertise for project managers. Passion for
real change in people’s lives isn’t necessarily
a requirement in job ads.
f-LAW 2: The only thing
more difficult than starting
something new is stopping
something old.
Recently, a woman rang the In Control advice
line and said: ‘My social worker told me I am
being put into the personalisation service,
is that you?’ In Control and Putting People
First have created guidance that uses a new
vocabulary. But, often, the same old practice
is dressed up with the new words. Real
change can’t happen unless we are deeply
dissatisfied with the way things are. You
can’t stop smoking unless you’re really fed
up with being a smoker. And we can’t expect
people who apply for services to drive the
change.
They come to services as a last resort and
at a time of crisis. They will generally accept
dysfunctional services because they don’t
know there could be a better option. Making
the public aware of the damage done by the
existing system needs courageous leaders
who have the guts to work urgently for
something better.
f-LAW 3: You rarely improve
an organisation as a whole by
improving the performance
of one or more of its parts.
We often hear managers say ‘We haven’t
got to the co-production part yet. We are
still working on the Resource Allocation
System’. This piecemeal approach can’t work.
If bureaucratic processes define how change
can happen, then things will get stuck –
people may get an allocation but have no one
to work with to design support that really fits.
Leaders create a vision of how each part
fits the whole. They motivate the change
3
by keeping the purpose – better lives and
stronger communities – right up front.
Answers to the following questions can tell
us how much those in positions of authority
want real change:
 How much do we invest in
discovering the leadership stars in our
area?
 What do we invest in supporting
those stars to increase their
knowledge and skills and develop
their ability to influence real change?
 How many of the people paid to
take responsibility for planning and
implementing change have direct
experience of receiving services?
 How much time do managers spend
in people’s front rooms, listening to
those who use the services?
 How many change managers have
mentors who use services?
 How clearly and publicly do those
in authority acknowledge that the
current system can’t work?
 Do they present a vision of how the
whole system can better serve the
whole community?
Answers will get better as a social movement
of ordinary citizens grows and demands
change. The energy to build this movement
will come from those who believe the
current system is unacceptable.
More information: www.f-laws.com
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Beyond social care children’s services, the NHS and

those involved in community
development.

In Control’s new report says the future

Editorial  is bright – if citizens take the lead
These are worrying times – a
bleak economic outlook means
public spending is set to fall
significantly. There is a bright
light in the gloom though: more
than 30,000 people in England
have a Personal Budget. Most
are adults who use social care
services.
Since 2003, In Control has
mostly worked with local
authority adult social care
departments and service
providers. We have learned a
lot in that time. One of the most
exciting realisations is that Self-
Directed Support and Personal
Budgets are just as powerful in
other spheres of life – not just
adult social care.
This realisation fits with our
everyday experience: the boxes
government uses to categorise us
– health and social care; older and
younger adult; physically disabled
and mental health user – are not
how we think of ourselves. In
reality, we all have the same
basic needs. We each have our
individual strengths, weaknesses
and preferences. We all need
to be needed. So, it should
come as no surprise that Self-
Directed Support as a means to
choice and control applies to
the whole of life: children and
The report recognises that
we are now all members of a
citizen-led movement for social
change. In Control is part of the
young people in care, disabled leadership of this movement,
children living at home with through its sponsorship and
families; adults with long-term stewardship of programmes
health conditions; learners at like Partners in Policymaking, a
college; people seeking work; grassroots network of disabled
ex-offenders, homeless people, people, their families and
those with drug and alcohol friends. Our work is changing:
problems and many more we need to get better at listening
groups. to and amplifying the voices and
legitimate demands of ordinary
The Report on In Control’s Third people; we need to become
Phase (2008-2009) describes more effective in helping public
how In Control has come to bodies translate these demands
this important conclusion, into action; and we need to
particularly through our become more adept at building
work with 20 leading Total alliances between all who share
Transformation local authorities In Control’s beliefs. The work of
and our early experiences In Control’s next phase will seek
with a new set of allies: in to do all of these things.

Get the report!

E
pHAse 2008-2 009
Cont rol’s tHirD
A report on in

E A report on in
Cont rol’s tHirD
pHAse 2008-2 009
Local Authorities
Individual
Responses
Family Carers 69
5
Finance situation 5
67
for
Standard of living the person you care
Relationship with 5
71
Dignity in support
significant other
Relationship with 5
69
Feeling safe
l over your life 74
Control over support
Choice and contro 5
the planning
Taking part in commun
ity Equal partner in 5
68
well
on caring and remain 70
Quality of life Support to carry 5

A report on In Control’s Third Phase

Being with people
you want
Quality of life 72
5
ing 70
Health and wellbe
Health 90% 100%
80%
30% 40% 50% 60% 70% 5
take paid work
0% 10% 20%
Capacity to under 70
Same Worse 5
Improved
life

A report o
Leisure and social idgesh ire, Hertfordshire
,
Cambr
ated findings ey, North Lanarkshire,
ction levels: aggreg Data from : Barnsl
EVAL Fig. 05: Satisfa Worcestershire.

Evaluation and learning 2008-2009 More than two-th

irds of people using
personal Budgets
reported that the
overall quality of life
control they
(68%) had improved
since
n EVAL Fig. 06: Numbe
r of carer responses by domain

in Control
rt (66%) and their
had over their suppo
al Budget.
they took up a person a more Leisure & social
life

’s
with people they wanted to (58%), taking
more ke paid work
spending more time were supported with Capacity to underta
A majority reported , feeling that they t. g
local community (58%) up a personal Budge Health and Wellbein
active role in their (51%) since they took Quality of life

Third Phas
feeling in better health
dignity (55%), and half

Andrew Tyson, Rita Brewis, Nic Crosby, Chris Hatton, Julie

than well
(52%), more on caring and remain
Support to carry
(58%) and standard of living the planning
feeling safe Equal partner in
in the domains of a personal Budget.

e
over your life
after they took up Choice and control
reported no change took up a Sig other
got worse after they Relationship with
that their life had for
than 10% reported Relationship with
the person you care
in all domains, less

Evaluation
Finance Situation 90% 100%

Stansfield, Caroline Tomlinson, John Waters, Alicia Wood

personal Budget. 60% 70% 80%
30% 40% 50%
0% 10% 20%

an
learning 20 d
Same worse
Improved

Family Carers us whether their lives

had
local authorities told t for ction levels: family carers
family carers in five of a personal Budge EVAL Fig. 07: Satisfa
Between 68 and 74 since the introduction

Contents:
same or worsened
improved, stayed the
of the carers’ lives.
their relative in ten
domains
These domains are:
situation
◆◆ their finance
e
with their relativ
◆◆ their relationship other
with a significant
◆◆ their relationship
l over their own life
◆◆ choice and contro
the planning proces
equal partne r in
◆◆ feeling like an
and remain
◆◆ support to carry
on caring
life
◆◆ their quality of
08-2009
of an
had become more
carers reported they
rs (77%) of family al Budget.
More than three quarte e had taken up a person
ng since their relativ
equal partner in planni of life (63%), the
in their quality
improvements l over
carers also reported , their choice and contro
A majority of family remain well (62%) and
carry on caring and e situation (55%),
support they got to ing (57%), their financ
their health and wellbe
their lives (57%), (54%).
a significant other
their relationship with change in
ed either improvement or no
report leisure
s ers of family carers no change); and their
Around equal numb (48% improved; 46%
well their relationship
with their relative
change).
improved; 44% no
and social life (49% (60%).
undertake paid work
in their capacity to

 Getting ready for Self-Directed Support

ed no change
wellbeing Most family carers
report
◆◆ their health and
work
to undertake paid
◆◆ their capacity 141
social life.
Evaluation
◆◆ their leisure and

 Basic tools for change 140 Evaluation

 Changes in the commissioning and provision of support

 Looking ahead
 The impact of Personal Budgets 2005-2009

‘The work described in this report and the social movement

which is growing around it are beginning to form a tide
which will not be turned back.’
Richard Jones, Executive Director of Adult and Community Services, Lancashire
County Council
Buy the report from In Control Support Centre:
Tel. 01564 821 650. Email: admin@in-control.org.uk
Post: In Control Support Centre, Carillon House,  
Chapel Lane, Wythall, West Midlands, B47 6JX
Or download it FREE from: www.in-control.org.uk

4
In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

5 minutes with...
What are Abnormally Funny People
about?
We’re a group of gifted, very funny disabled
comedians with a token non-disabled

Abnormally Funny People

comedian.
Who’s in the current line-up?
For the Big Event we have Paul Betney,
Steve Best, Liz Carr, Laurence Clark, Steve
Does the comedy troupe, Abnormally Funny Day and a performing goldfish called Rusty.

People, really feature a performing goldfish Who’s the funniest?

Me, no me... no me, no me... Me.
called Rusty? Find out here... A typical week for Abnormally Funny
People?
Monday to Sunday.
High point?
Steve Day: 6’ foot 1”. Also selling out at the
Edinburgh Festival and performing at the
Labour Party conference where Tanyalee
Davis from Abnormally Funny People
pinched David Blunkett’s bottom.
Scariest moment?
David Blunkett on the rampage after being
pinched. Also Liz Carr nearly dying (not on
stage, but for real) before one of our gigs in
Edinburgh.
What’s in store for the future?
Michael J Fox. Also, we are in talks with
BBC2 about a sitcom idea. We hope to go
on tour to Australia in 2011. And, of course,
we will be bringing world peace through a
Facebook group.
The secret of your success?
Drinking ginger tea in the morning.
Knowing how to fill out the lengthy Arts
Council Grants Form. Remembering that
being funny is more important than being
preachy.

www.abnormallyfunnypeople.com.

Catch Abnormally Funny People’s act at the

Big event. They will perform several times during the
day in the Comedy Club. AND don’t miss Moveable
Feast – favourites at the 2009 Big Event – performing
at 12.00, 1.00 and 3.00 on the Pagoda Stage.

5
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
How to spot a
good provider
Serviceland may sound suspect,
but there are some great support
providers out there, says
Richard Williams
Edel: ‘Give me a pub and a karaoke machine’
Edel: ‘How was your
Christmas? Mine
was brilliant. Some of my family
live in Dublin, so I flew there to
spend time with them. We had
a ball together. I flew to Dublin
by myself – a bit different from
when I spent Christmas in the
children’s home. But most things
are pretty different from my
years in the home.
I have my own house now – a
cosy terrace in Liverpool. I’ve lived
there since I left the home. I have
my own staff team.
What do I do? For one thing,
I make jewellery with Val to
sell at country markets. (I met
Val on holiday in France. We’re
friends now). My cooking skills
are improving and I’m learning
new recipes. I also have a job a
few hours a week. I get a proper
rate of pay. I’ve learned to use the
bus by myself and I go to work
without support.
There’s also the gym –
sometimes I’m keen, sometimes
not so. But give me a pub and a
karaoke machine and I’m happy.
My support used to be 24/7, but
it’s much less now – three sleep-
ins a week and three or four
hours by myself each day. It’s
great to have my independence
and not have people around me
all the time.’
6
Peter:
‘Hi, I’m Pete. I
live in Norris
Green. I’ve lived in the same
house for 13 years. Before that,
I lived in Rampton Hospital for
38 years. I’ve always dreamed
of flying so a few years ago I
headed to Dublin for a day out.
It was great – not least because I
could enjoy a proper pint at the
Guinness brewery. (An occasional
drink would be one of my other
interests!) After that, it was
off to Majorca. Holland next.
When I’m at home, I’m involved
in all sorts. I go caravanning,
go to my local boxing club, and
grow my own vegetables on the
allotment. Summer evenings, we
have BBQ’s down the allotment
with some of my friends. I reach
retirement in April and life is
good.’
Two great people who have great
things happening in their lives.
Both stories from serviceland,
that mysterious and much-
criticised place inhabited by paid
staff. I’m sure some serviceland
stories are shockingly bad and
some providers may not care two
hoots about people they support.
But we should not assume that
any model or type of support is
all good or all bad. I’m intensely
proud of the support our
dedicated and passionate staff
provide day in, day out. Staff
work really hard because they
are driven by the idea of people
living their lives to the full.
Peter at the local boxing club
‘If you don’t know
where you’re going…’
So how do you spot a great
provider? Is it possible to identify
those likely to get it right and
those who are just part of an
industry? There are things you
can do. Try and spend time with
the organisation, maybe visit
one or two of the people they
support. Ask tough questions
– about their recruitment and
training of staff, about how they
listen to people, about what the
organisation does to keep good
staff, about what they’d do in all
sorts of situations. Demand real
answers and don’t be fobbed off
with woolly ones.
Serviceland may well
include some really terrible
organisations. But there are also
some stunningly good ones,
including many small, highly
responsive organisations that
provide great support. Mark
Twain wrote ‘If you don’t know
where you are going, any road
will take you there.’ Does the
provider know where it wants
to go? If it’s on a journey to
somewhere you want to go,
maybe you’ve found some great
support.
Richard Williams is Chief Executive of
Options for Supported Living and Co-
founder of DELI
More information:
www.optionsforsupportedliving.org
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Welcome Czech Republic! Thanks Jo!

In January, In Control and a Czech Jo Williams, Chair of
organisation sealed a partnership to promote In Control’s Board of Trustees
personalisation in the Czech Republic. Quip since 2003, is stepping down.
– The Association for Change in the Czech Jo Williams will
Republic – has been awarded funding by the retire from her
position as Chair
European Social Fund to identify and promote of In Control at the
best practice in social care across Europe and has chosen to end of March 2010.
She is stepping
focus on personalisation in England.  down to take up
the challenging
In Control England will provide ongoing ‘In Control is a community of learning. position of
support to Quip, beginning with a study We don't always know the solution to Acting Chair for
tour to showcase progress being made in difficult problems but we do know that, if the Care Quality
England. we work together, listen to each other and Commission.
share our learning openly, we can make
Milena Johnová, Quip’s Director, said:   a big difference. I'm delighted to have an Julie Stansfield, In Control’s CEO, says:
‘We are delighted to be able to partner with opportunity to share the work we have all
In Control on this exciting project. Things done with Milena and her colleagues.’ ‘We want to pay special tribute to Jo. She has
are very different here in the Czech Republic been with In Control from the very beginning
and I know our Government will be keenly Quip was founded in 2003 to support the in 2003 and has been instrumental in getting
interested in the work in England. So much development of good practice in social the organisation to where it is today. Jo
has been achieved there.’ services, promote education and raise has been tremendously supportive of both
awareness of the rights of social service In Control and shop4support. We have been
John Waters, who leads the partnership users, especially those with learning very fortunate to have benefited from her
for In Control, is optimistic about the difficulties and complex needs. expertise over the years. We are sorry to see
opportunities presented by this new her leave but wish her every success in the
arrangement:   www.kvalitavpraxi.cz future and in her new role.’

Jo Williams has spent more than 30 years

in local government. She began her career

International Hub
as a social worker at in Shropshire. She
then worked in a variety of operational and
managerial roles, including a ten-year stint
In Control's International Hub meets twice a year to share best practice   as a director of social services before joining
and ideas on personalisation. Members include Australia, Scotland, Wales, Mencap as CEO in 2003. In 2005, she was
Northern Ireland, USA, Japan, Finland and the Czech Republic. named the most influential person in social
care by Community Care magazine and, in
2007, was awarded a D.B.E in the Queen’s
The Big event: a busy day, but make sure you New Year Honours list.

leave time to visit the 101 exhibitors Commenting on her resignation, Jo said:

Exhibitors are waiting to tell you about ‘I have thoroughly enjoyed being part
what they do (and give you free pens and of such a passionate and forward-thinking
sweets) in the exhibitor hall. They are some organisation and I am immensely proud of
of the most interesting and progressive self- what has been achieved in such a short time.
advocacy organisations, support providers, There are so many wonderful examples of
consultants, trainers, software producers, how people’s lives have been transformed as
equipment makers, emarket producers, a result of In Control’s work, and this is the
theatre groups, and quilt makers(!) in the true measure of its success.’
country.
In Control is now seeking a new Chair to take up post
For the complete listing see pages: 12-15 from April 2010.

7
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
KEYNOTE SPEAKER
Personal Budgets:
cheaper, better,
happier!
In public policy, it doesn’t get better than
that, says Philip Collins of Demos
Personal Budgets are the in-thing
for politicians of all persuasions –
at least in theory. All three major
parties have Personal Budgets
in their social care policies.
There is good reason for their
enthusiasm. The task for public
services after the financial crisis
is to do more with less. All the
evidence suggests that, by letting
people buy services themselves,
they are likely to spend less, get
better outcomes, and be happier
about it, too.
The case for Personal Budgets
is yet stronger than that. Even
if Personal Budgets cost the
same as traditional provision
and achieved similar outcomes,
they would still be a good idea.
That’s because they embody
individual power and control.
They recognise that people know
what is good for them and have
the knowledge and the right to
run their own lives. Of course, we
all need expert help but control
of the budget puts the individual
in charge.
The idea will spread
There are some common
criticisms of Personal Budgets:
‘Chaos will ensue.’ ‘ Collective
services will be destroyed.’ ‘The
least capable will lose out.’ It is
important that the regulations
around Personal Budgets,
as with any policy, are clear
and help us to avoid obvious
distortions and abuses. But
the idea that people need to
be told what is good for them
is deeply patronising. With the
right advice and help, the vast
majority of us can take greater
control of our lives.
Personal Budgets will be a bigger
challenge to public services
than we think. As the idea
spreads, it will change all the
funding flows. It will alter the
relationship between citizen
and provider. Organisations that
offer services have to be become
more responsive to citizens. It
will not be easy and there will be
concerted opposition. But, in the
end, the idea will spread. Cheaper,
better, happier – in public policy,
it doesn’t get better than that.
Philip Collins is Chairperson of the
Demos Board of Trustees and a keynote
speaker at the Big Event.
www.demos.co.uk
8
KEYNOTE SPEAKER
Decide to make it
happen
In an era of ‘desperate uncertainty’,
Mark Pollock suggests how we can cope
When Mark Pollock lost his
sight in 1998 at the age of 22,
he thought his life was over. He
was a student at Trinity College
Dublin, an international rower
and about to take up a career as
an investment banker in London.
In the depths of despair, Mark
contemplated giving up.
The story of how he overcame
the odds to rebuild his life
and exceed his wildest
expectations now inspires
people the world over.
Six marathons
in a week
Amongst other sporting
achievements, Mark has
completed six marathons
in one week in China’s Gobi
Desert, taken part in the coldest
marathon in the world at the
North Pole, and raced over
1,000 kilometres to the South
Pole in 2008 – a world first.
Mark helps people to redefine
what is possible. He believes
that the key to success lies
in taking control of your own
life.
By drawing on his experience
of desperate lows and massive
highs, Mark inspires and
motivates business, sports and
public audiences throughout the
world. As a motivational speaker,
his message is one of ‘deciding
to avoid excuses, and deciding to
make it happen’.
Mark Pollock is a keynote speaker at
the Big Event.
www.markpollock.com
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
KEYNOTE SPEAKER
It’s not just about
Personal Budgets
Local networks and community capacity can
solve the conundrum of rising expectations
and spending constraints, says Matthew Taylor
emphasis on social capacity.
The key question is: how can
public services tap what former
Number Ten advisor, David
Halpern, calls ‘our willingness to
act responsibly, to trust, to care
for others, to volunteer and be
philanthropic’.
Understanding social
For at least the next five years,
networks: crucial
the public sector will have to try Crucial to enhancing community
to meet growing demands with capacity is understanding social
fixed or shrinking budgets. If this networks. Strong networks give
is not to be a depressing and people opportunities and help
socially divisive process of year- them to be resilient in the face of
on-year service cuts, we urgently misfortune. But disadvantaged
need new ways of doing things. communities often suffer from
weak networks, with few hubs,
In Control has driven one of the few connections and few bridges
most powerful public service to the outside world. An RSA
innovations of recent times. The project in Lewisham and Bristol
idea of moving from spending is mapping networks and
for to spending by people is one exploring how communities can
of a number of developments we better develop them.
are likely to see among forward
thinking public authorities. Spending constraints offer an
This is not just about Personal opportunity to be bold and
Budgets; at the collective level, innovative. The big unanswered
there are also ideas about question is whether, given
communities running their own public anxiety about service
assets and employees running cuts, Whitehall will resist the
services as mutuals or co- temptation to increase central
operatives. prescription. Increasing local
discretion is essential if agencies
Another theme of reform will are to have the scope to turn
be behaviour change: seeking challenge into opportunity.
not just to meet needs but to
enable and encourage people to Matthew Taylor is Chief Executive of the
be more self-sufficient and pro- Royal Society for the encouragement of
social. And, as our capabilities Arts, Manufactures and Commerce and
are largely expressed through a keynote speaker at the Big Event.
our interaction with other
people, I expect to see a greater www.thersa.org
9
KEYNOTE SPEAKER
Better law for older
and disabled people
People should not have to look at more than
38 Acts of Parliament to work out what the
system is, says Frances Patterson QC
In February, the Law Commission,
which advises the Government
on law reform, proposed the
most radical shake-up of adult
social care law for more than 60
years. Overhauling the outdated
laws that govern the care
provided to older and disabled
people will save unnecessary red
tape, delays, litigation and public
money.
The law governs how individu-
als’ needs are assessed, who
is eligible to receive help and
what services are provided. But
the rules are spread across 38
separate Acts of Parliament and
most services are still delivered
under an Act of 1948. There is
also a mass of policy guidance.
This can cause confusion, delay
and inconsistency.
The Law Commission suggests
a single, clear and modern
statute to replace the current
legal framework. Provisional
proposals include:
 establishing a core set of
overarching principles to
guide social care decisions
 introducing a single and
explicit duty to assess
individuals’ needs
 a duty on local authorities to
provide community services
for all those eligible
 the introduction of a single
duty to assess the needs of
any carer
 a statutory duty on local
authorities to investigate
when they suspect that
vulnerable adults are being
abused or neglected.
The Law Commission’s review
does not look at the funding
of adult social care or what
services should be provided and
is independent of the current
Government proposals about
the funding of care for older
people. The Commission is
developing recommendations
for reform to ensure that
disabled people, older people,
carers, and professionals
working in the field can be clear
about users’ and carers’ rights to
services. It aims to bring clarity
to the system of social care.
A consultation on the proposals
closes on 1 July 2010. In Control
has been working closely
with the Law Commission
and is making a substantial
contribution to the consultation.
Frances Patterson QC is the Law
Commissioner leading the project and is
a keynote speaker at the Big Event.
To take part in the consultation:
www.lawcom.gov.uk
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Harrow: the Making it

happen in
future is orange Croydon
shop4support is critical to achieving Harrow’s
personalisation targets, says Paul Najsarek New citizen
leadership course
In Harrow we’re encourages the creation of social capital. In Control is working with Croydon
passionate about Within the website there will be a social Council to run Making it happen, a
Self-Directed Support networking area called My Life as well as new citizen leadership course. The
and we’re proud Community Catalogue pages that will allow programme will help people to gain
to be recognised people to access information about free and the knowledge and skills to plan better
as a champion of community-based services in Harrow, as well futures for vulnerable people and their
personalisation in as information and advice. families in the London Borough.
London. So it makes
sense that we were the first local authority As for safeguarding, the website will be The course consists of five two-day
to use shop4support. We set ourselves a self-regulating. Users can rate services and sessions covering topics such as:
challenging target: products and we’re working
to ensure that the facts about with shop4support to  Why things are the way they are.

shop4support
majority of people have develop an accreditation Understanding and relating to
a Personal Budget by system for providers. One systems.
April 2011. To achieve of the most important  Creating the right support.
this target we needed shop4support: factors in the development  Making change happen locally and
help – the traditional  the only working eMarketplace of shop4support for us has nationally.
system just could not  majority-owned by In Control been the relationship with  Listening, learning, planning and
support personalisation  a social enterprise: any profits the team. The enthusiasm creating together.
on this scale, long-term. will be re-invested for developing something
That’s why we needed  co-owned by E-procurement that truly gives people Making it Happen is a free course with
shop4support. specialist, Valueworks, which choice and control over 25 places available to people who as a
has invested £2.5 million their support is inspiring result of a disability, illness, dependence
Putting people at the  has taken three years to and it has been fantastic to on drugs or alcohol or older age, need to
heart of change is develop. work with people who fully support to live the lives they want. It is
something In Control understand the sector and also open to families, carers and other
is very good at, so are motivated by bringing supporters.
when they collaborated with Valueworks to positive change (not commercial gain).
develop the social enterprise, shop4support, In Control and Croydon Council are
they were, I believe, onto a winner. Although it’s still early days, we’ve made looking for participants who:
significant progress since we first met the
More than an shop4support team in March 2009. I’m
excited that the Community Catalogue
 are keen to be part of a strong
community network
e-marketplace pages are now live. Our second phase of
development will bring Personal Budget
 want to be champions in Croydon
 are passionate about people’s right to
shop4support has the needs of individuals holders and providers online. be included
at its core and it brings service users and  are committed to action! Working
the market together in a cost effective way This is a pioneering partnership and I am with other people to make life better
that would be difficult to achieve without delighted that Harrow is at the forefront of for people who are vulnerable
the right technology. It also allows local this development. Exciting times are ahead.
authorities to help shape and develop The course runs from May to September
the marketplace. We can easily analyse Paul Najsarek is Corporate Director of Adults and 2010.
service users’ needs so we can match these Housing at Harrow Council
with the provider offer. But shop4support More information:
is much more than an e-marketplace. It More information: www.shop4support.com/harrow helen.bothamley@in.control.org.uk

10
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

SPONSORS OF THE BIG EVENT 2010

Alternative Futures Group
‘A world where people control their lives’

Alternative Futures Group is a charitable
company providing care and support to
people with mental health problems or
learning disabilities in the North West.
Personalisation is the foundation and driver
for all Alternative Futures services. Our Vision
– ‘a world where people control their lives’ –
is the fundamental ethos for those who use
our services and for our staff.
Since 1992, Alternative Futures Group has
built a good reputation for quality and price
in learning disabilities and mental health
services and has seen significant growth.
The Organisation currently supports 786
service users in a range of services, but
principally supported living.
www.alternativefuturesgroup.org.uk Sean: in control at last and living life to the full

Careworks
‘An unrivalled understanding of systems
to deliver Self-Directed Support’
The move towards self-directed and
personalised care means a fundamental shift
is required in the way that the voluntary
sector is commissioned and manages care
delivery. Until now, this sector has not
embraced computerised care management
systems in delivering social services. Self-
directed care makes the effective use of IT an
imperative.
CareDirector enables voluntary organisations
to meet these challenges and efficiently
deliver services under the self-directed
model. Built on Microsoft Dynamics CRM,
CareDirector provides an off-the-shelf
solution that is flexible, easy to use and fully
integrated with existing back-office functions
such as fundraising, marketing and invoicing.
We have a proven track record in providing
highly effective social care management
systems to local authorities and we are the
only software vendor to offer a social care
solution based on world-leading customer
management technology from Microsoft.
We have an unrivalled understanding of the
systems needed to support the effective
delivery of Self-Directed Support.
www.careworks.co.uk

11
In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Map 2. Level 1 – Exhibition Hall floor plan


LOADING
Cityside Riverside BAY ONLY


Level 3 63 64 65 66 67 68 69 70 71 72
Workshops
Ground floor Ground floor

Level 1 - Exhibition Hall

food
stall
Key 73 74 75 76 77 78 79 80
Lift 81 82 83 84 85 86 87 88
Escalator 96
102  
Male/Female Toilets Decoda  in 
Disabled Toilets
the infl atable  97
gym 89 90 91 92 93 94 95
98

99
2 Pagoda Stage
Market stalls
1 2 3 4 4 4 22 23 24 25 26 27 28
 MAIN  A B C
ENTRANCE
100
5 6 A7 B7 8 9 10 29 30 31 32
pagoda
stage 101
11 12 13 14 15 16 17 33 34 35 36
 Escalator up to next floor

2 Pagoda Stage
18 19 20 21 37 38 39 40 41 42

 MAIN 
ENTRANCE

43 44 45 46 47 48
food
49 50 51 52 53 54 55 stall

ENTRANCE TO ENTRANCE TO
56 57 58 59 COMMUNITY CAFÉ 60 61 62 COMEDY WORKSHOP
 

4 Community Cafe 3 Comedy Club

the Big event 2010

is sponsored by:

12
In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
AT-A-GLANCE EXHIBITOR LIST
1. shop4support Pick ‘n’ Mix
2. National Centre for Independent
Living (NCIL)
3. Lancashire Centre for
Independent Living
4a. Timebanks UK
4b. North West Training and
Development Team
4c. Active Assistance
5 . Self direct
6. Spokes CIC
7a. Breakthrough UK Ltd
7b. Postural Care CIC
8. Eileen’s Quilts
9. Wicked Fish
10. Age Concern Cheshire
11. Jane Lewis Health & Social Care
12. Wales Alliance for Citizen
Directed Support
13. Care UK
14. Advocacy Partners
15. Speaking Up
16. Inclusion Distribution
17. Inclusion Distribution
18. Natural Breaks Merseyside
19. Step by Step Living Network
20. Margaret Respite
21. Community Integrated Care (CIC
Group)
22. Expert Patients Programme
Community Interest Company
23. Our Futures
24. Embrace Wigan and Leigh
25. Imagine Mental Health
26. Options for Supported Living
27. Disabled Parents Network  Cheshire villages.
28. The Liberation Partnership
(Essex) Community Interest
Company
29. Odd Socks
30. Partners in Policymaking
31. Partners in Policymaking
32. St Helens Council, Adult Social
Care & Health – Personalisation
Team
33. Changingtogether
34. Mencap Liverpool
35. Voice UK
36. Penderels Trust
37. Cool 2 Care
38. All Together Now!
39. Rockspur
40. Potens
41. Independent Disabled Peoples
Forum
42. The IN Group (The Independent
Network)
43. In Control
44. MySafeHome
45. CDSM Interactive Solutions Ltd
46. Richmond Fellowship
47. Self Unlimited
48. Voyage
49. Paradigm / iplanit
50. Choices Housing Association Ltd
51. The Oaklea Trust Group
52. Department of Health
53. Thera Trust
54. Opportunity Links
55. Dimensions and Helen Sanderson
Associates
56. The Signalong Group
57. Creative Support
58. Disability and Carers Service
59. Caring with Confidence
60. JCM Seating Solutions Ltd
61. JCM Seating Solutions Ltd
62. Connect in the North
63. Social Care Institute for
Excellence
64. Care UK
65. Reserved
66. Royal Mencap Society
67. Staffordshire County Council
68. HomeCareDirect
69. Happy Associates
70. Somerset Care
71. Nugent Care
72. Special Needs Care Limited
73. The Stroke Association
74. Open Objects Limited
75. London Borough of Barnet
76. BeMyCareBroker.com
77. Voice Social Marketing
78. BILD
79. National Mental Health
Development Unit
80. Moving On With Life and
Learning (MOWLL)
81. you2choose.com
82. Alternative Futures Group –
Sponsor of the Big Event
83. CareMatch (Staffordshire Social
Care Workforce Partnership)
84. KeyRing Living Support Networks
85. Midland Mencap
86. Instream Partnership
87. Lifeways Community Care Limited
88. MacIntyre
89. Together
90. My Way
91. DSInsight
92. Careworks – Sponsor of the Big
Event
93. The Regard Partnership
94. Tunstall
95. The Really Useful Learning
Company
96. shop4support
97. Advance
98. Brothers of Charity Services
99. In Control and Me
100. United Response
101. The SLC Group
102. Decoda – in the inflatable gym
Exhibitor profiles
1. shop4support Pick ‘n’ Mix
shop4support is an online marketplace
for health and social support that creates
better value for citizens by offering a choice
of focused services and by helping them to
control their support, their money and their
lives.
>>01942 826 788
>>info@shop4support.com
>>www.shop4support.com
2. National Centre for
Independent Living (NCIL)
NCIL is a national organisation working
to promote independent living for
disabled people and to support centres for
independent living across the country.
>>0207 587 1663
>>office@nci.org.uk
>>www.ncil.org.uk
3. Lancashire Centre for
Independent Living
A dynamic user-led organisation providing
Self-Directed Support, advice and peer
support to disabled people across Lancashire,
empowering individuals to live independent
lives and challenge social exclusion.
>>01772 250 300
>>Sue.wilkinson@lcil.info
>>www.lcil.info
4a. Timebanks UK
Ash-worth Time Bank encourages rural
people to share their time and skills
with older members of the community.
Membership is free and services cover 14
>>01829 751398
>>ash-worthtime@hotmail.co.uk
>>www.ash-worthtimebank.org.uk
4b. North West Training and
Development Team
>>01254 306 850
>>info@nwtdt.com
>>www.nwtdt.com
4c. Active Assistance
Active Assistance provide 24-hour
personalised support and care to adults
and children with long term neurological
conditions. Our clients self-direct their
support.
>>01732 779353
>>clients@activeassistance.com
>>www.activeassistance.com
5 . Self direct
Self direct is a national social enterprise that
works with disabled people, older people
and professionals to change and develop the
social and health market-place
>>07814 574 307
>>info@selfdirect.org
>>www.selfdirect.org
13
6. Spokes CIC
Spokes helps young people with moderate
learning or physical disabilities enter the
workplace by ‘hands-on’ training in a
business environment. They deserve the
opportunity like everyone else!
>>01562 861154
>>info@spokes-uk.org
>>www.spokes-uk.org
7a. Breakthrough UK Ltd
Breakthrough UK Ltd is a successful social
enterprise providing employment support,
training, and consultancy to employers/
providers on disability issues, and is now
developing work on Independent Living.
>>0161 273 5412
>>z.cattan@breakthrough-uk.co.uk
>>www.breakthrough-uk.com
7b. Postural Care CIC
Postural Care CIC provides and develops
accredited training and support for
individuals and their families about how to
protect body shape.
>>01827 304938
>>Info@posturalcareskills.com
>>www.posturalcareskills.com
8. Eileen’s Quilts
We are a few friends who belong to a local
quilting group, Hutton Priory Patchers, and
also The Quilters Guild of the British Isles.
Most of our group are retired women.
>>01772423943
>>Eileen@cuerden333.fsnet.co.uk
9. Wicked Fish
Wicked Fish is an ensemble theatre company
based in Liverpool. All the performers in
Wicked Fish have learning difficulties and
we work with other professional artists and
theatre workers.
>>0151 709 4343
>>info@wickedfish.org.uk
>>www.wickedfish.org.uk
10. Age Concern Cheshire
>>01606 881660
>>www.ageconcerncheshire.org.uk
11. Jane Lewis Health &
Social Care
Jane Lewis Social Care provides quality
support staff to a variety of care settings. We
are registered with CQC to provide care for
adults and children.
>>01244 404080
>>maxine@janelewis.co.uk
>>www.Janelewis.co.uk
12. Wales Alliance for Citizen
Directed Support
Wales Alliance for Citizen Directed Support is
a newly formed alliance of organisations and
individuals who are interested in developing
citizen-directed support in Wales.
>>01792 646640
>>debbie.chegwen@communitylives.co.uk
>>www.wacds.org.uk
13. Care UK
Care UK is a national company. Our aim is to
enable people to live fulfilling lives whatever
their health or care needs.
>>01244 313204
>>Lorraine.kingham@careuk.com
>>www.careuk.com
14. Advocacy Partners
Advocacy Partners promotes Rights, Voices
and Choices for deaf, disabled and older
people. We provide independent advocacy
to enable people facing the greatest
disadvantage and discrimination to have
control over their lives.
>>0208 330 6644
>>info@advocacypartners.org
>>www.advocacypartners.org
15. Speaking Up
Speaking Up enables people to use their
voice, supports them to take action and to
change their lives for the better.
>>01223 555800
>>info@speakingup.org
>>www.speakingup.org
16. Inclusion Distribution
We offer a broad range of books, DVDs
and posters around a central principle of
inclusion. Contact us for a bookshop service
at your event.
>>01625 269243
>>sales@inclusiononline.co.uk
>>www.inclusiononline.co.uk
17. Inclusion Distribution
As above.
18. Natural Breaks
Merseyside
Natural Breaks supports people to take
control of their lives - at home, in social and
leisure settings, through education and at
work by promoting opportunities for positive
relationships and experiences, resulting in
fulfilling lifestyles.
>>0151 207 9120
>>lisa@naturalbreaks.co.uk
>>www.naturalbreaks.co.uk
19. Step by Step Living
Network
>>0151 430 2740
>>believe@livingnetwork.org.uk
>>www.livingnetwork.org.uk
20. Margaret Respite
>>01928 576880
>>margaretrespite@googlemail.com
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
21. Community Integrated
Care (CIC Group)
CIC is a national social care charity supporting and friends to encourage reuse of goods.
thousands of people with diverse care and
support needs to live independent lives.
>>0151 420 3637
>>contact-us@c-i-c.co.uk
>>www.c-i-c.co.uk
22. Expert Patients
Programme Community
Interest Company (EPP CIC)
EPP CIC is a social enterprise which runs free
self-management courses for people living
with, or affected by, any long-term health
condition(s).
>>0800 988 5530
>>anne.higgins@eppcic.co.uk
>>www.expertpatients.co.uk
23. Our Futures
Our Futures is a model of support for families
with a disabled relative. It promotes planning
for the future and supports disabled people
to be full citizens.
>>01942 513053
>>www.in-control.org.uk
>>futures@embracewiganandleigh.org.uk
24. Embrace Wigan and Leigh
Making lives better for children, adults and
older people with disabilities.
>>0194 2513053
>>crm@embracewiganandleigh.org.uk
>>www.embracewiganandleigh.org.uk
25. Imagine Mental Health
>>0151 709 2366
>>imagine@imaginementalhealth.org.uk
>>www.imaginementalhealth.org.uk
26. Options for Supported
Living
Options provides innovative and flexible
support to people with learning disabilities
with a range of support needs. We are a
registered charity and therefore every penny
is spent on providing great support.
>>0151 236 0855
>>welcome@optionsforsupportedliving.org
>>www.options-empowers.org
27. Disabled Parents Network
A national peer support network providing
information and advice to disabled people
who are, or wish to become, parents, and
their allies.
>>0300 3300 639
>> information@disabledparentsnetwork.org.uk
>>www.disabledparentsnetwork.org.uk
28. The Liberation
Partnership (Essex)
Community Interest
Company
The Liberation Partnership is a user-led
training department providing training on all
aspects of the Personalisation of services.
>>01245 392142
>>enquiries@liberationpartnership.org.uk
>>www.liberationpartnership.org.uk
29. Odd Socks Enterprise
A micro business developed by Joe Tomlinson
The company collects anything from clothes
to electrical goods. It organises wardrobe
amnesty sales and sells Fairtrade goods made
from recycled materials.
>>01257 252288
>>joe.tomlinson@hotmail.co.uk
30. Partners in Policymaking
Partners in Policymaking runs community-
based training courses that help disabled
people and their families to become leaders,
giving them confidence and strategies to
work in partnership with service providers.
>>0156 482 1650
>>admin@in-control.org.uk
>>www.partnersinpolicymaking.co.uk
31. Partners in Policymaking
As above
32. St Helens Council, Adult
Social Care & Health –
Personalisation Team
St Helens Council’s Personalisation Team
is implementing the personalisation
agenda, known locally as My Life, My
Choice, supporting people to achieve choice,
independence and control.
>>01744 676974
>>angiewaugh@sthelens.gov.uk
>>www.sthelens.gov.uk/mylifemychoice
33. Changingtogether
We are an innovative organisation, making
change possible through unique and
creative consultation, training and project
development in social care, advocacy,
education and community involvement.
>>07914 792190
>>office@changingtogether.org.uk
>>www.changingtogether.org.uk
34. Mencap Liverpool
>>0151 298 3191
>>contact@mencapliverpool.org.uk
>>www.mencapliverpool.org.uk
35. Voice UK
A national charity supporting people with
learning disabilities and other vulnerable
people who have experienced crime or abuse.
We also support their families, carers and
professional workers.
>>01332 291042
>>voice@voiceuk.org.uk
>>www.voiceuk.org.uk
36. Penderels Trust
An innovative, user-led charity providing
independent living support to recipients
of community care funding. We empower
individuals to live their lives independently
with choice and control.
>>024 76511611
>>zkapadia@penderelstrust.org.uk
>>lcurzon@penderelstrust.org.uk
>>www.penderelstrust.org.uk
37. Cool 2 Care
>>0845-123-5484
>>info@cool2care.co.uk
>>http://www.cool2care.co.uk/
38. All Together Now!
All Together NOW! is the North West’s
unique, award-winning charity, publishers of
a print and online magazine targeting people
who are affected by disability.
>>0151 230 0307
>>news@alltogethernow.org.uk
>>www.alltogethernow.org
39. Rockspur
A member-controlled, community-based
facility that has become independent from
a traditional style of day service. Members
are acknowledged as being part of the
community in their own right.
>>01902 844925
>>therockspurhouse@yahoo.co.uk
40. Potens
Potens provides a range of services for adults
with learning disabilities and mental health
needs throughout Merseyside and Northern
England, North Wales and Northern Ireland.
>>0151 651 1716
>>info.potens@potensial.co.uk
>>www.potensial.co.uk
41. Independent Disabled
People’s Forum
IDPF champions the rights of disabled
people to be heard and have a voice, while
providing peer support, information, advice
and advocacy.
>>0151 6505529
>>chairman@idpf.org.uk
>>www.idpf.org.uk
42. The IN Group (The
Independent Network)
Positive about Personalisation – we’re a local
service-user led organisation from West
London, wholly managed and run for and by
service users and carers, across all user sectors.  Staffordshire area.
>>00 44 (0) 77 96 246 400
>>info@the-in-group.org
>>www.the-in-group.org
43. In Control
In Control Partnerships is a social enterprise
that works in partnership with citizens,
government, charities and commercial
companies to help create a new welfare
system in which everyone is in control of
their lives as full citizens.
>>01564 821650
>>info@in-control.org.uk
>>www.in-control.org.uk
44. MySafeHome
MySafeHome is the UK’s leading provider
of help and support for disabled people
who want to buy their own home. We help
hundreds of buyers do just that.
>>08000 121 333
>>enquiries@mysafehome.info
>>www.mysafehome.info
45. CDSM Interactive
Solutions Ltd
People & Places is a safe, secure online
Community Portal. It’s much more than a
social networking site. It provides a place for
people to record and plan their lives.
>>01792 463865
>>debbie.marshall@cdsm.co.uk
>>www.cdsm.co.uk/products/pandp/
14
46. Richmond Fellowship
Richmond Fellowship is a specialist provider
of mental health services, offering housing,
care, employment and community support
services to 6,000 people across England.
>>0207 697 3300
>>info@richmondfellowshop.org.uk
>>www.richmondfellowship.org.uk
47. Self Unlimited
Self Unlimited (RCN 250058) offers wide-
ranging services to people with learning
disabilities to enable them to live life their
way as independently as possible.
>>0116 279 3225
>>info@selfunlimited.co.uk
>>www.selfunlimited.co.uk
48. Voyage
Voyage is an established national provider
of a wide range of high quality options to
support people with learning disabilities,
autism or acquired brain injuries.
>>01543 437037
>>referrals@voyagecare.com
>>www.voyagecare.com
49. Paradigm / iplanit
Paradigm is the leading consultancy, training
and development agency in the field of
disability. iplanit is the first comprehensive IT
solution that takes Person-Centred Planning
to a different level.
>>0151 647 1055
>>admin@paradigm-uk.org
>>www.paradigm-uk.org
50. Choices Housing
Association Limited
Choices Housing Association is a non-
profit making RSL providing housing care
and support to vulnerable people in the
>>01782 254000
>>jharding@choiceshousing.co.uk
>>www.choiceshousing.co.uk
51. The Oaklea Trust Group
The Oaklea vision is that every citizen has a
positive contribution to make to society and
the right to control their own lives.
>>01539 735025
>>enquiries@oakleatrust.co.uk
>>www.oakleatrust.co.uk
52. Department of Health
The Department of Health exists to improve
the health and wellbeing of people in
England, giving them choice and control over
their care and support.
Personal health budgets:
>>personalhealthbudgets@dh.gsi.gov.uk
Personalisation in social care:
>>freya.elbaz@dh.gsi.gov.uk
>>www.dh.gov.uk
>>www.personalhealthbudgets.org.uk
>>www.personalisation.org.uk
>>www.nhs.uk/CarersDirect
53. Thera
Thera is an organisation directly controlled by
people with a learning disability, supporting
people in their own home, at work and in
their local community.
>>030 303 1280 or 01476 562777
>>info@thera.co.uk
>>www.thera.co.uk
54. Opportunity Links
Opportunity Links supports government to
deliver quality information to citizens through
provision of IT, consultancy, and new media.
>>01223 566522
>>enquiries@opp-links.org.uk
>>www.opportunitylinks.co.uk
55. Dimensions and Helen
Sanderson Associates
Dimensions is a specialist not-for-profit
provider of support for people with learning
disabilities and autism. We support more
than 2,300 people.
>>Message line: 0800 884 0820
>>info@dimensions-uk.org
>>www.dimensions-uk.org
56. The Signalong Group
Signalong empowers children and adults
with impaired communication to understand
and express their needs, choices and
desires by providing vocabulary for life and
learning. Signalong provides resources and 
training in visual communication.
>>0845 450 8423
>>mkennard@signalong.org.uk
>>www.signalong.org.uk
57. Creative Support
Creative Support is a not-for-profit provider of
personalised services – supporting people to
enjoy their lives and reach their full potential.
>>0161 236 0829
>>alannah.Gale@creativesupport.co.uk
>>www.creativesupport.co.uk
58. Disability and Carers
Service
The Disability and Carers Service supports
disabled people and carers by delivering
and administering the following benefits:
Disability Living Allowance, Attendance
Allowance and Carers Allowance.
>>08457 123 456
>>dcpu.customer-services@dwp.gsi.gov.uk
>>www.dwp.gov.uk
59. Caring with Confidence
Caring with Confidence provides learning and
development opportunities for unpaid carers
in England, accessible through local group
sessions, self-study workbooks and online.
>>0800 849 2349
>>cwc.info@caringwithconfidence.net
>>www.caringwithconfidence.net
60. JCM Seating Solutions Ltd
JCM are specialised equipment manufactur-
ers providing systems which enable 24-hour
postural care management for individuals of
all ages and varying degrees of disability.
>>01733 405830
>>enquiries@jcmseating.co.uk
>>www.jcmseating.co.uk
61. JCM Seating Solutions Ltd
As above
62. Connect in the North
Connect in the North is a Centre for Inclusive
Living led by people with learning difficulties.
We work for change across the north of England.
>>0113 270 3233
>>info@citn.org.uk
>>www.citn.org.uk
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
63. Social Care Institute for 72. Special Needs Care
Excellence Limited
The Social Care Institute for Excellence (SCIE) An established provider offering a wide range
supports the transformation of social care of professional services including supported
by identifying and transferring knowledge living, personal budgets, advice on welfare,
about good practice. employment and housing law and the
>>0207 089 6840 Mental Capacity Act 2005.
>>laura.boyd@scie.org.uk >>01244 784 343
>>www.scie.org.uk >>office@specialneedscare.co.uk
>>www.specialneedscare.co.uk
64. Care UK
Care UK learning disability services division is 73. The Stroke Association
a national provider of high quality supported The Stroke Association is the only UK wide
living and domiciliary care services for adults charity solely concerned with combating
with learning disabilities. stroke in people of all ages.
>>01538 306582 >>0303 30 33 100
>>angela.halfpenny@careuk.com >>info@stroke.org.uk
>>www.careuk.com
74. Open Objects Limited
65. Staffplan
Open Objects will be demonstrating the
>>020 877 28773 Adult Social Care Hub – an online universal
>>marketing@staffplan.co.uk information solution for the signposting of
care services for adults.
>>www.staffplan.co.uk
>>01223 422200
66. Royal Mencap Society >>karine@openobjects.com
>>www.openobjects.com
Mencap works with and for people with
learning disabilities and their families to
75. London Borough of
support them to live their lives with freedom,
independence and choice. Barnet
>>01733 2466756 The London Borough of Barnet will be
>>steve.mcilvenny@mencap.org.uk showcasing Social Care Connect, their newly
>>www.mencap.org.uk implemented Adult Social Care Directory.
>>0208 359 4346
67. Staffordshire County >>ed.gowan@barnet.gov.uk
>>www.socialcareconnect.barnet.gov.uk
Council
Staffordshire, like other authorities, is
responsible for delivering the personalisation 76. BeMyCareBroker.com
agenda. BeMyCareBroker.com is an online directory
>>01785 276084 that allows service users to research and
>>phil.knowles@staffordshire.gov.uk purchase their care requirements.
>>www.staffordshire.gov.uk >>0121 585 0776
>>enquiries@bemycarebroker.com
>>www.bemycarebroker.com
68. HomeCareDirect
HomeCareDirect acts as carers’ legal
77. Voice Social Marketing
employer for clients, to help people take
control of their support at home funded via Voice work to improve marketing
the Council and PCT. communications in the social health care
>>0845 061 9000 sector. We work with local authorities
>>info@homecare-direct.co.uk and providers by offering training and
>>www.homecare-direct.co.uk consultancy.
>>01772 601853
>>catherine@voicemarketing.org.uk
69. Happy Associates
>>www.voicemarketing.org.uk
Happy Associates is a training and
development organisation that works to
78. BILD
create new systems for Self-Directed Support
through connection, exploration, learning, We want a society where people with
creation and sharing. learning disabilities are equal citizens, with
>>0845 272 2372 the right support to live their lives as they
want to.
>>happy@happyassociates.co.uk
>>www.happyassociates.co.uk >>01562 723010
>>enquiries@bild.org.uk
>>www.bild.org.uk
70. Somerset Care
>>01823 448150
79. National Mental Health
>>enquiries@somersetcare.co.uk
>>www.somersetcare.co.uk Development Unit
The National Mental Health Development
71. Nugent Care Unit is funded by the Department of Health
and the NHS to provide national support
>>0151 261 2000
for implementing mental health policy and
>>info@nugentcare.org
advises on best practice to improve mental
>>www.nugentcare.org
health services.
>>0207 972 4803
>>ask@nmhdu.org.uk
>>www.nmhdu.org.uk
80. Moving On With Life and 87. Lifeways Community Care 95. The Really Useful
Learning (MOWLL) Limited
MOWLL seeks, invests, achieves and
celebrates. We support adults and young
people with learning disabilities to realise
their life goals through person-focused
planning.
>>0151 794 2991
>>baserres@liv.ac.uk
>>www.mowll.net
81. you2choose.com
you2choose.com is an innovative online
UK healthcare directory allowing people to
search, reserve, book and pay for care and
support requirements 24/7 in real-time.
>>01733 311 599
>>naomi.gwynne@you2choose.com
>>www.you2choose.com
82. Alternative Futures
Group – Sponsor of the Big
Event
Alternative Futures Group is a charitable
company, founded in 1992 to provide support
to people with learning disabilities or mental
health problems in the north west.
>>0151 489 5501
>>email@alternativefuturesgroup.org.uk
>>www.alternativefuturesgroup.org.uk
83. CareMatch (Staffordshire
Social Care Workforce
Partnership)
CareMatch is a not-for-profit recruitment
service (including a jobs website) that
supports employers seeking care staff and
specialises in the recruitment of PAs.
>>01782 552106
>>shirley.way@stoke.gov.uk
>>www.carematch.org.uk
84. KeyRing Living Support
Networks
KeyRing Living Support Networks is a
national charity that supports vulnerable
adults to live independently, through our
unique ‘Network’ model.
>>020 7324 0750
>>enquiries@keyring.org
>>www.keyring.org
85. Midland Mencap
Midland Mencap is a West Midlands-based
organisation providing housing, care and
support services to people with a learning
disability and their family carers.
>>0121 442 2944
>>info@midlandmencap.org.uk
>>www.midlandmencap.org.uk
86. Instream Partnership
Support Brokers – established 2003.
Assisting with Support Plans, management
of individual budgets, recruitment of and
retaining Personal Assistants, budgeting and
payroll. Working across the North West
>>0161 654 8485 OR 0161 770 1242
>>office@instream.org.uk
>>www.instream.org.uk
15
Learning Company
Lifeways Community Care is one of the
UK’s leading providers of specialist services
for people with diverse and often complex
needs, including those with individual
budgets.
>>0208 877 1338
>>info@lifeways.co.uk
>>www.lifeways.co.uk
88. MacIntyre
MacIntyre is a national charity providing
personalised learning and support solutions
to children, young people and adults with
learning disabilities and autism.
>>01908 230100
>>customer.solutions@macintyrecharity.org
>>www.macintyrecharity.org
89. Together
Together is a national charity working
alongside people with mental health
problems so they can lead fulfilling and
independent lives.
>>020 7780 7300
>>contact-us@together-uk.org
>>www.together-uk.org
90. My Way
Direct Payments made easy with My Way.
You choose the person to provide the care
and we employ them on your behalf.
>>0845 3871107
>>office@myway.org.uk
>>www.myway.org.uk
91. DSInsight
DSInsight is a suite of software applications
focusing on outcomes by recording and
managing information such as PCPs, goals
and assessments and allows the information
to be shared by people, their care workers,
family and friends.
>>01364 654222
>>adriane.gillies@dsinsight.co.uk
>>www.dsinsight.co.uk
92. Careworks – Sponsor of
the Big Event
CareWorks is a specialist provider of social
care software for personalisation and
Self-Directed Support. We have 14 years
experience and 71 local authority customers.
>>02890 327 329
>>dbordas@careworks.ie
>>www.careworks.co.uk
93. The Regard Partnership
The Regard Partnership supports people with
learning disabilities, mental health needs
or Acquired Brain Injury in residential and
supported living services across the UK.
>>0800 840 0313
>>info@regard.co.uk
>>www.regard.co.uk
94. Tunstall
>>01977 661234
>>enquiries@tunstall.co.uk
>>www.tunstall.co.uk
Working with people to help local authorities
and providers change what they do: co-
producing inclusive workforce development
strategies, training social workers, and sup-
porting provider development.
>>07810 852296
>>alex@reallyusefullearning.co.uk
>>joolz@reallyusefullearning.co.uk
>>www.reallyusefullearning.co.uk
96. shop4support
shop4support is an online marketplace for
health and social support that creates better
value for citizens by offering a choice of focused
services and by helping them to control their
support, their money and their lives.
>>01942 826 788
>>info@shop4support.com
>>www.shop4support.com
97. Advance
Advance provides flexible housing and
support for people with learning disabilities
or mental health problems so they can live
their lives the way they want.
>>01993 772885
>>info@advanceuk.org
>>www.advanceuk.org
98. Brothers of Charity
Services
The Brothers of Charity Services provide a
wide range of enabling support services,
promoting inclusion and positively assisting
those we support to achieve their potential.
>>0800 111 4350
>>info@brothersofcharity.org.uk
>>www.brothersofcharity.org.uk
99. In Control and Me
In Control and Me has developed free,
downloadable fact sheets on Self-Directed
Support. We train advice-giving organisations
to use these resources and promote Self-
Directed Support.
>>07984 111315
>>nigel.joseph@mencap.org.uk
>>www.in-control.org.uk/icandme
100. United Response
United Response is a top 100 national charity
which tailors it’s support to match the needs
and wishes of each individual.
>>0208 246 5200
>>info@unitedresponse.org.uk
>>www.unitedresponse.org.uk
101. The SLC Group
The SLC Group provides specialist community
care and support services for people with
learning disabilities, physical disabilities,
mental health needs and autism.
>>01257 246 400
>>Lyndsay.milne@theslcgroup.co.uk
>>www.theslcgroup.co.uk
102. Decoda – inflatable gym
Decoda uses and designs technologies
to engage people with complex needs.
Regional winners of the 2009 NHS award for
innovation in technology for social care.
>>01424 439192
>>enquiries@decoda.org
>>www.decoda.org
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
In Control Products and
Programmes 2010
In Control has worked closely with local authorities and other
organisations since 2003. We have listened carefully to what they say
about the challenges they face and have responded by developing
a suite of products and programmes that will help adult social care,
children’s, health and provider members to overcome obstacles.
You can find brief details of
products and programmes below.
For more information, visit   people who need support.
www.in-control.org.uk/membership,
speak to our Support Centre
on 01564 821650, or your local
regional lead.
Citizen Leader-
ship: This suite of
Citizen leadership
Lead: Lynne Elwell | Contact: Tel: 01564 821650 | admin@in-control.org.uk
We have clear evidence that, when an
investment is made in citizen leadership,
courses is built
Self-Directed Support happens much
more quickly. Below are a range of courses
designed to meet local need. The list isn’t
exhaustive but gives an idea of citizen
leadership courses we have delivered on a
local, regional and national basis.
Partners in Policymaking
on the success of
A course for 40 carers, parents and people with
additional support needs. Sixteen days training
and support, national speakers and network.
Courses can be run locally, regionally and
nationally.
Price (excluding VAT)
£3,000 per place.
Partners in Policy-
Full cost for all places: £85,000.
FREE to Public Members.
Sharing Knowledge
A Short programme of training and work with
30 people from one area developing skills and
practice in self-advocacy for family members and
people with additional support needs.
making. Courses
Price (excluding VAT)
£1,500 per place. FREE to Public Members.
Plan or be planned for
A short programme for young people and their
families over five days enabling them to plan for
the future.
are designed
Price (excluding VAT)
£500 per place.
More information: www.in-control.org.uk/membership
to meet local needs and help
families, carers and people with
additional support needs to lead
transformation in their areas.
Our Futures
(formerly Plan
Our Futures (formerly PLAN UK)
Lead: Jane Ahern | Contact: Tel: 01564 821650 | admin@in-control.org.uk
Our Futures is based on PLAN Canada. It
was set up to address two major concerns:
UK): A 12-month
‘What happens when I am gone?’; and ‘How
can I support my relative to have a really
good life?’
Our Futures is a family-led project that supports
families involved in caring to:
> Have maximum independence and control in
their lives
programme
> Have peace of mind about the care and rights of
their relative
> Support their relative to be a full citizen with
friends outside of the family.
The Programme
The two-year Our Futures Programme provides
expert support and a toolkit to establish a
sustainable, self-sufficient Our Futures group.
providing expert
Families come together (usually at an introduction
event) and commit to each other to develop the
group.
The group commits to:
> Be there for disabled relatives ‘as much as is
needed and no more than is necessary’
support and a
> Learning family leadership skills so they can
confidently advocate for their relative
> Making robust plans for the future
> Supporting the development of an independent
circle of support for the person they care for.
This package of commitments leads to a group
that:
> Ensures that the people needing care and
toolkit to establish
support never only have paid people in their
lives
> Has robust legal and practical plans for the
future
More information: www.in-control.org.uk/membership
a sustainable family-focused
group that addresses two major
concerns: ‘What happens when
I am gone ?’ and ‘How can I
support my relative to have a
really good life?’ Core elements
include building circles of
support and future-planning.
Bespoke Site Support
Lead: Regional leads | Contact: Tel: 01564 821650 | admin@in-control.org.uk
Personalisation and Self-Directed Support
are at varying stages of development across
the country. For the last two years,
In Control has worked with 20 local
authorities on a Total Transformation
programme.
Because the situation of each Statutory and
Organisational Member is unique, In Control has
responded to requests for more individual, flexible
support by designing a programme that can meet
the specific needs of each organisation.
This programme can be as little or as large as you
want it to be and can be based on your budget
and on the particular support you need.
Match your support to your budget: tell us your
budget and what outcomes you want to achieve
and In Control can design bespoke support – in
just the same way that an individual might create
their support plan.
You may want to specify certain people who you
want to be involved – it’s your plan and you are in
control.
Together, we can develop an individualised
support plan, designed with your organisation at
the centre. The plan will include detailed costs,
how we will deliver the content and how we will
evaluate the outcomes that have been achieved.
Price (excluding VAT)
Varies depending on requirements.
More information: www.in-control.org.uk/membership
communities that welcome the
presence and contribution of
All Together Better
This Programme is designed for family carers and
anyone working within the system to participate
on a learning journey together. The course is
designed to build mutual collaboration to enable
more people to have choice and control over their
lives.
Price (excluding VAT)
FREE to In Control Members. DH Expert Carers
Health Foundation, this flexible
funded.
Partners in Personalisation
This Programme is being run regionally for
individuals and families interested in making
Self-Directed Support happen for them. The course
will run over 10 sessions and can be clustered or
spread out.
programme is designed for local
Price (excluding VAT)
£500 per place. (Places are subsidised by DH
Section 64 funding.)
Local, national, bespoke
courses
authorities that want to enable
Courses take place throughout the year across
the regions. They can be organised on a local or
national basis. We can also design bespoke courses
to suit your requirements. Some of our courses
are subsidised so there may be places available in
certain areas at no cost. Please contact us for more
information.
people with personal budgets to
get and keep a real job.
> Is able to negotiate and advocate so that
disabled relatives have the support they need
without being disadvantaged, socially isolated
or dependent on statutory sector decisions for
every aspect of their lives
> Works together to support those they care for
to be full citizens through social enterprise and
circles of support.
The Our Futures Programme:
> Supports the group to become established
> Helps recruit paid community connectors/circle
facilitators
> Delivers a connector training programme
> Provides training for families (including family
leadership skills and legal workshops)
> Supports families to complete Future Plans
(using a toolkit developed by Our Futures)
> Provides a national network of groups.
this programme enables local
Over the last twenty years PLAN Canada and the
Philia Project have found that:
> Families who have taken part in family
leadership training are much better at
communicating with statutory services,
especially when they disagree with the agency’s
views
authorities and their partners
> When families make sound long-term plans
(practical and legal) for their disabled relative,
that person is much less likely to need care
triggered by crisis
> People are healthier, happier and less service-
dependent when they have lots of people in
their lives who care for them
> The model consistently involves members of the
community in long term volunteering.
to re-focus commissioning
Price (excluding VAT)
A one-off payment of £25,000.
to support personalisation.
It emphasises mainstream
services to deliver against
key policy imperatives and
evidence progress against
the Government’s five
implementation milestones for
progress in personalisation.
Stronger
Communities:
Additional bespoke
support days
This programme
Lead: Regional leads
Tel: 01564 821650
admin@in-control.org.uk
Additional single days from In Control Team
Members or associates. Services offered include
focuses on
facilitation, mediation and reports – all tailored
to the needs of the individual area.
Price (excluding VAT)
£500 per day.
developing
stronger,
more inclusive
Real Jobs: Deliv-
ered jointly by
Real Jobs
Lead: Andrew Tyson | Contact: Tel: 01564 821650 | admin@in-control.org.uk
The Real Jobs Programme is a new product
to be delivered jointly by In Control and
In Control and
the Foundation for People with Learning
Disabilities/The Mental Health Foundation.
The programme will work with Local Authorities
to enable Personal Budget holders to get and
keep a real job. It will also help Local Authorities
to build capacity to commission new services
that are person-centred and that are based on
international evidence of best practice.
the Foundation
It is well suited to Authorities seeking to:
> Personalise health and social care services
> Modernise day services
> Re-commission sheltered workshops and
supported employment schemes
> Meet Public Sector Agreement (PSA16) targets
for sustainable employment.
for People with
A real job
A real job is where someone is employed by a
company or organisation, or is self-employed. The
person is paid, that is to say they do not give their
labour for free.
A real job:
> Helps the person to meet their life-goals and
Learning Dis-
aspirations
> Is valued by managers and colleagues.
> Gives the person a chance to progress, if they
wish to
> Has similar hours and times at work as other
employees at the company or in similar jobs
> Gives employment rights and the other
benefits accorded to colleagues and others in
abilities/Mental
similar jobs.
More information: www.in-control.org.uk/membership
Commissioning for
Personalisation:
Commissioning for Personalisation
Lead: Andrew Tyson | Contact: Tel: 01564 821650 | admin@in-control.org.uk
The Commissioning for Personalisation
Programme is a product developed and
Delivered jointly
delivered jointly by In Control and the
Office for Public Management (OPM). The
Programme staff will be Clive Miller and
Ayesha Janjua from OPM and Andrew Tyson
from In Control.
The Programme
The Programme will work with local authorities
by In Control
and their partners to enable them to deliver
against key policy imperatives in: Putting People
First and the Transforming Adult Social Care Local
Authority Circulars; the seven outcomes in the
Social Care White Paper; Opportunity Age; the
Independent Living Strategy; and World Class
Commissioning.
In particular, the Programme will enhance
councils’ capacity to evidence progress against the
and the Office
Government’s five implementation milestones for
progress in personalisation recently announced.
The Programme will draw on latest research and
evidence from practice to develop new models.
It will do this by:
> Building a platform to bring together local
people, commissioners and providers across all
for Public
local services and sectors
> Explicitly focusing on working with children and
adults to ensure whole-life benefits
> Working to devise locally appropriate ‘technical’
commissioning solutions
> Providing a model of support for commissioners
and others in ways that attend to the
organisational and cultural dimensions of deep
Management,
system change.
More information: www.in-control.org.uk/membership
Market Intelligence Project
Lead: Jamie Bartlett | Contact: Tel: 01564 821650 | admin@in-control.org.uk
Demos (the leading think tank), In Control
and the University of Lancaster are
collaborating on a major piece of market
intelligence work that will generate in-
depth data on how demand for social
care services will change with the
implementation of Personal Budgets, and
explore how social care providers and local
authorities must respond. The project uses
methodology from a recent, successful
project with five local authorities.
The Project
Groups of five local authorities in a region will
participate to:
> Develop a clear understanding of what people
understand about the new agenda and the
barriers to coordinating their own support
> Generate robust local market intelligence which
can inform strategic commissioning and market
shaping
> Work with people who use support services and
with providers of services to plan for the future
including the financial and structural impact.
Schedule
Months 1-3: Survey data. Demos will carry out
market research across five local authority areas
using postal questionnaires. These will provide in-
depth, local market intelligence to identify trends,
threats, fears and opportunities. The sample size
in each local authority is 70-100 people who use
services.
Month 3: Follow-up focus group. Demos and In
Control will host a focus group of people who use
services in each local authority area to refine and
test the findings, in collaboration with user-led
organisations.
More information: www.in-control.org.uk/membership
In Control
Membership booklet
Building Self-Directed Support together  Helping people to
get choice and control  Making citizenship happen
This booklet explains how
individual people and
organisations can benefit from
In Control Membership.
It tells you about the three
kinds of In Control Membership
and a whole variety of In
Control programmes.
Join this vibrant network of
committed individuals and
organisations.
coordinate work with up to five A range of bespoke workshops to
local authorities per region to support providers, commissioners
generate robust local market and organisations to develop
intelligence that will inform the market and prepare for the
strategic commissioning and personalisation agenda is also
market-shaping. available.
The programme
The programme will assist people irrespective
of the “social care group” or the services that
individuals have used in the past. Work in each
Authority will be based upon a piece of in-depth
diagnosis and strategic planning, which will
enable Authorities to assess readiness and analyse
local issues, develop an inter-agency strategy,
Partnership
determine priorities and put in place the basis
for a personalised employment service. We will
then offer a tailored programme, focusing on
Pass-it-On Support
customised employment, family-led jobs, self-
employment and advice and signposting.
The programme has engaged national experts,
Anne O’Bryan and Keith Bates to take lead roles in
delivery. We expect the programme to commence
early in 2010.
Price (excluding VAT)
Planning: based
For the diagnosis and strategic planning phase:
£7,000. Pass it on Support Planning
For the tailored programme: price to be agreed.
Lead: Caroline Tomlinson | Contact: Tel: 01564 821650 | admin@in-control.org.uk
is productive
Please contact us for further information on this
programme.
This is a two-day course aimed at The outcomes
individuals, families and people supporting
This course takes individuals and families on a
on In Control’s
families at a local level. The ‘kick-start’
course works with up to 25 families and
journey that creates real support plans. We use a
wide range of learning approaches that encourage
mobilises local people to use their Personal participants to think in creative ways about what
Budget to create the life they want. good support looks like.
The course has a proven track record in
The course closely examines quality of life and
Worcestershire, Newcastle, Cheshire and
focuses on the question ‘What is it that people are
Australia.
being supported to do all day?’ We then consider
The course is delivered by individuals and families how a good quality of life, once established, is
7 steps to Self-
with real life experience. It includes: sustained even when the family is no longer there.
> Understanding self-directed support and its Throughout the course participants are
encouraged to help each other so that peer
history
support mechanisms develop. In most cases
> Real stories
course participants have developed their plan by
> The policy context
the end of the second day. Continuing support
> What we’ve learned so far to action the plan has ensured very significant
> Active discussion outcomes for people.
Directed Support,
> Questions and answers. This training model is built on the concept of
The course focuses on In Control’s seven steps to self-efficacy: we encourage participants to have
Self-Directed Support: confidence in their vision and the possibilities
open to them.
In Control’s partnership
1. My money – finding out how much
2. Making my plan Price (excluding VAT)
3. Getting my plan agreed
£1,000 for two days and ongoing mentoring for
4. Organising my money the peer group until members’ plans are actioned.
5. Organising my support
this programme
The course is community-based so you need to
6. Living life
find the venue and supply refreshments.
7. Seeing how it worked.
with ordinary people and
A small group of individuals and families learn and
work together so that, at the end of the two-day
session, their plans are ready. We then ask that
some of the participants pass on their experience,
offer peer support to the next group of people
wanting to make their plans. Our experience
helps families
shows that investment in the ‘kick start’ group
ensures that peer support continues to flourish.
organisations has led the
More information: www.in-control.org.uk/membership
and individuals to create real
way in the development
support plans and use their of Self-Directed Support.
Personal Budgets to create the Many important In Control
lives they want, resulting in local publications have been
peer support groups ready to
produced in partnership.
The programme will use action-learning principles
and comprise a mix of presentations, discussions
pass-it-on to other families and
and small-group exercises.
Features of the programme:
> A two-day, pre-set programme module, followed
by two, one-day follow up modules to address
an agenda identified by the participants
> Up to 20 participants per module. It is suitable
for Assistant Director level staff, Strategic
See, for example, ground-
Commissioners, Personalisation Leads and
individuals in their areas.
provider Business Directors
> Each participating authority will determine the
range of sectors from which its participants
are drawn. We assume that leadership will be
provided by Adult Social Care, and that the key
policy imperative is Putting People First
> Local authorities will be prompted to consider
representation from the following important
breaking reports from work
stakeholders: Children and Family Services;
the NHS (particularly Primary Care Trusts);
Housing and Supporting People; arts, sports
and leisure; library and information services;
commercial retailers; community and economic
development; employment and welfare benefits
(including DWP); further education; police and
community safety; community development;
street scene; transport. Corporate, financial
with partners in children’s
and procurement staff will also be important
Development
participants
> Dates of programme delivery will be agreed
with local authorities – normally the
programme will be completed within six
months.
Price (excluding VAT)
£7,200. Venue, catering, equipment, materials
and health services.
of user-led
Development of user-led organisations
reproduction and administrative costs will be
borne by the local authority.
Lead: Caroline Tomlinson | Contact: Tel: 01564 821650 | admin@in-control.org.uk
This course is aimed at individuals and The course will consider how the user-led
families who want to develop their own organisations can deliver:
organisations: This
user-led organisation in their community. > Information and advice; advocacy and peer
support
The course helps a local group to develop that:
> Support in using direct payments and personal
> Works from the perspective of a social model of budgets
disability > Support to recruit and employ personal
> Promotes independent living assistants
> Promotes human and other legal rights > Help with self-assessment and support
> Is shaped and driven by local people and is planning
course is aimed
based on peer support > Disability equality training
> Includes all local disabled people, carers and > Support for the implementation of the
others who use support (either directly or from Disability Equality Duty by local, public sector
organisations)
organisations.
> Is non-discriminatory
The course consists of five one-day sessions and
> Recognises that carers have their own needs will involve several groups in a region to maximise
and requirements. learning. We recommend teams of up to five
people from a local area.
The course will cover how the user-led
at individuals and
organisation can develop so that it: The course is supplemented by a mentoring
> Is legally constituted
scheme until the user-led organisation is
established as well as two on-site visits.
> Supports people to exercise choice and control
> Is accountable to local people and has at least Venues will be found using local knowledge to
75 per cent of voting management board ensure they are accessible and provide a good
members drawn from the local community learning environment for the whole group.
> Has a clear management structure and a The training will be delivered by a team of skilled
sustainable financial plan people who have experience in developing and
families who want
> Recognises diversity and employs people who sustaining user-led organisations.
reflect the community
> Supports local people to design, deliver and Price (excluding VAT)
monitor its services
Approximately £5,000 for a team of five people,
> Is able to work with commissioners to improve plus a contribution to venue costs (this will vary
commissioning and procurement. according to location).
to develop their
More information: www.in-control.org.uk/membership
own user-led organisations in
their community.
Conversion of In-house Services:
Working with In Control, the
Housing and Support Partner-
ship has developed a range of
Market practical tools and strategies to
Intelligence: help local authorities and other
Get the Children’s paper:
Month 4: Report. Based on this work, Demos, In
Control and the Centre for Disability Research will
Working jointly organisations to plan and man-
write a report examining:
> Data breakdown and explanations
www.in-control.org.uk/Children
> Key market projections
> Prospective demand for service types across
different user groups and shortages or
oversupply in local social care markets
> What areas local authorities and providers
should be looking to develop and invest in.
with Demos age change and refocus in-house
Months 5-6: local authority/provider workshop.
Demos and In Control will host a one-day
workshop for key stakeholders in each local
authority to share findings and construct a
meaningful direction for local authority/provider
partnership. We will focus on:
> Working out resource allocation processes with
providers
and Lancaster services to cater to the changing
> Pooled budgets and resource allocation
> The appropriate costing of services
Get the Health paper:
> How to strategically commission to allow
maximum control and choice for people using
services
> How to remain open and accountable
> The role of local area agreements.
University, market in the new world of Self-
These phases will be designed in collaboration
with each local authority to ensure that their
specific challenges are prioritised. Findings
www.in-control.org.uk/health
from the work will be shared openly and made
available nationally in order to build a large and
robust database of potential spending patterns.
Price (excluding VAT)
£30,000 based on the involvement of five local
In Control will Directed Support.
authorities. Cost can be adjusted according to the
number of participating local authorities.
16
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
Personal Budget user in TV
advertising campaign
Joseph and his PAs – Laura Taylor (left) features in the TV ad
Joseph Tomlinson and his Personal Assistant
feature in a new TV advertising campaign
that aims to show how a career in social
care can be rewarding. Joe was featured in
the last issue of In Control NOW! (‘Who will
know Joe’s story?’). In additional footage on
the associated website, Joe is seen out in the
countryside, in the gym and gathering used
clothing for his charity enterprise, Odd Socks
(which has a stand at the Big Event).
Get your free memory stick!
Fill out a short questionnaire and get your free 2 GB memory stick loaded with useful In Control
material. Questionnaires and memory sticks are available by the Registration Desk.
What’s on the stick?
Below is a list of categories you
will find on the memory stick.
Most of the files are in
PDF format.
You will
need
the free
Adobe
Reader to
view these files.
If you don’t have it on
your computer you can download it from
www.adobe.com/reader
� A report on In Control’s Third Phase
� Children � Community � Critical path
� Fact sheets � Samples from the DVD
� Health � In Control NOW! � Law �
Membership � Older people � Partners in
Laura Taylor, one of Joe’s PAs, says ‘I’ve known
Joe since I was eleven. We used to go to primary
school together. I volunteered with him to do his
Bronze Duke of Edinburgh when I was fifteen.
When I was sixteen, Caroline asked if I wanted to
work with Joe. I always go home happy knowing
Joe’s happy from what we’ve done during the
day. I don’t think I’d get the same satisfaction
working in a shop. I see myself doing this job for
a long time because we have a good bond.’
Policymaking � Providers � Real Jobs
� Research and Evaluation � Safeguarding
� Self-Directed Support Easy-read
� Shop4Support � theBulletin
Using material on the
memory stick
If you are someone who directs your own
support, or you’re thinking about it, you can
use everything on the memory stick. The
same goes for your supporters – for example,
family members, friends, brokers, community
members.
Anyone else, for example, someone who
works for a local authority or a training or
consultancy organisation, should check the
conditions of use on:
www.in-control.org.uk/usingincontrolmaterials
17
Over 1.5 million people are employed across
the adult social care sector in England, and
as many as 200,000 jobs in the sector are
expected to be advertised in the coming year,
based on existing trends. The campaign aims
to encourage the next generation of social
care workers.
More information: www.socialcarecareers.co.uk
www.youtube.com/watch?v=4y8ixOk_hR8
About your memory stick
In Control has tried to make sure the flash
drive works well, doesn’t contain any viruses,
won’t damage your computer or lose the
information you store on it. We have no
reason to think it can harm your computer
or any files you have put on it. But In Control
cannot take responsibility for anything that
goes wrong when you use this flash drive.
If you have any problems using the memory
stick, please contact In Control.
Email: admin@in-control.org.uk.
Telephone: 0156 482 1650
In Control, Carillon House,
Chapel Lane, Wythall, B47 6JX.
For more material from the Big event
www.bigevent2010links
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Get the latest local Positive approaches to

evaluation report Your Safeguarding and Risk
Support, Your Way London, 29 June 2010
The story of Self-Directed Support in the
London Borough of Richmond upon Thames
This is a report on the findings from
an independent evaluation by the
Richmond Users Independent Living
Scheme.
Based on the experiences of 19
Personal Budget holders, the
evaluation reports significant
improvements in quality of life and
support.
The report is free to download from:
www.in-control.org.uk/evaluationreports
An in-depth exploration of the issues
around safeguarding
Speakers include:
 Jeff Jerome, National Director
for Social Care Transformation
 Sarah Carr, Social Care
Institute for Excellence
 Michael Mandelstam, legal
consultant in health and social
care
 Cumbria Council
 Drama with AFTA Thought.
Download the booking form:
www.in-control.org.uk/safeguardingevent
Topics include:
 the legal framework
 Mental Capacity Act
 research on elder abuse
 risk management tools
 the balance between
empowerment and
abandonment.
A series of practical guides on
safeguarding and risk management
are now available at
www.in-control.org.uk/safeguarding

Inspiring exhibition in Wokingham

A photographic exhibition about Self-Directed Support in Wokingham
draws hundreds of visitors
Nine of the 453 Personal Budget
users in Wokingham decided to
portray their experiences in a
series of photographs. The photo
subjects wanted to highlight
their achievements and offer
current and future social care
customers real examples of
what’s possible when you have a
Personal Budget.
One of the photo subjects, Dean
Bradlaw (pictured above), has a
learning disability and uses his
budget to attend Reading-based
charity, Thrive. Dean has a keen
interest in gardening and he is
developing his skills on his visits
to Thrive. His mum, Tracy, says
‘Because Dean has a Personal
Budget, he can choose what
to do during the day. He really
enjoys attending Thrive.’
Another photo subject, Holly
Czapp (pictured right), has a
severe learning disability and
suffers from epilepsy. She lives in
an isolated area of Wokingham
and needs socially stimulating
activities to keep her involved sites around the Borough. Wokingham officers say that the
in the community. Holly uses Many visitors were so moved number of Personal Budgets in
her Personal Budget to pay for by the stories that they wrote the Borough is set to double in
lessons at a local riding school. comments and congratulations the coming year.
as they left. Local care staff
After a run at the Council’s and health professionals have More information:
civic offices (till 12 March), also been impressed by the Fi Shailes tel. 0118 974 6777
the exhibition is now touring exhibition. putting-people-first@wokingham.gov.uk

18
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Numbers rise steadily New fact

sheets
The last issue of In Control NOW! reported that 25,000
people held Personal Budgets in November 2009. By January,
the number had risen to 30,000 – a 20% increase
27 fact sheets are now
All social care groups are have reported making  be able to spend the available on the In Control
making use of Personal Personal Budgets to money in ways and at
Budgets. There has been an children. times that make sense to website
increase in the number of you
older people taking Personal Local authorities are at  know what outcomes There are 15 recent additions to In Control’s
Budgets – up from 45% different stages in offer- must be achieved with fact sheet list – straightforward, to-the-point
to 53% of the total. Slight ing Personal Budgets. The the money. information sheets for people wanting to
increases are also reported vast majority (92%) of local find out about or manage Personal Budgets.
for people with physical authorities reported hav- For more detail about
disabilities and those with ing made Personal Budgets statistics and evaluation,
fact sheet 1 fact sheet 2 fact sheet 3

Self-Directed Support Self-Directed Support Self-Directed Support

mental health problems. available to fewer than see A Report on In Control’s An introduction to
Self-Directed Support
Where do I start? Money: finding out how
much you will get

1000 people. Slightly less Third Phase – Evaluation

This fact sheet tells you how you can get
started with Self-Directed Support.
This fact sheet tells you what This fact sheet tells you about self-
Self-Directed Support is and how it assessment and resource allocation. You
To get more help It gives links to other fact sheets To get more help To get more help
works. It gives links to other fact start by filling out a form – often called a
contact In Control. and resources with more detailed contact In Control. contact In Control.

The proportion of people
than a third (31%) reported and learning 2008-2009,
sheets and resources. Tel: 01564 821 650 Tel: 01564 821 650 ‘self-assessment form’. Tel: 01564 821 650
information.
Email In Control Email In Control Email In Control
help@in-control.org.uk help@in-control.org.uk help@in-control.org.uk

with learning disabilities that they had made Per- available for sale or free to
Find more fact sheets at: Find more fact sheets at: Find more fact sheets at:
www.in-control.org.uk/ www.in-control.org.uk/ www.in-control.org.uk/
factsheets factsheets factsheets

in relation to the total has sonal Budgets available to download from  

declined slightly – from 23% more than 200 people.
This fact sheet was This fact sheet was This fact sheet was
produced by In Control produced by In Control produced by In Control
and Mencap as part of and Mencap as part of and Mencap as part of

www.in-control.org.uk
In control and me, a lottery funded project. In control and me, a lottery funded project. In control and me, a lottery funded project.
www.in-control.org.uk/incontrolandme www.in-control.org.uk/incontrolandme www.in-control.org.uk/incontrolandme

Page 1 of 5 Page 1 of 6 Page 1 of 7

to 16%. (In 2006, at the end fact sheet 4 fact sheet 5 fact sheet 6

Manchester
Self-Directed Support Self-Directed Support Self-Directed Support
of In Control’s pilot work This data is supplied by in Control What if disagree with How to make a support Support brokers

with six local authorities,

the resource allocation? plan
Members who have visited www. When you’ve done your self-assessment
form and the local authority has given
You are ready to write your support plan
when your local authority has given
Some people can plan and organise their
own support without any help. Others
want help from ‘support brokers’.

only 60 people held Personal The City of Manchester

you an ‘indicative’ budget (an amount To get more help you an idea of how much your Personal To get more help To get more help

in-control.org.uk/reportnumbers
contact In Control. contact In Control. This factsheet tells you about what contact In Control.
that may still change), you make a Budget is.
Tel: 01564 821 650 Tel: 01564 821 650 support brokerage is and who you might Tel: 01564 821 650
support plan. Email In Control Email In Control Email In Control
choose as a support broker.
help@in-control.org.uk This fact sheet tells you how to make a help@in-control.org.uk help@in-control.org.uk

This fact sheet tells you what you can

Budgets and all of these has reported the highest

do if you don’t think you agree with the
amount in your resource allocation.
support plan and what you need to put
in it.
Find more fact sheets at: Find more fact sheets at: Find more fact sheets at:
www.in-control.org.uk/ www.in-control.org.uk/ www.in-control.org.uk/
factsheets factsheets factsheets

were people with learning To be counted as someone number of allocations –

disabilities.) with a Personal Budget, 4943. This figure represents
This fact sheet was This fact sheet was This fact sheet was
produced by In Control produced by In Control produced by In Control
and Mencap as part of and Mencap as part of and Mencap as part of
In control and me, a lottery funded project. In control and me, a lottery funded project. In control and me, a lottery funded project.
www.in-control.org.uk/incontrolandme www.in-control.org.uk/incontrolandme www.in-control.org.uk/incontrolandme

you need to: 20 % of the national total.

Page 1 of 4 Page 1 of 11 Page 1 of 5

fact sheet 7 fact sheet 8 fact sheet 9

15 Local authorities reported 65% of those reported to Self-Directed Support Self-Directed Support Self-Directed Support

making Personal Budgets 
know how much money
have a Personal Budget Getting your plan agreed
Your local authority needs to see and
agree to your support plan before they
Organising the money
There are several ways that you can take
and manage the money you get for your
Organising support
There are different ways you can organise
your support. You can organise it all

available to family carers,
you can have for your
are living in just ten local
can decide what your final budget is. support. yourself, organise part of it and get
To get more help To get more help someone else to do the rest. If you don’t To get more help
This fact sheet tells you how to get contact In Control. This fact sheet tells about ways you contact In Control. want to organise it at all, you can get contact In Control.
your support plan agreed by your local Tel: 01564 821 650 can organise the money you have as an Tel: 01564 821 650 someone else to do everything. Tel: 01564 821 650
Email In Control Email In Control Email In Control

and eight local authorities support authority areas.

authority. help@in-control.org.uk Individual or Personal Budget. help@in-control.org.uk help@in-control.org.uk
This fact sheet tells you about the various
options.

Find more fact sheets at: Find more fact sheets at: Find more fact sheets at:
www.in-control.org.uk/ www.in-control.org.uk/ www.in-control.org.uk/
factsheets factsheets factsheets

Take-up of Personal Budgets since 2006 Image from the How to be in control DVD.
This fact sheet was
produced by In Control
and Mencap as part of
In control and me, a lottery funded project.
www.in-control.org.uk/incontrolandme
This fact sheet was
produced by In Control
and Mencap as part of
In control and me, a lottery funded project.
www.in-control.org.uk/incontrolandme
This fact sheet was
produced by In Control
and Mencap as part of
In control and me, a lottery funded project.
www.in-control.org.uk/incontrolandme

Page 1 of 5 Page 1 of 7 Page 1 of 8

35000 fact sheet 10 fact sheet 11 fact sheet 12

Self-Directed Support Self-Directed Support Self-Directed Support

Thinking outside the box Living the life you want Seeing how it’s worked
– using your Personal (review)
30000 Budget in a creative way
The whole point of Self-Directed Support
is that people can be in charge of their
support so they can live the life they
You should meet with your care manager
or social worker about once a year to see
This fact sheet offers ideas about To get more help choose. To get more help To get more help
how things are going. But you can ask for
different ways of getting support. contact In Control. contact In Control. contact In Control.
Tel: 01564 821 650 Tel: 01564 821 650 a meeting any time. Tel: 01564 821 650
You don’t have to get support from a This factsheet tells you about ways that
Email In Control Email In Control Email In Control
professional organisation. There are lots you can make the most of your Personal
help@in-control.org.uk help@in-control.org.uk Your care manager or social worker needs help@in-control.org.uk
of others ways of arranging support. Budget so you can live your life your way.
to know how your plan is working. Also,
you can help other people organise their

25000 Find more fact sheets at: Find more fact sheets at: support by telling them what worked and Find more fact sheets at:
www.in-control.org.uk/ www.in-control.org.uk/ didn’t work for you. www.in-control.org.uk/
factsheets factsheets factsheets
PHOTO: CHARLOTTE MORSE

20000
This fact sheet was This fact sheet was This fact sheet was
produced by In Control produced by In Control produced by In Control
and Mencap as part of and Mencap as part of and Mencap as part of
In control and me, a lottery funded project. In control and me, a lottery funded project. In control and me, a lottery funded project.
www.in-control.org.uk/incontrolandme www.in-control.org.uk/incontrolandme www.in-control.org.uk/incontrolandme

Page 1 of 6 Page 1 of 5 Page 1 of 6

15000 The new fact sheets cover practical issues

such as opening a bank account and finding
10000 a job. One deals with the sometimes puzzling
differences between Personal Budgets,
5000 Individual Budgets and Direct Payments.

0 The fact sheets were produced for the In Control

and Me information project.
June 2006
July 2006
Aug 2006
Sept 2006
Oct 2006
Nov 2006
Dec 2006
Jan 2007
Feb 2007
Mar 2007
Apr 2007
May 2007
Jun 2007
July 2007
Aug 2007
Sept 2007
Oct 2007
Nov 2007
Dec 2007
Jan 2008
Feb 2008
Mar 2008
Apr 2008
May 2008
Jun 2008
July 2008
Aug 2008
Sept 2008
Oct 2008
Nov 2008
Dec 2008
Jan 2009
Feb 2009
Mar 2009
Apr 2009
May 2009
Jun 2009
July 2009
Aug 2009
Sept 2009
Oct 2009
Nov 2009
Dec 2009
Jan 2010

www.in.control.org.uk/factsheets

For information about in Control and Me visit:

In January 2010, over 30,000 people had Personal Budgets (across 75 local authority areas)
www.in-control.org.uk/icandme

19
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
the Big event
programme
16th March 2010 BT Convention Centre, Liverpool
These pages have a summary list of speakers and workshops
listed by time. Keynote speeches are in the Auditorium.
Entertainment is in Zones 2 and 3. The Community Cafe is in
Zone 4. Seminars and workshops are in Zones 5 to 14. Rooms
are colour-coded. Look for the colour you want on banners and
posters outside the rooms. 1 – Auditorium (1st Floor)
9 AM
9.30 am | Zone 2 - Pagoda Stage
Welcome and official opening. Julie Stansfield, CEO,
In Control, will open the Big event
10 AM
10 am | Zone 1 - Auditorium
Welcome and the launch of In Control’s Phase 3 Report
10:30 am | Zone 2 - Pagoda Stage
Heartlift
Heartlift empower people to live and and love life through
sport. They will demonstrate  wrestling and boxing.
10 am - 4 pm | Zone 3 - Comedy Club
Abnormally Funny People
A group of gifted comedians. All but one of them is disabled.
(A ‘token’ able-bodied person is always required for equality
purposes.) Relax, laugh, be ready to be taken down paths of
comedy pleasure (and maybe a little discomfort).
10 am | Zone 4 - Community Cafe
Taboo subjects: Sex and relationships - Jo-Jo
Jo-Jo will talk through some of those subjects seen as
taboo, like sex and relationships. Join this session for a fun
and practical, easy-to-understand way of learning to keep
healthy, safe and well.
10 am | Zone 5 - Children
Hope, creativity and co-operation: a single agenda? - Nic
Crosby, In Control. The Children’s zone is sponsored by
Action for Children
This workshop brings together all the work of the Children’s
Programme and begins to draw out a single basis for
supporting children and young people. The workshop
outlines how children’s services could evolve over the
coming years and how Individual Budgets and Self-Directed
Support are a key driver and ingredient.
10 - 3 pm | Zone 6 - Partners in Policymaking
Getting people involved in citizen leadership - Lynne
Elwell and Partners in Policymaking graduates
Sessions throughout the day will give an insight into how you
can engage people in your local communities and encourage
citizen leadership. Citizen leadership is fundamental to
making change happen in local communities. But how do we
get people involved, engaged and wanting to make change
happen? Are we not placing more of a burden on individuals
and families in this new world of personalisation?
10 am | Zone 7 - Provider Room
Personalisation and excellence in advocacy - Sondra
Butterworth, PAST Project
This interactive workshop will provide information about
the PAST project, and will encourage delegates to discuss
their experiences. The aim of the workshop is to help
delegates to learn how to develop better ways of working
and engaging with people who have learning disabilities
from a variety of Black and Minority Ethnic communities.
10 am | Zone 8 - Health
Citizens commissioning for health: practical possibilities
- Jo Fitzgerald and Tom McClean
A chance to explore  some of the key issues around Self-
Directed Support in Health, with people who have direct
experience. The workshop will consider lots of questions and
present some ideas.  Some of the questions are, what does it
mean to commission for ourselves? What kind of things do
we need to consider? What have other people done? How
do we make sure that shift in power and control is real? The
workshop will invite participants to contribute to a strategy
to take forward this important development.
10 am | Zone 9 - Research and Evaluation
Approaches to evaluation: how do we know we’re
making a difference to people’s lives? - Barnsley Council,
North Lanarkshire Council, Wendy Lowder and Professor
Chris Hatton
An overview of evidence to date presented by Chris Hatton.
The workshop will include case studies from Barnsley
Council and North Lanarkshire Council with detail about
how they evaluated their progress.
10 am | Zone 10 - Adult Social Care
Developing sustainable user-led organisations - Dr Pam
Thomas and Dr Laurence Clark, Breakthrough UK
Local authorities have been set the milestone of having at
least one user-led organisation directly contributing to the
transformation to Personal Budgets by December 2010.
Drawing on Breakthrough’s previous work, this seminar
focuses on practical solutions towards meeting this target.
20
1 - Auditoriumi
2 – Pagoda Stage (lower ground floor)
3 – Comedy Club (lower ground floor)
4 – Community Cafe (lower ground floor)
5 – Children (1st Floor)
6 – Partners in Policymaking (1st Floor)
7 – Provider Room (1st Floor)
8 – Health (1st Floor)
9 – Research and Evaluation (1st Floor)
10 –Adult Social Care (1st Floor)
11 – Real Jobs (1st Floor)
12 – Support Planning (1st Floor)
13 – Safeguarding (1st Floor)
14 – Making it Real (1st Floor)
10 am | Zone 11 - Real Jobs
Who’s in control? - Lorraine Gradwell, Breakthrough UK
A consideration of potential barriers to handing over control
and discussion on how to tackle them.
10 am | Zone 12 - Support Planning
Support planning made easy - Lynne Elwell and Julie
Woods, Merseyside Partners
Planning the future for a family member who needs support
is scary. Having someone to help you plan makes it easier.  In
the support planning room, you will be able to talk to
parents and relatives who have successfully planned with
and for their children. They will give you the tips and strat-
egies needed to begin support planning.
10 am | Zone 13 - Safeguarding
The Mental Capacity Act - Yogi Amin and Mathieu
Culverhouse, Irwin Mitchell Solicitors
A legal update on the Mental Capacity Act’s Deprivation
of Liberty Safeguards: deprivation of liberty granted by the
Court of Protection.
10 am | Zone 14 - Making it Real
My life, my budget - Carla Spain, Speaking Up
Personal Budgets are all about people choosing how they
want to live and what they want to do in a safe and healthy
way. However, Personal Budgets can be very confusing for
many of us, especially for people with learning difficulties
that they are intended to support. The workshop introduces
a new board game called My Life, My Budget. It brings the
focus back to enabling people with learning difficulties by
ensuring they understand the basics of a Personal Budget.
The workshop will give you a chance to see and play the
game. Suitable for professionals and service users alike!
11 AM
11 am | Zone 1 - Auditorium
Politics, policy and change - Matthew Taylor, RSA
With public service policy set to feature heavily in the
General Election campaign, Matthew Taylor will explore
policy trends emerging from innovative practice and the
ideas offered by the political parties. As the role of the state
seems set to move from service provider to decision maker
and strategic enabler in the coming years, he will consider
the potential for getting the change right, the dilemmas
along the way, and what’s at stake in getting it wrong.
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
11 am - 4 pm | Zone 3 - Comedy Club
Abnormally Funny People
More detail: see 10 am, Zone 3.
11 am | Zone 4 - Community Cafe
Our Futures - Suzanne Grimshaw and Jane Ahern,
In Control
We have the biggest population in the western world of
people who need support and are likely to outlive their
parents and carers. This session will consider the work of
Our Futures, which has helped people create sustainable
futures for loved ones – for the time when parents and
carers are no longer around.
11 am | Zone 5 - Children
Stories from the frontline: young people and families
- Alison Cathles, Lead Commissioner Disabled Children,
Gloucestershire County Council. The Children’s zone is
sponsored by Action for Children.
This workshop will share stories and lessons learned from
nearly three years of work introducing Individual Budgets
and Self-Directed Support to disabled children and their
families. Gloucestershire is one of a very small number of
children’s services which is beginning to explore the appli-
cation of this way of working across their whole service for
disabled children and young people.
11 am | Zone 6 - Partners in Policymaking
Getting people involved in citizen leadership - Lynne
Elwell and Partners in Policymaking graduates
More detail: see 10 am, Zone 6.
11 am | Zone 7 - Provider Room
Money makes MY world go round: how individual
service funds can help people get a real life - Frances
Brown, Inclusion Glasgow and Gina Hagan, Support for
Ordinary Living
This workshop will offer the experience of Inclusion
Glasgow over the last 14 years. Inclusion Glasgow has
pioneered the use of individual service funds in Scotland.
Participants will also learn how SOL has made considerable
changes from block to individualised funding. Both organi-
sations have been providing individualised creative support
services for many years and are members of Altrum and
In Control Scotland.
11 am | Zone 8 - Health
Personal Health Budgets for children and young people -
Pippa Murray, IBK Initiatives and family members
In this workshop you will hear stories from families across
the country with experience of a Personal Health Budget.
11 am | Zone 9 - Research and Evaluation
Personalisation and homelessness - Howard Sinclair,
Broadway
A fascinating case study exploring how personalised
budgets have been used in the City of London to reach
entrenched rough sleepers and support them to find new
lives off the street.
11am | Zone 10 - Adult Social Care
Developing IT systems to support personalised services -
Joe Cunningham, CareWorks
The move towards Self-Directed Support means a funda-
mental shift is required in the way that the voluntary sector
is commissioned and manages care delivery. This makes the
effective use of IT an imperative if voluntary organisations
want to improve, adapt and compete. In this workshop,
care providers will learn how customer relationship
management technology can help them embrace the
personalisation agenda and efficiently deliver services under
the self-directed model.
11 am | Zone 11 - Real Jobs
My life in pictures - Rachel Lambert and Jo Pearson
Jo and Rachel will talk about their work as professional
photographers. They also describe some of the challenges
they have overcome.
11 am | Zone 12 - Support Planning
Reviews, reviews, reviews - Helen Sanderson Associates
Outcome-focused reviews were designed by disabled
people, families and local authorities as a way of reflecting
on the outcomes agreed in the support plan. This workshop
will introduce you to preparation for the review, the process
of the review, and how information from outcome-focused
reviews can be used to inform strategic commissioning
and provider development (a process known as ‘Working
Together for Change’).
11 am | Zone 13 - Safeguarding
Life in the fast lane - Andy and Tina Hopley, Cumbria
A positive personal story about Andy’s  experience of
learning about trust. This workshop demonstrates how we
all need the opportunity to learn through making our own
mistakes.
11 am | Zone 14 - Making it Real
Choice to control - Jamie Hanson, Happy Associates
The Choice to Control model promotes an approach that
insists person-led risk assessment is a vital part of the
support-planning process and can shape the way services
are provided.
12 PM
12 pm | Zone 1 - Auditorium
Proposals for the reform of adult social care law - Frances
Patterson, Law Commission
In February 2010, the Law Commission published detailed
provisional proposals for the reform of adult social care law.
This presentation will set out the main proposals in relation
to principles, assessments, the provision of services and
safeguarding adults, as well as providing an overview on
how the proposed new legal framework would operate as a
whole.
12 pm | Zone 2 - Pagoda Stage
Moveable Feast theatre
Moveable Feast is an internationally renowned inclusive
drama and training organisation.
12.30 pm | Zone 2 - Pagoda Stage
Is Elvis in the building?
Join us for some singalong classics.
12 pm - 4 pm | Zone 3 - Comedy Club
Abnormally Funny People
More detail: see 10 am, Zone 3.
12 pm | Zone 6 - Partners in Policymaking
Getting people involved in citizen leadership - Lynne
Elwell and Partners in Policymaking graduates
More detail: see 10 am, Zone 6.
FOOD & DRINK
See page 23
21
1 PM
1 pm | Zone 1 - Auditorium
Personal Budgets: a vehicle for individual power and
control - Philip Collins, Demos
Philip Collins will discuss the inherent value of Personal
Budgets as a vehicle for individual power and control. Far
greater than a purchasing and planning tool for health and
care. Personal Budgets represent a shift of trust and respon-
sibility from state recipients to active citizens. He will also
discuss some of the practical questions of implementation
as we move from theory to practice.
1 pm | Zone 2 - Pagoda Stage
Moveable Feast theatre
Moveable Feast is an internationally renowned inclusive
drama and training organisation.
1 pm - 4 pm | Zone 3 - Comedy Club
Abnormally Funny People
More detail: see 10 am, Zone 3.
1 pm | Zone 4 - Community Cafe
Connect with people, discuss how to make a real
difference in your community
Join us for tea and connect! Connecting with people and
having something to contribute that is of value to others
is what makes life worth living. This session will stimulate,
enthuse and encourage a conversation about how everyone
can make a difference to their communities in big and small
ways. Be prepared to get connected!
1 pm | Zone 5 - Children
Safeguarding and Signs of Safety: introducing a solutions-
based approach to child protection - John Wheeler,
Signs of Safety and Gateshead Children’s Services. The
Children’s zone is sponsored by Action for Children
This workshop introduces the Signs of Safety approach
to Child Protection. John speaks both as a trainer in this
approach and in his capacity as an experienced practi-
tioner in Gateshead Children’s Services. Signs of Safety is a
solutions-focused approach to child protection which shares
many elements with Self-Directed Support. In Control’s
Children’s Programme is exploring these similarities with
John and his colleagues.
1 pm | Zone 6 - Partners in Policymaking
Getting people involved in citizen leadership - Lynne
Elwell and Partners in Policymaking graduates
More detail: see 10 am, Zone 6.
1 pm | Zone 7 - Provider Room
This time it’s personal - Ben Harrison, United Response
This workshop will set out the journey being taken by
a large charitable support provider in its efforts to put
co-production into practice and become a more person-
centred organisation. It will focus on ‘what we have tried,
what we have learned, what we are planning next, ongoing
challenges and barriers to change’.
1 pm | Zone 8 - Health
Support planning in Health including mental health - Jo
Harvey, Julia Winter and Bob Marshall
A chance to hear about what has been tried and learned in
support planning in health:examples of planning tools that
are being piloted by PCTs in their pilot projects; how the
work is being linked to other Department of Health projects
to promote a more cohesive approach to personalised
planning in health. Participants are invited to share their
ideas and learning.
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
1 pm | Zone 9 - Research and Evaluation
Living with risk - perception of risk and learning
disability: learning from recent research and developing
positive practice in risk enablement - Sam Smith,
C-Change for Inclusion
C-Change for Inclusion is an innovative organisation which
supports adults with learning difficulties to live their desired
lifestyle and to be valued members of the community.
1 pm | Zone 10 - Adult Social Care
Achieving cultural change - Jenny Pitts, Shropshire
County Council
Changing the culture in services is one of the hardest things
to get right as we move to a more personalised way of deliv-
ering social care. In Shropshire, a training approach with a
difference has been used and, in this session, representa-
tives from Shropshire and PeopleDeliverProjects describe
the approach and give a taste of a way of motivating people
to communicate that will instil real change.
1 pm | Zone 12 - Support Planning
The provider pathway - Tracey Bush, Alternative Futures
The workshop will cover: working with service users to
enable them to have an Individual Service Fund (ISF); the
choice, creativity and flexibility that goes with an ISF; and
the lessons learnt from a provider perspective.
1 pm | Zone 13 - Safeguarding
Person-centred risk management - Lorraine Erwin, Helen
Sanderson Associates
A look at person-centred approaches and tools to managing
risk in a positive way.
1 pm | Zone 14 - Making it Real
Are your leaders in the know? - Debra Dunning, Thera
Trust
How do we ensure that people with a learning disability
are leading our organisations. A chance to share our experi-
ences and learn together.
2 PM
2 pm | Zone 1 - Auditorium
Avoid excuses and make it happen - Mark Pollock,
adventure athlete and author
When Mark Pollock lost his sight in 1998 at the age of 22, he
thought his life was over. The story of how he overcame the
odds to rebuild his life and exceed his wildest expectations
now inspires people the world over. Mark is able to help
individuals and organisations to redefine what is possible,
to reach their potential and to inspire team motivation. His
message of ‘decide to avoid excuses and instead decide to
make it happen’ is particularly relevant in today’s uncertain
economic environment.
2 pm | Zone 2 - Pagoda Stage
Taking more control and making choices for young people
in transition - Together We Can performance group
Together We Can Performance group is made up of 11
young people from Shropshire. They will discuss current
issues relating to taking more control and making choices
for young people in transition.
2 pm - 4 pm | Zone 3 - Comedy Club
Abnormally Funny People
More detail: see 10 am, Zone 3.
2 pm | Zone 4 - Community Cafe
Connect with people, discuss how to make a real
difference in your community
Join us for afternoon tea and connect! More detail: see 1 pm,
Zone 4.
2 pm | Zone 5 - Children
Supporting children with complex health needs - Pippa
Murray, IBK Initiatives. The Children’s zone is sponsored
by Action for Children.
Pippa Murray, a key contributor to the work of the Children’s
Programme, shares stories and experiences in developing
Personal Health Budgets for children with complex support
needs.
2 pm | Zone 6 - Partners in Policymaking
Getting people involved in citizen leadership - Lynne
Elwell and Partners in Policymaking graduates
More detail: see 10 am, Zone 6.
2 pm | Zone 7 - Provider Room
The time is now for innovation - Cath Titherington, Voice
Marketing
Personalisation poses many challenges to both providers
and local authorities. This workshop looks at the critical
marketing issues to be addressed and the importance of
innovation and creativity as well as collaborative working.
Innovative services demand innovative commissioning. The
workshop  will also consider target audiences, tools and
key messages and identify some quick wins as well as the
importance of a well thought out strategy. The workshop
will also launch the Innovation and Accelerator programme.
2 pm | Zone 8 - Health
All our lives together: participatory budgeting for
health in communities - Andrea Jones and Dave
Shields
Participatory budgeting involves local people in deciding
how best to make use of local public money to benefit their
own community. This workshop will explore the following
questions: participatory budgeting what is it? How might
it work with personalised budgets? What are Personal
Budgets and where did they start? What’s happening
around the country and how might Personal Budgets help
us exercise more choice and get better services? There will
also be a Case Study from Southampton.
2 pm | Zone 9 - Research and Evaluation
Market intelligence - Claudia Wood, Demos
Findings from the Demos Personal Budget Intelligence
Programme, exploring care-user spending patterns and the
potential impact on local markets.
2 pm | Zone 10 - Adult Social Care
Commissioning and personalisation - Clive Miller, Office
for Public Management
This session will consider how we can progress market
development for personalisation and will share examples
from a number of local authorities.
2 pm | Zone 11 - Real Jobs
What a real job means to me - Deborah Parker
Deborah will talk to Karen about what having a job means
to her and about some of the things she has achieved.
2 pm | Zone 12 - Support Planning
Support planning made easy - Lynne Elwell and Julie
Woods, Merseyside Partners
Planning the future for a family member who needs support
is scary. Having someone to help you plan makes it easier.  In
the support planning room, you will be able to talk to
parents and relatives who have successfully planned with
and for their children. They will give you the tips and strat-
egies needed to begin support planning.
2 pm | Zone 13 - Safeguarding
The tensions for providers in balancing person-centred
working and a commissioner’s expectations - Shonagh
Methven, United Response
What does a person-centered approach to risk management
look like? This session looks at how it can make a difference
to a person’s life, and what to do when things go wrong.
22
2 pm | Zone 14 - Making it Real
Micro care and support services - supporting enterprise,
creating choice - Helen Allen and Wendi Bennett, NAAPS
Explore the challenges of personalisation from the
perspective of the provider (including providers who have
support needs and who may use services themselves).
Inform people about two NAAPS projects in Oldham that
advise and support providers of very small (micro) care
and support services to help them to overcome these
challenges. Discuss with participants how engaging with
and supporting providers can result in real market choice
and diversity for people who use services.
3 PM
3 pm | Zone 1 - Auditorium
Putting People First one year on - Jeff Jerome, National
Director for Social Care Transformation
Jeff will discuss Putting People First as we approach the final
year.
3 pm | Zone 2 - Pagoda Stage
Moveable Feast theatre
Moveable Feast is an internationally renowned inclusive
drama and training organisation.
3:30 pm | Zone 2 - Pagoda Stage
Personalisation: do I have a choice? - AFTA Thought
This workshop will use drama and discussion to approach
the issues faced by frontline staff, managers, care profes-
sionals and clients. The workshop will inspire and shape
new conversations about how to bring positive change to
people’s lives.
3 pm | Zone 3 - Comedy Club
Abnormally Funny People
More detail: see 10 am, Zone 3.
3 pm | Zone 4 - Community Cafe
Connect with people, discuss how to make a real
difference in your community
Join us for afternoon tea and connect!
More detail: see 1 pm, Zone 4.
3 pm | Zone 5 - Children
Making best use of what we have! – Paul Connolly
with Halton Borough Council, Barnardos and Action for
Children. Sponsored by Action for Children.
This workshop draws together important learning from
the work of a number of children’s members. This work
highlights the important part played by voluntary sector
and community resources in developing Individual Budgets
and Self-Directed Support for children and young people.
This workshop presents work done with Action for Children
and others.
3 pm | Zone 6 - Partners in Policymaking
Getting people involved in citizen leadership - Lynne
Elwell and Partners in Policymaking graduates
More detail: see 10 am, Zone 6.
3 pm | Zone 7 - Provider Room
Putting the personalisation jigsaw together: becoming
a truly service user-focused and customer-led provider -
Angela Newton and Elina Stamou, Together
This interactive workshop will demonstrate how Together’s
approach to service-user involvement and service-user
leadership is enabling people with mental health issues
to lead and influence personalisation at a strategic  and
personal level.
3 pm | Zone 8 - Health
Peer support - Graeme Ellis, Personal Budget holder and
Kate Burgess, Lancashire County Council Self-Directed
Support
 In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue
Graeme’s personal story: how Personal Budgets changed
my life. Graeme gives a perspective on Personal Budgets as
someone who has a physical disability.search and Evaluation
3 pm | Zone 9 - Research and Evaluation
Extra care housing for older people and people with
mental health issues - Neil Tryner, Midland Heart
An overview of how Midland Heart, a housing association
with care and support services to 700 customers is
approaching the delivery of personalised care and support
services.
3pm | Zone 10 - Adult Social Care
Get IT right - procuring an IT system for a local authority
to support personalisation - Margaret Guest and Brett
Adshead from West Sussex County Council
This workshop will focus on the process followed by West
Sussex County Council to select an IT system to support the
personalisation model for adults’ social care.  The workshop
presenters will share how they developed their require-
ments, the procurement approach they followed and the
steps they took to ensure they could be confident of getting
the right system from the right provider. They will share the
learning gained throughout the process and describe the
work they are doing to put the system in place.
3 pm | Zone 11 - Real Jobs
Family leadership, self-employment, social enterprises
and more - Andrew Tyson, In Control and Keith Bates,
Foundation for People with Learning Disabilties
The workshop will introduce In Control’s Real Jobs
programme and describe how this will support local author-
ities to help people get people a real job.
3 pm | Zone 12 - Support Planning
Creativity in support planning: opening up possibilities -
Kate Fulton, Paradigm
A Support Plan needs to show how a person intends to use
their Personal Budget.  True.  But a Support Plan should be
so much more. The time spent developing a plan is a great
opportunity to reflect both on what you want to keep and
to open up a whole new range of opportunities. Creativity
and imagination is the key! This workshop will encourage
people to think creatively about the process of developing a
Support Plan to open up possibilities for themselves or the
people they support.
3 pm | Zone 13 - Safeguarding
Personalised safeguarding - Dan Blake, Action for Elder
Abuse
This workshop will examine how current approaches to Self-
Directed Support can contribute to safeguarding of adults
as well as exploring the potential risk factors.
3 pm | Zone 14 - Making it Real
Home ownership for people with a disability: 2010 and
beyond - David Abbey, My Safe Home
This workshop will consider the impact of home ownership
and, more importantly, what councils and housing providers
now need to be doing in order to give even more people
the opportunities they deserve (in turn meeting both the
Government’s personalisation agenda and the needs of
their local community). David will  be joined by a homebuyer
who will share their story of how home ownership has
changed their life forever.
Toilets
Stairs down to
See the back
auditorium
page for a map 1 4 pm | Zone 10 - Adult Social Care
of workshop
14
12
6
rooms 8
9
11 Lifts to
ground
floor
4 PM
4 pm | Zone 1 - Auditorium
Question Time - with an expert panel hosted by David
Guest, North West BBC
Members of the panel will include:
 Martin Routledge – Department of Health
 Elaine Cotterill – Family member
 Jeff Jerome – National Director for Social Care
Transformation
 Julie Stansfield – CEO of In Control
 Laurance Clarke – Comedian
 Mark Pollock – International motivational speaker
 Richard Jones – Executive Director of Lancashire County
Council
 Tim Spencer Lane – Law Commission.
4 pm | Zone 5 - Children
Time Banking in rural Cheshire - everybody has a skill!
Susan Ross-Turner, Ash-worth Time Bank. The Children’s
zone is sponsored by Action for Children
This is an interactive workshop demonstrating that
everybody has a skill they can share.
4 pm | Zone 6 - Partners in Policymaking
Citizen leadership and being in control - Thomas
Mcdougall, Monica Hunter and Pru Davis, Changing Lives
User and Carer forum, Scotland
Citizen leadership happens when citizens have power,
influence and responsibility to make decisions. People
who use services and their families have most to gain
from In Control, and most to lose. So how do we make sure
In Control is a movement not led by professionals, but by
these citizens? How do citizens develop their leadership
skills? And what part should professionals play?
4 pm | Zone 7 - Provider Room
How a national provider has changed its processes
to promote Self-Directed Support - Anna O’Mahoney,
MacIntyre
This workshop offers  the opportunity to find out about
MacIntyre’s approach to personalisation and how a national
support provider organisation has amended its systems and
processes to promote Self-Directed Support and the use of
Personal Budgets.
4 pm | Zone 8 - Health
Improving services for people with autistic spectrum
conditions and their family carers - Hugh Constant, Social
Care Institute for Excellence
SCIE has produced two new publications about adult
services: Access to care and support for adults with Autistic
Spectrum Conditions (ASC) and At a glance: Personalisation
briefing for people with Autistic Spectrum Conditions and
their family carers. The  workshop will be based on these
publications. The aim is to give an overview of the  barriers
that are currently preventing people with ASC and their
carers to access good quality care. The workshop looks
forward to a future in which more personalised services
should ensure better outcomes for this group.
4 pm | Zone 9 - Research and Evaluation
Each one, teach one - Dene Donaldson and Pauline
Toilets
Doyle, North West Training Development Team
The workshop will consider methods that families can use
to remain in control when using support services.
Using technology to change the market, in practice - Jeff
5
Dandridge, shop4support
13 10 The opportunities offered by new technologies could
transform the way people get information and purchase
7
support. shop4support is a unique web-based technology
platform supplying individual consumers, service providers,
23
local authorities and brokers with the means for the
efficient exchange of needs and services – locally, regionally
and nationally.
4 pm | Zone 11 - Real Jobs
Parenthood: challenges and solutions - Terri Balon,
Disabled Parents Network
Being a parent is the most challenging job in the world.
This workshop will consider the challenges and potential
solutions, such as personalisation, that families with
disabled parents face.
4 pm | Zone 12 - Support Planning
Support planning made easy - Lynne Elwell and Julie
Woods, Merseyside Partners
Planning the future for a family member who needs support
is scary. Having someone to help you plan makes it easier.  In
the support planning room, you will be able to talk to
parents and relatives who have successfully planned with
and for their children. They will give you the tips and strat-
egies needed to begin support planning.
4 pm | Zone 13 - Safeguarding
Positive risk taking - Linda Mason and Cheryl Page,
Cumbria County Council
Cumbria County Council will offer an insight into their
policy journey through positive risk-taking in learning
disability services as a way of ensuring person-centred plans
actually make a positive impact on people’s lives.
4 pm | Zone 14 - Making it Real
From know-what to know-how - Andy Smith,
Diversity Matters
In Control Scotland’s leadership and change programme
for provider organisations is well into its second
successful  year. This workshop explores how the
programme works in Scotland and examines some of the
thinking behind it:  organisational agility, right relationship
and internal coherence.
BIG EVENT FOOD
There are two food venues – both in the
Exhibitor Hall (Hall 2): one to the left of
the main entrance and the other by the
entrance to the Comedy Club.
There is a good selection of hot and cold food
and drinks. There are several vegetarian hot
dishes.
Here is a taste of what’s on offer:
>> Pete’s lamb or vegetable scouse, pickled
beetroot and crusty bread.
>> Szechwan noodles and stir-fried
vegetables with slow-cooked pork or
tofu.
>> Penne and arrabiata sause with
homemade meatballs or roast
mediterranean vegetables.
>> All the hot dishes above are £5.95.
>> Sandwiches on flavoured breads or
wraps – £3.50.
>> Nicoise, chicken or couscous salads –
£4.00.
>> Hot and cold drinks – £2.00.
>> Fresh fruit – 80p each.
In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Map 1. Level 3 – Workshops

1 Auditorium 6 Partners in Policymaking 11 Real Jobs
2 Pagoda Stage (see Exhibitor Map 2) 7 Children’s room 12 Support Planning
3 Comedy Club (see Exhibitor Map 2) 8 Health 13 Safeguarding
4 Community Cafe (see Exhibitor Map 2) 9 Provider room 14 Making it real
5 Research and Evaluation room 10 Adult Social Care
Cityside Riverside

Level 3
Workshops
Ground floor Ground floor

Toilets Toilets Level 1 - Exhibition Hall

Stairs down to Key

auditorium Lift
Escalator
Stairs
Male/Female Toilets
Disabled Toilets

1
14
12 5
6
8
13 10
9
11 Lifts to 7
ground
floor

the Big event 2010

is sponsored by:

24