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Assistance Request 1-5859176

Short
UMU not Initialized Error
Description
Current
Aug 27: CR 01614853 has been raised for the UMU not
Summary
also
initialzation issue and WA action provided to site team,

TEC testing fix for it. awaiting update.
State
In Progress : Referred to Product Management
Outage
No
Severity
Priority
Service Request Remote Technical Support

Request Type
Defect
Sub-Type
Software
Internal
Yes
Assignment Events
Ask Alcatel-Lucent
Product
Product
9771 WCE RNC
Version
LR14.2.W
No Change Request is linked to this AR

Solution Source 01614853
Product Location
Site
ETISALAT ABU DHABI 300
Instance
9771 WCE RNC-Etisalat300 : In Service
Site Company
Emirates Telecommunications Corporation
City
Abu Dhabi
Country
United Arab Emirates
Contact
Name
Ayman Wagdy
Company
Alcatel-Lucent : Open on behalf of Customer
Phone
20 1005511876
Ayman.Wagdy@alcatel-lucent.com
Request Method
Email-Eng
Additional
+971-506722947
Email
Contact Info
Dates
Occurred
(GMT+4)
05-Aug-2015 06:44
Time now
29-Aug-2015 09:38
Reported
05-Aug-2015 06:44
AR Created
05-Aug-2015 06:48
Service Start
05-Aug-2015 06:44
Next Customer Contact
03-Sep-2015 10:30
Responded
05-Aug-2015 07:03
SA - Calculated
Respond Target
05-Aug-2015 07:44
Restored
05-Aug-2015 07:03
SA - Calculated
Restore Target
09-Aug-2015 19:42
Resolved
-- --- ---SA - Calculated
Resolve Target
04-Oct-2015 19:42
Targets for Restore & Resolve have been extended by 12 hours

to account for Pending time
Closed
-- --- ----
Last Modified
28-Aug-2015 13:17
Modified By
mohmadi
Entitlement
Agreement
242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script
This request is entitled to service.
People
Owner
TSCd-WLS-WCDMA-IN : mohmadi
Assignee
TEC-WLS-WCDMA-RNC : rameezk
Referred 1
NorP-WLS-WCDMA-vGlobal : mohmadi
Referred 2
TEC-WLS-WCDMA-RNC : rameezk
Submitter
eoniszcz
Description
Attachments
[empty]
Showing Investigation and Proprietary logs together in time order

separately
Investigation Log and Proprietary Log
1. 05-Aug-2015 07:03
mohmadi
Update to Current Summary: Aug 5: Under Investigation
2. 05-Aug-2015 07:05
mohmadi
Show
Update to Current Summary: Aug 5: Awaiting Receive Log Files / Technical

Info
3. 05-Aug-2015 08:59
mohmadi
ALCATEL-LUCENT PROPRIETARY
From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Sent: Wednesday, August 05, 2015 10:29 AM
To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **
Cc: INDIA-WCDMA-UTRAN-BE
Subject: AR 1-5859176/Major/Emirates Telecommunications Corporation/9771 WCE
RNC/LR14.2/UMU not Initialized Error
Hello Ayman,
Tried to download the logs files but its giving error as file broken, can
you
upload the logs again.
Thanks,
Mohmadi Cutlerywala,
Mobile:+91 9870327804.
Email ID: mohmadi.cutlerywala@alcatel-lucent.com
4. 05-Aug-2015 16:48
mohmadi
From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Sent: Wednesday, August 05, 2015 2:26 PM
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Subject: RE: AR 1-5859176/Major/Emirates Telecommunications Corporation/9771
WCE
Hello Mohamadi,
I am uploading the logs again now
Best Regards,
Ayman Wagdy
Senior WCDMA NPI-EMEA-RBC
Alcatel-Lucent U.A.E
Cellular: +971 50 672 2947
E-mail: Ayman.Wagdy@alcatel-lucent.com

WCE
Hello Mohamdi,
All logs have been uploaded completely at 10 am local time please confirm
Best Regards,
Ayman Wagdy
Cellular: +971 50 672 2947

WCE
Hello Ayman,
Ok, downloading the logs and will update you.
Thanks,
Mobile:+91 9870327804.


WCE
Hello Ayman,
Do you have logs of 2nd Aug when the issue happened as from the logs
provided I
cannot find any logs during that time.
Thanks,
Mobile:+91 9870327804.
5. 05-Aug-2015 17:53
mohmadi

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)**
CTR **
Cc: INDIA-WCDMA-UTRAN-BE; MERAD, ABDESSAMAD (ABDESSAMAD)
WCE
Hello Mohamdai,
Karim will upload the logs collected before rebooting the VMs
Best Regards,
Ayman Wagdy
Cellular: +971 50 672 2947
6. 05-Aug-2015 19:51
mohmadi
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)**
CTR **
WCE
Hello Mohamdi
Please find all available logs @ /home/wcdma/Etisalat_UAE/UMU Not

Init/logs_Before
Thanks,
BR,
Karim Ibrahim
LTE/3G Integration Professional
Alcatel-Lucent, Dubai, Etisalat Program
M: +971(0)563544568| ONNET: 22341798
Every Success has its network
7. 05-Aug-2015 19:56
mohmadi
Hello TEC, Please help.
Product:
SW Version:
9771 WCE RNC

LR14.2.W
Customer: Emirates Telecommunications Corporation

Problem Short Description
UMU not Initialized Error (1-5859176)
1.
Detailed Description
It is observed on 2nd of August that 2 UMUs were not initialized correctly

giving
below errors and issue was solved by rebooting the concerned VMs i.e UMU-2
and
UMU-22 ( This AR is opened to track RCA of this error)
Rte 3 in UMU-2 and Rte 2 in UMU-22 were not correctly initialized as

identified
below :
--- All Vm's are enabled
ERROR: Module Vm Umu 2 Rte 3, initStatus=notInitialized
ERROR: 2 Vm Rte's are not initialized
VM
RTE
ID
ID
CPU
UTILIZATION
----------------------
1 6
2 5
3 5
1 10
2 10
3 9
1 7
2 11
3 unknown
1 6
2 8
3 7
3 6
22
1 9
2 unknown
3 13
All Logs are available on FTP Server 135.240.25.160 wftp/wftp under

/home/wcdma/Etisalat_UAE/UMU Not Init
2.
All the steps taken before AR escalated to ALU
As above.
3.
All the steps taken before the issue observed by the engineer, who
reported the
AR
N/A
4.
Activities After AR was escalated to L2 Technical Support.
As checked in RNC healthcheck, following error is seen:
ERROR: 2 Vm Rte's are not initialized
Required Root cause for the issue.
5.
Current Status
Required solution and RCA.
6.
Severity of this issue and its impact on the customer's organization
Major
7.
Attachments
Escalation Note.
8.
Expectations from the TEC:

Required solution and RCA.
Thanks,
Mohmadi
8. 05-Aug-2015 20:03
mohmadi
Update to Current Summary: Aug 5: Information/Action Requested
9. 05-Aug-2015 20:05
mohmadi

To: ROY, Paul (Paul)** CTR **; DAS, Sunil (Sunil)** CTR **
WCE
+ Escalation Note
Thanks,
Mobile:+91 9870327804.

To: ROY, Paul (Paul)** CTR **; DAS, Sunil (Sunil)** CTR **
Hello Paul/Sunil,
This is for your information that we have escalated this AR to your

workgroup
(TEC-WLS-WCDMA-RNC). Please assign someone to have support on this.

Escalation note attached for your reference.
All Logs are available on FTP Server 135.240.25.160 wftp/wftp under

/home/wcdma/Etisalat_UAE/UMU Not Init
Thanks,
Mobile:+91 9870327804.
10. 05-Aug-2015 20:23

mohmadi

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; WAGDY MANSOUR, AYMAN
(AYMAN)**
CTR **
WCE
Dear Karim,
Just to update that we have involved TEC for further support on this issue
and
will keep you updated on it.
Thanks,
Mobile:+91 9870327804.
11. 05-Aug-2015 22:59

rameezk
CR 01614853 has been raised for the UMU not initialzation issue.
Best Regards,
Rameez
12. 06-Aug-2015 10:19

mohmadi
Update to Current Summary: Aug 6: CR 01614853 has been raised for the UMU
not
initialzation issue.
13. 06-Aug-2015 10:19

mohmadi
From: BABU, Sudhakar (Sudhakar)** CTR **

To: KHAN, Rameez (Rameez)** CTR **
Cc: Leveille, Gerald (Gerry); Secchi, Michael (Michael); ROY, Paul (Paul)**
CTR
**; ARORA, Gaurav (Gaurav)** CTR **; AGRAWAL, Ritesh (Ritesh)** CTR **;
INDIA-WCDMA-UTRAN-BE; SERISE, Ghislain (Ghislain)** CTR **
Subject: RE: AR1-5843064//Critical//UAE- ETISALAT-ABU DHABI//9771 WCE

RNC//LR14.2// cnode internal sync error on RNCWCE242 which has cause WO to
stop on
the RNC
Hi Rameez,
AR1-5859176 is opened for UMUs initialization issue, we want to know is

there any
other workaround to clear Cnode internal synch alarm apart from RNC MIB
rebuild.
Thanks,
Sudhakar,
Mobile Phone: +91 9342582713; Email Id: Sudhakar.babu@alcatel-lucent.com
From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM
[mailto:owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
KHAN,
Rameez (Rameez)** CTR **
Sent: Thursday, August 06, 2015 12:25 AM
To: BABU, Sudhakar (Sudhakar)** CTR **
Cc: Leveille, Gerald (Gerry); Secchi, Michael (Michael); ROY, Paul (Paul)**
CTR
**; ARORA, Gaurav (Gaurav)** CTR **; AGRAWAL, Ritesh (Ritesh)** CTR **;
INDIA-WCDMA-UTRAN-BE; SERISE, Ghislain (Ghislain)** CTR **
Subject: RE: AR1-5843064//Critical//UAE- ETISALAT-ABU DHABI//9771 WCE
RNC//LR14.2// cnode internal sync error on RNCWCE242 which has cause WO to
stop on
the RNC
Hi Sudhakar,
I have raised CR 01614853 for the UMU not initialization issue and when that
issue
is fixed then we shouldnt run into cnode internal snyc error message. For
now
there is no workaround except RNC MIB rebuild. But in case we see the
notInit
(there should be a VM degraded alarm @WMS for it), we can reset just one VM
and
avoid the rebuild.
Thanks,
Rameez
14. 06-Aug-2015 10:21

mohmadi

Sent: Thursday, August 06, 2015 11:51 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; WAGDY MANSOUR, AYMAN
(AYMAN)**
CTR **
WCE
Hello Karim,
TEC has raised CR 01614853 for the UMU not initialization issue and when
that
issue is fixed then we shouldnt run into cnode internal snyc error
message. For
now there is no workaround except RNC MIB rebuild. But in case we see the
notInit
(there should be a VM degraded alarm @WMS for it), we can reset just one VM
and
avoid the rebuild.
Thanks,
Mobile:+91 9870327804.
15. 06-Aug-2015 12:13

mohmadi
From: owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM
[mailto:owner-india-wcdma-utran-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
MERAD,
ABDESSAMAD (ABDESSAMAD)
Sent: Thursday, August 06, 2015 1:32 PM
To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)**
CTR **; WAGDY MANSOUR, AYMAN (AYMAN)** CTR **
WCE
Importance: High
Hello Mohamdi,
What is the severity of this CR? If we got in the problem and only solution
is RNC
rebuild then impact is huge!
Please ensue we receive wa and/or final solution asap
thanks
Best Regards
16. 06-Aug-2015 12:15

mohmadi
Hi Rameez,
Site team has below concern, kindly help on it:
What is the severity of this CR?

And If we got in the problem and only solution is RNC rebuild then impact is
huge!
Can we have other WA and/or final solution asap.
Thanks,
Mohmadi.
17. 06-Aug-2015 19:51

rameezk
The severity of this CR is critical. The designers are working on it right

now.
To avoid the RNC MIB rebuild, we can also check which UMU's are not
initialized
and only reboot those VM's.
Final AP will be provided to the customer later today.
Best Regards,
Rameez
18. 06-Aug-2015 21:52

rameezk
Action plan for Etisalat
Before running any WO on WCE RNC 242:

1.
Check the umu Vxell states:
a.
On the active 3goamof RNC242 in cli
b.
show module vm Umu Rte opAttributes initilizationStatus
c.
if any of the RTE is in Initialization Status:Not Initialized then
reset the
RTE, otherwise do nothing and go to step 4
d.
Example:
OPER 15:56:41> show module vm Umu Rte opAttributes initilizationStatus

Module Vm Umu
VM
RTE
INITILIZATION
ID
ID
STATUS
------------------------0
initialized
notInitialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
2.
Reset the faulty Umu
a.
b.
request module vm Umu <Umu Id> (e.g. if UMU 0: request module vm Umu 0
reset)
c.
Wait 2mn for UMU to reinitialize
3.
Check umu Vxell states again:
a.
b.
c.
All RTE should show Initialization Status: Initialized
d.
Example:

Module Vm Umu
VM
RTE
INITILIZATION
ID
ID
STATUS
------------------------0
initialized
4.
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
Apply your WO
5.
If alarm "Cnode Internal Synchronization error" is already present:
schedule a
maintenance window to perform a MIB rebuild. Avoid applying WO in the mean
time.
19. 07-Aug-2015 09:46

mohmadi
not
initialzation issue and WA action provided to site team, awaiting update.
20. 07-Aug-2015 09:46

mohmadi

Sent: Friday, August 07, 2015 11:15 AM
To: MERAD, ABDESSAMAD (ABDESSAMAD); IBRAHIM ABD EL NABY, Karim (Karim)** CTR
**;
WAGDY MANSOUR, AYMAN (AYMAN)** CTR **
WCE
Hello Abdessamad,
Please find update from the TEC:
The severity of this CR is critical

avoid the
and please see below action plan to
RNC MIB rebuild:
Action Plan:
Before running any WO on WCE RNC 242:

1.
Check the umu Vxell states:
a.
b.
c.
then
if any of the RTE is in Initialization Status:Not Initialized
reset the RTE, otherwise do nothing and go to step 4

d.
Example:

Module Vm Umu
VM
RTE
INITILIZATION
ID
ID
STATUS
------------------------0
initialized
notInitialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
2.
Reset the faulty Umu
a.
b.
vm
request module vm Umu <Umu Id> (e.g. if UMU 0: request module
Umu 0 reset)
c.
Wait 2mn for UMU to reinitialize
3.
Check umu Vxell states again:
a.
b.
c.
All RTE should show Initialization Status: Initialized
d.
Example:
Module Vm Umu
VM
RTE
INITILIZATION
ID
ID
STATUS
------------------------0
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
initialized
4.
Apply your WO
5.
present:
If alarm "Cnode Internal Synchronization error" is already
schedule a maintenance window to perform a MIB rebuild. Avoid applying WO in

the
mean time.
Thanks,
Mobile:+91 9870327804.
21. 07-Aug-2015 10:06

mohmadi

Hi Rameez,
As suggested have shared the action planned with site team.
Just wanted to know is there any alert generated on this issue with the
recommendations of the procedures to be followed
if not
before executing any WO,
can we have such alert?
Thanks,
Mobile:+91 9870327804.
22. 07-Aug-2015 10:06

mohmadi
From: ARORA, Gaurav (Gaurav)** CTR **


Subject: FW: AR 1-5859176/Major/Emirates Telecommunications Corporation/9771
WCE
Hi Mohmadi ,
Kindly
of
request TEC to also issue an alert
the procedures to be followed
on this with the recommendations
before executing any WO.
Thanks and regards

Gaurav Arora
+91 9503055691
E-mail-g.arora@alcatel-lucent.com
23. 08-Aug-2015 16:17

mohmadi
Time Tracking Entry Added - IR01-TSA3
24. 08-Aug-2015 16:20

mohmadi
25. 10-Aug-2015 09:01

mohmadi
not
26. 10-Aug-2015 09:01

mohmadi
From: KHAN, Rameez (Rameez)** CTR **

Sent: Friday, August 07, 2015 8:58 PM
Cc: INDIA-WCDMA-UTRAN-BE; ROY, Paul (Paul)** CTR **
WCE
Hi Mohmadi,
We should have seen alarms on the WMS complaining about the UMUs are
degraded but
we dont see any. Thats why the local team didnt know/notice about the UMU
postmortems before running the WO. The UMU postmortems are very critical and
a CR
should be raised as soon as we see it. For now we can apply the AP and once
we
have a permanent fix then we shouldnt see the UMU not initialized issue
anymore.
The UMU not init is happening randomly on different UMUs and the OMU is not
aware
of it. Thats why the OMU is not sending an alarm to the WMS complaining
that some
of the UMUs are degraded and not initialized. This is an issue that needs
to be
fixed as well.
Thanks,
Rameez
27. 11-Aug-2015 09:48

mohmadi
not
28. 11-Aug-2015 09:48

mohmadi

Sent: Tuesday, August 11, 2015 11:18 AM
To: MERAD, ABDESSAMAD (ABDESSAMAD)
Cc: INDIA-WCDMA-UTRAN-BE; IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **
WCE
Hello Abdessamad,
Please do share if any update on it.
Thanks,
Mobile:+91 9870327804.
29. 11-Aug-2015 09:58

mohmadi
From: MERAD, ABDESSAMAD (ABDESSAMAD)

MANSOUR, AYMAN (AYMAN)** CTR **; AMAYO, EFOSA (EFOSA); ABDEL-HALIM, SAYED
(SAYED);
ALI, YASSER (YASSER)** CTR **
WCE
Importance: High
Hi Mohamdi,
AP is understood and OK, however we need urgently reason for UMU state and
the
planned fix.
The AP is requiring SYSTEMATIC check before any WO activation, which is not
convenient at all in operation mode.
Thanks
Best Regards
30. 11-Aug-2015 10:03

mohmadi

Cc: INDIA-WCDMA-UTRAN-BE; ROY, Paul (Paul)** CTR **
WCE
Hi Rameez,
Please find the site team update, as the AP is requiring SYSTEMATIC check
before
any WO activation, which is not convenient at all in operation mode.
And they need urgently reason for UMU state and the planned fix.
Thanks,
Mobile:+91 9870327804.
31. 12-Aug-2015 09:58

mohmadi
not
32. 12-Aug-2015 09:58

mohmadi

Sent: Tuesday, August 11, 2015 8:11 PM
Cc: INDIA-WCDMA-UTRAN-BE; ROY, Paul (Paul)** CTR **; Kenny, Laverne
(Laverne);
SERISE, Ghislain (Ghislain)** CTR **
WCE
Hi Mohmadi,
Here is the reason why the UMUs were in bad state and not initialized.
UMU Reset happened due to Integer Divided by zero Exception. At the crash
point we
observed a zero value for a data member numOfTb (Number of Transport
blocks in
the frame) which is not expected in this flow.
Uplane is trying to process the filler/silent frame to power control
mechanism,
where the data member numOfTb coming as zero is used for calculation, which
is
causing the UMU Reset.
We have the fix available for it. It is being tested in our lab first and
when
its confirmed that the issue is fixed. Then we will provide it to the
customer.
Best Regards,
Rameez

To: MERAD, ABDESSAMAD (ABDESSAMAD)
(SAYED);
ALI, YASSER (YASSER)** CTR **
WCE
Hello Abdessamad,
TEC has checked and found below reason why the UMUs were in bad state and
not
initialized.
UMU Reset happened due to Integer Divided by zero Exception. At the crash
point it
is observed a zero value for a data member numOfTb (Number of Transport
blocks
in the frame) which is not expected in this flow.
Uplane is trying to process the filler/silent frame to power control
mechanism,
where the data member numOfTb coming as zero is used for calculation, which
is
causing the UMU Reset.
For this fix is available and testing is ongoing in the TEC lab, will keep
you
updated on the progress of it.
Thanks,
Mobile:+91 9870327804.
33. 12-Aug-2015 09:58

mohmadi
not
initialzation issue and WA action provided to site team, also TEC testing
fix for
it. awaiting update.
34. 13-Aug-2015 09:59

mohmadi
not
fix for
35. 13-Aug-2015 09:59

mohmadi
From: MERAD, ABDESSAMAD (ABDESSAMAD)

(SAYED);
ALI, YASSER (YASSER)** CTR **; KHEDR, MAHMOUD (MAHMOUD)
WCE
Thanks,
Please try to have all feebbacks on all issues so that we can plan for an
implementation in customer preise asapin LR14 of course 
Thanks
Best Regards
36. 13-Aug-2015 14:41

mohmadi
37. 14-Aug-2015 10:54

mohmadi
not
fix for
38. 14-Aug-2015 10:54

mohmadi

To: KHAN, Rameez (Rameez)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
(Laverne);
SERISE, Ghislain (Ghislain)** CTR **; DAS, Sunil (Sunil)** CTR **
WCE
Hi Rameez ,
Any
further
update from the
Lab testing.
Thanks and regards

Gaurav Arora
+91 9503055691
E-mail-g.arora@alcatel-lucent.com
39. 17-Aug-2015 10:23

mohmadi
not
fix for
40. 17-Aug-2015 10:23

mohmadi

To: ARORA, Gaurav (Gaurav)** CTR **; CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
(Laverne);
SERISE, Ghislain (Ghislain)** CTR **; DAS, Sunil (Sunil)** CTR **
WCE
Hi Gaurav,
I am attaching the email with the update from the Laverne test run
yesterday.
Thanks,
Rameez
41. 24-Aug-2015 10:39

gauravarora

Sent: Monday, August 24, 2015 12:07 PM
To: MERAD, ABDESSAMAD (ABDESSAMAD); CUTLERYWALA, Mohmadi (Mohmadi)** CTR **
(SAYED);
ALI, YASSER (YASSER)** CTR **; KHEDR, MAHMOUD (MAHMOUD)

WCE
Hi ,
The latest update on the issue is that the

lab ,
there were
there is
few
tests
a continuous discussion
on
this .
fix
which
fix is being tested in the
were executed
last week on TEC lab
and
ongoing between TEC as well as R&D team currently
will discuss with TEC
today if the
testing is over and how
the
can be applied .
42. 27-Aug-2015 13:53

mohmadi
not
fix for
43. 27-Aug-2015 13:53

mohmadi
Hello Rameez,
Any update on it, please share.
Thanks,
Mohmadi
44. 28-Aug-2015 13:17

mohmadi

Add to log
End of Assistance Request 1-5859176

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Assistance Request 1-5859176

UMU not Initialized Error

initialzation issue and WA action provided to site team,

In Progress : Referred to Product Management

Service Request Remote Technical Support

9771 WCE RNC

No Change Request is linked to this AR

ETISALAT ABU DHABI 300

9771 WCE RNC-Etisalat300 : In Service

Emirates Telecommunications Corporation

United Arab Emirates

Alcatel-Lucent : Open on behalf of Customer

Targets for Restore & Resolve have been extended by 12 hours

242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

This request is entitled to service.

Showing Investigation and Proprietary logs together in time order

Update to Current Summary: Aug 5: Under Investigation

Update to Current Summary: Aug 5: Awaiting Receive Log Files / Technical

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

To: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

I am uploading the logs again now

From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

Ok, downloading the logs and will update you.

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Please find all available logs @ /home/wcdma/Etisalat_UAE/UMU Not

Hello TEC, Please help.

9771 WCE RNC

Customer: Emirates Telecommunications Corporation

It is observed on 2nd of August that 2 UMUs were not initialized correctly

Rte 3 in UMU-2 and Rte 2 in UMU-22 were not correctly initialized as

--- All Vm's are enabled

ERROR: Module Vm Umu 2 Rte 3, initStatus=notInitialized

ERROR: Module Vm Umu 22 Rte 2, initStatus=notInitialized

ERROR: 2 Vm Rte's are not initialized

All Logs are available on FTP Server 135.240.25.160 wftp/wftp under

All the steps taken before AR escalated to ALU

Activities After AR was escalated to L2 Technical Support.

As checked in RNC healthcheck, following error is seen:

ERROR: Module Vm Umu 2 Rte 3, initStatus=notInitialized

ERROR: Module Vm Umu 22 Rte 2, initStatus=notInitialized

ERROR: 2 Vm Rte's are not initialized

Required Root cause for the issue.

Severity of this issue and its impact on the customer's organization

Expectations from the TEC:

Update to Current Summary: Aug 5: Information/Action Requested

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

This is for your information that we have escalated this AR to your

(TEC-WLS-WCDMA-RNC). Please assign someone to have support on this.

All Logs are available on FTP Server 135.240.25.160 wftp/wftp under

10. 05-Aug-2015 20:23

From: CUTLERYWALA, Mohmadi (Mohmadi)** CTR **

11. 05-Aug-2015 22:59

12. 06-Aug-2015 10:19

13. 06-Aug-2015 10:19

From: BABU, Sudhakar (Sudhakar)** CTR **

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: WAGDY MANSOUR, AYMAN (AYMAN) CTR

To: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: WAGDY MANSOUR, AYMAN (AYMAN) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

To: WAGDY MANSOUR, AYMAN (AYMAN) CTR

From: WAGDY MANSOUR, AYMAN (AYMAN) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: BABU, Sudhakar (Sudhakar) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: ARORA, Gaurav (Gaurav) CTR

To: CUTLERYWALA, Mohmadi (Mohmadi) CTR

From: KHAN, Rameez (Rameez) CTR