Candidate Name

Singapore
Languages
English
Personal Profile
A confident and reliable IT support engineer with extensive practical experience of working with
computers and resolving any support issues that are raised to the service desk to achieve high level of
customer satisfaction. Possess a proven ability to administer and control the operation, configuration
and maintenance of computer based information systems, as well as having an eye for detail and able
to multi-task under pressure. An excellent communicator, can relate well with people at all levels and
has the flexibility of working well as part of a team and on my own. The key areas of experience
includes;

Extensive experience with desktop hardware, software applications, operating systems

and network connectivity
Manage and configure Cisco Call Manager and Cisco Unity for the IP Phone
Sufficient exposure to enterprise wide network setups.
Professional skills

Operating Systems / Software

PC, Mac, InDesign, Adobe Illustrator CS+, CorelDraw, Adobe Photoshop CS+, Adobe Premiere,
Adobe Dream Weaver CS+, Google Sketchup, MS Exchange, MS LYNC, MS Outlook 2k+,
Windows 98, 2000, ME, XP+, Vista, Windows 7, 8,10 Windows Server 2003-2008, MS Office
Applications, Email, VPN, Citrix.
Specialization
LAN, WAN Networking, Systems Administration, PC Troubleshooting, Web & Graphic Design.
Programming
Visual FoxPro, Visual Basic, Turbo C++/ MS Access, Crystal Report, PHP, HTML, CSS, CMS,
Apache, Ajax, My SQL, MS SQL Server.

Work Experiences
2011 - 2015
Responsibilities :

Undertaking analysis and diagnosis of user issues and respond to support requests received via
phone, email and/or Service Desk Management tool Service-now
Continuously reviewing performance against Service Level Agreements
Support user mobilization and demobilization using Active Directory for user account with
mailbox creation / deletion
Configure / manage user security groups for data access
Assist in Installing and configure VMWARE and Hyper V server
Assist in Installing and configure Windows Server 2003, 2008 R2 with the following roles
ADDS, DNS, DHCP, Active Directory rights management services file services.
Provide 1st level / 2nd level support to end-users in troubleshooting end user hardware,
software and network related issues
Assist data backup and restore
Knowledge on SharePoint.
Build / image new workstations and laptops
Support Follow-You print (printing solution) solution

Configure and deploy NEC PABX and Cisco IP phones and provide required training as
required
Support IOS, Blackberry and Android phones

Experience of apple technologies (Mac OS X, iOS, etc.)

Support of corporate systems including MS Office 365, Exchange, Citrix and various
corporate application
iM Asset Management
Liaise with vendors for repair / maintenance of hardware, software and network infrastructure
Ensure preventive maintenance on projectors is carried out in timely manner
Assist IT Manager to manage day to day operation in the IT Department
Ensure duties performed comply with companys quality management system

2010 2011
Responsibilities :

Provide professional technical support

Assist IT Team to provide all level of Support
Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated
hardware and software
Provide remote support and on-site support in terms of hardware and software for local and
overseas user
Analyze the current IT infrastructure needs, and apply available tools to ensure an efficient,
supportive and user-friendly environment to non-technical users

2007 2010
Responsibilities :

Install & Set up new equipment for employees use, maintain user security accounts for
window 2003 including Desktop configuration, network connectivity, network access issues
and printer connectivity
Support PASTEL, QUICK BOOKS and BIOMETRICS program
Monitor & Maintain companys CCTV cameras
Monthly visit on satellite offices for IT system maintenance
Liaise and request for quotations with vendors for IT equipment purchases

Instructing Admin staff in the use of standard business and administrative software,
including word processing, spreadsheets and database management

2005-2006
2004-2005