PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE SUBMITTING

YOUR BOOKING REQUEST. WE STRONGLY ADVISE THAT YOU RETAIN A COPY OF

THESE TERMS AND CONDITIONS AS WELL AS A COPY OF THE BOOKING FORM FOR
FUTURE REFERENCE
1) DEFINITIONS
1.1) In these Conditions all references to we, us, and our refer to Travelholics Limited,
trading as Travelholics, (Company Registration Number in England & Wales: 7306361,
registered address Backgrove Farm Estate, Bull's Ln, Wishaw, Sutton Coldfield, West
Midlands B76 9QN).
1.2) The terms you and your refer to the person who enters into a Contract with
Travelholics for the provision of services.
1.3) Tour means trip, package, holiday, course, or otherwise inclusive arrangement booked
by you.
1.4) Written or in writing refers to any correspondence, either by email or by post, between
you and Travelholics or by notification on the relevant website which is
www.travelholics.co.uk.
2) BOOKING A TOUR
2.1) You may request a booking using the on-line booking request form. The booking request
is subject to you having read and accepted these Conditions. By clicking on the appropriate
tick box prior to booking is our confirmation that you have accepted these Conditions.
2.2) No contract exists between you and Travelholics for the provision of services until we
have received the completed booking request form from you. Subject to availability you will be
issued with a confirmation email together with an invoice. In addition the appropriate deposits
must clear through the banking or card system and reside in Travelholics Ltd bank account.
2.3) The person making the booking is classed as the Party Leader in any booking which
includes more than one person. Where you are the Party Leader you guarantee to us that you
have the authority to accept (and do accept) these Conditions for each person named in your
booking and that you have drawn these Conditions to their attention. You will be the primary
contact with us and will accept any communications/correspondence from us (or our
suppliers) on behalf of your entire party. The Party Leader will be responsible for all payments
comprising the total initial deposit and total balancing payment where applicable.
2.4) At the time of booking you are fully responsible for clearly stating your requirements, in
particular if there are any medical or physical conditions or disabilities that may affect your
Tour. The Party Leader is responsible for clearly stating any such requirements of each
individual of their particular Tour party. Should Travelholics feel that we are unable to
accommodate your request then we reserve the right to decline the booking based on these
reasons. Alternatively, we may request that you are to be accompanied by a person who is
able to provide full assistance throughout the duration of the Tour, with you bearing any costs
of doing so.
2.5) In the event that Travelholics are not able to confirm elements of your booking at the time
of booking (e.g. hostel details or coach departure times) this will be clearly stated on your
invoice. The Contract shall only come into existence once these arrangements have been
confirmed to you in writing.
2.6) Upon submitting your booking form, you agree to us processing the personal information
you supply relating to you and your group in order to provide you with the services requested
on your booking form. Tours start and finish as stated on your confirmation invoice. We are
not responsible for your travel to and from the pick-up point or for any expenses including
travel, accommodation, subsistence or loss of earnings due to delays howsoever caused.
These may be recoverable from your insurers subject to their own terms and conditions.

2.7) Upon receipt of your confirmation invoice please check the details carefully and contact
us immediately, within 48 hours of receipt, if any information on the confirmation invoice or
any other document appears to be incorrect or incomplete as it may not be possible to make
changes at a later date. We cannot accept any responsibility for any inaccuracies in
information provided by you.
2.8) All customers must be at least 18 years of age at the time of booking a Tour with
Travelholics. We therefore reserve the right to decline a booking request should we discover
that this age requirement has not been met.
2.9) Any website quotes, verbal descriptions or telephone conversations are subject to
interpretation and are superseded by the written confirmation. It is therefore important that
you check the details of your confirmation invoice upon receipt as we accept no liability for
such verbal information.
2.10) In the rare event of an error on your confirmation invoice, we reserve the right to correct
this as soon as it is brought to our attention and will notify you of the error at the earliest
possible opportunity.
2.11) A full itinerary and any relevant documentation will be sent to you via email prior to trip
departure.
3) PAYMENTS
3.1) A non-refundable and non-transferable deposit per person may be payable at the time of
booking. No places are guaranteed until a deposit has been received with the funds cleared
into Travelholics bank account. For any bookings that are made within 8 weeks of trip
departure you will be charged the full Tour price at the time of booking and subject to a
cancellation fee as stated in Clause 10.
3.2) Details of the final balancing payment amount and due date will be clearly stated on your
confirmation invoice. The balancing payment will be due without reminder. If all payments due
are not received in full and on time, we reserve the right to impose a late payment charge of
30.00 per person per week or may render your booking as void with no refunds issued.
3.3) We accept payments by bank transfer, bank deposit, cheque, credit or debit card.
Payments made by bank transfer, bank deposit or cheque will be subject to a transaction fee
of 4.5%. Payments made by debit or credit card will be charged a non-refundable transaction
fee of 4.5% upon booking online.
4) FINANCIAL PROTECTION
4.1) Travelholics Limited are a company committed to customer satisfaction and consumer
financial protection. We are therefore pleased to announce that, at no extra cost to you, and
in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers
booking with Travelholics Limited are fully insured for the initial deposit, and subsequently the
balance of monies paid as detailed in your booking confirmation form. The policy will also
include repatriation if required, arising from the cancellation or curtailment of your travel
arrangements due to the insolvency of Travelholics Limited.
This insurance has been arranged with MGA Cover Services Limited (registered address
Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company
registration: 08444204 authorized and regulated by the Financial Conduct Authority
registration number 597536) under a binding authority with the insurer CBL Insurance Europe
Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are
authorized and regulated by the Financial Conduct Authority registration number 203120)
4.2) In the unlikely event of Insolvency you must Inform MGA Cover Services Limited
immediately on +44 (0) 20 3540 4422. Please ensure you retain this booking confirmation
form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid back to you by your Travel
Insurance or any losses which are recoverable under another insurance or bond.

5) INSURANCE
5.1) A condition of booking with Travelholics is that you have adequate travel insurance which
must be valid for the entire duration of the Tour. Your policy must cover cancellation, medical
and repatriation expenses, personal accident and injury, baggage, adventure sports in which
you may participate (if applicable), money and public liability. Travelholics is unable to provide
travel insurance for any purpose.
5.2) We accept no responsibility for the loss of, or damage to, personal property or valuables.
No liability will be accepted by us for any passenger travelling without adequate cover.
5.3)
Travelholics
are
an
unregulated
introducer
for http://www.europesuretravelinsurance.com. Travelholics customers can receive a 10%
discount on either single trip insurance or annual multi trip policies when bought online
through Europesure by entering the offer code 14011 at step 1 of the quote engine.
6) PASSPORT AND VISAS
6.1) All passengers are responsible for ensuring that they have a valid passport and any visas
or travel documents where applicable. If you are not a British citizen you should contact your
embassy who will give you advice on passport and visa requirements for the countries you
will be visiting.
6.2) We will not accept liability or consider any refunds for passengers who are unable to
travel due to incorrect or incomplete documentation.
6.3) It is recommended that your passport is valid for at least 6 months beyond your planned
return date.
7) DATA PROTECTION AND PRIVACY POLICY
7.1) We are a data controller for the purposes of the Data Protection Act 1998 and are
registered with the Information Commissioners office.
7.2) To process your booking we need to collect certain personal and financial details from
you. Such information must be passed onto our suppliers, companies and organisations such
as hostels, hotels, banks and Customs in order for our services to be provided. Only the
specific necessary information will be supplied to them. Data may also be provided to security
companies, credit checking companies or public authorities if required by them, or as required
by law.
7.3) Your personal and financial details supplied to us are protected by our appropriate
security measures.
7.4) Where your Tour takes place outside of the European Economic Area, (EEA), controls on
data protection may differ to the legal requirements in this country. In order to provide our
Tour services to destinations outside of the EEA we will be required to pass on your
information to relevant suppliers outside of this country.
7.5) We will not pass on your information to companies or organisations who are not
responsible for supplying any part of your Tour. We do not share or sell information to any
other company or organisation.
7.6) We hold your details for our own marketing purposes to inform you of future events and
promotions. If you do not wish to receive such information please contact us to inform us as
soon as possible.
7.7) We are entitled to assume that you do not object to us processing your information and
passing data onto companies and organisations responsible for any part of your Tour,
whether in the EEA or not unless you tell us otherwise in writing.
7.8) You are entitled to request from us in writing what details of yours are being processed,
disclosed or held and for what purposes. Please note we will charge a fee to respond to such
a request. We are entitled to refuse your request in limited circumstances. We will only deal

with the information you supply to us as set out above unless you agree otherwise, except
where expressly permitted by the Data Protection Act 1998.
7.9) As part of our privacy policy we do not store credit card details nor do we share customer
details with any third parties.
8) AMENDING YOUR EXISTING BOOKING
8.1) If you wish to make any amendments, including any name change to a confirmed
booking you must contact us as soon as possible. Any such requests to amend a confirmed
booking must be made by the person named on the booking form and must be in writing.
8.2) Amendment requests made within 8 weeks of departure may be considered as a
cancellation and as such will be subject to cancellation charges (see Clause 10).
8.3) We will make all reasonable efforts to effect any amendments requested within 8 weeks
of departure but changes will not always be possible. You will be responsible for payment of
an administration charge of 10.00 along with any additional costs we may incur as imposed
by any of our suppliers.
8.4) It is a breach of contract for any passenger to sell or give their Tour to another person
without contacting us in writing beforehand for permission.
9) CHANGES BY US TO EXISTING BOOKINGS
9.1) It is unlikely that we will be required to make any amendments to your Tour but should
any changes be required then we reserve the right to alter, substitute or cancel any of our
services for operational reasons or due to circumstances beyond our control at any time. Any
changes that need to be made will be communicated to you at the earliest opportunity. There
are two classifications of changes, significant changes and minor changes.
9.2) A minor change is any operational change which could not have been reasonably
expected to have a significant effect on your confirmed Tour. Such amendments may not be
specifically notified to you and for example may simply appear on your travel itinerary. No
compensation is payable for any minor changes and they do not entitle you to cancel or
amend existing bookings without the applicable administration charges. Minor changes
include alterations of travel/coach timings by less than 12 hours, changes of accommodation
to one of the same or higher standard and any other changes that do not fall into the category
of a significant change as noted below.
9.3) Significant changes include alterations of travel/coach timings by more than 12 hours, a
change of location or accommodation of a lower standard for the whole or major part of the
time you are on your Tour. Please note that cancellations are treated separately to a
significant change.
9.4) For any significant changes made by us you are entitled to choose one of the following:
9.4.1) Accept the amendment proposed by us. We will refund the difference in price if the
replacement Tour is of a lower standard and price.
9.4.2) Purchase a replacement Tour from us, of at least the same standard and price if
available. This may require you to receive a refund or to pay the difference in Tour prices.
9.4.3) Cancel your Tour and receive a full refund of all monies paid to us less any reasonable
expenses incurred by us.
9.5) You must notify us of your choice within 7 days of you being notified of our offer. If we do
not hear back from you then it will be assumed that you accept the amendment proposed by
us.
9.6) If a significant change is made as a result of force majeure then we regret
compensation cannot be offered. Please see Clause 13.
9.7) We are not liable for any other cost or any other travel arrangements made as a result of
a minor or significant change to your Tour.

10) CANCELLING YOUR EXISTING BOOKING

10.1) If you wish to cancel your booking, you must notify us immediately in writing. The total
cancellation of a group booking must be made in writing by the Party Leader. Notice of
cancellation will only be effective from the date it is received by us in writing.
10.2) If an individual wishes to cancel from a group booking immediate notification must be
sent by the Party Leader to us. Each individual named on a group booking will be subject to
the cancellation fees schedule in accordance with Clause 10.4.
10.3) Cancellations made prior to 8 weeks of departure will be entitled to a refund of monies
paid to date, less the non-refundable deposit cost if applicable.
10.4) Cancellations made within 8 weeks of departure will be subject to cancellation charges
as follows;
10.4.1) More than 35 days prior to departure the greater of 25% of the Tour cost or the
deposit price.
10.4.2) Between 29 35 days prior to departure the greater of 30% of the Tour cost or the
deposit price.
10.4.3) Between 22 28 days prior to departure 50% of the Tour cost
10.4.4) Between 15 21 days prior to departure 75% of the Tour cost
10.4.5) Between 8 14 days prior to departure 90% of the Tour cost
10.4.6) Between 0 7 days prior to departure 100% of the Tour cost
10.5) Subject to Clauses 10.1 to 10.4 we will return all money paid to you less the nonrefundable deposit cost within 30 working days of the date of notice of cancellation is given by
you.
10.6) Please check your insurance policy as, depending on the reason for cancellation your
policy may cover certain circumstances such as loss of deposit or cancellation fees. You are
required to pay the cancellation charges first and then seek a refund from your insurance
company.
11) CANCELLATION BY US OF EXISTING BOOKINGS
11.1) In the extremely unlikely event that we cancel a Tour, all monies paid to us will be
refunded to you in full including your deposit within 30 working days of the date of notice of
cancellation is given to you. We regret we will not be liable for any incidental expenses
incurred by you as a result of a cancellation.
11.2) If we cancel a Tour at any point then we are not liable to pay you any compensation.
11.3) If we cancel a Tour, we will offer you a choice of one of the following:
11.3.1) Accept the cancellation proposed by us and receive a full refund of all monies paid to
us.
11.3.2) Purchase a replacement Tour from us, of at least the same standard and price if
available. This may require you to receive a refund or to pay the difference in Tour prices.
11.4) You must notify us of your choice within 7 days of you being notified of our offer. If we
do not hear back from you then it will be assumed that you accept the cancellation proposed
by us and we will refund all monies paid to us.
11.5) All of the above are subject to the following exceptions:
11.5.1) A default by you in payment of any money due under these Conditions.
11.5.2) Circumstances falling under Force Majeure (see Clause 13).
11.5.3) A material breach made by you in relation to any of these Conditions other than those
relating to money (see Clauses 14 & 15)
12) CHANGES IN TOUR PRICES
12.1) Subject to the correction of errors the price of your Tour is fully guaranteed at the time
of booking.

We reserve the right to correct errors in confirmed and advertised prices and will inform you
of any price changes as soon as we become aware that they need to be made.
12.2) We reserve the right to amend prices as a result of changes in prices by external
suppliers. This only applies to new bookings or any items that have not yet been paid for.
13) FORCE MAJEURE
13.1) We will not be liable or responsible for any failure to perform, or delay in performance
of, any of our obligations under these Conditions that is caused by events outside our
reasonable control (Force Majeure Event).
13.2) A Force Majeure Event includes any act, event, non-occurrence, omission or accident
beyond our reasonable control and includes, in particular (without limitation), the following:
13.2.1) strikes or other industrial action; or
13.2.2) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war; or
13.2.3) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
disaster; or
13.2.4) impossibility of the use of railways, shipping, aircraft, motor transport or other means
of public or private transport; or
13.2.5) impossibility of the use of public or private telecommunications networks.
13.3) Our obligations under these Conditions are suspended for the period that the Force
Majeure Event continues, and we will extend the time to perform these obligations for the
duration of that period. We will take reasonable steps to bring the Force Majeure Event to a
close or to find a solution by which our obligations under these Conditions can be performed
despite the Force Majeure Event.
14) SPECIAL REQUESTS
14.1) If you have any condition, medical or otherwise that may affect your or other
passengers enjoyment of the Tour then you must advise us of this at the time of booking. If at
a later date it is discovered that details were not supplied by you (or the Party Leader in the
case of a group booking) at the time of booking, we have the right to cancel your booking
which will be subject to cancellation charges as stated in Clause 11.
14.2) We will pass on any reasonable requests to our relevant suppliers but we cannot
guarantee that they will be catered for. If we reasonably feel that we are unable to cater for
your requirements then we reserve the right to decline/cancel your booking. In such a case a
full refund of all monies paid including your deposit will be paid to you.
14.3) Any requests that we can cater for will be confirmed to you in writing and may be
subject to an additional charge.
14.4) Special requests do not form part of our contractual agreement. As such we will have
no liability should they not be met.
15) CONDUCT AND BEHAVIOUR
15.1) We can refuse to accept you as a customer or to continue dealing with you at any point
in time if your behaviour affects or threatens to affect other passengers or is deemed as
abusive, threatening or disruptive towards our staff both in the UK and abroad (this includes
in writing or on the telephone).
15.2) Any people in charge of operating our Tours including but not limited to administration
staff, coach drivers, accommodation staff or our representatives can at any time refuse to
allow you to proceed with your Tour if they consider you or any of your party to be abusive,
threatening or disruptive. They reserve the right to prevent you from boarding the relevant
transport or stay at the relevant accommodation.
15.3) Should we cancel your Tour whilst overseas due to inappropriate behavior, regardless
of which country you are in, we will not be liable for any additional costs incurred by you. It will

be your responsibility to secure your own accommodation and onward transport including
alternative arrangements for those who will not travel without you. In such circumstances no
refunds will be made or compensation paid. We may also make a claim against you (and/or
instigate criminal proceedings) if your behaviour has resulted in any additional costs to us.
15.4) We reserve the right to terminate your Tour at any point if you are found to be unfit
either medically or otherwise and are unable to continue with the Tour.
15.5) Any damage caused as a result of your inappropriate behaviour will require you to pay
in full the costs of any such damage or loss with payment being made directly to the relevant
supplier. Failure to do so will result in us commencing proceedings against you for recovery of
such loss and damage incurred by us as a result of your actions.
15.6) In any such circumstances as noted above, we will consider your booking as cancelled
and the appropriate cancellation charges will apply as stated in Clause 11.
16) NON-ASSOCIATES OF TRAVELHOLICS
16.1) We do not hold or have access to details of any other guests that may be booked into
the same accommodation as us or who are taking part in the same events.
16.2) We accept no responsibility and have no control over the behaviour of other guests. Our
representatives will assist wherever possible should the behaviour of other guests be
considered inappropriate or disruptive.
17) LUGGAGE
17.1) When travelling by coach the baggage allowance per passenger is 1 main bag or
suitcase to be stored in the hold (no more than 15kg) and appropriate small hand luggage (no
more than 5kg) to take on board.
17.2) Luggage stored in the hold will not be accessible for the duration of the journey.
17.3) All passengers are responsible for the safe loading and unloading of their personal
luggage and we will not be responsible or liable for any misplaced, lost or stolen luggage.
17.4) We will not accept responsibility for any items left on board or for any valuable items
stored in luggage compartments or on the coach.
17.5) We strongly advise that permission is not granted to a third party to load or unload your
personal luggage.
18) COACH TRAVEL
18.1) Coach travel included in your Tour is provided on the basis that we arrange for
competent, independent sub-contractors to provide coach transport and any other related
services, and in doing so exercise reasonable care. You agree to abide by the terms and
conditions of all such coach suppliers providing services on your Tour.
18.2) For all coach departures you must be at your designated pick up point at least 30
minutes prior to the stated departure time. Final details of timings and specific locations will all
be detailed in your Tour Itinerary.
18.3) We reserve the right to amend departure timings and locations of the pick-up/drop-off
points. In such circumstances we will notify you at the earliest opportunity.
18.4) We will provide passengers with a Travelholics representative on board each coach at
all times who will be available to you at all times in relation to your outwards and inbound
journeys.
18.5) All passengers when travelling aboard coaches provided by us agree to abide to all
current legislation including but not limited to the wearing of seat belts. Smoking on board is
not permitted at any time.

18.6) You must comply with the decisions and instructions of the coach driver providing
services to you at all times.
18.7) We will not be liable for any loss incurred by you as a result of delays to coach travel
due to traffic problems, accidents, adverse weather conditions, mechanical failure or any
other reason out of our control.
18.8) If there are any delays due to an accident or mechanical failure, we will endeavour to
remedy the problem or arrange an alternative vehicle as soon as possible. We will make all
reasonable efforts to provide alternative coaches of the same standard. We will not accept
liability if an inferior vehicle is used as a replacement. A delayed coach may lead to reduced
stops along the journey.
19) ACCOMMODATION
19.1) Only those persons who have booked with us on the Tour can use the accommodation
provided by us. You are not permitted to allow any persons who have not booked on the
particular Tour provided by Travelholics into your accommodation.
19.2) You agree to accept and abide by the accommodation providers rules and regulations.
19.3) You must not damage or deface any items within your accommodation. You will be
liable for the cost of any such loss or damage incurred by us or the accommodation provider
as a result of your actions and will be required to pay such sum in full before the homeward
bound journey commences. You may be denied boarding any homeward bound journey if you
refuse to pay or to undertake a commitment to pay on your return.
19.4) Upon check-in with your accommodation provider you may be charged a deposit.
Payment of such deposit is your responsibility and this arrangement shall be strictly between
yourself and the accommodation provider. We will not accept liability for the return or loss of
such monies.
20) EXCURSIONS
20.1) Excursions, day trips or other tours in which you choose to participate that are not
booked with us as detailed on your Tour itinerary do not form part of your Tour provided by
us. In such circumstances any contract or arrangement will be with that particular
operator/provider and not with us. As such we are not liable for any excursion or for anything
that happens during it.
21) LOST ITEMS
21.1) We will not accept any responsibility or liability for lost property on any Tour. Whilst we
will endeavour to locate lost property, we cannot guarantee to do so or to be able to arrange
for your property to be returned.
21.2) We reserve the right to charge an administration fee for the safe return of lost property
which will also cover any special dispatch costs. Such costs will be payable in advance.
22) RISK ACCEPTANCE
22.1) You must accept any hazards involved in this kind of trip, particularly in relation to the
unusual and potentially dangerous activities undertaken. You acknowledge that due to the
nature of many of our activities you are exposed to an element of personal risk and the
activities are of an unpredictable nature. Therefore you accept and consent to the risks
inherent in our Tours and accept that we have no responsibility or liability for your
involvement in any such activities in which you chose to participate.
23) MARKETING MATERIALS
23.1) Any likeness or image of you secured or taken on any of our trips may be used by us
without charge in all media for promotional or marketing purposes including but not limited to
in brochures, slides, video shows and the Internet.
23.2) Any external links provided on our website are not under our control and we take no
responsibility or liability for their content.

23.3) We will not be liable for any loss or damage including, without limitation, indirect or
consequential loss or damage, arising from use or loss of use of, data or profits arising out of
or in connection with the use of our website www.travelholics.co.uk.
24) COMPLAINTS
24.1) It is your responsibility to ensure that any perceived breach in our contract is
communicated to an authorised representative of Travelholics at the earliest available
opportunity.
24.2) Any verbal notification must then be followed up in writing to us as soon as possible.
24.3) All complaints must be put in writing together with the booking reference no later than
28 days after the completion of your Tour. Failure to do so may affect our ability to investigate
the complaint. We cannot accept liability if there is a failure by you to comply entirely with this
Clause.
25) LIMITATION OF LIABILITY
25.1) We have undertaken to provide all services with due skill and care and that are of a
reasonable standard and commensurate with this type of Tour. Some of the accommodation
and transport is run by independents and though they form part of the Tours offered by us,
the term reasonable standard should be taken in the context and measure of the standards
of which country they are supplied.
25.2) We accept responsibility for the act and/or omissions of our employees and suppliers
when acting within the scope of their employment.
25.3) Nothing in these Conditions shall exclude, restrict our liability for death or personal
injury except in the following situations:
25.3.1) the act(s) and or omissions of the person(s) concerned; or
25.3.2) those of a third party not connected with the provision of your Tour and which were
unforeseeable or unavoidable.
25.4) Subject to Clause 25.5 if either you or us fails to comply with these Conditions, neither
you nor us shall be responsible for any losses that the other suffers as a result, except for
those losses which we or you could reasonably foresee would result from the failure to
comply with these Conditions.
25.5) Neither us nor you shall be responsible for losses that result from our failure to comply
with these Conditions including, but not limited to, losses that fall into the following categories:
25.5.1) loss of income or revenue;
25.5.2) loss of business;
25.5.3) loss of anticipated savings; or
25.5.4) loss of data.
25.6) For the avoidance of any doubt, Clause 25 does not attempt to exclude our liability for
all categories of financial loss. Some categories of direct financial loss may be recoverable.
some categories of direct financial loss may be recoverable.

25.7) We will not be responsible or liable if any passenger suffers injury, illness or death
whilst overseas as a result of an activity which does not form part of our Tour. At our
discretion, we shall offer advice, guidance and assistance to help you in resolving any claim
you have against a third party, provided we are advised of the incident within 90 days of the
occurrence. Where legal action is contemplated our authority must be obtained prior to
commencement of proceedings and be subject to your undertaking to assign any costs
recovered or any benefits received under an appropriate insurance policy to ourselves.
25.8) No employee, sub-contractor or supplier of ours has authority to commit us to any
liability whatsoever and we will not be bound by any statement or representations unless it is
in writing and signed by one our Directors.

26) NOTICE
26.1) Any notice or other communication required to be given to a party under or in
connection with these Conditions shall be in writing and shall be delivered to the other party
personally or sent by prepaid first-class post, recorded delivery at its registered office or sent
by email to the other party's e-mail address.
26.2) Any notice or other communication shall be deemed to have been duly received if
delivered personally, when left at the address referred to above or, if sent by pre-paid firstclass post or recorded delivery, at 9.00 am on the second business day after posting or if sent
by email on the next business day after arrival into our inbox.
26.3) This Clause 26.3 shall not apply to the service of any proceedings or other documents
in any legal action.
27) GOVERNING LAW AND JURISDICTION
27.1) These Conditions, and any dispute or claim arising out of or in connection with their
subject matter or formation (including non-contractual disputes or claims), shall be governed
by, and construed in accordance with, English law, and the parties irrevocably submit to the
exclusive jurisdiction of the courts of England and Wales.
28) TERMS AND CONDITIONS UPDATES
th
28.1) These Conditions were published and last updated on 20 October 2015. We may be
duty bound to update and amend these terms and conditions where deemed necessary. In
such an instance no notice will be given to you as to any revisions of these terms and
conditions.
28.2) We therefore recommend that anyone bound by any of these terms and conditions
ensures that they are aware of any updates by viewing these terms and conditions on a
regular basis (please visit www.travelholics.co.uk for further information) and as close to the
date of your Tour departure as possible.
28.3) Any changes or amendments to these terms and conditions will be deemed as
accepted by you unless otherwise notified to us in writing to us within 28 days of their issue.