About Us

Layman, deliver industry-leading IT services to businesses and IT Teams in a flexible, responsive and
innovative technique.
Layman offers best of the breed Online & Corporate IT training programs which are designed to
transform the participants into project.

Online Training
Layman offers the largest catalogue of instructor-led IT courses. Our mission is to provide cost
effective and innovative training services in latest technologies thus we have started on-line training
services which are available to one and all worldwide.
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IT Support
Layman has evolved an effective strategy to serve its clients/ employees/ students, the best of IT
support services. Well immediately take full responsibility for your entire project. This gives you
efficient, quick, cost-effective IT support.
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Our Training programs are highly capable of instilling new skills in employees and fresher's and skilled /
experienced employees, therefore improving over-all worker efficiency
Market is now dynamically evolving with the increase in the demands for corporate training experts in
varied fields;
we offer our services in below listed Modules and technologies
Bmc Blade Logic Server Automation || Bmc Atrium Orchestrator || Ca Clarity || Ca Site Minder || Ca Site Minder
Federation || Ca Identity Manager || Ca Governance Minder || Ca Service Desk Manager || Ca Layer7 || Fact Set
|| Hp Extremes Dialogue || Ibm Unica Campaign || Ibm Unica Interact || Ibm Unica E-Message || Ldap || Ping
Federation || Sail Point Idm || Service Now || Talend Developer & Talend Mdm || Tivoli Access & Identity Manager |

1. Introduction to Service Now

Introduction to service now instances & Process
b) SNC Navigations
c) SNC Applications and Modules
d) Forms,Lists and Tables Process
2. Configuring Users and Groups
a) Users
b) Groups
c) Roles
3. Basic Forms and List Modifications
a) Personalizing Forms
b) Personalizing Lists
c) Introduction to Fields
4. Scripting
a) Client Side scripting
i) Client Scripts (Intro, How to write and use)
ii) UI Policy (Intro, How to write and use)
b) Server Side scripting
i) UI Action (Intro, How to write and use)
ii) Business Rules (Intro, How to write and use)
iii) Script Include
5. Tables and Columns
a) Introduction, schema map, creating tables adding fields etc.
6. Applications and Modules
a) Creating and modifying applications and modules and other related activities
7. Update Set
a) Introduction to update set
b) Creating an update set.
c) Using an update set.
8. Reports, Gauges and HomePage

a) Introduction to Reports, Gauges and Homepages

b) Creating Reports, Gauges and Homepages
c) Creating a UI Page, Script Includes
9. CMS Portal
a) Creating CMS pages
b) Linking pages
c) Creating sections and adding sections to pages.
10. Service Catalog
a) Introduction to Items and Categories
b) Record Producers
c) Introduction to Variables and Variable Sets.
d) Creating workflows
e) Associating workflows to Items
11 .Introduction to SLA
12. Scheduled Jobs and Imports
13. Inbound Email Actions
14. Access Control Rules (ACL)
15. Shortcuts in Service Now
16. Data Imports
a) Creating and defining transform maps
b) Creating transform scripts
17. Best Practices in Service Now
18. Miscellaneous information

Best Regards,
Shashikanth Davuluru|HR Manager
Layman Learning
Mobile: +91 90005 97974
Office: 040-4011 0114
www.laymanlearning.com