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UDP and TCP Network Ports

A

UDP and TCP Network Port s A This appendix provides Server and Client details, in table
UDP and TCP Network Port s A This appendix provides Server and Client details, in table
UDP and TCP Network Port s A This appendix provides Server and Client details, in table
UDP and TCP Network Port s A This appendix provides Server and Client details, in table
UDP and TCP Network Port s A This appendix provides Server and Client details, in table
UDP and TCP Network Port s A This appendix provides Server and Client details, in table

This appendix provides Server and Client details, in table format, of the UDP and TCP network ports (see Table A-1: UDP and TCP Network Ports on page 110 and Table A-2: IPC Specific UDP and TCP Network Ports on page 121).

This list should be used by IT staff to ensure the mentioned ports are enabled in the customer's firewall configuration to allow proper functioning of the system.

For completeness, the list may include internal ports used for interconnection between services that run on the same server (ports for which the destination/server and the source/client are on the same machine). These internal ports may therefore be ignored in firewall configuration, as required.

Based on the customer's environment, additional ports may need to be enabled to support specific operating system services or third party software that are installed on the customer's servers for monitoring, alarming, anti-virus protection or other purposes. Consult with the respective vendor's documentation. Additional information on Microsoft Windows ports and protocols may be found on Microsoft's Service overview and network port requirements for the Windows Server system support page (KB Article ID: 832017).

Workstation Port

You can open the firewall for all ports, or specify a range of ports to be available for this use and open the firewall on only those ports. The available range of ports is from 1024 to 5000. You must specify a range of at least 10 ports (configurable in NICE Perform System Administrator application).

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Table A-1: UDP and TCP Network Ports Protocol Port Destination (Server) Source (Client) Service Description
Table A-1: UDP and TCP Network Ports Protocol Port Destination (Server) Source (Client) Service Description
Table A-1: UDP and TCP Network Ports Protocol Port Destination (Server) Source (Client) Service Description

Table A-1: UDP and TCP Network Ports

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

UDP

161

SNMP Service on Application Server

     

SNMP Service on Interaction Center

SNMP Service on Playback Server

Solicited operations (requests) sent by the SNMP manager to the SNMP Service for status request.

SNMP Service on Voice/VoIP Logger

NMS

SNMPv1

SNMP Service on Multimedia Logger

 

SNMP Service on Storage Center

VoIP Recording Gateway

UDP

162

NMS

SNMP Service on Application Server

   

SNMP Service on Interaction Center

SNMP Service on Playback Server

Unsolicited operations (traps) sent by the SNMP Service for alarming.

SNMP Service on Voice/VoIP Logger

SNMPv1

SNMP Service on Multimedia Logger

 

SNMP Service on Storage Center

VoIP Recording Gateway

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

UDP

6665

Database Server

NMS

CA

For special CA Agents, namely:

Data Mart Server

SQL Agent and OS Agent.

UDP

6665

NMS

Database Server

CA

For special CA Agents, namely:

Data Mart Server

SQL Agent and OS Agent.

UDP

2000,

Voice/VoIP Logger

   

Locating voice recording on Logger.

2012

Application Server

NiceLog API

Interaction Center

NiceLog API

Recording control.

UDP

2006

Media Library

Application Server

Media Library

Configuring and controlling the Media Library.

API

UDP

3011

RTS

Backup Server

NiceLog API

Backup of recorded media.

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

UDP

5060

2

VoIP Recording Gateway 3

     
 

VoIP Recording Agent 3

VoIP Logger

SIP Control

Calls forwarding.

VoIP Recording SIP

Proxy 4

VoIP Logger

VoIP Recording Gateway 3

   

VoIP Recording Agent 3

SIP Control

Calls forwarding.

VoIP Recording SIP Proxy 4

VoIP Recording Gateway

     

VoIP Recording Agent

Media Provider Control Manager (formerly known as FLM)

SIP Control

Forwarding device location mapping.

VoIP Recording SIP

Proxy 4

   

Media Provider Control Manager (formerly known as FLM)

VoIP Recording Gateway

   

VoIP Recording Agent

SIP Control

Forwarding device location mapping.

 

VoIP Recording SIP Proxy 4

TCP

1433

SQL Server on Database Server

Interaction Center

   

SQL Server on Database

 

Server 1

Data Mart Server 1

SQL

Database access.

SQL Analysis Services

Storage Center

ScreenSense Server

TCP

2383

SQL Analysis Services

Application Server

SQL

Data mining.

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

2001,

Voice/VoIP Logger

NICE Media Player on user desktops

   

2011

Playback Media Server service on Application Server

NiceLog API

Retrieve voice recording from Logger.

Playback Server

Audio Analysis Server

 

Storage Center

TCP

3001

RTS

Backup Server

NiceLog API

Transfer of data and control between the Backup Server and the RTS.

TCP

30100

NiceScreen Logger

NICE Media Player on user desktops

   

Playback Media Server service on Application Server

NiceScreen API

Retrieve screen recording from Screen Logger.

Storage Center

Agents desktops (screen recording)

NiceScreen API

Store screen recordings on Screen Logger.

TCP

2001

SAMS – Screen Agent Monitoring Service on Multimedia Logger

Agents desktops (screen recording)

SAMS

Monitor Screen Agent events and activity.

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

30002,

Storage Center

NICE Media Player on user desktops

   

30003

Playback Media Server service on Application Server

Storage Center

Retrieve recordings from Storage Center.

API

Playback Server

 

Audio Analysis Server

TCP

80

IIS on Application Server

User desktops

HTTP

Users working with NICE applications.

TCP

62070

System Administrator and User Administrator services on Application Server

User desktops

.NET Remoting

Users working with NICE applications.

(HTTP)

Interaction Center

   
 

Data Mart Server

Playback Server

Audio Analysis Server

.NET Remoting

Storage Center

(HTTP)

Get system settings.

ScreenSense Agent

ScreenSense Server

Media Library

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

62130

System Administrator and User Administrator services on Application Server

User desktops

.NET Remoting

Users working with NICE applications.

(TCP)

Interaction Center

   
 

Data Mart

Playback Server

Audio Analysis Server

.NET Remoting

Get system settings.

Storage Center

(TCP)

ScreenSense Agent

ScreenSense Server

TCP

62071

Audit Trail service on Application Server

All services on Application Server

.NET Remoting

Auditing users’ activities.

(HTTP)

TCP

62088

SNMP Agent on Application Server

All services on Application Server

.NET Remoting

Collecting alerts from all applicative services for issuing SNMP traps from the Application Server.

(HTTP)

TCP

62072

Rules Manager service on Application Server

User desktops

.NET Remoting

Managing rules later on commenced by the Rule Engine.

(HTTP)

TCP

62073

Locate service on Application Server

User desktops

.NET Remoting

Locating recorded media for playback.

(HTTP)

TCP

62074

Business Analyzer (Unified Query) service on Application Server

 

.NET Remoting

Query interaction data by NICE Business Analyzer.

User desktops

(HTTP)

TCP

62075

Monitor service on Application Server

User desktops

.NET Remoting

Live monitoring of recording activity.

(HTTP)

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

62076

Playback (Media Server) service on Application Server

 

.NET Remoting

Retrieving recorded media from the relevant Logger or Storage Center for playback.

User desktops

(HTTP)

TCP

62132

Playback (Media Server) service on Application Server

 

.NET Remoting

Retrieving recorded media from the relevant Logger or Storage Center for playback.

User desktops

(TCP)

TCP

62077

Resource Manager service on Application Server

 

.NET Remoting

Managing Playback Server resources.

User desktops

(HTTP)

TCP

62079

Rules Engine service on Application Server

SNMP Agent on Application Server

.NET Remoting

Rules Engine alarming.

(HTTP)

TCP

62080

Coaching service on Application Server

User desktops

.NET Remoting

Coaching and clipping.

(HTTP)

TCP

62081

My Universe service on Application Server

User desktops

.NET Remoting

Managing agents’ portal.

(HTTP)

TCP

62085

Form Designer (Evaluator) service on Application Server

 

.NET Remoting

Evaluating recorded interactions for quality monitoring purposes.

User desktops

(HTTP)

TCP

62121

Insight Manager (Investigator) service on Application Server

 

.NET Remoting

Searching interactions based on content (words and phrases) – part of NICE Compliance Suite.

User desktops

(HTTP)

TCP

62123

Audio Analysis Search Controller service on Application Server

 

.NET Remoting

Manages requests for audio analysis.

User desktops

(HTTP)

Application Server

.NET Remoting

Manages requests for audio analysis.

 

(HTTP)

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

62048

Interactions on Application Server (Compliance Suite)

 

.NET Remoting

Compliance Suite’s Interactions and Playback Workflow (formally known as Playback Organizer) applications.

User desktops

(HTTP)

TCP

443

Key Storage Manager service on Application Server

Cryptographic Information Manager (CIM) on Voice/VoIP Logger

   

CIM on agents desktops (screen recording)

IIS

Used for transferring encryption keys in a secure way.

NICE Media Player on users desktops

Audio Analysis Server

 

Playback Server

TCP

62070,

System Administrator,

   

Start/stop recording from agent desktop using Record on Demand application

62075

User Administrator and Monitor services on Application Server

.NET Remoting

Agents desktops (ROD)

(HTTP)

TCP

62086

ScreenSense Server

ScreenSense Agent on agents desktops

.NET Remoting

Gets configuration information and reports captured events.

(HTTP)

TCP

62131

ScreenSense Server

ScreenSense Agent on agents desktops

.NET Remoting

Gets configuration information and reports captured events.

(TCP)

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

62070,

Application Server

     

62130,

62073,

62074,

62075,

62076,

62132,

Communication between Application Servers required for multi Data Hub deployment.

62077,

62080,

Application Server 1

.NET Remoting

(HTTP/TCP)

62081,

 

62085,

62121,

62123,

62048,

443

TCP

2010

Screen Capture Control on Interaction Center

Agents desktops (screen recording)

.NET Remoting

Control Screen Agent recording for NAT/PAT environments.

(HTTP)

TCP

62051

Call Server on Interaction Center

ScreenSense Server

   

Application Server

.NET Remoting

Control of system recording.

 

Playback Server

(HTTP)

CTI (drivers)

 

TCP

62050

Call Server on Interaction Center

CAPI integrations

CLS API

Control of system recording.

TCP

62055

DB Server on Interaction Center

Call Server on Interaction Center

.NET Remoting

Passing requests to insert/update interactions and contacts to/in the database.

(HTTP)

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

62059

CLS SNMP Agent (part of SNMP.exe service) on Interaction Center

All CLS processes on the Interaction Center

.NET Remoting

Passing notifications for SNMP traps from CLS processes to CLS SNMP Agent.

(HTTP)

TCP

62069

RCM on Interaction Center

Call Server on Interaction Center

   

System Administrator on Application Server

.NET Remoting

Handling recording requests from Call Server.

(HTTP)

License Manager on Application Server

 

TCP

62133

Analysis Server service on Application Server

User desktops

.NET Remoting

For Interaction Analytics’ ClearSight application.

(HTTP)

TCP

62083

Reporter service on Data Mart Server

User desktops

.NET Remoting

Generating reports from Data Mart.

(HTTP)

TCP

62084

Reporter Scheduler service on Data Mart Server

 

.NET Remoting

 

User desktops

(HTTP)

Scheduling reports on Data Mart.

TCP

62078

Playback Server

Resource Manager on Application Server

.NET Remoting

 

NICE Media Player on users desktops

(HTTP)

Requests to initiate playback to user extension.

TCP

62127,

Playback Server

     

62128,

TCP

For IVR related and playback to extension services.

62129

Playback Server

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Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service
Table A-1: UDP and TCP Network Ports (Continued) Protocol Port Destination (Server) Source (Client) Service

Table A-1: UDP and TCP Network Ports (Continued)

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

TCP

 

IP Phone Applications

     

62126

service on Application Server

Agents IP phones

.NET Remoting

(HTTP)

For IP Phone Applications.

TCP

3555

VoIP Recording Gateway

System Administrator on Application Server

VRG API

Set/get device configuration.

TCP

12001,

Intel Dialogic software on Playback Server

     

12002,

 

Internally used by Dialogic SR6

12004,

12005,

Intel Dialogic software on Playback Server

TCP

software 5 .

20001

5

TCP

1719,

Intel Dialogic software on Playback Server

     

1720,

5060,

 

12002,

TCP

Internally used by Dialogic HMP

12003,

software 6 .

12004,

20000,

Intel Dialogic software on Playback Server

20001

6

Table footnotes:

 

1 Required for communication between Data Hubs in a multi Data Hub deployment.

2 Default SIP control port. Must be re-configured in a single-box deployment with MPCM and VoIP Logger running on the same machine (both services can’t listen on the same port).

3 Additionally, there is RTP data flow between VRA/VRG and VoIP Logger on ports that are configured on the VoIP Logger (IPTool).

4 Relevant in Cisco Active VoIP integration.

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5 B ased on Intel Dialogic system prerequisites these ports may change and additional arbitrary
5 B ased on Intel Dialogic system prerequisites these ports may change and additional arbitrary
5 B ased on Intel Dialogic system prerequisites these ports may change and additional arbitrary

5 Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary TCP ports in the range between 1024 - 5000 may be utilized, as well as TCP and UDP ports 135 to allow remote DCOM across firewalls if required.

Refer to Intel Dialogic System Release 6.0 PCI for Windows Documentation.

6 Based on Intel Dialogic system prerequisites these ports may change and additional arbitrary TCP ports in the range between 1024 - 5000 may be utilized, as well as TCP and UDP ports 135 to allow remote DCOM across firewalls if required. The HMP system defaults to UDP/RTP ports 6000 - 6100 and UDP ports 49152 and above for RTP streaming (depending on the number of

channels purchased). Refer to Intel Dialogic Host Media Processing Software Release 2.0 for Windows Documentation.

Table A-2: IPC Specific UDP and TCP Network Ports

Protocol

Port

Destination (Server)

Source (Client)

Service

Description

 

50000 -

VoIP Logger

IPC (TIC card)

IPC RVP

Default range of ports for receiving voice packets.

UDP

50210

TCP

5501

CTI (Connection Manager) on Interaction Center

IPC (TIC card)

TCP

CTI information from IPC system.

TCP

5500

Session Control on Interaction Center

IPC (TIC card)

TCP

Session control from IPC system to allocate recording channels.

TCP

1541

IPC IBM Informix Database

SQL Server on Database Server

ODBC

Connects NICE’s database to IPC's (using Linked Server).

 

62061,

CLS Monitor on Interaction Center

License

.NET Remoting

IPC-IP license management.

62062,

Manager on

(HTTP)

TCP

62063,

 

Application

Server

62064

Appendix A: UDP and TCP Network Ports

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