MN217 Business Communication

10 Writing Assignment
1. Giving Information
25 September, 2015
Mike Mason
Street No, shivutha road
Siem Reap city, Cambodia
Dear Mr. Mike,
Re: Chocolate Ice
As a valued customer of ABC Enterprises, i want to this opportunity to tell you about an exciting
new development for us. We have just expanded our product line to include offerings from
SRice.
I have known Icesugar company from ABC Enterprises for a number of years, and i can tell you
that his products are of the finest quality. I wouldnt have taken this step if i didnt feel that ABC
Enterprises product would complement our own and provide a real benefit to our customers.
The enclosed brochure will provide you with information about ABC Enterprises and their
product line. If you would like more information, please feel free to contact me at 020 222 333or
mail to SRice1008@hotmail.com.
We value business and look forward to continuing to serve you in the future. Please dont
hesitate to get in touch with us regarding questions you may have. I and my staff, look forward to
hearing from you.
Your Sincerely,

HOUR Ratana,
Sale Representative

2. Requesting Information
September 25th, 2015
Margaret Sims
Public Relation Director
Phnom Penh, Cambodia
Dear Mr. Martijn,
I am contracting you today to request information on your companys services. I am very
interested in finding out if your organizations services may meet our needs.
Recently Im a student studying in Cambodian Mekong University and I am doing a research
about the company for my business class presentation in the topic International business
environment in Cambodia. Related to the topic, I am very interesting in your company as well as
your business and really want to learn more about your company.
As detail information above, I really hopeful to receive a great chance to visit your company and
request for information related to the topic. I am waiting forward to hearing for you feedback.

Thank you so much for your valuable time.

Your Kindly,

HOUR Ratana,

3. Making Compliance

Dear Sir/Madam,
I am writing to inform you that the goods I bought from your company have not been supplied
correctly.
On September 10, 2015 I visited your website and ordered a puzzle of Paris city with a
personalized gift card. It was delivered this morning and there are several problems regarding my
purchases.
Firstly, according to your website, orders normally take one or two week, but in fact it took over
two month, arriving too late for me to offer it to my little girl as a birthday present.
Secondly, it is not the size I had chosen. You have sent me a 250-piece puzzle instead of the
1000-piece one I have ordered. This error put me in a tricky situation, as I had to deal with the
range of my ten-year-old sister who has felt treated as a quite a bit younger child.
The final point I want to make concerns the gift card. You have mistaken the name of my sister
who is also congratulated on her wedding.

As compensation for all these problems, I feel that I should get my money back.

I look forward to hearing from you shortly.

Yours faithfully,

HOUR Ratana,

4. Responding to Claim
PC Magic IT
10 January Road
Siem Reap Cambodia
Tel: (092) XXX XXX
September 17, 2015

Dear Sir,Madam,
We refer to your letter of complaint dated August 1, 2015. Thank you for writing to us on your
experience with our products. We appreciate the good feedback to improve our products and
services.
It is common for some computer brand Sony which never been installed the anti-virus program
as well as it can also because of the widow of the computer as well. Please allow us to apologize
that our service staff did not caution you of this fact for the drape you purchased and please
allow us to send our service staff to re-check it again.
We will check and re-install for you if there any requirement to ensure that our anti-virus
program works well with your computer. Please kindly send us the specific time that our service
staff can go and check there.
We hope to stop you worry about protecting your document from virus after you chose our
product/service.

Sincerely Yours,

HOUR Ratana
Customer Service

Letter No. 4-2

ABC IT
10 January Road
Siem Reap Cambodia
Tel: (092) XXX XXX
September 15, 2015

Dear Madam,
Thank you for your letter of Saturday, 1 August 2015 regarding to your complaint about our
Anti-virus program. We understand that this problem cause you unhappy about our
product/service.
We have checked our Anti-Virus program in your computer and found that the problem was
because you changed that window of your computer and this window neither working well nor
suitable with our anti-virus program.
If you need to fix this problem, you might need to re-install the window of your computer and
our service can also fix this problem but we will charge you for this service as it not in our
responsibility.

Please kindly contact me if you would like to use our service. We looking forward to receiving
you further orders.

Sincerely Yours,

HOUR Ratana
Customer Service

Letter No. 5

Dear Ms. Nika,

I appreciate the time you gave me and provide us documents to help us while doing the research
for a Thesis. Thanks for support us with those useful documents.
It was great to meet you. You gave me place for doing the research and provide me documents
that you think it should be useful for our topic. You tried your best to recommend us book and
which website should go to get more information.
We sure that your library is the great place to lead student who enjoy learning to get more
knowledge with a great librarian who always welcome to give her helping hand!

Thank you so much for all supports.

Best Regards,

HOUR Ratana

Letter No. 6
DAVID Leaksmey
Street No. 06
Siem Reap, Cambodia
September 17, 2015
Roger Owens,
President of XYZ Corporation
Phnom Penh, Cambodia
Dear Mr. Owens,
With this letter Mr. and Mrs. Jonh hereby wish to invite you and your wife to a gala dinner
celebrating their daughter Ms. Jonh smith. The dinner will take place at the AMAMSARA hotel,
in the hall on Thursday the 22nd of November. The dress code is formal.
We hope you will manage to join us for a night in this delights celebrating this great honor for
our family. Proceedings will start with a display of fireworks at 7:30 pm. A four course dinner
will be served in the crystal hall at 8 pm. All guests will have free parking on their disposal at the
front gate of the venue.
Please complete the attached Rsvp and return to the address stated above by the 27th September.
Unfortunately we are not in position to accept replies received after this date. On behalf of Ms.
Homes, I look forward to your attendance.

Faithfully Yours,

HOUR Ratana
Head of Protocol

Letter No. 7
Roger Owens,
President of XYZ Corporation
Phnom Penh, Cambodia
Dear Mr. Ratana,
I would like to thank you for sending me an invitation to Mr. and Mrs. John gala dinner. I am
delighted to say that I and my wife will be attending this event. You can contact me or my
secretary for more details.
My secretary will send you the Rsvp.
Again, thank you very much for inviting me.
Sencerely,

Roger Owens
President of XYZ Corporation

Letter No. 8
Grand Canyon National Park
DearSir/ Madam,
I am writing to you in order to ask for some details about the Grand Canyon National Park. My
family really interested and planed to visit there but we are in need of more information.
Please kindly send me more information about it and other activities/destinations we should
enjoy and spend there.
I am looking forward to receiving your reply.
Faithfully Yours,

HOUR Ratana

Letter No. 9

Dear whom this may concern,

On behalf of Smile of Angkor Theater, I would like to inform you all about our new season that
you all have been waiting for a long time!
Smile of Angkor Theater is one of the biggest theater in Siem Reap City that always try the best
to promote and show all the audient and let them know about the greatest history of Angkor
period and become a great asset to our town which try to advertise about Khmer culture.After
received a great support from of our audient, I would like to introduce you our new season which
have 5 shows. This show will make you feel amazing about the talent of the actor as well as the
story that will bring you back to period 1000 year before now. And the show is about the history
of Jayavaraman VII and how we built the Angkor. We also bring you all an excellent deal, if you
pass to go to all five shows you will cost $60 only! (The ticket regularly cost $20each.)
Hurry Up! What do you have to waiting for!

Lets see you all soon......

Best Regards,

HOUR Ratana
Sale Representative

Letter No. 10
Royal College
Dear Sir,
I am writing to acknowledge receipt of your invitation to give a lecture at a presentation on
grammar. I regret that my urgent plan for this week prevents me from accepting your invitation. I
do hope that you may wish to keep me to speak at another time in the near future.
I really grateful that you gave me a good chance to have a presentation and I really disappointed
to be unable to attend it because my grandmother is having serious illness as I must go to see her.

Please accept my sincere apologies and I shall look forward to another occasion.
Thank you for your kind understanding.

Faithfully Yours,

HOUR Ratana