UNIVERSITI UTARA MALAYSIA

COLLEGE OF BUSINESS
COURSE CODE
COURSE NAME
PREREQUISITE

1.0

: BPMN 2023
: ORGANIZATIONAL BEHAVIOR
: BPMN 1013 PRINCIPLES OF MANAGEMENT

SYNOPSIS
This course will introduced students to organizational behavior as a whole. The course
also stress on the concept of individual, group and organizational structure and the
importance of the concepts towards organization. This course will also cover about the
roles of manager in understanding and applying the concepts in developing and retaining
the competitiveness of the organization.

2.0

OBJECTIVES
At the end of the course, students are expected to:

3.0

2.1

understand the meaning of organizational behavior and its importance to

managers.

2.2

grasp the knowledge on the concepts and theories in the field of organizational
behavior.

2.3

create awareness about the importance of organizational behavior in developing

organizational effectiveness as a whole.

LEARNING OUTCOMES
At the end of the course, students will be able to,
3.1

identify organizational
effectiveness.

behavior

and

its

importance

to

organizational

3.2

explain the concepts of individual, group and organizational system in

influencing organizational behavior.

3.3

demonstrate the ability to apply the concepts of individual, group and

organizational systems to improve the effectiveness of an organization.

4.0

REFERENCES

4.1

Main Reference:
Robbins, S. P. & Judge, T. A. (2015). Organizational behavior (16th ed). New Jersey:
Pearson

4.2

Additional References:
Griffin, R.W., & Moorhead, G. (2014). Organizational Behavior: Managing People and
Organizations. (11th ed). Singapore: Cengage Learning
Schermerhorn, J. R., Hunt, J. G., Osborne, R. N. & Uhl-Bien, M. (2011). Organizational
Behavior (11th ed.). John Wiley & Sons.
Colquitt, A.J., Lepine, A.J., & Wesson, J.M. (2008). Organizational behavior:Improving
performance and commitment in the workplace. United State: McGraw Hill.
Kreitner, R. & Kinicki, A. (2010). Organizational Behavior (9th ed.). NY: McGraw-Hill
Irwin.

5.0

COURSE CONTENTS
NO
1

CONTENT
1.0 INTRODUCTION
1.1
1.2
1.3
1.4
1.5

HOUR
3

Roles of Manager
Definition of Organizational Behavior (OB)
Disciplines that Contribute to OB
Model of OB
Challenges and Opportunities in Applying OB
Concepts

PART 1: PROCESS OF INDIVIDUAL

2

2.0 INDIVIDUAL DIFFERENCES

2.1
2.2
2.3
2.4

Workforce diversity
Attitude
Personality
Values

3.0 PERCEPTION AND ATTRIBUTION

3.1 Factors that Influence Perception

3.2 Attribution Theory
3.3 Errors in Perception

NO
4

CONTENT
4.0 WORKPLACE MOTIVATION

HOUR
4

4.1 Early Theories of Motivation

4.2 Contemporary Theories of Motivation
4.3 Job Redesign
5

5.0 EMOTION AND MOOD

5.1
5.2
5.3
5.4

Differences between Emotion and Mood

Sources of Emotion and Mood
Emotional Labor
Emotional Intelligence (EI)

6.0 WORK STRESS

6.1 Sources of Stress

6.2 Consequences of Stress
6.3 Managing Stress
PAR T 2: GROUP AND INTERPERSONAL
PROCESS
7
7.0 GROUP AND TEAM WORK
7.1
7.2
7.3
7.4
7.5
8

Functions of Communication
Communication Process
Types of Communication
Communication Channel
Barriers to Effective Communication
Cross-cultural communication

9.0 POWER AND POLITICS

9.1
9.2
9.3
9.4

10

Formal and Informal Groups

Group Development Process
Group Decision Making
Types of Work Teams
Developing Effective Team

8.0 COMMUNICATION
8.1
8.2
8.3
8.4
8.5
8.6

Bases of Power
Dependency and Power
Power Tactics
Political Behavior

10.0 CONFLICT AND NEGOTIATION

10.1 Views of Conflict

10.2 Antecedents of Conflict
10.3 Forms of Conflict

NO

CONTENT

HOUR

10.4 Managing Conflict

10.5 Negotiation
11

11.0 LEADERSHIP
11.1
11.2
11.3
11.4

Trait Theories
Behavioral Theories
Contingency Theories
Contemporary Perspectives on Leadership

PART 3: ORGANIZATIONAL PROCESS

12

12.0 ORGANIZATIONAL STRUCTURE

12.1 Elements of Organizational Structure

12.2 Types of Organizational Designs
12.3 Determinants of Organizational Structure
13

13.0 ORGANIZATIONAL CULTURE

13.1
13.2
13.3
13.4

14

Characteristics of Organizational Culture

Functions and Limitations of Culture
Creating, Sustaining and Transmitting Culture
Creating Ethical Culture

14.0 ORGANIZATIONAL CHANGE

14.1 Forces for Change

14.2 Resistance to Change
14.3 Managing Change Process
TOTAL
6.0

42

TEACHING METHOD
Lecture and discussion

7.0

ASSESSMENT
Course work
Mid semester exam
Assignment
Class activities
Final Examination

60%

:
:
:
:

20%
30%
10%
40%