Zach Lehman

5401 Chimney Rock Rd. #589

Houston, TX 77081
zlehman@charter.net
320-492-6089

Objective: Marketing Coordinator

Education: The College of St. Scholastica, Duluth, MN

BA Degree
Marketing Major
Communication Minor

Employment: Reliant Energy, Marketing Coordinator

Houston, TX
January 2007 – September 2009
• Served as company liaison for major sales vendors, overseeing and ensuring adherence to
quality control policies and procedures: monitored customer relations and service procedures of
field agents with recommendations for quality improvement.
• Collaborated with various internal and external groups to develop, implement, and
execute new product campaigns, revised processes to streamline and improve channel efficiency,
and launched new sales vendor relationships.
• Developed, implemented, and managed a variety of reports to track departmental area’s
performance: daily sales, residential and small commercial enrollments, invoices, customer
attrition, agent errors, inventory of sales documents and field-agent supplies, status of customers,
and vendor audits.
• Reviewed the quality of field agent’s performance with customers/prospects, and their
knowledge of our products, the industry, competition, and general knowledge of the
organization.
• Designed and implemented training procedural manuals for field agents.
• Researched and resolved various customer, and field agent issues that occurred within the
departmental area.

Holiday Inn Hotels and Suites, Assistant Banquet Manager

St. Cloud, MN
January 2006 – January 2007
• Initiated and closed conference room sales to prospective clients.
• Monitored food and beverage preparation and serving.
• Managed, trained and scheduled a staff of 30 associates: banquet bartender staff, servers,
and set-up crew.
• Directed and executed all catered events including, but not limited to: national business
events, weddings, workshops, family gatherings, and other VIP events.
• Worked directly with clients in the coordination of decorators, electronic technical
support, florists, photographers, etc.
• Administrative functions of event planning: banquet event orders, sales sheets and
budgeting, work schedules, designing and diagramming physical set ups, and customer billing.
• Monitored and tracked food consumption, liquor costs and equipment inventory.

Geyer Rental, Event Coordinator

St. Cloud, MN
May 1998 – October 2006
• Coordinated work crews of six to eight members at job locations.
• Constructed large scale events including: city festivals, town gatherings, concerts, parties,
etc.
• Extensive and comprehensive knowledge of inventory led to excellent sales and effective
customer service.

Activities: Duluth YMCA: Volunteer Mentor, September 2001 – December 2001

• Mentored at-risk youth.
• Provided fun and creative learning curriculum for under privilege youth.

Special Skills:
• Advanced skills with Microsoft Excel, Word, and Outlook
• Extensive use of Microsoft Power Point and Access
• Extensive use of SAP