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Gettingstarted
RuntheCCCle
Removeallors

Askthecommunity
Postquestionsandgetanswersfromexperts.
Gettingstarted TheCreativeCloudCleanerToolallowsyoutomoreprecisely
Startnow>
removeinstallationrecordsforCreativeCloudorCreative
Suiteapplicationsthatmayhavebecomecorruptedormaybe
causingproblemswithanewinstallation.Itcanbe
particularlyhelpfulifyouhaveinstalledprereleasesoftware
onyoursystem,andnowwanttoremoveit.
IfyourehavingtroubleinstallingCreativeCloudapps,
CreativeSuite(CS3CS6)apps,PhotoshopElements,or
AdobePremiereElements,theAdobeCreativeCloud(CC)
CleanerToolcanhelp.Likewise,ifyou'reunabletoconnectto
Adobeservers,theCleanerToolcanhelpbyremovingentries
inyourcomputer'shostfilesthatareblockingaccessto
Adobesoftwareandservers.

RuntheCC
CleanerTool

RuntheCCCleanerToolforWindows
1

includingcustomplug-insorprofilesyouhave

Chooseyouroperating

installed.

system
All

BackupallfilesstoredinAdobeproductdirectories,

UninstallCreativeCloudorCreativeSuiteapplications
bydoingoneofthefollowing:
Windows8,7,orVista:ChooseStart>Control
Panel>Programs>ProgramsandFeatures.
WindowsXP:ChooseStart>ControlPaneland
double-clickAddorRemovePrograms.

Selecttheapplicationthatyouwanttoremove,and
clickRemoveorUninstall.

Followtheonscreeninstructionstocompletethe
uninstallation.

Restartyourcomputer.

ClickthefollowinglinktodownloadtheAdobe
CreativeCloudCleanerToolfor
Windows:AdobeCreativeCloudCleanerTool.exe.
Ifyouseeadownloadorsavefileprompt,clickSave
Filetodownloaditonyourcomputer.

Right-clickthedownloaded
AdobeCreativeCloudCleanerTool.exefileandchoose
RunasAdministrator.

Wasthishelpful?
Yes

No

Ifyoucan'tlocatethedownloadedfile,seeFindyour
downloadedAdobeapporfile.

Backtotop

Tip:IfRunasAdministratorisnot
availablewhenyouright-click,doubleclick
AdobeCreativeCloudCleanerTool.exeto
runtheEXEfile.

Followtheonscreeninstructionsinthisorder:
Chooseyourlanguage:PressEforEnglishorJfor
Japanese,andthenpressEnter.
ReviewtheAdobeEnd-UserLicenseAgreement:
PressYtoacceptorNtodecline(ifyoudecline,the
scriptstops).PressEnter.
Selecttheapplicationyouwanttoremove:Press
thenumberthatcorrespondstotheappnameand
thenpressEnter.
Confirmthatyouwanttoremovetheproduct:
PressYandthenpressEnter.
(Optional)Ifyou'reunabletoconnecttoAdobe's
servers,repeatthesestepstofixyourhostfiles.
AfteracceptingtheEnd-UserLicenseAgreement,
press12toselectthehostfilesoption.Confirmthat
youwanttofixthehostfiles:PressYandthen
pressEnter.

WhenyouseethemessageAdobeCreativeCloud
CleanerToolcompletedsuccessfully,pressEnterand
restartyourcomputer.

10

ToverifythattheCCCleanerToolcompleted
successfully,inatexteditorsuchasWordPad,open
AdobeCreativeCloudCleanerTool.log.Thelocation
ofthisfiledependsonyourversionofWindows:

Windows8,7,orVista:C:\Users\[username]
WindowsXP:C:\DocumentsandSettings\[user
name]
11

Reviewthelogfileentries.Ifanyoftheentriesindicate
failure,contactus.

12

OnceyouhavesuccessfullyruntheAdobeCCCleaner
Tool,installyourCreativeCloudorCreativeSuite
application.Forinstructions,seeoneofthefollowing
documents:
DownloadandinstallCreativeCloudapps(Creative
Cloud)
CreativeSuite6installationinstructions(CS6)
InstallAdobeCreativeSuite5or5.5(CS5.5andCS5)
CreativeSuiteHelp(CS4andearlier)

RuntheCCCleanerToolforMacOS
1

BackupallfilesstoredinAdobeproductdirectories,
includingcustomplug-insorprofilesyouhave
installed.

TouninstallCreativeCloudorCreativeSuite
applications,intheFinder,navigatetoApplications>
Utilities>AdobeInstallers.

Double-clicktheapplicationsuninstaller.

Followtheonscreeninstructionstocompletethe
uninstallation.

Restartyourcomputer.

DownloadtheAdobeCreativeCloudCleanerToolfor
Mac:clickthelinktodownloadthefileAdobeCreativeCloudCleanerTool.dmg.
Ifyouseeadownloadorsavefileprompt,clickSave
Filetodownloaditonyourcomputer.

ToruntheAdobeCCCleanerTool,double-clickthe
AdobeCreativeCloudCleanerTool.dmgfile.

Double-clickAdobeCreativeCloudCleanerTooland
followtheonscreeninstructionsinthisorder:
Chooseyourlanguage:TypeeforEnglishorjfor
Japanese,andthenpressReturn.

ReviewtheAdobeEnd-UserLicenseAgreement:
Typeytoacceptorntodecline(ifyoudecline,the
scriptstops).PressReturn.
Fromthemenuintheupper-rightcornerofthe
scriptwindow,selecttheversionoftheapplication
youwanttoremove.PressReturn.
Fromthetable,selecttheappyouwanttocleanup,
andthenclickCleanup.(ClickCleanAlltocleanup
allinstaller-relatedfilesfortheversionoftheCCor
CSappyouchoseinstepc.)
(Optional)Ifyou'reunabletoconnecttoAdobe's
servers,selectFixHostFilesfromthetabletorepair
yourhostfiles,andthenclickCleanup.

Tip:TheEnd-UserLicenseAgreementis
displayedinEnglishorJapanese,
dependingonthelanguagesettingof
theRootuseraccount.

WhenyouseethemessageAdobeCreativeCloud
CleanerToolcompletedsuccessfully,clickQuitand
restartyourcomputer.

10

ToverifythattheAdobeCCCleanerToolcompleted
successfully,inatexteditorsuchasTextEdit,open
/Users/[username]/AdobeCreativeCloudCleaner
Tool.log.

11

Reviewthelogfileentries.Ifanyoftheentriesindicate
failure,contactus.

12

OnceyouhavesuccessfullyruntheAdobeCCCleaner
Tool,installyourCreativeCloudorCreativeSuite
application.Forinstructions,seeoneofthefollowing

documents:
DownloadandinstallCreativeCloudapps(Creative
Cloud)
CreativeSuite6installationinstructions(CS6)
InstallAdobeCreativeSuite5or5.5(CS5.5andCS5)
CreativeSuiteHelp(CS4andearlier)

Removeallor
selected
products
(Enterprise
usersonly)
Tobegin,selectthe
relevantoptionand
youroperatingsystem.

Note:ThisinformationisforEnterpriseinstallationadministratorsonly.

RuntheAdobeCCCleanerToolinsilentmodetolistallthe
productsthatthetoolcanremove.Thisenablesyouto
removeallCCorCSappsinstalledonthecomputer,orto
removeselectedappsbycommentingoutthelinesinanXML
filethatthetoolgenerates.

Removeallproducts(Windows)

All
1

BackupallfilesstoredinAdobeproductdirectories,
includingcustomplug-insorprofilesyouhave
installed.

UninstallCreativeCloudorCreativeSuiteapplications.
Followssteps2through5intheRuntheCCCleaner
ToolforWindowssection.

RuntheAdobeCCCleanerToolbyfollowingthese
stepsinorder:
ClickthefollowinglinktodownloadtheAdobe
CreativeCloudCleanerToolfor

Windows:AdobeCreativeCloudCleanerTool.exe.
Createadirectory/foldernamed
AdobeCreativeCloudCleanerTool_Winandthen
copythedownloadedfileinit.
ChooseStart>Runandtypecmd.
IntheCommandPromptwindow,change
directoriestothe
AdobeCreativeCloudCleanerTool_Windirectory
thatyoucreated.
TypeAdobeCreativeCloudCleanerTool.exe
removeAll=CREATIVECLOUDCS6PRODUCTS
ToremoveFlashPlayer,type
AdobeCreativeCloudCleanerTool.exe-removeAll=CREATIVECLOUDCS6PRODUCTS-removeFP=1.
4

VerifythattheCCCleanerToolcompletedsuccessfully.
Followsteps11and12intheRuntheCCCleanerTool
forWindowssection.

Removeselectedproducts(Windows)
1

BackupallfilesstoredinAdobeproductdirectories,
includingcustomplug-insorprofilesyouhave
installed.

UninstallCreativeCloudorCreativeSuiteapplications.
Followssteps2through5intheRuntheCCCleaner
ToolforWindowssection.

RuntheAdobeCCCleanerToolbyfollowingthese
stepsinorder:
ClickthefollowinglinktodownloadtheAdobe
CreativeCloudCleanerToolfor

Windows:AdobeCreativeCloudCleanerTool.exe.
Createadirectory/foldernamed
AdobeCreativeCloudCleanerTool_Winandthen
copythedownloadedfileinit.
ChooseStart>Runandtypecmd.
IntheCommandPromptwindow,change
directoriestothe
AdobeCreativeCloudCleanerTool_Windirectory
thatyoucreated.
TypeAdobeCreativeCloudCleanerTool.exe-createCleanup=[absolutepathtothefolderin
whichyouwanttostoretheXMLfile].

Tip:Makesurethatthereisonespace
after.exe.Donotenteranyadditional
spacesinthiscommand.

Chooseyourlanguage:PressEforEnglishorJfor
Japanese.
ReviewtheAdobeEnd-UserLicenseAgreement:
PressYtoacceptorNtodecline(ifyoudecline,the
scriptquits).
TheXMLfilethatthetoolcreatescontainsalistof
productsinstalledonthecomputer.Bydefault,all
productentriesarecommentedintheXMLfile.For
example:

Tip:TheXMLfilelistsallCS5toCS5.5
productsina</CS5>tag.

Uncommententriesfortheappsonwhichyouwantto
runtheAdobeCCCleanerTool.Forexample,ifyou
wanttocleanupAdobeSpeedGradeCCandAdobe
ContributeCS5.5,edittheXMLfileasfollows:

Inelevatedmode,runtheAdobeCCCleanerToolwith
thefollowingargument:
AdobeCreativeCloudCleanerTool.exe--cleanupXML=

[Absolutepathtocleanupxml].
6

VerifythattheAdobeCCCleanerToolcompleted
successfully.Followsteps11and12intheRuntheCC
CleanerToolforWindowssection.

Removeallproducts(MacOS)
1

BackupallfilesstoredinAdobeproductdirectories,
includingcustomplug-insorprofilesyouhave
installed.

UninstallCreativeCloudorCreativeSuiteapplications.
Followssteps2through5intheRuntheCCCleaner
ToolforMacOSsection.

ClickthefollowinglinktodownloadtheAdobe
CreativeCloudCleanerToolforMac:
AdobeCreativeCloudCleanerTool.dmg.

Double-clickthe
AdobeCreativeCloudCleanerTool.dmgfile.

InaTerminalwindow,typethefollowingcommand:
sudo[PathtoAdobeCreativeCloudCleaner
Tool.app]/Contents/MacOS/AdobeCreativeCloud
CleanerToolremoveAll=
CREATIVECLOUDCS6PRODUCTS.

VerifythattheAdobeCCCleanerToolcompleted
successfully.Followsteps11and12intheRuntheCC
CleanerToolforMacOSsection.

Removeselectedproducts(MacOS)

BackupallfilesstoredinAdobeproductdirectories,
includingcustomplug-insorprofilesyouhave
installed.

UninstallCreativeCloudorCreativeSuiteapplications.
Followssteps2through5intheRuntheCCCleaner
ToolforMacOSsection.

ClickthefollowinglinktodownloadtheAdobe
CreativeCloudCleanerToolfor
Mac:AdobeCreativeCloudCleanerTool.dmg.

Double-clickthe
AdobeCreativeCloudCleanerTool.dmgfile.

InaTerminalwindow,typethefollowingcommand:
sudo[PathtoAdobeCreativeCloudCleaner
Tool.app]/Contents/MacOS/AdobeCreativeCloud
CleanerTool--createCleanup=[Absolutepathto
foldertocreatexml].

EntertherootuserpasswordandaccepttheEnd-User
LicenseAgreement.
TheXMLfilethatappearscontainsalistofproducts
installedonthecomputer.Forexample:

Tip:TheXMLfilelistsallCS5toCS5.5
productsina</CS5>tag.

Uncommententriesfortheproductsonwhichyou
wanttoruntheAdobeCreativeCloudCleanerTool.For
example,ifyouwanttocleanupAdobeSpeedGrade
CCandAdobeContributeCS5.5,edittheXMLfileas
follows:

Inelevatedmode,runtheAdobeCCCleanerToolwith
thefollowingargument:sudo

/Contents/MacOS/AdobeCreativeCloudCleaner
Tool--cleanupXML=[Absolutepathtocleanup.xml].
9

VerifythattheCCCleanerToolcompletedsuccessfully.
Followsteps11and12intheRuntheCCCleanerTool
forMacOSsection.

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