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Professionalism
is a determined effort by
everyone in the workplace to give
their best each and every day.
Businesses of all
sizes rely on credibility,
confidence and reputation
to survive, and their people are
part of that impression.
Professionalism & Workplace Savvy
by Erica Feigenbaum, Demand Media
Path to Professionalism
Company
Drop in productivity
Staff
Extra work for others
Financial
Cost of temporary
replacement
Punctuality
If you arrive 5 minutes late and
leave 5 minutes early every day, you
have stolen 30 hours of work time
from your employer in one year.
Punctuality Tips
Communication
Oral Communication
Be clear and concise
Think before you speak
Be positive instead of negative
Reflect on your conversations
Ask open ended questions:
How, what, why
Written Communication
Writing in the A-B-C format:
Accurate
Brief
Clear
st
21
Century Communication
Nonverbal Communication
Posture
Gestures
Voice tone/inflection
Timing
Eye contact
Facial expression
Personal space
Appearance
Gossip
Flirt
Discuss politics, religion, or
personal problems
Communication Donts
Attitude
Attitude is a little thing that
makes a big difference.
Winston Churchill
Attitude
Be positive
Show enthusiasm
Pick your battles
Be in charge
Presentation
Perception matters
Presentation is equally important as
attendance and punctuality
You are only given a very short time
to make a first impression
Appearance
Professional
Neat, clean
Well-groomed
Proper hygiene
Company dress code
Health and safety standards
Appearance
Your appearance is a
reflection of the company or
organization you work for.
Competence
Perform job duties in an efficient and
proficient manner
Possess the skills and knowledge to do
the job well
Be a paid expert
Initiative
Do what needs to be done without
being told
Complete all job duties promptly and
professionally
Take action and ownership
Help others or take on extra projects
when possible
Initiative
Use critical thinking and problem solving skills:
Ask what the problem is
Analyze it
Explore all possible solutions
Respect
Respect
is the foundation of workplace success with managers,
coworkers, and customers
Consideration for self and
others
Value of peoples differences
Understanding conflicting
points of view
Encourage coworkers to
express opinions and ideas
Listen to others viewpoints
Ask for advice and help
Be honest
Use integrity
Steer clear of gossip
Avoid getting into fights and
arguments
Follow workplace standards
Be a source of positivity and
encouragement
Share credit when deserved
Work Ethics
Work Ethics
RESPONSIBILITY
QUALITY
Punctuality
Best effort
Responsibility for results
Work Ethics
DISCIPLINE
TEAMWORK
Commitment
Work together
Dedication
Collaborate
Incarceration
Job loss
Loss of professional license
Ex: Physician, social worker
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