Beruflich Dokumente
Kultur Dokumente
Submitted By:
Arshi
BBA 6th
B/12/032
DECLARATION
I ARSHI PARVEEN student of B.B.A -6th Sem. hereby declare that all
the information collected for this report is collected through my own effort
and correct to the best of my knowledge and belief.
ARSHI PARVEEN
.
BBA 6th Sem.
PREFACE
This field survey has been conducted to know the A
PROJECT REPORT ON RECRUITMENT AND SELECTION OF
EMPLOYEES AT COCA-COLA COMPANY. This field survey
research is carried out under the partial fulfillment of BBA
6th Sem., SCHOOL OF MANAGEMENT SCIENCES, VARANASI.
ARSH
I PARVEEN
ACKNOWLEDGEMENT
Firstly, I am thankful to almighty GOD, who bestowed his choice of
blessing on me through out my life.
I ARSHI PARVEEN, student of BBA - 6th Sem. of SCHOOL OF
MANAGEMENT SCIENCES, VARANASI feels a great pleasure in
presenting this field survey report in the hand of survey supervisor
MS.SONALI SRIVASTAVA ,(SENIOR LECTURER). It is really a
great opportunity given by him to me. This research work is
combined effort of many hearts, hand & brains.
I am immensely grateful Director Prof. P. N. JHA, SMS VARANASI
& again I would like to express by deep gratitude and devotion to
MS.SONALI SRIVASTAVA(SENIOR LECTURER), SMS Varanasi
for their Personal involvement & support without which this project
would have never been in the light of this day.
I also want to thank my entire teachers, Staff member & Library
member as they gave there valuable advise & guidance which
helped me to conduct this survey successfully.
I specially wish to thank all my respondents and friends without
their valuable support this report wouldnt have been possible.
THANK YOU
ARSHI PARVEEN
BBA 6th Semester
In May 1886, Coca - Cola was invented by Doctor John Pemberton a pharmacist from
Atlanta, Georgia. John Pemberton concocted the Coca -Cola formula in a three legged brass kettle in his backyard. The name was
Timbertops bookkeeper frank Robinson. Being a bookkeeper Frank Robinson also had
excellent penmanship it was he who first "coca cola" into the flowing latter's which has
become the famous logo of today. The soft drink was first sold to the public at the
soda fountain in Jacob's Pharmacy in Atlanta on May 8, 1886. About nine servings of the
soft drink were each day. Sales for that first year added up to total of $ 50. The funny
thing was that it cost John Pemberton over $ 70 in expanses, so the first year of sales
was a loss. Until 1905, the soft drink, marketed as a tonic contained extracts to
cocaine as well as the caffeine - rich kola nut. By the late 1890s, Coca - Cola was one of
America's most popular fountain drinks. With another Atlanta pharmacist, As a Griggs
Candler, at the helm, the Coca - Cola Company increased syrup sales by over 400 %
between 1890 and 1900. Advertising was an important factor in Pemberton and
Candler's success and by the turn of the century, the drink was sold across the United
States and Canada. Around the same time, the company began selling syrup to
independent bottling companies licensed to sell the drink. Even today, the US soft drink
industry is organized on this principle. Until the 1960s, both small town and big city
dwellers enjoyed carbonated beverages at the local soda fountain or ice-cream saloon.
Often housed in the drug store, the soda fountain counter served as a meeting place for
people of all ages. Often combined with lunch counters, the soda fountain declined in
popularity as commercial ice cream, bottled soft drinks, and fast food restaurants came
to the fore. On April 23, 1985, the trade secret "New Coke" formula was released. Today,
products of the Coca - Cola Company are consumed at the rate of more than one billion
drinks per day.
FACTORIES LOCATION
While the Coca-Cola Company is a global company with some of the world's most widely
recognized brands, the Coca - Cola business in India, as an each country were we
operate, is a local business. Our beverages are produced locally, employing Indians
citizens, our product range and marketing reflect Indian tastes and life styles, and we
are deeply involved in the life of the local communities in which we on.
FAST FACT
Population: 1 billion
Share of sales: The Company leads the CSD market with a nearly 60 percent share of
sales.
HISTORY
After a 16-year absence Coca - Cola returned to India in 1993. The company's
presence in India was commented in November that year in a deal that gave Coca Cola ownership of the nation's top soft drink brands and bottling network.
invest further US $ 100 million in its operations. The Coca - Cola business system
directly employees approximately 10,000 local people in India. In addition, several
independent studies have documented that, by providing opportunities for local
enterprises, the Coca -Cola business also generates a significant employment "multiplier
effect". In India, we indirectly create employment for more than 125000 people in
related industries through our vast procurement, supply and distribution.
BOTTLING OPERATION
The Coca - Cola system in India comprises 27 wholly owned company -owned bottling
operations and another 17 franchises - owned bottling operations. A network of 29
contract-packers also manufactures a range of products for the company. Almost all
the goods and services required producing and marketing Coca -Cola in India are
made locally, sometimes with the help of technology and skills from the company.
The complexity of the Indian market is reflected in the distribution fleet, which
includes 10-tonne trucks, open-bay trademarked tricycles and pushcarts.
PRODUCTS
Leading Indian brands Thumps-Up, Limca, Maaza, Citra and Gold Spot join the
company's international family of brands, including Coca - Cola, Diet Coke, Sprite
and Fanta, plus the Schweppes product range. Our Kinley water brand was
launched in 2000 and, in 2001, our energy drink shook and our first powdered
concentrate, sun fill, hit the market. Annul per capita consumption of soft drinks in
India is nine 8-ounce.
MARKETING
While broad direction and themes for our global brands are created at a global level,
specific marketing programmers for our product are determined locally. in early
2003, Coca - Cola India collected advertiser of the year and campaign of the
year awards for the Thanda Matlab Coca - Cola all media campaign. Innovation
has been the hallmark of other marketing campaigns, with the company racking up
"first" in the introduction of canned and PET soft drink, vending machines and
backpack dispensers for crowds of cricket supporters.
QUALITY
We consider the consistent high quality of our beverages to be one of our business
primary assets. In India, as in each country where we produce our beverages, the
Coca - Cola system adheres not only to national laws on food processing and labeling,
but also to our own strict standards for exceptional quality. In every thing we do,
from the selection of ingredients to the production of our beverages and their
delivery to the market place, we use our specialized quality management system,
the Coca - Cola quality system, to ensure that we are offering consumers only the
highest quality products. We monitor our success through our customer and
consumer feedback and our in-trade monitoring programmers, and this
information enables us to continuously improve our already demanding system.
Healthcare: Coca - Cola India is partnering with NGOs as well as St. John's Ambulance
Brigade (Red Cross) to provide free medical facilities and information to poor
people who cannot afford to visit hospital facilities. These efforts are helping tens of
thousands of under privileged people in seven states in India, as well as several
villages near Coca - Cola bottling plants. The company has also supported a range of
other national initiatives, such as a major polio-eradication drive and drought-relief
programmers, in addition to support towards the national cricket championship for the
blind, and national athletics meetings for the physically challenged.
BUSINESS OVERVIEW
Introduction:
Coca - Cola, the world's most famous brand completing 121st year of its existence on 8th
May this year. Today the Company is an unquestionable leader in the world business of
non-alcoholic beverages. Coca - Cola is the world's largest selling soft drink and arguably
the most successful product ever marketed in the history of commerce. More than one
billion servings of Coca-Cola products are consumed everyday around the world in more
than 200 countries.
In India, Coca - Cola operates through the Coca - Cola India Division Office situated at
Gurgaon near New Delhi. Hindustan Coca - Cola Beverages Private Limited is the fully
owned subsidiary of the Coca - Cola India which runs a number of bottling plants all over
India.
Hindustan Coca - Cola Beverages Private Limited, Varanasi is one of the key units in East
U.P. This unit is situated at approximately 18 KM from the city and 40 KM from the
nearest airport of Varanasi. The unit has a single bottling line of 600 bottles per minute
capacity. Almost all brands of Coca - Cola Company, prominent amongst them, Coca
Cola, Thumps-Up, Limca, Fanta, Sprite, Kinley Soda etc., are manufactured here. The
sizes of the packaging vary from 200 ml, 300 m1 to 1 litre capacity. Returnable glass
bottle (RGB) is the only package used. Glass bottles are handled in plastic reusable
crates. Thus there is no any significant environmental impact because of packaging.
The raw materials used are Water, Sugar, Concentrate and Carbon Di-Oxide. Concentrate
plant near Pane supplies the Concentrate to this bottling unit. The wastes generated
during the manufacturing process are mainly wastewater and non-hazardous solid waste
in saleable and non-saleable category. Saleable waste includes broken glass, plastics,
papers, gunny bags, metal scrap and other miscellaneous waste. Obviously the saleable
waste is recycled or reused as raw material to businesses and industrial activities and
has no adverse environmental impact. Non-saleable waste consists of biological ETP
Sludge, used carbon, garbage and canteen waste etc. The quantity of this non-saleable
solid waste is very little as compared to the total waste and waste is also non- hazards in
character.
Manufacturing Process:
We
at
Coca
Cola
are
committed
to
products with utmost care and with quality at top priority which
manufacture
our
leader in soft drink industry. Following is an over view of the stringent processes adopted
in manufacturing before our quality product reaches finally to our proud consumers.
Water Treatment:
We at HCCBPL Varanasi follow a batch treatment process for water treatment which
includes coagulation & flocculation. The method ensures disinfection and settling of all
macro impurities and thereafter it is passed to sand, carbon filters to remove off odor, off
color, off taste and thus it is strictly bought in line with the WHO requirements. We are
also using state of the art -micron filtration process where the water is filtered up to the
extent of 1 micron before it is fed to the process. This extensive treatment of water
under strict monitoring and sampling for quality leads to pure hygienic water with the
highest quality meeting the Coca - Cola standards.
Syrup Preparation:
Coca - Cola uses the highest quality of sugar which is controlled and ensured by it's
stringent prepaid standards, which serves as the strict criteria before acceptance of a lot.
To ensure high quality of syrup, it is subjected to hot treatment wherein it is given a
contact time with hyflo and carbon at elevated temperatures. It is then passes through a
filter press which removes the carbon particles and other impurities before it declared fit
for concentrate mixing. All this process takes place under a strict vigil by the quality
department which maintains the appropriate records of the numerous tests carried out in
the entire process which makes it a foolproof process.
In the ready syrup tank the predefined quantity of concentrate is mixed to the simple
syrup in very strict hygienic conditions to yield final syrup. The entire syrup
manufacturing area is maintained under a constant positive pressure which rules out the
possibility of any external particle entering into the process room.
Container Washing:
Container washing has been identified as one of the major critical control point in the
entire manufacturing process & thats the reason that company has laid some of the very
stringent and foolproof systems which ensures Coca - Cola product to be of the highest
quality and reflects our commitment towards delivering the best in class product to the
consumers.
The bottles received from the market are loaded on the conveyor by the uncasing
machine and the arrays of unwashed bottles passes through the four pre-wash
inspection, stations which ensures removal of rusty neck bottle excessively dirty bottles,
bottles carrying foreign matter, foreign bottles. And thus the good bottles passes into the
bottle washing machine which uses intensive mechanical and chemical processes to
clean and disinfect the bottles thoroughly and ensure the bottles to be ready for filling.
However as an additional safety, there is again a post wash inspection station comprising
of 4 sub stations, which ensures removal of the chip necked bottles and suspected
bottles from the lot. Thus the bottles are subjected to series of stringent inspections
before it is fed to the filler for filling
Mixing, Proportioning:
Proportioning is basically a process where ready syrup is diluted in a predetermined fixed
proportion with water and carbonated to result into beverage conforming strictly to
company's norms and specifications. It is carried out by an Italian Machine - MOJONNIER.
Final Inspection:
After date coding, there is once again a final inspection station where light inspectors
remove all low or high filled bottles and permit only the saleable product to pass through
for casing to the caser machine.
Production lines generate waste water from bottle washers, Syrup and Filler rooms.
Entire wastewater generated is treated at Waste Water Treatment Plant and discharged
through an 800 meters long pipeline specially laid to discharge the treated waste water
away from inhabited areas. Part of this water is being used for gardening purposes within
the plant premises.
also
has
an
extensive
quality
test
laboratory
with
equipment
like
spectrophotometer, density meter, micro lab etc. to conduct on the spot tests at various
stages of production. A typical bottling line will consist of uncaser-pre wash inspection
station - conveyers - bottle washer - post wash bottle inspection station filler - final light
inspection station - conveyor -and caser. Water treatment plant supplies treated water
for beverages and syrup preparation. Plant utilities support the production fulfilling the
requirement of compressed air, refrigeration, power and steam supply.
PRODUCT PROFILE
Coca Cola has a wide range of products at different volumes
PRODUCT LINE
Coca Cola
Thumps Up
Sprite
Fanta
Limca
Maaza (RGB)
Maaza Tetra
Minute maid
Kinley Soda
Kinley Water
Bonaqua water
200 ML
250 ML
300 ML
330 ML
400MLN ,
600 ML
1LT
1.2 LT.
1.25LT
2 LT.
The world's favorite drink. The world's most valuable brand. The most recognizable word
across the world after OK.
Coca - Cola has a truly remarkable heritage. From a humble beginning in 1886, it is now
the flagship brand of the largest manufacturer, marketer and distributor of non-alcoholic
beverages in the world.
In India, Coca-Cola was the leading soft-drink till 1977 when govt. policies necessitated its
departure. Coca-Cola made its return to the country in 1993 and made significant
investments to ensure that the beverage is available to more and more people, even in
the remote and inaccessible parts of the nation.
Coca-Cola returned to India in 1993 and over the past ten years has captured the
imagination of the nation, building strong associations with cricket, the thriving cinema
industry, music etc. Coca-Cola has been very strongly associated with cricket, sponsoring
the World Cup in 1996 and various other tournaments, including the Coca-Cola Cup in
Sharjah in the late nineties. Coca-Cola's advertising campaigns Jo Chaho Ho Jaye and
Life Ho to Aisi were very popular and had entered the youth's vocabulary. In 2002,
Coca - Cola launched the campaign "Thanda Matlab Coca-Cola" which sky-rocketed
the brand to make it India's favorite soft-drink brand. In 2003, Coke was available for
just Rs. 5 across the country and this pricing initiative together with improved distribution
ensured that all brands in the portfolio grew leaps and bounds.
Coca-Cola had signed on various celebrities including movie stars such as Karishma
Kapoor, cricketers such as Srinath, Sourav Ganguly, southern celebrities like Vijay in the
past and today, its brand ambassadors are Aamir Khan, Aishwarya Rai, Vivek Oberoi
and cricketer Virendra Sehwag.
Water, a thirst quencher that refreshes, a life giving force that washes all the toxins
away. A ritual pure Water, a thirst quencher that refreshes a life giving forces that washes
all the toxins away. A ritual purifier that cleanses, purifies, transforms. Water, the most basic
need of life, the very sustenance of life, a celebration of life itself.
The importance of water can never be understated. Particularly in a nation such as India
where water governs the lives of the millions, be it as part of everyday rituals or as the
monsoon which gives life to the sub - continent.
Kinley water understands the importance and value of this life giving force. Kinley water
thus promises water that is as pure as it is meant to be. Water you can trust to be truly
safe and pure.
Kinley water comes with the assurance of safety from the Coca - Cola Company. That is
why we introduced Kinley with reverse-osmosis along with the latest technology to ensure
the purity of our product. That's why we go through rigorous testing procedures at each
and every location where Kinley is produced. Because we believe that right to pure, safe
drinking water is fundamental. A universal need that cannot be left to chance. Fire that
cleanses, purifies, transforms. Water, the most basic need of life, the very sustenance of
life, a celebration of life itself.
Maaza was launched in 1976. Here was a drink that offered the same real taste of fruit
juices and was available throughout the year.
In 1993, Maaza was acquired by Coca Cola India. Maaza currently dominates the fruit
drink category.
Over the years, brand Maaza has become synonymous with Mango. This has
been the result of such successful campaigns like Taaza Mango, Maaza Mango and
Botal mein Aam, Maaza hain Naam". Consumers regard Maaza
As wholesome, natural, fun drink which delivers the real experience of fruit.
Position:
The current advertising of Maaza it as an enabler of fun friendship moments between
moms and kids as moms trust the brand and the kids love its taste. The campaign builds
on the existing equity of the brand and delivers a relevant emotional benefit to the moms
rightly captured in the tagline "Yaari Dosti Taaza Maaza"
Worldwide Sprite is ranked as the No. 4 soft drink & is sold in more than 190 countries. In
India, Sprite was launched in year 1999 & today it has grown to be one of the fastest
growing soft drinks, leading the Clear lime category. Today Sprite is perceived as a youth
icon. Why? With a strong appeal to the youth, Sprite has stood for a straight forward and
honest attitude. Its clear crisp refers hingtaste encourages the today's youth to trust
their instincts, influence them to be true to who they are and to obey their thirst.
Lime n Lemony Limca, the drink that can cast a tangy refreshing spell on anyone,
anywhere. Born in 1971 Limca has been the original thirst choice, of millions of
consumers for over 3 decades. The brand has been displaying healthy volume growths
year on year and Limca continues to be the leading Flavor soft drink in the country. The
success formula? The sharp fizz and lemony bite combined with the single minded
positioning of the brand as the ultimate refresher has continuously strengthened the
brand franchise. Limca energizes refreshes and transforms. Dive into the zingy
refreshment of Limca and walk away a new person
Internationally, Fanta - The 'orange' drink of The Coca - Cola Company, is seen as one of
the favorite drinks since 1940's. Fanta entered the Indian market in the year 1993. Over
the years Fanta has occupied a strong market place and is identified as The Fun
Catalyst. Perceived as a fun youth brand, Fanta stands for its vibrant color, tempting taste
and tingling bubbles that not just uplifts feelings but also helps free spirit thus encouraging
one to indulge in the moment. This positive imagery is associated with happy, cheerful and
special times with friends.
Thums Up is known for its strong, fizzy taste and its confident, mature and uniquely
masculine attitude. This brand clearly seeks to separate the men from the boys.
Minute
Maid
(A
62
year
success
story)
One
of
the
worlds
largest
juice
and
juice
drink
brands
Minute Maid brand has clearly become one of the worlds largest juice and juice
drink brands. The launch of Minute Maid Pulpy Orange in India (starting with the south of
the country) is aimed to further extend the leadership of Coca-Cola in India in the juice
drink category.
RECRUITMENT
Recruitment is hiring of employees from outside. Recruitment has been regarded as the most important
function of the HR department , because unless the right type of people are hired, even the best plans,
organization chart and control system would not do much good.
Recruitment is the discovering of potential applicant for actual or anticipated organizational vacancies.
Accordingly the purpose of recruitment is to locate sources of manpower to meet the job requirements and job
specification.
It is defined as a process to discover the sources of manpower to meet the requirements of staffing schedule
and to apply effective measures for attracting the manpower to adequate number to facilitate effective selection
of an effective workforce
Yoder points out that recruitment is a process to discover the sources of manpower to meet the requirement of
the staffing schedule and to employee effective measures to attracting that manpower in adequate number to
facilitate effective selection of an effective workforce.
Edwin B Flippo defines recruitment as the process of searching for prospective employees and stimulating
them to apply for the jobs in the organization.
It is the process of finding and attracting capable applicants for employment. The process begins when new
recruits are sought and ends when their application are submitted. The result is a pool of applicants from which
new employees are selected.
Methods of Recruitment
Dunn and Stephens summaries the possible recruiting methods into three categories, namely
1: Direct method
2: Indirect method
3: Third party method
DIRECT METHOD
The direct method includes sending of the recruiters to different educational and professional institutions,
employees contact with public and mannered exhibits. One of the widely used methods is sending the recruiters
to different colleges and technical schools. This is mainly done with the cooperation of the placement office of
the college. Sometimes, firms directly solicit information form the concerned professors about student with an
outstanding records.
Other direct methods include sending recruiters to conventions and seminars, setting up exhibits at fairs, and
using mobile offices to go the desired centers.
INDIRECT METHOD
Indirect method involves mainly advertising in newspapers, on the radios, in trade and professional journals,
technical magazines and brochures. Advertisements in newspapers and or trade journals and magazines are the
most frequently used methods. Senior post is largely filled with such methods. Advertising is a very useful for
recruiting blue color and hourly worker, as well as scientific, professional, and technical employees. Local
newspaper can be good sources of blue collar workers, clerical employees, and lower level administrative
employees.
The main point is that the higher the position in the organization the more dispersed advertisement is likely to
be. The search for the top executive might include advertisement in a national periodical, whereas the
advertisement of the blue color jobs usually confine to the daily newspaper.
According to the Advertisement tactic and strategy in personnel Recruitment, three main points need to be
borne in the mind before an advertisement in inserted.
First, to visualize the type of applicants one is trying to recruit.
Second, to write out a list of advantages the company offers, or why should the reader join the company.
Third, to decide where to run the advertisement , not only in which area, but also in which newspaper having a
local, state or a nation- wide circulation.
THRID PARTY
These include the use of commercial or private employment agencies, state agencies, and placement offices of
schools colleges and professional associations recruiting firms, management consulting firms, indoctrination
seminars for college professors, and friends and relatives.
Private employment agencies are the most widely used sources. They charge a small fee from the applicant.
They specialize in specific occupation; general office help, salesmen, technical workers, accountant, computer
staff, engineers and executives.
State or public employment agencies are also known as the employment or labour exchanges, are the main
agencies for the public employment. Employers inform them of their personnel requirement, while job seekers
get information for them about the type of job are referred by the employer.
Schools and colleges offer opportunities for recruiting their student. They operate placement services where
complete bio data and other particular of the student are available.
Professional organization or recruiting firms maintain complete information records about employed executive.
These firms maintain complete information records about employed executives. These firms are looked upon as
the head hunters, raiders, and pirates by organization which looses their personnel through their efforts.
Objective of recruitment
1: To attract with multi dimensional skills and experience that suite the present and future organization
strategies.
2: To induct outsider with new perspective to lead the company.
3: To infuse fresh blood at all levels of organization.
4: To develop an organizational culture that attracts competent people to the company.
The objectives theory views that the process of organizational choice as being one of weighing and evaluating
set of measurable characteristic of employment offers, such pay, benefits , location, opportunity for
advancement, the nature of job to performed, and education opportunities.
Whereas, the critical contact theory suggests that the typical candidates is unable to make a meaningful
differentiation of organizations offers in terms of objective or subjective factors, because of his limited or very
short contact with the organization. Choice can be made only when applicant can readily perceive the factors
such as the behavior of the recruiters, the nature of the physical facilities, and such as the efficiency in
processing paper work association with the application.
On the other hand, the subjective theory emphasizes the congruence. Here the choices are made on highly
personal and emotional basis.
Recruitment Process
Recruitment process involves a systematic procedure from sourcing the candidates
to arranging and conducting the interviews and requires many resources and time. A
general recruitment process is as follows:
Identifying
the
vacancy:
The recruitment process begins with the human resource department receiving
requisitions for recruitment from any department of the company. These contain:
Poststobefilled
Numberofpersons
Dutiestobeperformed
Qualifications required
Short-listing and
characteristics.
identifying
the
prospective
employee
with
required
1. Identify vacancy
5. Short-listing
6. Arrange interviews
PHILSOPHIES OF RECRUITEMT
Basically there are two Philosophies of recruitment. These are as follows:
SELECTION
Selection is a negative process and involves the elimination of candidates who do not have the required skills
and qualification for the job proposed. Also it is a process of differentiating between applicants in order to
identify and hire those with grater likelihood of success in job.
The objective of selection decision is to choose the individual who can most successfully perform the job from
the pool of qualified candidates. It is the system of function and devise adopted in a given company to ascertain
whether the candidates specifications are matched with the job specifications and recruitment or not.
Selection process or activities typically follow a standard patter, beginning with an initial screening interview
and concluding with final employment decision. The traditional selection process includes: preliminary
screening interview, completion of application form, employment test, comprehensive interview, background
investigation, physical examination and final employment decision to hire.
Ideally, a selection process involves mutually decision making. The organization decides whether or not to
make a job offer and how attractive the job offer should be.
Selection process
Employee Selection is the process of putting right men on right job. It is a procedure of
matching organizational requirements with the skills and qualifications of people. Effective
selection can be done only when there is effective matching. By selecting best candidate for
the required job, the organization will get quality performance of employees. Moreover,
organization will face less of absenteeism and employee turnover problems. By selecting
right candidate for the required job, organization will also save time and money. Proper
screening of candidates takes place during selection procedure. All the potential candidates
who apply for the given job are tested.
But selection must be differentiated from recruitment, though these are two phases of
employment process. Recruitment is considered to be a positive process as it motivates
more of candidates to apply for the job. It creates a pool of applicants. It is just sourcing of
data. While selection is a negative process as the inappropriate candidates are rejected
here. Recruitment precedes selection in staffing process. Selection involves choosing the
best candidate with best abilities, skills and knowledge for the required job.
The Employee selection Process takes place in following orderPreliminary Interviews- It is used to eliminate those candidates who do not meet the
minimum eligibility criteria laid down by the organization. The skills, academic and family
background, competencies and interests of the candidate are examined during preliminary
interview. Preliminary interviews are less formalized and planned than the final interviews. The
candidates are given a brief up about the company and the job profile; and it is also examined
how much the candidate knows about the company. Preliminary interviews are also called
screening interviews.
Application blanks- The candidates who clear the preliminary interview are required to fill
application blank. It contains data record of the candidates such as details about age,
Written Tests- Various written tests conducted during selection procedure are aptitude test,
intelligence test, reasoning test, personality test, etc. These tests are used to objectively
assess the potential candidate. They should not be biased.
Employment Interviews- It is a one to one interaction between the interviewer and the
potential candidate. It is used to find whether the candidate is best suited for the required job
or not. But such interviews consume time and money both. Moreover the competencies of the
candidate cannot be judged. Such interviews may be biased at times. Such interviews should
be conducted properly. No distractions should be there in room. There should be an honest
communication between candidate and interviewer.
Medical examination- Medical tests are conducted to ensure physical fitness of the potential
employee. It will decrease chances of employee absenteeism.
Appointment Letter- A reference check is made about the candidate selected and then
finally he is appointed by giving a formal appointment letter.
1: Perception or the Halo effect: Many a times the interviewer selects a candidate according to the
perception he has or he made up while talking or looking at the individual. This way he does not see through the
caliber or the efficiency of the individual and many times it leads to the selection of the wrong candidates.
2: Fairness: During the selection process the interviewer does not select the individual on the basis of his
knowledge and hence the right type of the candidates is not selected.
3: Pressure: The people from the HR department and also have a lot of pressure from the top management and
from other top class people for selecting the candidates they want. This ways the purpose of effective selection
process of effective selection process is defeated as they have to select that individual whether or not he is
capable of the job that is being offered.
Includes:
- Profile matching
- Organization and social environment
- Multi correlations
- Successive hurdles
Recruitment Process
Recruitment process is well established first of all we give ads in news paper , company website,
institutions etc. Once we receive an application form, from candidates with required documents
and CV.
Internal Recruitment
External Recruitment
Selection Process
The selection process will vary on the position youre applying for, as one process cant fit all
the different roles we have here at CCE. However, in most case a combination of any of the
following tools will be used
1. Interview
The interview is designed . Well ask for examples of how you behaved in the
different situations, maybe at school, university, a club, at home or in previous jobs.
This is not designed to catch you out and our interviewers will never try and trick
you into an answer. Be honest, be yourself and it should be an enjoyable
experience.
Also, dont forget that this is your chance to find out more about us and ask
questions. Remember, interviews are two-way process so use it to understand the
nature of the role and to make sure it really is what youre looking for.
2. Group Exercises
Were very much a team at CCE so these will show us how effectively you work
with people. Theyre a good opportunity for us to see how you communicate,
influence and involve other people in the workplace.
3. Presentations
Presentations give the chance to show your ability to communicate to a group
of people on a specific topic. You may be given a topic in advance or on the day, but
dont worry youll have plenty of time to prepare.
4. Psychometric Tests
Psychometric tests are timed exercises that examine your abilities and
potential. On occasions, we may also use a personality assessment tool that is
designed to find out more specific things about you. If youre asked to complete a
psychometric test, well send you information and advice in advance on how to
prepare.
33
RESEARCH OBJECTIVE
1. To study the philosophies of recruitment at Coca-Cola.
2. To gain insight regarding the recruitment procedure being followed at Coca-Cola.
3. To determine the factors influencing the recruitment process.
4. To determine the selection procedure at Coca-Cola.
5. To study various method of selection at Coca-Cola.
6. To determine the factors affection selection decision.
RESEARCH
METHODOLOGY
RESEARCH PROBLEM: - A Project Report on Recruitment and Selection of
EMPLOYEES AT Coca-Cola Company .
RESEARCH DESIGN:
Descriptive research and qualitative type of survey are conducted . The descriptive research is
description of the state of affairs as it exists at present such a result we were required in
analytical form.
FINDINGS
In Coca-Cola Company, recruitment and selection process play very important role because
according to this process, we can find the right employees for the right job at the right time. In
recruitment process, we need the help of both internal and external source by given ads in
newspaper, company website, institution etc. In selection process, we have different- different
criteria for selection of employees for different-different posts. There are the following criteria
which has given below1. Interview where the interviewee is asked to reveal more about him and his experiences.
2. Group Exercises mainly focus on team work and inculcating such teamplaying habits in
employees and checks how they communicate, influence and involve other people in the
workplace.
3. Presentations where interviewee is given chance to show their ability to communicate to
a group of people on a specific topic.
4. Psychometric Tests which are timed exercises that examine interviewees abilities and
potential. And On occasions, interviewers may also use a personality assessment tool
that is designed to find out more specific things about interviewee.
5. Role Plays / Situational Exercises are meant to judge interviewees on their reflex actions
besides that these also help to highlight particular skills and how well these interviewees
suit for a position.
Conclusion
This present the summary of the study and research done in relation to the Recruitment
and Selection in Coca-Cola Company. The conclusion is drawn from the study and
research of the company regarding the recruitment and selection process carried out
there.
The recruitment process at Coca-Cola Company to some extent is not done objectively
and therefore lot a bias hampers the factors of the employees. That is why the search or
headhunt of people should be of those whose skill fits into the companys values.
Most of the employees were satisfied but changes are required according to the changing
scenario as recruitment process has a great impact on the working of the company as a
fresh blood, new ideas enters in the company.
Selection process is good but it should also be modified according to the requirement and
should job profile so that the main objective could be achieved.
suggestions
2. If the manpower requirement is high and the recruitment team of the HR department
alone cannot satisfy it, then help from the placement agencies is needed.
3. Time management is very essential and it should not be ignored at any level of the
process.
4. The recruitment and selection through placement agencies as the last resort and is
utilized only when need.
5. The recruitment and selection procedure should not to lengthy and time consuming.
6. The candidates called for interview should be allotted timing it should not overlap
with each other.
Bibliography
1. Aswathappa K, Human Resource & Personnel Management, Tata McGraw- Hill Publishing Co. Ltd.,
New Delhi, Sixth edition 2001,
Search engines
1. www.google .com
2. www.coca cola. com
3. www.wikipaedi .com