(615) 299-6887

amberdsandlin@gmail.com
107 Meridian Court
AMBER SANDLIN Franklin, TN 37069

QUALIFIED
• Administrative Support • Customer Service Representative • Data Entry Specialist

ACHIEVEMENTS
 Implemented customer resolution process to decrease complaints and prevent management involvement.
Result: Decreased complaints by 22% and allowed management to focus on sales.
 Coordinated lead setting functions to attain maximum quantity and quality appointments.
Result: Produced full books and maintained average show rate of 83%.
 Established client tracking forms to decrease duplicate calls.
Result: Eliminated all duplicate calls and improved calling efficiencies.
 Completed non-required cost basis training.
Result: Compiled concise analysis of client’s yearly capital gains/losses for tax reporting.
 Created wide-ranging training program for part-time status employees.
Result: Employees gained full-time status in offices needing qualified administrative support.
 Improved correlations between departments in order to intercede before conflicts arose.
Result: Created a balanced and harmonious work environment for employees.

AREAS OF EXPERTISE
• Problem Solving • Organized • Customer Service Focused
• Troubleshooting • Results Driven • Self Motivated

EXPERIENCE
ESW, INCORPORATED 2007 - 2009
Executive Administrator
Manages customer traffic flow and oversees daily administrative support functions for a team of 5. Set
leads by contacting prospective clients to prescreen qualifications and schedule for initial consultations.

EDWARD JONES INVESTMENTS 2002 - 2006

Branch Office Administrator
Responsible for the administrative oversight of more than 400 clients and $35M in customer
investments. Managed all client interaction including the rapid and concise resolution of customer
concerns. Effectively assessed customer needs and established customer rapport.

JOHNNY ANGELS CAFE 2000 - 2002

Assistant Manager
Managed day-to-day operations to grow customer count and increase revenue. Ensured customer
satisfaction by providing quality service and product. Responsible for ordering, inventory tracking, and
staff scheduling.

CONNELLY AND ASSOCIATES 1999 - 2000

Office Assistant
Provided administrative support for a team of Principals and CPAs. Established first line of contact for
solid customer rapport, managed client files, and prepared documents.

EDUCATION
Columbia State Community College, Franklin TN
University of Tenneesee, Knoxville TN