Beruflich Dokumente
Kultur Dokumente
Banking”
1
CONTENTS
Contents
Acknowledgement
Preface 5
Declaration
23
29
Fixed Deposits 57
2
Analysis of survey conducted 98
Suggestions 104
Conclusion 106
Bibliography 108
ACKNOWLEDGEMENT
3
I take great pleasure to thank and acknowledgement the
VINOD KUMAR under whom I worked and learned a lot and for
objective.
YOGESH KUMAR
FOUZDAR
PREFACE
4
I had undergone a practical training under HDFC BANK AGRA
say that this training was beneficial educative & good exposure
DECLARATION
5
I hereby declare that the project entitled “Enhancing the Fixed Deposit
original work and the dissertation has not formed the basis for the
similar titles.
Fouzdar
known as HDFC Bank Ltd, was established in the year 1994, as a part
6
of the liberalization of the Indian Banking Industry by Reserve Bank of
India (RBI). It was one of the first banks to receive an 'in principle'
approval from RBI, for setting up a bank in the private sector. The bank
was incorporated with the name 'HDFC Bank Limited', with its
banking and other financial BANK. The Group operates through four
and primary dealership business and other associated costs. The Bank
was Incorporated on 30th August 1994. A new private sector Bank promoted by housing
Development Corporation Ltd. (HDFC), a premier housing finance company. The bank
is the first of its kind to receive an in-principle approval from the RBI for establishment
7
on 10th October 1994 from RBI. The Bank transacts both traditional commercial
banking as well as investment banking. HDFC, the promoter of the bank has entered into
an
(Nat west Group) for subscribing 20% of the banks issued capital and
banking business.
The bank was incorporated in August 1994 in the name of 'HDFC Bank
8
commenced operations as a Scheduled Commercial Bank in January
1995.
PROMOTER:-
large corporate client base for its housing related credit facilities. With
BUSINESS FOCUS:-
9
profitability, consistent with the bank's risk appetite. The bank is
compliance.
• Operational Excellence
• Customer Focus
• Product Leadership
• People
Capital Structure:-
billion). In terms of equity share, the HDFC Group holds 19.4%. Foreign
Institutional Investors (FIIs) have around 28% of the equity and about
American Depository Shares (ADS) Issue). The bank has about 570,000
are listed on the New York Stock Exchange (NYSE), under the symbol
'HDB'
10
DISTRIBUTION NETWORK:-
Banking. The Bank's expansion plans take into account the need to
strong retail customer base for both deposits and loan products. Being
Bank has branches in the centers where the NSE/BSE has a strong and
The Bank also has a network of about over 1977 networked ATMs
network.
11
MANAGEMENT:-
Mr. Jagdish Kapoor took over as the bank's Chairman in July 2001. Prior
India.
The Managing Director, Mr. Aditya Puri, has been a professional banker
for over 25 years and before joining HDFC Bank in 1994 was heading
the Board.
the best talent in the industry, the bank believes that its people are a
12
KEY BUSINESS SEGMENTS
13
banking solutions to corporate customers, mutual funds, stock
Preferred program for high net worth individuals, the HDFC Bank
avenues. The Bank also has a wide array of retail loan products
Debit Card in association with VISA (VISA Electron) and issues the
14
Master Card Maestro debit card as well. The Bank launched its
credit card business in late 2001. By September 30, 2005, the bank
had a total card base (debit and credit cards) of 5.2 million cards.
3. TREASURY
Within this business, the bank has three main product areas -
15
RATINGS GIVEN TO HDFC BANK:-
Credit Rating
The Bank has its deposit programs rated by two rating agencies -
Credit Analysis & Research Limited (CARE) and Fitch Ratings India
Private Limited. The Bank's Fixed Deposit programme has been rated
risk". CARE has also rated the bank's Certificate of Deposit (CD)
Pvt. Ltd. (100% subsidiary of Fitch Inc.) has assigned the "tAAA (ind )"
rating to the Bank's deposit programme, with the outlook on the rating
The Bank also has its long term unsecured, subordinated (Tier II)
Bonds rated by CARE and Fitch Ratings India Private Limited and its
Tier I perpetual Bonds and Upper Tier II Bonds rated by CARE and
CRISIL Ltd. CARE has assigned the rating of "CARE AAA" for the
subordinated Tier II Bonds while Fitch Ratings India Pvt. Ltd. has
assigned the rating "AAA (ind)" with the outlook on the rating as
"stable". CARE has also assigned "CARE AAA [Triple A]" for the Banks
16
Perpetual bond and Upper Tier II bond issues. CRISIL has assigned the
rating "AAA / Stable" for the Bank's Perpetual Debt programme and
Upper Tier II Bond issue. In each of the cases referred to above, the
ratings awarded were the highest assigned by the rating agency for
those instruments.
The bank was one of the first four companies, which subjected itself to
been assigned a 'CRISIL GVC Level 1' rating which indicates that the
bank's capability with respect to wealth creation for all its stakeholders
1994.
17
On 16.1.1995, 90,79,930 No. of equity shares were allotted to
shares were allotted to the public on 9.5.95 The Bank opened its first
The Bank has created an efficient operating system using well tested
state-of-the-art software.
1995
1996
18
The Certificates of Deposits were awarded a PP1+ rating which is the
for repayment.
2001
- The Bank has opened its first branch in Aurangabad. HDFC Standard
Bank will launch its credit card in June through link-ups with
Corporation have joined the eCash Forum which has been set up by
the Smart Card Forum of India. HDFC Bank has launched a new
campaign for its eage savings account. HDFC Bank entered into a
strategic tie-up with Tally Solutions Pvt. Ltd. to offer online real time
Nagar and Jaya Nagar on March 26. HDFC Standard Life Insurance has
19
product developed specifically to meet the needs of economically
weaker sections. Two Directors, Mr. S.S. Thakur and Mr. Amit Judge,
have resigned from the board of the bank effective from March 30.
Today HDFC Bank has 1,412 branches and over 3,295 ATMs, in 528
cities in India, and all branches of the bank are linked on an online
total assets of INR 1006.82 billion.[3] For the fiscal year 2008-09, the
bank has reported net profit of Rs.2,244.9 crore, up 41% from the
20
Housing Development Finance Corporation Limited, more popularly
known as HDFC Bank Ltd, was established in the year 1994, as a part
India (RBI). It was one of the first banks to receive an 'in principle'
approval from RBI, for setting up a bank in the private sector. The bank
was incorporated with the name 'HDFC Bank Limited', with its
India. Amalgamation
In 2002, HDFC Bank witnessed its merger with Times Bank Limited (a
Group). With this, HDFC and Times became the first two private banks
Punjab with HDFC Bank. With this, the Deposits of the merged entity
became Rs. 1,22,000 crore, while the Advances were Rs. 89,000 crore
Head Office
HDFC Bank
Mumbai - 400020
21
Phone: +91 (22) 66316000, 66636000, 66316060
Website: www.hdfc.com
people who employ the Persons who they think would be able to do
22
fulfilling their works most efficiently and effectively. Technical
manufacturing plants.
H R Department:
HDFC Human Resources department plans and direct for the employee
Hiring
Promotions
Reassignments
Salary determination
23
Policy development
Workers’ compensation
Finance Department:
order to build solid base for management decisions. The division also
improve their industries and strengthen their position in the local and
international markets.
24
Research Department:
composing units i.e., the market research unit, economic studies unit,
order so that they are able to perform their functions and duties
executive department is a link from the top and the bottom comprising
of the lower level employees such that they work together to fulfill the
touch with them and see to it that they are provided with the best of
25
to the customers. The lower level employees and the corporate
upon such that more and more number of people get themselves avail
the financial BANK of the organization. Team leaders who form the part
the clients that turn up for the financial BANK are dealt with most
26
Organization Chart:-
Each team lead has a team comprising only of both senior as well as
junior market research analyst who aid the team lead in the entire
27
Market profile of the organization
through its tie-ups with insurance companies and mutual fund houses.
28
segments services include trade services, cash management, money
market, interest rate trading, and equities. As of March 31, 2009, HDFC
machines in 528 cities in India. The company was founded in 1994 and
to this rapid development HDFC Group has many teams working for
there. Today, we are proud to say that we are well on our way towards
that goal.
29
The products and BANK of our competitors are as
follows:-
B. Risk
company.
30
Advertising research strives to gain valuable information about the
media.
1994
business.
31
1995
1996
sector companies.
32
• HDFC Bank had set up a state of the art dealing room to
1997
33
• The bank had launched in Versova branch, the 11 th branch in
Mumbai.
regional language.
• The bank had introduced a new loan product for the payment
Palika.
• The bank was all set to launch its debit card by April 1998.
1998
34
• The bank proposed to strengthen its branch network in
brokers.
which all Master card holders across the globe will be able to
Bangalore.
• The bank tied up with Visa International to offer its debit card.
bank.
1999
35
• The bank became the first bank in India to link up its
1998.
• Sony India ltd. Heads joined hands with HDFC Bank to work
• The bank had tied up with BPL ltd. To offer Internet enabled
2000
36
• HDFC Bank also signed a Memorandum of Understanding with
Singtel.
• HDFC Bank had a tied up with Maxtouch for giving the facility
accounts over the net and carry out trade related transactions
• HDFC Bank entered into a tie up with Telco by which the bank
and Sierra.
37
• HDFC Bank is also set to become the first bank in the country
customers.
the company had tied up with ICICI Bank and HDFC Bank.
broking ventures.
• The bank had set up 100 new Electronic Data Capture (EDC)
terminals in Mumbai.
• The bank had launched its first B2C payment gateway which
experience.
38
services to facilitate “post-transaction” activities through the
transactions.
companies in India.
39
• The bank launched depository services on the net.
decision makers.
commerce in Calcutta.
• The bank had got the kerala based Nedungadi bank as its first
customer for its new joint venture company with the I-flex
solutions.
Vishakhapatnam.
40
• The bank had tied up with about 25 equity brokerages for
• The bank had launched its 123rd outlet at DSE building at Asaf
• The bank had tied up with with Rajan Raheja owned Hathway
state.
• The bank had tied up with BPL mobile for mobile commerce
facility.
41
• Cricketnext.com, a sports e-commerce site had tied up with
Gasia.com.
card.
2001
Indian Bank.
42
• The Bank launched its credit card in June through link ups
Corporation had joined the e-cash Forum which has been set
savings account.
sections.
30th.
43
2002
“Oneview”.
for all its customers for an annual fee starting from Rs 10000.The
age, financial goals and risk profile, which includes equity, MFs
44
2003
loans.
Corporation.
Scheme.
2004
45
• The bank has entered into an alliance with Clearing
• Andhra bank had entered into an alliance with HDFC Bank for
providing 85% finance on the on-road price for the car for
seven years.
Association (BMA).
• The bank had launched an online bill payment facility for its
46
2005
2006
2007
2007.
47
Paresh Sukthankar & Mr Harish Engineer as executive
The Companies Act, 1956, the Banking Regulation Act, 1949, governs
the composition of the Board of Directors of the bank and the listing
issued by the bank are listed. The board has strength of nine directors
as on march 31, 2007. All directors other than Mr. Aditya Puri are non-
executive directors. The bank has four independent directors and five
finance, agriculture, small scale industries and other related fields. All
48
Mr. Jagdish Kapoor, Mr. Aditya Puri, Mr. Keki Mistry, Mrs. Renu Karnad
Mr. Arvind Pande, Mr. Ashim Samanta, Mr. Gautam Divan and Mr. C M
Mr. Keki Mistry and Mrs. Renu Karnad represent HDFC Ltd on the board
of the bank.
The Benett & Coleman group on the board of the bank nominates Mr.
Vineet Jain.
No Frills Account
49
Institutional Savings Account
Salary Accounts
- Payroll Account
- Classic Account
- Regular Account
- Premium Account
- Defence Account
Current Accounts
Fixed Deposits
50
- 5 Year Tax Saving Fixed Deposit
- Sweep-in Facility
Demat Account
LOANS
Personal Loans
Home Loans
Gold Loan
Educational Loan
Tractor Loans
51
Working Capital Finance
Mutual Funds
Insurance
Bonds
Knowledge Centre
FOREX SERVICES
Trade Services
RBI Guidelines
Forex Limits
52
CARDS
Credit Cards
Debit Cards
53
- Kisan Card
Prepaid Cards
- ForexPlus Card
- GiftPlus Card
- FoodPlus Card
- MoneyPlus Card
PAYMENT SERVICES
- NetSafe
- Merchant Services
- Prepaid Refill
- BillPay
- Visa BillPay
- InstaPay
- DirectPay
- Religious Offerings
- Donate to Charity
54
BANK ACCESS SERVICES
- NetBanking
- OneView
- InstaAlerts
- MobileBanking
- ATM
- PhoneBanking
- Email Statements
Fixed Deposits
- Sweep-in Facility
By Fixed Deposit you can earn a higher income on your surplus funds
rate of interest.
55
Believe in long-term investments and wish to earn higher
interests on your savings, then it’s the time to invest your money in
our Fixed Deposit and get up to 9.50% on HDFC Bank Fixed Deposit
56
- No penalty for premature withdrawal.
Interest Rates
previous quarter.
57
please note the actual interest rate being applied on the "Confirm"
screen. This screen appears before you confirm your request for
Interest **Senior
Effective
Period Amount Rate (per Citizen Rates
From
annum) (per annum)
Below Rs.15
30 - 45 days 6.00% 6.50% July 3, 2008
Lacs
Below Rs.15
46 - 60 days 6.00% 6.50% July 3, 2008
Lacs
Below Rs.15
61 - 90 days 6.25% 6.75% July 3, 2008
Lacs
Below Rs.15
91 - 99 days 7.00% 7.50% July 3, 2008
Lacs
58
days Lacs
6 months 1
days
6 months 15
days
6 months 17
days
9 months 15
days
1 year 1 day
Below Rs.15
- 1 year 14 8.75% 9.25% July 3, 2008
Lacs
days
59
1 year 15
Below Rs.15
days - 1 year 9.50% 10.00% July 3, 2008
Lacs
16 days
1 year 17
Below Rs.15
days - 2 8.75% 9.25% July 3, 2008
Lacs
years
2 years 1 day
Below Rs.15
- 2 years 14 9.00% 9.50% July 3, 2008
Lacs
days
2 years 15
days
2 years 17
Below Rs.15
days - 3 9.00% 9.50% July 3, 2008
Lacs
years
60
Interest rates are subject to change from time to time. The bank
new FD.
who are Resident Indians are eligible. The special rates are
• The base rate applicable for the tenure for which the
The base rate is the rate applicable to deposits of less than Rs.15
lacs.
61
Eligibility
• Resident Individuals
• Partnership firms
• Limited companies
• Trust Accounts
Deposit.
62
Individuals &
HUF
Payment upto
10% ---- 3% 10.30%
10 lacs
Payment
above 10 lacs
Corporate Education
Tax Rate Surcharge TOTAL
Entity Cess
Payment upto
20% --- 3% 20.60%
1 crore
Payment
above 1 crore
Education
NRO Tax Rate Surcharge TOTAL
Cess
Payment upto
30% ---- 3% 30.90%
10 lacs
Payment
above 10 lacs
Education
Firms Tax Rate Surcharge TOTAL
Cess
Payment less 10% ---- 3% 10.30%
63
than 1 crore
Payment
above 1 crore
Co-operative Education
Tax Rate Surcharge TOTAL
Societies & Cess
Local
10% ---- 3% 10.30%
Authority
If you are exempt from paying tax, you need to present Form 15H
At the end of the financial year, the TDS will be deducted on the basis
of interest accrued on the Fixed Deposit (s) even if this interest has not
been credited.
64
In 2006, it was announced for the first time that Bank fixed deposits
allowed exemption under Sec 80C of the Income Tax Act,1961 subject
• Multiples of Rs.100/-
• No OD or pledge allowed.
65
• In the case of joint holder deposit, the deduction from income
under section 80C of the Act shall be available only to the first
Eligibility
The following can apply for a 5 Year Tax Saving Fixed Deposit
• Resident Individuals
Deposit.
Interest Rates
66
• Interest for re-investment is calculated every quarter, and the
previous quarter.
** Only Senior Citizens / Retired Personnel (60 years and above) who
discounted rate over the standard FD Rate. Please contact the nearest
The following will be applicable for a 5 Year Tax Saving Fixed Deposit
67
• A consolidated Annual TDS Certificate will be mailed to you after
Resident
HUF
Payment upto
10% ---- 3% 10.30%
10 lacs
Payment
above 10 lacs
If you are exempt from paying tax, you need to present Form 15H
At the end of the financial year, the TDS will be deducted on the basis
of interest accrued on the Fixed Deposit (s) even if this interest has not
been credited.
68
Enjoy a high rate of interest along with the liquidity of a Savings
Deposit.
returns.
69
• Choose between a Saving Account or Current Account to link to
business needs.
• Pay back with interest only on the drawn amount, while the
Deposits. Eligibility
who are Resident Indians are eligible for the Senior Citizen rate
70
As per the Finance Bill, 2006, all fees & charges mentioned in the
Tariffs, Charges or Fees Brochures will attract Service Tax @12% &
Education Cess @3% of the service tax amount effective 11th May,
Interest Rates
For the amount withdrawn, the applicable rate is only 2% above the
fixed deposit rate for the period that the money is used.
If your Savings Account has a credit balance, you will also earn 3.50 %
paid into your account quarterly, on the funds existing in your Savings
Account.
In effect, the Super Saver Account ensures that you earn a higher
71
Do you wish to avoid taking overdrafts, and still take advantage of
your Fixed Deposit? Then what you need is a Sweep-In Facility on your
savings account.
Link your Fixed Deposit to your Savings or Current Account and use it
Fixed Deposit. Since deposits are broken down in units of Re 1/-, you
will lose interest only for the actual amount that has been withdrawn.
72
• Only an exact amount required to make up for the deficit in the
Deposits.
Current Account.
73
Fees
If the Fixed Deposit is held for less than 15 days, your interest for the
74
As per the Finance Bill, 2007, all fees & charges mentioned in the
Tariffs, Charges or Fees Brochures will attract Service Tax @12% &
Education Cess @3% of the service tax amount effective 11th May,
75
Finance Asia 'Best Bank and Best Cash Management Bank'
Achievement 2008
CNN-IBN 'Indian of the Year (Business)'
Nasscom IT User 'Best IT Adoption in the Banking Sector'
Award 2008
Business India 'Best Bank 2008'
Forbes Asia Fab 50 companies in Asia Pacific
Asian Banker Best Retail Bank 2008
Excellence in Retail
Financial Services
Asiamoney Best local Cash Management Bank Award voted by Corporates
Microsoft & Indian Security Strategist Award 2008
Express Group
World Trade Center For outstanding contribution to international trade services.
Award of honour
Business Today- One of India's "Most Innovative Companies"
Monitor Group
survey
Financial Express- Best Bank Award in the Private Sector category
Award
Global HR 'Employer Brand of the Year 2007 -2008' Award - First
76
Asia Pacific HRM
Congress:
Business Today 'Best Bank' Award
YEAR 2007
77
Monitor Group
survey
Financial Best Bank Award in the Private Sector category
Express-Ernst &
Young Award
Global HR 'Employer Brand of the Year 2007 -2008' Award - First
Awards - Asia
Pacific HRM
Congress:
Business Today 'Best Bank' Award
Dun & 'Corporate Best Bank' Award
Bradstreet –
American
Express
Corporate Best
Bank Award
2007
The Bombay 'Best Corporate Social Responsibility Practice' Award
Stock Exchange
and Nasscom
Foundation's
Business for
Social
78
Responsibility
Awards 2007
Outlook Money Best Bank Award in the Private sector category.
Banker
Excellence in
Retail Financial
Services
Awards
Asian Banker Our Managing Director Aditya Puri wins the
YEAR 2006
Magazine
Business world Best listed Bank of India.
The Asset Best Domestic Bank.
Magazine's
Triple A Country
Awards
Asia money Best Local Cash Management Bank in Large and
79
Awards Medium segments.
Euro money "Best Bank" in India.
Awards
YEAR 2005
Awards
Asia money Best Cash Management Bank - India.
Awards
The Asian Retail Banking Risk Management Award in India.
Banker
Excellence
Hong Kong- Best Bank India
based Finance
Asia magazine
Economic Times "Company of the Year" Award for Corporate
Awards Excellence.
The Asset Triple Best Domestic Bank in India Region – 2005
A Country
Awards
The Business Best Local Cash Management Bank in India US$11-
Survey
The Business "Best Bank in India" for the third consecutive year in
80
Today-KPMG 2005.
Survey
Economic Times "Most Customer Responsive Company - Banking and
Connect
Customer
Responsiveness
Awards
YEAR 2004
Awards 100m
Asia money Best Local Cash Management Bank in India
Awards >US$501m
Asia money Best Local Cash Management Bank in India 1989-
Awards - 2004
Asia money Most Improved company for Best Management
81
Awards 2004
The Asset Triple Best Domestic Bank in India – 2004
A Country
Awards
YEAR 2003
2003
The Asset Triple Best Domestic Bank in India -2003
A Country
Awards
Business World - One of India's Most Respected Companies
The Business
World Most
Respected
Company Awards
The Asset Best Cash Management Bank
magazine
The Asset Best Trade Finance Bank
magazine
FE-Ernst & Young Best New Private Sector Bank – 2003
Best Banks
82
Survey
Outlook Money Best Bank in the Private Sector – 2003
Business Today Best Bank in India -2003
NASSCOM & Best IT User in Banking -2003
economictimes.c
om – IT Users
Awards
There have been some other proud moments for the HDFC Bank as
London-based Euro money magazine gave us the award for "Best Bank
- India" in 1999, "Best Domestic Bank" in India in 2000, and "Best Bank
2002".
For our use of information technology we have been recognized as a
83
Best Bank" in 2000.
In the year 2000, leading financial magazine Forbes Global named us
in its list of "The 300 Best Small Companies" in the world and as one of
1. Axis Bank
Encash 24
Recurring Deposit
84
Documentation
six months
• A photograph
Trusts • Copy of the Trust Deed
Trustees
85
• Photographs of the members
Interest rate offered by Axis Bank is also nearly same with interest rate
of HDFC Bank but the services offered by different bank are different.
2. ICICI Bank
Fixed Deposit
86
- Wide range of tenures
Documentation
requirements:
• Identity proof
• Self cheque (if the applicant is not visiting the branch for account
opening)
87
address
Bank
Driving License – Book Latest Electricity Bill
embossed
Voter Identity Card with Certificate from the
Term deposits.
Employee Identity Card Original Letter from
residential address of
applicant. Signature of
telephone service
88
service providers (KYC
card connection
ward/equivalent rank
officer, maintaining
cheque
Premium Receipt from
89
company
Certificate by Village
Extension Officer
(VEO)/Village Head or
communication address
and photograph
Bank, while in ICICI Bank; this facility is not available and cannot be
availed.
90
ANALYSIS OF SURVEY CONDUCTED
1.
yes
34%
yes
no
no
66%
91
2.
yes
13%
yes
no
no
87%
92
3.
yes
48% yes
no no
52%
4.
93
customers satified with the services of their banks
don’t answer
5%
no
yes
38%
no
yes
don’t answer
57%
5.
don’t answer
9%
yes
44% yes
no
don’t answer
no
47%
94
6.
don’t answer
5%
yes
34%
yes
no
don’t answer
no
61%
95
7.
don’t answer
8%
yes
no
no yes
don’t answer
38% 54%
8.
96
customers having knowledge thatthere is no penalty in case of
withdrawal of money from FD in times of needs
don’t answer
8% yes
28%
yes
no
don’t answer
no
64%
SUGGESTIONS
Some of the suggestions, which came out by doing the above research
and study, for enhancing and improving the value of savings account
97
Fixed Deposits Penetration can be increased by calling our
proper list of the customers of the bank so, that it can help
fixed deposit.
Penetration.
and services.
branches.
98
In the analysis, it was found that very less people were
implemented.
CONCLUSION
observation recorded is that people are not very keen on buying FDs
mutual funds, shares, etc. and so people think that they are getting
that the bank understands the needs and demands of its customers.
Different people have different needs and HDFC Bank has always tried
to give best possible products and services to the people. That is why;
99
there are so many versatile products and services under different
HDFC Bank have always strived towards excellence and giving top
benefits for its customers. As the HDFC Bank’s four work culture
only thrive and prosper, if it keeps in mind the well being of its
the HDFC Bank and providing them with the knowledge of the various
in the urban, as well as rural areas, which has to be worked upon. More
and more number of branches and value added services like Phone
100
banking, Net banking etc. have to be increased so as more and more
people of the society can avail and get informed of the hassle free
and more people informed of the products coming under the Fixed
BIBLIOGRAPHY
· Marketing Management
2. NEWS PAPERS
· Times of India
· Financial Express
3. WEBSITES
· www.hdfcbank.com
101
www.google.com
102