Learning Outcomes:

1.

Plan and prepare for diagnosis of faults of computer systems

2.

Diagnose faults of computer systems

3.

Repair defects in computer systems and networks

4.

Test systems and networks

A. INTRODUCTION
This unit covers the knowledge, skills and attitudes needed to diagnose computer systems and networks.

B. LEARNING ACTIVITIES

LO 1:

Plan and prepare for diagnosis of faults of computer systems

Learning Content

Computer
System
Errors and
Problems
POST and

Methods

Presentation

Modular/ Self-pace

Trainee will be asked to

read Information Sheet
2.1-1 on Computer System
Errors and Problems

Trainee will answer

Self-check 2.1.1

Compare answers with

the answer key 2.1.1

CBLM on
Diagnosing and
Troubleshooting
Computer System

Trainee will be asked to

read Information Sheet

Trainee will answer

Compare answers with

CBLM on
Diagnosing and

Modular Self paced

Practice

Feedback

Resources

Ti

Error codes
Computer-based
learning

2.1-2 on POST and Error

codes

Self-check 2.1-2

the answer key 2.1-2

Troubleshooting
Computer System

The trainee will be asked

to use the computerbased learning material on
the use POST and error
codes to diagnose
computer problems

Trainee will perform

learning activities in
the
e-learning
material.

Computer auto-feedback

Computer and the elearning material

Trainee will answer self-checks with autofeedback

Lecture/discussion
Presentation

The trainer will discuss the

error beeps using a
presentation material.

Trainer will play

sample error beeps
and ask trainees to
identify the error

Trainer feedback on
trainees responses

Presentation
Material on error
codes and beep
codes

Demonstration

Hand tools
and Their
Uses.

Safety
precautions

Modular/Self-pace

Modular/Self-pace

Read information sheet

2.1-3 on Hand tools and its
uses.

Answer Self-check
2.1-3 on Hand tools
and its uses.

Compare answers with

the answer key 2.1-3.

CBLM on
Diagnosing and
Troubleshooting
Computer System

Read information sheet

2.1-4 on Safety
precautions

Answer Self-check
2.1-4 on Safety
precautions

Compare answers with

the answer key2.1-4

Information Sheet
2.1-4 Self Check 2.1-4
Answers Key 2.1-4

Modular/ Selfpace

Read Information Sheet

2.1-5 on Diagnostic Tools

Lecture/discussions

The trainer will discuss

Diagnostic Tools using a
presentation material

Computer
System
Diagnostic
Tools

Compare answers with

the answer key. 2.1.5

CBLM, Presentation
on Diagnostic Tools

Computer
The trainer will
demonstrate how to use
the diagnostic tools
Demonstration

LO 2:

Answer Selfcheck2.1-5

Evaluate performance
using performance criteria
checklist 2.1-5
The trainee will be
asked to Perform
Task Sheet 2.1-5 on
how to use the
software diagnostic
tools

The Trainee will be

asked to Perform
Task Sheet 2.1-6 on
How to use hardware
diagnostic tools.

Evaluate performance
using performance criteria
checklist 2.1-5

Answer Self-check
2.2-1 on Parts
and functions of
computer system

Compare answers with

the answer key 2.2-1.

Diagnose faults of computer systems

Parts and
functions of
computer

Modular/Self-pace

Read information sheet

2.2-1 on Parts and
functions of computer
system

CBLM on Diagnosing
and Troubleshooting
Computer System

system

Software
( operating
system,
application
software)

Electrical
theory

Technique
s for
diagnosing
computer
system

Modular/Self-pace

Modular/Self-pace

Modular/Self-pace

Demonstration

Read information sheet

2.2-2 on Parts and
functions of computer
system

Answer Self-check
2.2-2 on Parts and
functions of computer
system

Compare answers with

the answer key 2.2-2

Read information Sheet

2.2.3 on Software
( operating system,
application software)

Answer Self-check
Sheet 2.2.3 on
Software ( operating
system, application
software)

Compareanswers with
the answer key 2.2.3

Read information on
Electrical theory 2.2.4

Answer Self-check
2.2.4 on Electrical
theory

Compareanswers with
the answer key 2.2.4

Read information sheet

2.2-6 on Techniques for
diagnosing computer
system

Answer Self-check
2.2-6 on Techniques
for diagnosing
computer system

Compareanswers with
the answer key 2.2-6

Trainer will demonstrate

how to diagnose
Hardware
components
2.
Software
components

Evaluateperformance
based on Performance
Criteria Checklist 2.2-6

CBLM on Diagnosing
and Troubleshooting
Computer System

CBLM on Diagnosing
and Troubleshooting
Computer System

CBLM on Diagnosing
and Troubleshooting
Computer System

CBLM on Diagnosing
and Troubleshooting
Computer System

CBLM on Diagnosing
and Troubleshooting
Computer System

1.

Trainees will be asked to

view a demonstration of
how to diagnose computer
system

Trainees will
perform Task Sheet
2.2-6 on how to
diagnose computer
system.

Desktop Computer

Video Presentation
Video

LO 3 Repair defects in computer systems and networks

Handling
Computer
components

Modular self-paced

Demonstration

Trainee will be instructed

to read information sheet
2.3-1 on Handling
Computer Parts

Answer self-check
2.3-1

Trainer will demonstrate

how to replace computer
components such as:

Trainee will Perform

Task Sheets on how
to replace defective
microprocessor

1.
2.
3.
4.
5.

1.
Microprocessor
2. Memory
3. Video card
4. Network
card
5. Hard disk

Trainee will be asked to

view a video presentation
on how to replace
defective parts such as:
Video Presentation

1.
Microprocessor
2.
2. Memory
3.
3. Video card
4.
4. Network
card

Compare the answers to

the answer keys 2.3-1.

CBLM on Diagnosing
and Troubleshooting
Computer System

Desktop PC,
Multi tester,
LAN tester,
screw drivers,

Task Sheets on
replacing defective

anti-static mat
antistatic wrist wrap

Microprocessor
2.3-1
Memory 2.3-2
Video Card - 2.3-3
Network card -2.3-4

Evaluate performance
using the Performance
Criteria Checklists

Hard disk

Hard disk -2.3-5

Peer observation

Basic
Network
Diagnostic
and Repair

Modular/Self-paced

Demonstration

The trainee will be asked

to observe as the other
trainee is performing the
tasks required.

Read information sheet

2.3-2 Basic Network
Diagnostic and Repair

Answer self-check
2.3-2 Basic Network
Diagnostic and
Repair

The trainer will

demonstrate how to
diagnose and repair
computer networks

Perform the Task

Sheet 2.3-7 on how
to diagnose and
repair basic network

Compare the answers to

the answer keys 2.3-2

LAN tester, screw

driver, computer,
switch hub, wifi router,
network printer
Evaluate performance
using the Performance
Criteria Checklist 2.3-7

Video Presentation

Trainee will view video

presentation on how to
diagnose and repair
networks

Trainee will be
asked to perform
Task Sheet 2.3-7 on
how to diagnose and

CBLM on Diagnosing
and Troubleshooting
Computer System

repair computer
networks

Power
supplies

Modular/self paced

Read information sheet

2.3-3 on Power Supplies

Answer self-check
2.3-3 Supply

Compare the answers to

the answer keys 23-4.

Demonstration

The trainer will

demonstrate how to
diagnose and repair power
supplies

Trainee will be
asked to perform
Task Sheet 2.3-8 on
how to diagnose and
repair computer
power supplies

Evaluate performance
using the Performance
Criteria Checklist 2.3-8

Multi-tester, screw
driver, soldering gun,
soldering iron, power
supply

SESSION PLAN
Sector

Information Communication Technology

Qualification Title

Computer Hardware Servicing NC-II

Unit of Competency

Diagnose and troubleshoot computer systems

Module Title

Diagnosing and troubleshooting computer systems

LO 4 Test Systems and Networks

Guidelines
for testing

Modular Self-

Read all information

sheet 2.4-1

Answer self-check

Compare the
answers to the answer

CBLM on Diagnosing
and Troubleshooting

computer
system

paced

Demonstration

Guidelines for testing

computer system

The trainer will

demonstrate how to
test computer system
and network.

2.4-1

keys 2.4-1.
Computer System

The trainee will

perform Task Sheet
2.4-1 on how to test
computer system and
network

Evaluate
performance using the
Performance Criteria
Checklist 2.4-1

CBLM on Diagnosing
and Troubleshooting
Computer System

Computer system
and network

Network
Information
Sharing

Modular Selfpaced

Demonstration

Read Information
Sheet 2.4-2 Network
Information Sharing

The trainer will

demonstrate how to
Share Information to
different computers in
the network.

Answer self-check
2.4-2

Compare work with

the procedural
checklist 2.4-2

CBLM on Diagnosing
and Troubleshooting
Computer System

Trainees will perform

Task Sheet 2.4-3 on
Sharing information
to different computers
in the network.

Evaluate
performance using the
Performance Criteria
Checklist

CBLM on Diagnosing
and Troubleshooting
Computer System

Computer system
and network

C. Assessment Plan :

Written Test : Written test on the knowledge contents on Diagnostic and Troubleshooting Tools, OHS, Parts and Functions of Computer System and Network
Electric Theory
Performance Test: Diagnosing and Troubleshooting computer system and networks

Interview: To follow-up demonstration and the dimensions of competency.

D. TEACHERS SELF-REFLECTION OF THE SESSION

When the session plan was first used, it was observed that peer observation and peer mentoring is a very effective method because trainees learned faster wh
learning from those who just discovered how the skill is to be done. The trainees discussed their experiences as they observe others. In the process they learne
from each other.

More activities for self-discovery maybe planned for trainees ages 18 to 21 but they also need an experienced peer because they tend to destroy more materials