Gabriel Kovalezyk Manera

Brazilian, 20 Years
Street Jos Casemiro De Castilhos, N 210
Esteio Rio Grande Do Sul RS
Mobile: +55 (51) 8214-3161 / E-mail: gabriel.manera@hotmail.com
LinkedIn: https://br.linkedin.com/in/gabrielmanera

Profile
Currently studying analysis and development of systems with more than four years of experience in
Network Management of Linux and Windows, Servers support, large enterprise applications management
and support. All these experiences have been done in multinational technology companies.
I have intense experience with processes related to management of incidents and requests, network
security and high ability in networks and servers, supporting users and external teams in Brazil.
Already done several courses related to database, such as modeling and management of ETL processes,
management of Oracle Databases 11g and 12c, SQL Server database administration and relational
database modeling.

Objectives
As my main career goal, I would like to work with administrative tools or data modeling, focused on Oracle
database and/or SQL Server.

Academic Education

Analysis and Systems Development - Unisinos - Sao Leopoldo (Studying)

Computer Technician - Ulbra - Sao Leopoldo (Completed / 2009-2012)

Certifications and Courses

SQL language and introduction to database modeling, lasting 20 hours, Unisinos.

Language PL/SQL, lasting 20 hours, Unisinos.
Database Administration, Oracle I and II, lasting 60 hours, institution Target Trust.
Oracle Database Tuning, lasting 24 hours, institution Target Trust.
Development and creation of Zabbix monitoring environments, Unirede Solues Corporativas.
Business intelligence, lasting 20 hours, Unisinos.

Languages

English (2013 - 2017) CCAA

Professional Experience
2013-11/Currently - HCL Technologies
Position: Bilingual Support Analyst

Support to SAP applications (SAP FI and SAP HR).

RMAN Backups (Oracle 11g).
Management and support for Active Directory (account creation, password change, rules
management).
Cloud Services administration.
System Center Configuration Manager administration (SCCM).
Resolution of Linux and Windows environments alerts.
Support for multiple ticket tools. (OTRS, CA, SNOW).
Support to users at many countrys in the service of servers and network (Windows and Linux).
Configuration telephone extensions (Avaya and Cisco).
Opening and closing Tickets in English.
Analysis and advanced troubleshoots to solve network problems (WAN and LAN).

2013-07/2013-11 Unirede Solues Corporativas

Position: Network Administrator

Operator of the production and development environment monitor, process monitoring with Zabbix
NOC tool.
Customer Service via headset.
Resolution of alerts in the services of the Linux and Windows environments.
Support users across the country on servers and networks from shopping services.
Nightly releases in PRD and HML.
LDAP support
Monitoring WAN and LAN of some customers.
Creation of the presentation of results spreadsheets.

2013 - 01/2013 - 07/ Estgio Unirede Solues Corporativas

Position: IT Intern

Administration of Linux and Windows servers with DNS services, DHCP, Proxy, Samba and
Firewall (PFSENSE), monitoring of BKP and Internet links (WAN) routines.
Active Directory Management and file system.
Support to users.
Service Field Call and remote calls.