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The Customer
Headquartered in Dallas, Texas, Carreker
Corporation provides comprehensive
software and strategic consulting services to the nancial industry. Carrekers
mission is to assist nancial institutions
in turning their payment systems, processing, and customer relationships into
revenue producing eFinance centers.
Carreker has consulting relationships
with 70 of the top 100 U.S. banks and
20 of the top 20 U.S. banks.
www.carreker.com
Computing Environment
Database: Oracle 8
Hardware: Sun/Unix
PeopleSoft Products
PeopleSoft CRM
PeopleSoft CRM HelpDesk
PeopleSoft CRM Sales
PeopleSoft CRM Support
PeopleSoft Human Resources
Management
PeopleSoft Financials
PeopleSoft Financial Management
PeopleSoft Project Management
PeopleSoft Travel and Expense
Management
PeopleSoft Enterprise Performance
Management
PeopleSoft Customer, Supplier,
Employee Portal
Along with the PeopleSoft Internet Architecture, Carreker was also interested in
PeopleSoft 8 CRMs ability to leverage information across the entire enterprise.
Faris says, Today, we have a CRM system in place that is not integrated. There
is no way to easily merge multiple sets of data together to make sure we are getting all
the information from a single source. By choosing PeopleSoft 8 CRM, we are going to
get one comprehensive solution with a single source for all customer and employee
information. That is critical to our business.
Access to a single source of customer information will enable Carreker to get a
consistent understanding of its customers. Faris says this comprehensive view will
allow the company to build and maintain quality customer relationships by interacting with customers based on their requirements.
Not only will we be able to give employees a 360 degree view of customer information and interactionseverything from the initial proposal, to creating a contract,
to implementing the solution, to providing ongoing supportbut, well also be able
to pinpoint opportunities to cross sell and upsell, Faris adds.
Prole
Services Partner
PeopleSoft Consulting
PeopleSoft eCenter
For a company experiencing extreme growth, the ability to examine performance and
drive protable relationships is key to continued growth. PeopleSoft 8 CRMs
PeopleSoft, the PeopleSoft logo, PeopleTools, PS/nVision, PeopleCode, PeopleBooks, and Vantive are registered
trademarks, and PeopleTalk and People power the internet. are trademarks of PeopleSoft, Inc. All other company
and product names may be trademarks of their respective owners. The information contained herein is subject to
change without notice. Copyright
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