SANDRA LENOIS

P.O. Box 353 Toquerville, UT 84774 (435) 635-5720 or (435) 467-5720 sandra@infowest.com

SUMMARY

OF

QUALIFICATIONS

Dedicated human resources professional with practical understanding of business needs and naturally driven to
improve morale, decrease turnover, and improve productivity while cooperatively working with other executives
to translate business strategies into HR actions that drive business results. Recognized by company leadership
and peers as a smart, industrious, tenacious, and decisive visionary leader.
Strong verbal and written communication skills
Dynamic interpersonal, organizational, and teamwork skills
Manage Human Resources as a value-add, not a resource drain
Results-driven analytical, problem solving and reasoning skills
Balanced strengths in careful listening and decisive action taking
Adept at effectively balancing organizational and employee needs
Committed to producing results above and beyond whats expected
Able to work well with others in both supervisory and support staff roles
Proven ability to initiate, organize, and successfully follow through on projects
Budget Administration/ Reporting

AREAS OF EXPERTISE
Policy Design & Administration

Employee Recruitment & Retention

Program Assessment/ Change

Compensation & Benefit Programs

Development and Training Programs

RELEVANT SKILLS & EXPERIENCE

Human Resource & Marketing Management

Compiled and published personalized employee policies and procedures

Streamlined an effective employee candidate screening, hiring, and onboarding
Addressed and resolved employee challenges and potentially volatile situations
Established and maintained secure operational processes and electronic filing system for HR records
Developed and implemented successful strategic human resource management strategies and protocols
Advised managers in regards to terminations; conducted, processed, and analyzed exit interview for
turn-over trends

Marketing Management

Increased target-market publication sales by 42% through designing and launching new marketing
strategies
Planned and led execution of online and email advertising campaign that substantially increased
monthly revenue

Customer Service & Client Development

Solid understanding of service as the product of the total organizational process

Successfully maintained and increased client base by designing and implementing strategic customerretention projects
Accustomed to working in fast-paced environments with the ability to think quickly and successfully
handle difficult clients

Supervision & Administration

Developed realistic and workable budgets of up to $600,000 for departments, projects, and events
Built strong interdisciplinary teams working towards a corporate goal with a common spirit of loyalty,
enthusiasm, and pride by implementing regular staff meetings, improved training, and incentives
Able to resolve in-depth queries or problems in a methodical manner independently and with
internal and external business partners to find appropriate resolutions in a timely and
professional manner

Software Proficiencies (PC & Mac)

Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, OneNote, and Outlook), Adobe
Photoshop, Adobe Acrobat X Pro, QuickBooks Pro, FileMaker Pro, OfficeReady, Skype, and Palo Alto
Software

Familiar with Adobe InDesign, PageMaker, Flash, Dreamweaver, and Illustrator; WordPerfect,
Microsoft Access, SmartDraw, AWeber, FormTool 6, Camtasia, Snagit, Easy Pay Direct Gateway;
Google Docs; CorelDraw, and Corel Painter

WORK HISTORY
2014 2015

Director of Human Resources, and

Assistant Director of Operations

Business Support Center/2:20 Marketing Group,

(dba Xurli) St. George, UT

2005 2014

Owner/General Manager

Alliance Business Partners, Toquerville, UT

2006 2008

Event Planner/Coordinator

Downtown Thursday Night, St. George, UT

1994 2005

President/General Manager

Elite Marketing Services, Inc., St. George, UT

EDUCATION
Current educational goal is to earn Doctorate as Industrial/Organizational (I/O) Psychologist
2016

Industrial & Organizational Psychology (MA)

(Expected Completion June 2016)

Argosy University, Pittsburgh, PA

(Current GPA 3.94)

2014

Bachelor of Business Administration (Human

Resources & Marketing)

South University, Savannah, GA

(Graduated Suma Cum Laude)

2009

Certificate of Completion Business

Administrative Support

Dixie Applied Technology College,

St. George, UT

2008

Certificate of Skill Competency Digital Design

Specialist

Dixie Applied Technology College,

St. George, UT

2008

Certificate of Proficiency Office Support

Specialist

Dixie Applied Technology College,

St. George, UT

COMPLETED WORKSHOPS

PROFESSIONAL DEVELOPMENT

AND

Achieving Success through Human Relations Skills Building Strong Customer Relations Leadership
Training for Managers Management & the External Environment Dale Carnegie Sales Training
Sales & Leadership Advantage Leadership through Quality Account Management-Selling System

A F F IL IA T IO N S
American Society of Training and Development
Society for Human Resource Management

National Human Resources Association

Society for Industrial and Organizational Psychology

The American Association of University Women (AAUW)

P A S T C O M M U N IT Y I N V O L V E M E N T
Member of the Board of Directors

Hurricane Valley Chamber of Commerce; St. George

Exchange Club

President

Hurricane Valley Chamber of Commerce

Secretary

Rotary Club Hurricane Valley, Utah, USA (Charter

Member); Rotary Club St. George, Utah, USA; and the Dixie
Rotary Bowl

Advisory Committee Member

SmartUtah (Utah Economic Development)

Ambassador Committee Member

Twisters (Hurricane Valley Chamber of Commerce):

Sunshiners (St. George Area Chamber of Commerce)