Management and

Organisation Development

PRESENTATION EXERCISE SAMPLE (Participant)

Goal
Its Monday morning. You are a team leader and have to solve or manage
several problems and issues.

Time Available
30 minutes

Tools
Action plan
Writing material

Role Play
Its Monday morning. You are back from your week-end and have to settle
different issues:
1. Two drivers have just called to inform that they are ill and will not come.
2. The holiday planning is lagging behind; there are too many employees
who still have unused vacation days which they must take this year.
3. An inventory of the scanners must be performed (control of all articles
returned and in stock, verification of serial numbers, etc.)
4. The train has arrived 2 hours late, which has caused truck arrivals to be
delayed by 70 minutes this morning.
5. The hangar is dirty and you must organize a meeting with the cleaning
service company.
6. An important customer complains about frequent delivery delays and
the quality of commercial services. He wants an action plan to be set up
in order to deal with this problem.
7. Your monthly staff report must be handed out to the Chief HR Officer
today before 1 p.m.
8. One of the main delivery routes will be completely closed to traffic
from 2 p.m. to 4 p.m., due to the passage of a regional bicycle race.

Pro Mind Consulting 2011

Management and
Organisation Development

PRESENTATION EXERCISE SAMPLE (Action Plan)

Please fill in the action plan below, by sorting out the issues by order of
importance while explaining your reasons.

Item n

Priority Level: High /

Medium / Low

Why have you decided to do

this?

1
2
3
4
5
6
7
8

Pro Mind Consulting 2011

Management and
Organisation Development

PRESENTATION EXERCISE SAMPLE (Assessor)

Goal
Assess the effectiveness of your action plan.

Time Available
30 minutes time for the participants examination (preparation of the action
plan).
15 minutes for the assessment of the action plan.

Documentation
2 Participant sheets (Presentation / Action plan)
2 Assessor sheets (Presentation / Assessment sheet)

Assessed Skills

Decision-making / Judgment
Sense of initiative
Dynamism in the execution of tasks
Communication skills
Passion for customers
Planning & Organization
Job-related knowledge / skills

Indications
You have to assess the above mentioned skills by examining the participants
action plan.

Pro Mind Consulting 2011

Management and
Organisation Development

PRESENTATION EXERCISE SAMPLE (Assessment FORM)

Grading system
4 = Excellent (lies above the job requirements)
3 = Good (meets the job requirements)
2 = Weak (lies below the job requirements)
1 = Unacceptable (lies far below the job requirements)

SKILLS

1 2 3 4

Personal skills
Self-confidence
Showing great confidence in ones ability to succeed
in order to act according to ones personal
convictions.
Decision-making Judgment
Ability to correctly choose among several
alternatives and to show judgment under uncertain
conditions.
Sense of initiative
Ability to welcome all ideas that can add value to
the activity, adopt them and implement them.
Taking initiatives in order to reach goals and go
beyond them, even if it is not asked.
Relational skills
Communication skills
Ability to express clear and concise thoughts in due
time, whether orally or in writing. Ability to adapt
ones speech to the audience and its expectations.
Professional skills
Passion for customers
Commitment
to
the
identification
and
understanding of what customers want, to make it a
priority. Anticipating needs and providing solutions
to both internal and external customers in a
courteous, friendly and honest way.
Planning / Organization
Implementing action plans for oneself and others, in
order to reach specific goals. Setting priorities and
following the action as it unfolds. Ensuring a followup.
Job-related knowledge / skills
Disposing of a high level of job-related knowledge.
Assimilating and quickly applying all knew
information regarding the work.

Pro Mind Consulting 2011

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