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Productivity Paradox:
Productivity paradox is defined as the state in which firms have rich perceptions of
productivity improvements but gain very little from such improvement.
Or
The productivity paradox (also known as the Solow paradox or sometimes the Solow
computer paradox) is the theory that computers have contributed negligibly to
productivity.
Explanation:
The paradox is the “discrepancy between measures of investment in information
technology and measures of output at the national level.” It was widely believed that
office automation was boosting labor productivity (or total factor productivity). However,
the growth accounts didn't seem to confirm the idea.
Much of the problems lie in these “rich perceptions” that executives experience. For
example firms make visible improvements in their plant layout and cut inventory by half.
In other cases, they rationalize work force and capacity investments and visibly improve
maintenance. Despite all these, they don’t see either bottom-line or top line
improvements. We identify productivity paradox when one or more of the following exist
in an organization.
• Getting unstuck with inappropriate understanding of the term productivity
• Incompatibility between performance reports and ground realities.
• Excellent performance in some parameters but not in “order winning”
• Cashless profits and profitless turnover.
Redistribution:
IT may be beneficial to individual firms, but unproductive from the standpoint of the
industry as a whole or the economy as a whole: IT rearranges the shares of the pie
without making it any bigger.
Measurement problems:
Output Mismeasurement:
The positive impact of IT on variety and the negative impact of variety on measured
productivity have been econometrically and theoretically supported by Brooke (1991).
He argues that lower costs of information processing have enabled companies to handle
more products and more variations of existing products. However, the increased scope
has been purchased at the cost of reduced economies of scale and has therefore resulted
in higher unit costs of output. For example, if a clothing manufacturer chooses to produce
more colors and sizes of shirts, which may have value to consumers, existing productivity
measures rarely account for such value and will typically show higher "productivity" in a
firm that produces a single color and size. A higher price in industries with increasing
product diversity is likely to be attributed to inflation, despite the real increase in value
provided to consumers.
Input Mismeasurement:
If the quality of work life is improved by computer usage (less repetitive retyping,
tedious tabulation and messy mimeos), then theory suggests that proportionately lower
wages can be paid. Thus the slow growth in clerical wages may be compensated for by
unmeasured improvements in work life that are not accounted for in government
statistics.
A related measurement issue is how to measure IT stock itself. For any given amount of
output, if the level of IT stock used is overestimated, then its unit productivity will appear
to be less than it really is.
To the extent that complementary inputs, such as software, or training, are required to
make investments in IT worthwhile, labor input may also be overestimated.
End-user development (EUD) is a research topic within the field of computer science,
describing activities or techniques that allow people who are not professional developers
to create or modify a software artifact. A typical example of EUD is programming to
extend and adapt an existing package (e.g. an office suite).
Decision Support Systems (DSS) are a specific class of computerized information system
that supports business and organizational decision-making activities. A properly designed
DSS is an interactive software-based system intended to help decision makers compile
useful information from raw data, documents, personal knowledge, and/or business
models to identify and solve problems and make decisions. database management system,
An interface to aid the users interaction with the computer system and to assist in analysis
of outcomes, A library of potential models that can be used to forecast the possible
outcomes of decisions.
Strategic system:
Time lag:
An interval of time between two related phenomena (such as a cause and its effect) is
time lag. Time during which some action is awaited; "instant replay caused too long a delay"; "he
ordered a hold in the action.
Another explanation for the paradox is that the benefits from IT can take several years to
show up on the bottom line. The idea that new technologies may not have an immediate
impact is a common one in business. For instance, a survey of executives suggested that
many expected it to take at much as five years for IT investments to pay-off. This accords
with a recent econometric study show that there is lags of two to three years before the
strongest organizational impacts of IT were felt. In general, while the benefits from
investment in infrastructure can be large, they are indirect and often not immediate.
The existence of lags has some basis in theory. Because of its unusual complexity and
novelty, firms and individual users of IT may require some experience before becoming
proficient.
Mismanagement:
A poorly managed activity in an organization is mismanagement. A mismanaged
operation fails to achieve its goals, is extremely wasteful, and is generally indicative of
administrative procedures that are not well thought out and directed for e.g. Using the
Canadian banking industry as an exemplar of a highly institutionalized financial services
industry, demonstrates the utility of institutional theory in understanding the origins,
nature and dynamics of powerful institutional pressures of conformity. Calls this
conformist strategy “mismanagement”.
On the whole, IT really is not productive at the firm level. The investments are made
nevertheless because the decision-makers aren't acting in the interests of the firm. Instead,
they are increasing their slack, building inefficient systems, or simply using outdated
criteria for decision-making.
Q 2: what is business case? How to write an effective business case?
A: Business case:
Title Page:
The title page is the first impression a reader gets of a business case. Make sure it is neat
and orderly, simple, balanced and easy to read. It contains the:
• Title of project
• Project designation (number, location, etc.)
• Name of organization
• Date of approval by organization.
Table of Contents:
The table of contents lists the major headings in the business case, and the page on which
each is found. Remember to number the pages in the document. While it is the last
section completed, it is placed immediately following the title page.
This is your first and most important selling tool. It is where you create the critical first
impression of the project, so it is important to summarize the most important elements of
the project in a concise and compelling manner.
Mission Statement:
What, precisely, will be achieved by completing the project? State the objectives clearly;
one short statement for each, without accompanying arguments or documentation. These
appear in the body of the report and in the project summary. It should be clear to the
reviewer, however, how these objectives relate to the objectives of the funding program.
Performance Measures
Performance measures evaluate the success of the project. They indicate how the project
will meet the objectives listed at the beginning of the business case. The business case
will:
Needs Assessment:
The needs assessment analyses the problem and explains why the problem needs to be
corrected. It provides the information as to whether the project should be undertaken at
all. The report, in abbreviated form, becomes part of the business case.
Technical Analysis:
The technical analysis outlines the technical information used to make the decision, and
tells why the proposal represents the best or most cost-effective solution. It describes:
The work plan spells out the terms that will form the basis of any contracts, including the
jobs to be done, the time frames and milestones. It could help the project manager if you
include the evaluation criteria for each step or milestone here. Name those responsible for
managing the project and contracts as soon as they are known.
Financial Plan:
The financial plan shows how the project will be financed and how returns, if any, will be
credited. Give an explanation of why program funding is necessary and how funds will
be used in the introductory paragraph. This will show up again in the project budget.
Elements of a financial plan include:
• detailed budget
• Sources of funding (donations, partners, grants, etc.)
• funds expected from targeted program
• in-kind (non-cash) contributions
• returns from project performance (with time)
• operating and administrative costs
• Cash flow statement.
Capital Asset Management Plan:
Partner Profile:
Partners may be any parties with a vested interest in the project who are contributing
significantly to its success. The most effective partners are those that contribute
financially to the project.
Appendix:
Appendices are pertinent documents that show support for or give validity to the project.
They include:
Generation of the Business Case should not be mechanical. Indeed, the case must
demonstrate that: the issues have been thought through, the full benefits will be realised
on time, any technical aspects have been thoroughly evaluated and costed, and track and
measure their achievement.
(For any IT project it is unlikely that any significant proposal would be submitted to the
Executive Management Team for approval without both the business sponsor and the
head of IT agreeing on the merit of the proposal.)
A business case should contain some or all of the following information types (depending
on the size, timing, scale and availability of information):