Beruflich Dokumente
Kultur Dokumente
8 Sue Circle
Smithtown, CA 08067
909-555-5555
john.donaldson@emailexample.com
Date
George Gilhooley
XYZ Company
87 Delaware Road
Hatfield, CA 08065
Dear Mr. Gilhooley,
I am writing to apply for the programmer position advertised in the Times Union. As requested, I
am enclosing a completed job application, my certification, my resume, and three references.
The opportunity presented in this listing is very interesting, and I believe that my strong technical
experience and education will make me a very competitive candidate for this position. The key
strengths that I possess for success in this position include:
Thank you for your time and consideration. I look forward to speaking with you about this
employment opportunity.
Sincerely,
Signature (for hard copy letter)
Sincerely,
(signature)
Jessica Cenadoza
Application Letter Writing Tip: When intending to submit a hard copy of your application letter (and resume),
make sure that you send it in a strict business letter format. Remember that your application letter not only
speaks of your skills and accomplishments. It also shows how effectively you can communicate. Therefore,
make it a point to impress your potential employer by writing a grammatically correct, perfectly spelled and
properly punctuated application letter.
Alvin C. Marfal
7194 Marcelo Ave
Paraaque City, Metro Manila 1700
Mobile: +63 929 XXX XXXX
In my previous role, I successfully supported an office of 100 personnel. In this position I honed
my interpersonal skills through customer service, clerical responsibilities (in-phone, telephone,
and electronic correspondence), and by assessing and responding to the various tasks a vibrant
work environment brings. I look forward to learning the needs of your organization and providing
quality service for clients and employees alike.
I believe that I possess the temperament and experience to excel in this position. Not only am I
well organized but I have a passion for creating positive and productive work environments.
Through observation and asking detailed questions I believe that I will have a significant impact
on the daily operations of Acme Investments.
I look forward to hearing from you about the progress of my application. If you have any further
questions or require any additional documentation, please contact me using the above
information. Thank you for your time and consideration.
Respectfully,
Harold Waybird
Why do you want to work as a receptionist here, and not in other hotel (company)?
This job is repetitive. What would motivate you to do it well every day?
What do you think are the responsibilities of the receptionist in our hotel (company)?
Can you work with MS Office? What other programs can you use?
Why do you think people decide to stay in our hotel (do business with our company)?
On a scale from one to ten, how would you rate an importance of a receptionist, if we talk about overall
impression of a guest?
Imagine a situation that one of the guests tried to start relationship with you. What would you do? How
would you react?
Can you work night shifts? Would you mind working twelve hours a day?
What languages can you speak? Can you greet me in these languages?
Imagine there is a client calling. He wants to book twenty rooms for forty people. But we have only ten
rooms available. What will you do in this case?
Why should we choose you and not one of the other applicants?
If a guest accused you of bad service, what would you do? How would you solve the conflict?
Receptionist is a popular job all around the world. For some people it is
simply a convenient job in a nice place, for some others it is a dream job. But why do YOU want to get it?
When describing your job preferences in an interview, you should belong to the second group, or at least have
a good explanation. Recruiters have to feel that it is a job you would love to have, not just a job you simply
need... But how to convince them about that?
job. Oppositely, if you look bored, not interested or even sad, you can hardly expect to make any good
impression. And in your words, try to focus on the following things:
Your abilities and predispositions to be a good receptionist (e.g. good communication skills)
Sample Answers
I always wanted to work as a receptionist. This was my childhood dream. I really like the hotel
environment and I enjoy talking to different people. This makes me happy in my daily life and that is why I
prefer to work as a receptionist.
I believe I can do a really good job as a receptionist. Other people enjoy talking to me, I have good
understanding for the needs of the others and on the top of that, I speak two foreign languages. I believe I can
deliver a great added value to both employers and clients as a receptionist.
Next Questions:
This Job Is Repetitive. What Would Motivate You to Do It Well Every Day?
Hotel (Company)?
Recruiters ask this one to find out if you really care about their hotel (business),
or if it is just another job interview for you. They also see if you can identify their institution on the
market and value it brings to both employees and clients.
You know, nearly all people in hotel and company management are pretty proud on their institutions.
They know a lot about it and typically consider it to be the best on the market. While it can be very far from the
truth, you shouldnt point it out in an interview. Oppositely, this question is your chance to stroke their ego a
little and to spare a compliment or two.
Some people have to deal with new tasks every day in job. But not
everyone needs new challenges to stay motivated in work. Ideal receptionist should prefer routine jobs. This
should be your main argument in an interview. Good feeling from a well done job can resonate in your
answer too, as well as other factors of motivation.
Or alternatively, you can express an opinion that you do not consider job of a receptionist as repetitive.
There are new guest all the time, new challenges, and after all, you strive to improve your working performance
all the time, so routine is out of question :). Lets have a look at few samples.
Good answers
To be honest, I prefer routine to creativity. Once I learn to do my stuff, I do the job well and have good
feeling from doing it. Jobs where you have to learn new things every day are not really a good choice for me.
Once I learn to do my tasks, I enjoy doing it and can do it on a high level day after day, without any serious
drop in motivation.
Good relationships on the workplace motivate me. If I enjoy time spent with my colleagues, if I feel like a
member of a hard-working team, it makes me happy and motivated to work hard all the time. It does not matter
if the job is repetitive.
From my point of view, this job is not repetitive. I know that receptionists do the same things again and
again, every single day. But there are problems you need to solve and new guests you talk to every day. Many
different things happen on a daily basis. From my point of view, this job is fun to do, not a repetitive one. Some
tasks may be repeated every day, but it doesnt make the time in work boring.
Special Tip: Did you like the answers? And what about multiple brilliant answers to all twenty five most
common receptionist interview questions and unique interview strategies? Youll find it in our Receptionist
Interview Guide. Thank you for checking it out!
Can You Work with MS Office? What Other Programs Can You
Use?
Times have changed, we use computers everywhere. Each and every receptionist
has to work with it on a daily basis. As an ideal applicant for this position, you should have a sound
knowledge of MS Office, including Word, Excel, PowerPoint and Outlook. What more, you should be able to
work with the internet quite well. All in all, a decent computer intelligence is virtually a must for every single job
candidate.
However, do not get fooled with the simplicity of the question. First of all, your answer should be longer than
just few words, saying you can work with it. You should elaborate on it with explanation of your experience.
Sample answer
I have been working actively with MS Word and Ms Excel for eight years, at school and at work. I can do
pretty much everything in Word and can create good charts and presentations in Excel and PowerPoint. On the
top of that, I am an experienced user of various scheduling and booking programs, such asBooking
Pro and Best Scheduler. I am sure I will quickly learn to work with all the programs you use here.
If you really can work with MS Office and use its functionality
If you are stressed, or oppositely calm and focused, while completing the tasks
A simple exercise actually tells a lot about your readiness to do the job. As you can guess, if you say you are
skilled with MS Office and then can not accomplish the task given to you in an interview, they will not hire
you. They will doubt everything you said because of that. Therefore, I suggest you to either practice with
MS office prior to the interview, or to say that you work with these programs, but do not consider yourself an
expert. In such a case, a little lapse in a practical test will be forgiven.
Next Questions:
Can You Work Night Shifts? Would You Mind Working Twelve Hours a Day?
Sample Answers
I would say 10. Receptionist is the first, and the last, person guests talk to. If she makes a good first
impression, it will be easier for the other staff members to carry on it. On the other hand, if she makes a wrong
first impression, everyone else will be in trouble.
I would give her ten. I believe that in a good hotel everything has to be perfect. From start to finish.
Receptionists, maids, waitresses, everyone has to do the job well, so the guests have no reason to complain
and oppositely, they will come back again. I act in my job according to that. Even if I had a bad day in personal
life, I would never let it to influence my performance in work.
Next Questions:
Can You Work Night Shifts? Would You Mind Working Twelve Hours a Day?
Can You Work Night Shifts? Would You Mind Working Twelve
Hours a Day?
I would not mind working twelve hours a day. In my previous job it was not uncommon that I worked even
for fourteen hours a day sometimes. So I am used to do it and am able to stay focused for a long time.
Next Questions:
Sample answers
Twenty rooms is a lot and we should not lose the client. On the other hand, we can not cancel the
reservations of other guests, because everyone is important and each guest can share both positive and
negative feedback on the hotel. Therefor I would probably say to the client that I have to check the availability
for him and that I will call him back in ten minutes. I would go to the manager and discuss with him the options
we have.
I would strongly apologize and say that we had only ten rooms available. However, I would recommend
the following solution: He takes ten remaining rooms in our hotel, and I take care of the reservation of ten other
rooms in a hotel nearby (or in a partnering hotel). I am sure I would find one with ten rooms available and book
a place for remaining guests there. Doing this, I do for the client something extraordinary. At the same time, we
do not lose a business and complete our capacity. Everything would be great. Of course before doing all of this,
I would consult my manager to ensure it corresponds with the hotel policies.
As you can guess, they can inquire about many different situations. Guests with pets, people with very special
requirements, big groups, drunken guests, etc.
When thinking about a solution to a problem, you should always remember the following thing: Try to not lose
the guest and try to make a best possible decision for the business of the hotel. If you stick to this, you
will always find a good answer.
Next Questions:
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This Job Is Repetitive. What Would Motivate You to Do It Well Every Day?
Can You Work Night Shifts? Would You Mind Working Twelve Hours a Day?
Contact Us
2013 Receptionist Interview Questions
There is one thing all good hotels have in common Guest is always right.
Therefore, you should stress in your answer that you try to avoid any conflicts with guests and always go above
and beyond for each person. But if someone accused you of a bad service, you should say you would do your
best to make him happy again. Lets have a look at several good answers.
Sample answers
First of all, this is unlikely to happen, as I always do my job in a responsible way and try to exceed the
expectations of every guest. But if it happened, I would apologize, ask what I did wrong and try to correct my
mistake.
I would apologize and try to correct my mistake. If I was unable to do it, I would offer him help of my
manager. Anyway, I would stay calm, listen to his needs and complaints. I would always remember the lesson I
learned in that situation, in order to be able to approach another guest in a better way next time, if similar
problem occurred.
Receptionists hold a key role in any organization. In fact, they are the face of their company which is
why their work is very sensitive. More often than not, visitors, guests and customers make up their
minds about an organization after meeting the first representative; this is why receptionists are hired
following a lot of scrutiny.
Receptionist Job Duties
Receptionists perform many important tasks at the front desk of an office. They answer telephones
and relay messages. They also greet customers and visitors and provide them with information. They
work in different settings including businesses, hospitals, private clinic and hotels. Particular duties
depend on the individual settings that they work in although most tasks remain the same in the
majority of organizations.
Typically, receptionists direct visitors to the right department/person, manage emails and
correspondence and also perform a host of administrative tasks such as data entry, filing and light
bookkeeping. Receptionists are required to possess a high school diploma at the very least formal
education is not usually required. They need to be great at managing stress and time effectively and
their decision making skills need to be sound as well.
Receptionist Interview Tips
Dress formally and appropriately; casual dressing is not allowed.
Reach to interview place 15 minutes ahead.
Turn off your cellular phone before entering into the interview room.
Make sure that you know the interviewers name. You can find out the same from the front desk
personnel.
Bring at least two extra copies of your resume.
Bring a list of at least three professional or educational references.
Be confident; use body language and make an eye contact with the interviewer and the panel.
Dont criticize your previous companies / employers
Read your resume while sitting in the waiting room. It would help you remembering your
qualifications and work history.
Dont show rigidness on salary expectation. Instead, show your strong willingness to work on the
salary per employers policy.
Always send a thank you note to the interviewer within 2 days after interview.
See the following sample questions and answers before leaving for receptionists interview.
description at times. I have proved to be instrumental in three marketing campaigns of the company
by providing excellence in support services.
Tell us about your technology skills.
I am computer proficient. I can manage popular databases and have the capacity to learn reception
and CRM software quickly. I can also perform light bookkeeping activities using spreadsheets and
Quickbooks.
How much you are proficient in QuickBooks?
I am well trained at using QuickBooks. I have hands-on experience of processing payrolls using it
Do you enjoy interacting with the public?
My work as a receptionist requires that I interact with the public on a constant basis. I enjoy it
immensely as I get to know new people of different backgrounds on a daily basis. Assisting them gives
me great joy and makes my job fulfilling.
How would you coordinate meetings?
By maintaining an appointment calendar and using Outlook or the company specific portal for
managing correspondence
Calling the respective personnel for the meetings/appointments confirmation and reminding the
management about them
Organizing the meeting/conference halls while making sure everything required is functional for
example the projector
Communicating and adjusting any particulars about the meetings (e.g. time/date) with consultation
of the management will be another integral part of meeting coordination
How much weight can you regularly lift and carry?
Around 50lbs
You will be required to type numerous documents created by the employees. Whats about
your typing skills?
I possess ten-key typing ability and my typing speed is approximately 60 words per minute with
accuracy.
How would you maintain manual attendance records in times of non-serviceability of the
automated system?
By getting a print out of the employee list and marking their presence with time and date as soon as
the arrive or by taking their signatures on it for verification and recording daily attendance on an excel
sheet
Can you operate multiple line telephone exchange?
Yes! I can manage multi switch PABX
How can you handle irate visitors or customers? Give us an example where you managed to
handle one in a successful manner.
I believe that arguing with an irate customer is fruitless. I listen to them and try to work out a
resolution. There was a particularly angry customer who demanded to see the manager of the
company that I was working for. He barged in, banged his fist on my desk and yelled the place down. I
asked him calmly if I could assist him and he said no. I requested him to sit down and lower his voice
so I can understand his concern properly. He explained his predicament calmly, I took appropriate
steps to resolve it and he went back calmly!
How long would you expect to work for us if you are hired?
I would want to be employed here in different capacities over the years. Since I dont see much
chance of saturation, I am sure I would be here for a long time!
General Tips
Turn up early and dress in a smart and professional manner. Offer firm handshakes, maintain eye
contact and be confident in yourself and your own abilities. This is good general advice but can
be particularly important for receptionists, who often provide the first impression of a company.
Find out as much as you can about the company, including what it does, the services it provides,
its scale, structure and history.
Re-read the job description and ensure you are familiar with the responsibilities and requirements
associated with the role you are applying for. Re-read your application and ensure that any
answers you give match up to the information you provided. View our receptionist jobs here.
Further Information for receptionist candidates
A receptionist is often a customer's first point of contact when dealing with a business. It's
important for the company that they choose the right person to represent them in this role. This
ensures that they can provide a thorough and professional customer experience.
A good receptionist needs excellent communication skills. Their daily duties may include dealing
with customers, clients and other agencies face to face, over the telephone, via email or letters.
A successful receptionist needs to be well organised and will often be required to multi-task and
stay calm under pressure. They may sometimes be required to deal with complaints and irate
customers. They may also be required to keep records and use specific telecommunication and
information systems.
As with all job interviews, the level of preparation is absolutely vital. You should be prepared to
answer some typical questions, as well as the odd unexpected one, and to ask relevant questions
of your own.
Part of the job hunting process calls on the candidate to perform well at the interview stage.
How many people did you interact with during an average day?
You should have a good idea of the number. Include telephone calls, external visitors and
requests from managers. Often a receptionist will also help with meetings and provide some
secretarial assistance. Always be honest.
How did you deal with exceptionally busy times?
Ideally you will have had experience and can talk about how you cope with busy times.
Interviewers want to hear how you would record each missed call and ensure that calls are
returned whenever possible, and that you keep a thorough written record to ensure that nothing
is forgotten.
What do you feel is the most important skill that is required of a receptionist?
Excellent organisational skills are vital, along with a positive and friendly attitude at all times. A
receptionist is often the first contact a person makes with a company, so it is vital to give a great
first impression. Be professional and polite at all times.
Do you have experience working with multi-line phones?
It is very likely that you will be asked this and hopefully you have had some experience. If not, do
some research so that you can demonstrate that you have a good knowledge of these types of
phones. Ideally get some training before the interview.
What software are you comfortable with when it comes to office documentation and
office administration?
Say that you are comfortable with Microsoft Office applications such as Word and Excel and
mention any specific software products you have used for managing diaries and calendars.
Enquire what systems they have in place and, if you are invited for a second interview, you can
then do some research into the specific system to demonstrate that you are familiar with it.
Did you follow any security protocols?
Hopefully you do. Explain what protocols are used in your current or previous role, such as
checking ID cards for employees and taking down details of visitors and logging them in and out
of the building.
If someone is late for his appointment, what do you do?
You should inform the person who they are meeting so that they are aware of the delay. If a
meeting room is booked, check to see if the booking can be extended and ensure that any other
appointments that clash can be managed.
Ideally provide an answer that is honest, saying that you are keen to take on a new challenge and
that you feel that this will be a great company to work for.
How do you feel if tasks are left unfinished at the end of the day?
Explain that while it is always nice to be able to complete all tasks, this is not always possible.
Say that as long as the unfinished tasks are logged and prioritised, they can be completed the
following day without causing disruption to the business.
Employers ask many common questions during job interviews. Being prepared for these questions can
give you a leg up so that you are not left in the dark during your interview. Some interview questions
are more common than others.
Knowing the top 10 interview questions will give you an even bigger leg up during interviews. Ace
your next job interview by reviewing the top 10 job interview questions. You dont have to memorize
these questions and answers, but do become familiar with them. That way the next time you sit down
with an interviewer, you will look good, smart and confident.
negative into a positive. For example, you might mention how you learned from a previous mistake in
the past. This is an opportunity to show that you can learn from your past mistakes.
3) Describe a time when you had to handle stress. How did you cope with it?
A) This is a very common question. Everyone has to deal with stress. Talk about how you are able to
work under pressure and not let pressure work you. I manage stress outside of work by taking yoga
classes and by swimming. Its a great way to release stress and pressure and stay fit. I find it very
enjoyable and a great way to balance work and fitness. Another way to answer this question is to talk
about your productivity. I never let stress affect my motivation at work. I stay positive and find that a
good sense of humor is a great way to cope with stress. I try to stay positive and remember that it is
important to balance stress with my reaction to it. Staying positive helps me keep a good balance
between reaction and action and thus I stay healthy.
4) Why are you applying for this job and leaving your current position?
A) This is a common question. If you have been terminated, try answering in a positive manner. Never
leave a bad impression by speaking negatively of a former employer. I enjoy new challenges. The time
has come for me to broaden my perspective and accept new challenges. You might also speak of your
previous experiences. My previous employer and I decided that it was better for us both for me to
look at new opportunities and a better fit for my skills, talents and abilities. I am confident that this
opportunity is an excellent fit. I have a lot of ideas and experience to bring to the table as we have been
discussing.
a bright, talented IT enthusiast that won IT entrepreneur of the year in 2012 for discovering a new
software program I am confident will help your company increase profits in the next fiscal calendar
year.
7) Why do you want to work here?
A) Tell the employer what your goals are, and how your skills, talents and abilities match the job
requirements. Let the employer know why you applied and why this job is a good match for your skills,
talents and abilities.
8) Describe the type of boss you work best with.
A) State something specific. Talk positive and avoid negatives. I work well with a boss that
communicates openly with me about job requirements, duties and ongoing goals.
9) Tell me your salary requirements.
A) Find out what the salary is for the job is that is possible ahead of time. If there is no salary posted
then do some research. Find out what the market is paying and what you are worth. Make a reasonable
salary offer based on this information. Do your best to avoid making a salary offer if you can. You can
ask the employer if they have a salary range they plan to pay the person in this position.
10) What kind of people do you have problems getting along with?
A) Usually an interviewer is trying to find out if you are a fit for their culture when asking this
question. The best answer is to tell the interviewer that you have no problems getting along with
anyone. Remain positive and let the interviewer know that you are the best fit for their company.
Smile.
When interviewing for a receptionist position, you really want to do everything you can to let the interviewer get
a sense of your responsible nature and friendly demeanor. While you should always be prepared for common
job interview questions, there are receptionist-specific questions that youll want to make sure you have
practiced before hand.
"In my previous position, I was responsible for answering multiple phone lines, transferring calls, and greeting
walk-in customers. I have experience handling a switchboard of up to 20 lines for a busy production company. I
also greeted applicants and vendors, announced their arrivals, and answered their questions about the
company where I was previously employed.
You can ref top 20 panel interview questions and free ebook: 75 interview questions and answers.
Related job interview materials:
1. Top 10 interview questions and answers: http://www.linkedin.com/groups/Top-10-interviewquestions-answers-4877723.S.218271721.
2. Top 10 secrets to win every job interviewhttp://www.linkedin.com/groups/Top-10-interviewsecrets-win-4877723.S.218271722.
3. 13 types of interview questions and how to face them: http://www.linkedin.com/groups/13-typesinterview-questions-how-4877723.S.218271724.less
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3. 13 types of interview questions and how to face them: http://www.linkedin.com/groups/13-typesinterview-questions-how-4877723.S.218271724.less
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kevin archbold -March 8, 2013
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4. Give one particular goal you arrived at and let me know the way you accomplished it.
5. Describe a choice you've made that wasn't popular and just how you handled applying it.
6. Give a good example of the way you set goals and get them.
7. Give a good example of the way you done team.
8. What should you do should you disagree with someone at the office?
9. Share a good example of the way you could motivate employees or co-employees.
10. Perhaps you have handled a hard situation? How?
You can ref top 290 competency based interview questions and free ebook: 75 interview questions
and answers.
Related job interview materials:
1. Top 10 interview questions and answers: http://www.linkedin.com/groups/Top-10-interviewquestions-answers-4877723.S.218271721.
2. Top 10 secrets to win every job interviewhttp://www.linkedin.com/groups/Top-10-interviewsecrets-win-4877723.S.218271722.
3. 13 types of interview questions and how to face them: http://www.linkedin.com/groups/13-typesinterview-questions-how-4877723.S.218271724.less
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kevin archbold --
March 4, 2013
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2. Phone Interview
3. Stress interview
4. Group Interview
5. Panel Interview
6. Lunch (Breakfast) Interview
7. Behavioral Interview
8. Case Interview or Situational Interview
9. One-on-One Interview
10. Follow-up Interviews
11. Final Selection Interview
12. Informational Interview
13. Structured Interview
For more details, pls click: http://tough-interview-question.blogspot.com/2013/01/13-types-of-jobinterview-questions-and_28.htmlless
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