LIVE WITHOUT LIMITS

TATTOO HOME
BROADBAND

HANDBOOK

WELCOME TO THE TATTOO EXPERIENCE

TAlk to us

Dear Valued Subscriber,

Thank you for choosing Tattoo to serve your familys communication
needs!

As a Tattoo Home Broadband subscriber, you can reach us through any

of the following ways to know more about our products and services:

We are grateful that you have welcomed Tattoo, powered by Globe, into
your home to provide high-speed broadband and reliable landline voice
services.

Online Help and Support (tattoo.globe.com.ph/help)

Find tools for your modem, quick and easy tech tips, and billing and
usage information.
Globe Community (community.globe.com.ph)
Get the answers you need from other Globe/Tattoo users.

Globe is using and investing heavily in the latest available technologies

to expand and improve our broadband infrastructure. This enables us to
reach more homes and to meet your ever-growing demands for faster
connections. We are using fiber-optic transmissionthe most advanced
broadband technology todayto power up the network that serves
your neighborhoods and buildings. We are also using LTE (Long-Term
Evolution)the latest wireless broadband technology to quickly expand
our footprint so that more Filipino homes can start enjoying stable
high-speed broadband.

Globe Facebook Fan Page (http://facebook.com/globeph)

Be the first to know Tattoos latest offers, promos, and events.

@Talk2GLOBE on Twitter (http://twitter.com/talk2globe)

Let our online specialists help you with any Tattoo-related concerns.

We also recognize that your home is your familys haven, and requires
a reliable communication lifelineyour landline. As such, we continue to
deliver and improve our landline services. We have made it available for
FREE in our broadband bundles. And as of this writing, it is still the ONLY
landline that offers FREE and UNLIMITED calls to all Globe landlines and
all Globe and TM mobile phones nationwide.
But more than just superior products and services, our highest goal is
to delight our customers. From the time that you apply for a connection,
up to the time that you become our subscriber, we aim to make you
happy. And we believe that the more you know about your subscription,
the more empowered you are to enjoy it.
In this regard, I am excited to present your very own Tattoo Home
Broadband Handbook. It contains helpful tips about your broadband
service, how to understand your bill, and how to enjoy the great benefits
of the Internet while staying safe online.
Do read on and enjoy! Once again, thank you for choosing Tattoo, and for
welcoming us into your home!
Regards,

Talk2Globe Chat (http://www.globe.com.ph/talk2globe)

Use our web-based chat support service to inquire about products
and services.
Talk2Globe Text Hotline (Text HELP to 1234 free from a Globe
mobile phone)
Get troubleshooting advice and product information through SMS.

Online P@yment (http://www.globe.com.ph/paybill)

Pay your bill online with full security anytime, anywhere.

My Account (accounts.globe.com.ph)
Take control and manage your account from anywhere.

You will also get exclusive discounts, privileges, and freebies. Visit
tattoo.globe.com.ph to claim these perks and be updated with the latest
offers.
Thank you for choosing Tattoo. We look forward to providing you our
brand of quality service.

Live without limits with Tattoo!

Gilbert Simpao

Senior Vice President

Consumer Broadband Business

modem tutorial

Short for modulator-demodulator, a modem converts,

sends, and receives digital data over telephone lines,
allowing a computer to connect with other devices over
the Internet.
Like any machine, modems can have a few glitches.
These may cause lapses in your connection which
can slow down the pace in a modern home like yours.
Dont worry! We walk you through some steps to solve
Internet downtime.
Knowing the ins and outs of your modem makes it easier
for you to operate it. Read our quick modem guide to
learn more about its parts.

modem

MECHANICS

modem tutorial

Net fix

Internet problems? Let us help you bring

back that rocking, high-speed connection
HAVING PROBLEMS?
Check www.speedtest.net to test your
connection

CONNECTED

DID NOT CONNECT

Restart your PC

Check your modem power light

to confirm that its turned on

Check www.speedtest.net
to test your connection

CONNECTED
Congratulations! Enjoy
your Internet surfing!

CONNECTED
Congratulations! Enjoy
your Internet surfing!

DID NOT
CONNECT
Sorry, its time to ask for
help. Please contact our
Talk2Globe specialist

DID NOT
CONNECT
Check if the LAN and
phone cables are
attached properly to your
modem and PC. Plug
them in if necessary

Check www.speedtest.net
to test your connection

CONNECTED
Congratulations! Enjoy
your Internet surfing!

DID NOT
CONNECT
Sorry, its time to ask for
help. Please contact our
Talk2Globe specialist

MODEM IS
ON

MODEM IS
OFF

Turn the modem off for

Check power button and

power cord. Push power
button or attach cord to
modem

30 seconds then turn

it back on to reset it

Check www.speedtest.net
to test your connection

MODEM
DOES NOT
TURN ON

MODEM
TURNS ON

Please get in touch with

our Talk2Globe specialist

Check www.speedtest.net
to test your connection

CONNECTED
Congratulations! Enjoy
your Internet surfing!

DID NOT
CONNECT
Sorry, its time to ask for
help. Please contact our
Talk2Globe specialist

MODEM
GUIDE

DSL

MODEM
GUIDE

LAN port
Power port

Power port
Internet

GET TO KNOW YOUR MODEM

Modems can look pretty scary with their
many ports, lights, and buttons. But once
youre better acquainted with the parts,
youll find it easier to operate itand even
troubleshoot Internet problems.

LAN port

contents
1. DSL
2. WiMax
3. LTE

ADSL port

4. DSL

Power
button

WiFi button
WPS
Reset

Ethernet
DSL

Power port

Line
LAN port

Power button

Power port

Antenna

Power button

DSL indicator

Internet
WPS indicator
Power indicator
Ethernet LAN
indicator

WiFi indicator

WiMAX
Power port

WiMax indicator

LAN port

DSL

Line
Power indicator
LAN indicator
Telephone indicator

Power button

LAN port
indicator

Modem info tag

Reset button

Power indicator
WLAN indicator
WPS indicator
Telephone indicator

USB port

Power port
Network mode
Signal bar
Telephone ports
LAN port
Sim card slot
WPS button
Reset button

Telephone port
Power button
USB Port

WLAN button

Power port

LTE

LAN port
External antenna port

article

Surfing
Safe
Boost your Internet defense system

The Internet is a great medium for both informationgathering and entertainment because of the sheer
volume of resources that is available at the tip of your
fingers. You can almost say that anything you could
possibly want to read, watch, and listen to is available
online. However, as with any other activity that gives
people access to vast amounts of information, there are
some risks involved in Internet usage. These risks can
range from slight annoyances to serious threats to your
personal information and security. Some of the dangers
you may encounter while online are the following:

In order to protect yourself

from online risks, here are
some tips you can follow while
surfing the web:
Turn on your PCs firewall to prevent hackers from
gaining access to your computer.
Use anti-virus software to protect your PC from
various malware and keep the software updated.
Only download software, programs, and apps from
trusted and reputable companies or websites.
Set a password for your home WiFi network.
Never give away personal information or passwords
to unknown contacts online, be it through email,
chat, or website forms.
When creating passwords, complexity is your best
friend; create long passwords with combinations
of upper- and lowercase letters, numbers, and
symbols.

Malware such as viruses and spyware

Programs which contain codes that may cause
your computer to malfunction and compromise
the integrity of your data;

Change passwords every 3 months.

Fraud and identity theft

The use of personal information found online
to make fraudulent online transactions or even
create false identities;

Never open emails from unknown contacts or

entities. When in doubt, ignore and delete.

Phishing
A common trick used on websites that have
been hacked or are pretending to be legitimate
in order to obtain usernames and passwords.

Make sure to log out of sites before closing your

browser.

Be wary of emails that show special offers or deals

that are too good to be true; they probably are.

As with any other activ

that gives people access ity
vast amounts of inform to
there are some risks invation,
olved
in Internet usage.

bill tutorial

billING
BASICS

The statement of account, or the bill, is a very important

part of your relationship with us. It indicates all the
necessary details about the services you avail from us
in a period of time (usually a month). Think of it as a
monthly tracker of the significant events regarding your
broadband experience.
We like rocking your life and keeping our bond tight, so
we try to avoid all the bill payment woes by giving you
information that will come in handy. Flip to learn about
the tips.
Knowing the bill better means having a better
understanding of our relationship. Here we give you our
Bill Guide, which will allow you to get more familiar with
your statement of account.

bill tutorial

!
s
s
e
l
bill Go Paper

tips
Pay your Tattoo bills in these
payment Channels:
Online, through globe.com.ph
Globe stores
GCash
Express Bill Payment located in Globe
stores (bill payment machine)
Bayad/Payment centers
Autopay through credit card
ATM payment
Online banking
Over-the-counter banking
Phone banking
Mobile banking

GO PAPERLESS
Going paperless doesnt just help you reduce
paper clutter. It helps you avoid late bills and later
payments. Sign up for electronic billing in three
easy steps.
Log on to www.globe.com.ph/paperlessreg
Enter your Landline Number (for bundled plans)
or Account Number (for data-only plans), and the
email address where you want to receive your
bills.
Send a test bill to your email address and click
SUBMIT.

1
2

THE BILL BASKETS

Separate your pending bills
from other mails. Dedicate an
envelope or a basket where
you can place your unsettled
bills. Sorting your mail will help
you determine which ones to
prioritize.

THE BILL ZONE

Find an area where you can
store and compute your bills
and expenses. This can be your
bedroom desk or kitchen table.
Place in your bill basket along
with a few office supplies, like
a calculator, a stapler, tape,
and some pens. This makes it
easy to grab all you need for bill
payments.

3
4

BILL PAYDAYS
Dedicate at least two days each
month to pay your bills. Try to
make this a habit. Anticipating a
bill payday every month will help
you manage your finances more
efficiently.

PRIORITY PAPERWORK
Reduce the number of bills
you receive by cancelling the
subscriptions that you no longer
use. Inactive subscriptions are
just a waste of time and add to
paper clutter.

BILL
GUIDE

BILLING
GUIDE
STATEMENT Summary
Previous Bill Charges
This section gives you a quick overview of
the remaining charges from your
PREVIOUS billing statement.
Amount Due from Previous Bill
Know the exact amount brought forward from
your previous billing statement in this section.
Less Payments (Thank You)
This shows the confirmation of payment
received before the cut-off date of your
current billing statement.
Remaining Balance from Previous Bill
This is where the total overdue charges
from your previous billing statement are
indicated.
Current Bill Charges
This section tells you your CURRENT
charges as detailed on the following pages.
Monthly Recurring Fee (MRF)
In here, you will see your fixed monthly plan
charge/s or the recurring charge for the
service plan you signed up for.
Adjustments
This informs you of the exact amount added or
credited (reverse/rebate) to your accounts
current bill charge.

ling info is always teup yotourdabilteling

Make sure your bilery
u may upda
to ensure bill delivts.glo. Yo
details via accoun be.com.ph.

STATEMENT OF
ACCOUNT
Bill Period
(Example: 10 May 10 09 Jun 10)
Here, you will see the period
covered by your Globe bill. For
example, your bill cut-off is every
5th of the month. Then your bill
period will be on July 6th to
August 5th.
Account Number
We use this series of numbers as
an identifier for payment purposes.
Remember that you can have
multiple phone numbers under a
single account number.
Previous Balance
In this part of your bill, you will
see the remaining balance from
your previous billing statement,
minus the payments you have
already made.
Current Balance
In this part of your bill, youll see
the amount billed for your current
bill period, which should be paid on
or before the indicated due date.
Total Amount Due
This boxed section shows you the
total outstanding balance of your
account. Its also possible that this
will include any remaining balance
from your previous bill.

One-Time Charges
This is a summary of one-time
administrative charges made to your
account. Examples of this are telephone
set cost, admin fee, etc.
Usage
Know your total usage for the whole billing
period in this section.
VAT
This line shows the 12% VAT charge on
monthly recurring fees, one-time charges,
local, domestic and other usages, as
required by law.
Total Current Bill
Right down here is the total amount incurred
for your current bill period.

Take note of
your billing period
and payment due
date to en joy
uninterrupted
service.

This sample indicates

the one-time charge
for upgrading to a WiFi
modem.
Here, you will see the adjustments
or credits used to cancel the Unli
Calls to Globe and TM charge from
the MRF section.Any bill rebates
will also come out in this section

This specifies the full MSF you

have to pay for the first full month
of subscription.

This item shows remaining credits

if you paid 1 month advanced
Monthly Service Fee (MSF) before
the installation of your Tattoo
Home Broadband. Your payments
for your bill will also reflect here.

This shows you the pro-rated MSF.

For new subscribers who havent
reached a full month within the
billing date, charging follows this

formula:

This indicates installation charge

to be paid for 3 months.
This item shows the cost incurred
for the Unli Calls to Globe and
TM, which is cancelledout by the
credit above.

This section shows you

specific details about the NDD,
IDD, and mobile calls you have
made. It includes the Date, Time,

Calling number, and Duration.

PRO-RATED
MSF

Monthly
FEE
30 DAYS

No.
Of
DAYS

Ex. P2000 / 30 days x 23 days = P1533.3

In short, yo
only chargedu byarethe
number of days youve
been using Ta
Home Broadbattndooon
your first billing period.

This presents the charges for

NDD, IDD, and mobile calls.
Tattoo landline Tattoo NDD calls
are free to all subscribers,
while Tattoo landline Globe/
TM mobile calls are free to
those who avail of the Unli Calls
to Globe and TM landline boost.

article

BEATING
THE BULLy
Protect children from
cyberbullying

From hate pages to extreme humiliation on the digital space,

cyberbullying has caused severe stress, depression, and
anxiety among todays youth.
While it is more prevalent in the US, cyberbullying has started
creeping into the online habits of Filipino children and teens at
an alarming rate.
As the number of Filipino kids on the Internet increases, so
does the risk of cyberbullying. Eight out of 10 Filipino children
(82%) access the Internet weekly, while more than a third
(37%) are daily Internet users. Seventy three percent (73%) of
Filipino teens have online social profiles as of 2010.
The thought of their children being bashed and bullied in
cyberspace is a nightmare for most parents, but it is worse
for the children being cyberbullied; they could suffer from
extreme depression, which could lead to fatal consequences,
as reported in recent newspaper accounts.

Here are some ways to protect your child

from being cyberbullied:
Pay Attention to the red flags.
Kids who are cyberbullied send
behavioral signals that they need
help, and parents should watch out
for these signals. If your child gets
mood swings, is constantly angry,
or distances himself from his family
and friends, it may not just be part
of growing up; such behavior could
actually be a cry for help. If parents
notice these red flags, they could
resolve the problem before it gets any
bigger.
JOIN THE CLUB.
If your child is active in the social
network scene, you should be too.
Create your own Facebook account
if you still dont have one, and make
sure to add your child as family. That

way, youll be able to see what your

child is posting in cyberspace, and the
responses that he or she is getting.
Without being intrusive, make sure
to observe your childs social network
activities.
Have a one-on-one talk with your
child.
If your child mentions having trouble
with people online, like being
threatened, insulted, or otherwise
subjected to inappropriate behavior,
sit him down for a serious one-on-one
discussion. Listen carefully to what
he has to say, and try to find out how
he feels and what exactly disturbs
him. Assure him that you are always
there to support him in whatever he is
going through. Make him understand

that nothing is wrong with him, that

it is the cyberbully who is wrong by
trying to be socially dominant and
abusive online. Let him know what
cyberbullying is and how seriously it
affects the victim.
On the other hand, if your child
happens to be the cyberbully, step in
immediately. Make it clear that it is
never right to abuse, offend, or bash
others, online or otherwise. Stress
out the consequences of his actions.
Show support.
Take cyberbullying seriously, and help
your child cope with the stress. This is
a very difficult situation for your child;
he will need your guidance to help him
get through this. You may also tap
professional help to work with you and
your child on this problem.
FIND BETTER THINGS TO DO ONLINE.
Your child doesnt have to stay offline.
Make your childs Internet experience
positive by finding better online
communities or visiting websites with
affirmative content. Protecting your
child against Internet threats does not
mean never exploring cyberspace ever
again. Remind him that with proper
guidance, the Internet can still be his
tool for learning and discovery.
Take action.
Parents who seriously want to protect
their children from cyberbullying and
other Internet threats but do not
want to deprive them of the joy of
learning and exploration will find an
ally in Tattoo. Tattoo Home Broadband
provides not just the best valuefor-money offers but also exclusive
add-ons, including the Surf Safe suite,
which provides protection for the kids
from exposure to adult sites, offensive
music and videos, social networking
risks, and strangers.

The thought of their

child being bashed and
bullied in cyberspace
is a nightmare for
parents.
Tattoo offers an exclusive bundle
of the McAfee AntiVirus and Family
Protection suite, which provides
protection for kids and the whole
family from practically all Internet
risks.
McAfee AntiVirus Plus protects
the computer with its anti-virus,
anti-spyware, anti-malware, anti-bot,
real-time safeguards, two-way firewall,
and digital data shredder.
McAfee Family Protection
keeps kids safe from harmful or
offensive online content by blocking
inappropriate websites.
Surf Safe combines both McAfee
AntiVirus and McAfee Family
Protection suite to keep the familys
online experience safe and rewarding.
A filtering tool sorts up and blocks
sites deemed inappropriate for kids,
and it can also regulate the time

Avail of McAfee Surf Safe and other

useful add-ons by checking out
<http://tattoo.globe.com.ph/addons>

FAQs

FREQUENTLY ASKED QUESTIONS

NDD/IDD LOCK

To LOCK the NDD AND/or IDD

feature:

1. Press #570.
2. Press 2, if you want to lock
both your NDD and IDD
services, or 3 if you want to
lock your IDD service only.
3. Type your 4-digit PIN number
followed by the # sign.
Example:#57021234#ifyouwanttolockyour
NDD and IDD or #57031234# if you want to
lock your IDD service only.

To UNLOCK the NDD and/or

IDD feature:
1. Press #571.
2. Press 2, if you want to unlock
both your NDD and IDD
services, or 3 if you want to
unlock your IDD service only.
3. Type your 4-digit PIN number
followed by the # sign.
Example: #57121234# if you want to unlock
you NDD and IDD or #57131234# if you want
to unlock your IDD service only.

To CHANGE phone lock PIN:

1. Press #575 followed by your
old or default PIN (default pin
code is 1234).
2. Press * followed by your new
PIN.
3. Then press * and your new
PIN again followed by the #
sign to confirm.
Example: #5751234*2859*2859#.

CALL WAITING

To SUBSCRIBE to the call

waiting feature:
1. Call Talk2Globe Hotline at
(02) 730 1000.
Note: Activationofsubscriptionis
within 24 hours.

2. After 24 hours, activate the

call waiting feature on your

To ACTIVATE the call waiting

feature on your unit:

3 - WAY CALLING

1. Press #430#.
2. Listen for the announcement
advising successful activation of
the service.
3. Hang up.

To ADD another person

during a call:

To DEACTIVATE without
cancelling subscription:

1. Press the plunger or flash

button.
2. Wait for the dial tone.
3. Dial new number (third party).
4. When third party answers,
press the plunger or flash
button followed by 3.
Note: For faster connection, press the # sign
after dialing the last digit of the telephone
number being called.

CALL FORWARDING/
CALL DIVERT

To FORWARD/DIVERT
incoming calls to another
number:
1. Press #210.
2. Dial the telephone number
you want the call forwarded
to.
3. Then press the # sign to
confirm.
Example: #2107477864#.

To CANCEL request:
Press #211#.

1. Press #431#.
2. Listen for the announcement
advising successful deactivation
of the service.
3. Hang up.

To DEACTIVATE and CANCEL

subscription:
Call Talk2Globe Hotline at
(02) 730 1000.
To ANSWER incoming calls
while engaged in ANOTHER
CALL:
While in a call, you will be notified
of an incoming call by a tone on the
receiver.
1. To answer the incoming call,
press the plunger or flash
button, and then press 2.
Note:Thesecondcallerisconnected
while the first caller is put on hold.

2. To return to the first caller

and put the second caller on
hold, press the plunger or
flash button then press 2.
3. To return to the first caller
and end second call, press
the plunger or flash button
then press 1.