ALISA A.

WILLENBACHER
6201 Guilford Drive, New Port Richey, FL 34655
727-637-7702

alisaannw@earthlink.net

Experienced and detail-oriented professional with 23 years of experience, I’m seeking a position which
requires extensive customer relation expertise, outstanding organizational skills and the ability to work
independently. History of proven ability to perform a broad range of positions enveloping multitude
functions in fast-paced environment. Previous positions emphasized company representation, ability to
make decisions and follow thru with emphasis on professionalism, accuracy and time management.

QUALIFICATIONS

Loan Officer Assistant…Customer Design Consultant…Warranty Service… Secretarial Skills..

…Customer Service Specialist…Accounts Receivable/Payable…Invoicing, Billing and
Collections…Proposal/Bid Request…Property Management…

COMPETENCIES

 Excellent Organizational Skills  Problem Identification & Resolution

 Team Leadership  Multitask-Oriented
 Superior Customer Relations  Detailed Oriented
 Time Management  Administrative Skills
 Work Well Under Pressure

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PROFESSIONAL EXPERIENCE

WCD – Willenbacher Consulting & Development, New Port Richey, Florida

Office Manager, 2007 – present
 Secretarial, plan design, marketing coordinator, property management, insurance coordinator,
accounts payable, event coordinator, customer relations, advertising and overseeing daily office
functions.
Alisa Willenbacher – Page 2

U.S. Homes Corporation (later acquired by LENNAR HOMES), Clearwater, FL

Loan Officer Assistant, 1998- 2002
 Coordinated Construction Loans, with expertise in analyzing client’s needs, coordinate all details
and phases of loan process: rates, applications, underwriting, processing and closing
department.

Claussen Company, Fort Myers, FL

Property Manager, 1994 – 1997
 Liaison between financial institute/owner & construction for three communities, customer design
consultant, customer service specialist, draw request, purchase orders, bid request, proposals,
OHSA, liens, property management, warranty service, coordination with architect on product
development designs and punch-out units under construction for quality and code requirements.

International Business Machines (IBM), Fort Myers, FL

1985-1994
 Ten promotions and eleven awards during 8 ½ years of employment with IBM
Marketing Representative Trainee, Customer Service Representative, Senior Secretary Specialist,
Secretary Specialist, Senior Admin Specialist, Administrative Specialist, Receptionist, Assistance
Administrator, Supplemental General Trainee, Temp. Services
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EDUCATION

Edison Community College, Fort Myers, FL- Business Courses

Lee Vo-Tech College, Fort Myers, FL-Court Stenographer

ADDITIONAL DEVELOPMENT

Time Management (Franklin Covey)

How to Win Friends & Influence People (Dale Carnegie)
How to Stop Worrying & Start Living (Dale Carnegie)
Managing Through People (Dale Carnegie)
The 5 Essential People Skills (Dale Carnegie)
Advanced Loan Processing (U.S. Homes)
Introduction to Mortgage Banking (U.S. Homes)
Conventional Loan Processing (U. S. Homes)

COMPUTER SKILLS

SharePoint, Microsoft (Excel, Word, Outlook), Buildsoft & Peachtree, 80 WPM